The representative was rude and combative to my sister.
shirley h
Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I put a total of 4 miles on the truck and was charged over $8 for 2 gallons of gas. I won't be back and I'll tell 10 people.
greg bGreat location and equipment but I can't even begin to tell you how rude the guy was at the front desk. My husband had to help his 92 year old grandma with something urgent. It caused us to be 50 minutes late picking up our truck from the time I chose fir pick up. Needless to say, the guy was very rude and unpleasant. Very poor customer service.
Jennifer PBeing charged an extra day for a return that was 6 minutes late was a ripoff. Besides, I returned the truck cleaner than I found it and put in a generous amount of gas.
ROY MThe gear shift on the truck I used was really hard to shift into reverse.
Lucas HKeep doing what you doing. Excellent
Hassan CI originally was scheduled for the Concord location and when I went there, there was nobody there. I waited and ended up leaving…wasting my time, will never go there again.
Brian FThough there was some difficulty in sending my driver-license information via the computer system and my iphone, that friday afternoon the staff helped me work through it and provide an alternate way to provide uhaul the information needed. I appreciate staff's working to fix the problem and finding alternate solutions. Great job.
Michael TEasy breezy pick up with cell phone check in. Easy instructions, easy drop off.
Brian MIt was a good experience. I will be back!
SUSAN J99 cents a mile is absolutely ridiculous. Would have sought out other options if I would have known beforehand. That being said, the gentleman who helped me when I turned in the truck absolutely blew me away with his A++ genuine customer service! I'm serious I'll be back just because of his professionalism! Thanks again so much!!
Christopher WGreg and Lyle were great. They have been super helpful each time I have rented a truck from them. I appreciate the fantastic customer service. Thanks guys!!
CHAD LJust coming good service and good customer service.
WOGASO AExcellent customer service. Made our move easy.
JAMES WThe app is a little slow and glitchy.
John GNa
DAVID BGreat customer service! I will use this location again for sure! Thank you!
Gregory CLeaking roof soaked all of our belongings. Need to fix the trucks before they are rented out.
Michael SLot is very small and gets crowded fast. Took us nearly 45 minutes to get through the mobile truck share because we waited for verification for 35 minutes. The verification staff called and hung up on us 3 times and it felt impossible to navigate.
alex YThe location and the local staff were excellent. The U-haul self-pickup system was absolutely atrocious; it did not work. After selecting “Pick up my truck” the system kept telling me that I was at the wrong location even though I was standing three feet in front of the door to the office which had the exact address on it. After repeated unsuccessful attempts to use the online check-in a local staff member arrived to and ultimately took about three minutes to manually get me checked-in and on my way. The delay cost me over thirty minutes which then caused me to have to work in the rain which had just moved in. The U-haul online check-in system is absolutely useless, absolutely unreliable, and absolutely should not be used if you are picking up a vehicle outside of normal business hours. Another group was also trying to pick up their rental, was having the same problem, and told me they had been there for 40 minutes trying to get the online system to work. Do NOT rent with U-haul if you intend to pick up your vehicle outside of local site office hours. Horrible experience.
MIKE KThe staff is very helpful and friendly
Corrine LNothing. Everything was great!
Tyrone MCustomer service was excellent and I’d use this location again. Ordering and rental return was very smooth and quick. Thank you!
Chris KHas to move a big piece of furniture. It was easy to get the truck and return it. Truck was clean and ran well.
Michael JMaybe don't have trucks on the road that are long past life the truck ramp didn't work properly the truck had bad shake between 60 and 65 and when u decelerated gas gauge stopped working went to orange and stayed there even after filling other than that I made it and it ran fine
Bryce ARenting UHaul from Greg at Acorn was easy. My complaint was that the fuel gauge on the truck was broken. The fuel indicated 3/4 tank at start and was fine on the first leg of the journey; however, I noticed the gauge was suddenly at EMPTY on the way back. This completely freaked me out, making me think that I had used all the fuel and that I was in danger of getting stuck on the freeway. I quickly made it to the closest gas station and filled up. To my surprise, it topped out at 27 gallons. I started up the truck again and the gauge was still showing empty. At this point, it hit me that the tank was never empty and that the gauge was broken. I had always planned on fill the truck backup to where I started, but wasn't planning on over filling by a significant amount. There was a policy to not give credit for filling more gas, only policies that penalizes for not return with the same level of gas; however, in my case, I had to fill it because the gauge showed EMPTY! I am not sure what other customers could have done in this case. I think it would have cost UHAUL way more to have this truck towed back. In my opinion, a truck with failed fuel gauge should not be rented! I had only drove 49 miles, and so even at the worse MPG of 5mpg, I would have used less than 10 gal of gas. I left a voicemail immediately after returning the truck afterhours and received a voicemail from Greg the next morning. Greg didn't seem to recognize the fuel gauge issue but did confirmed the gas tank was full. I have pictures and receipts to prove my case. Again, UHAUL should not have rented a truck with failed fuel gauge, no customers would have rented a truck with a failed fuel gauge if they had known, and customers should not be penalized because there was no way to tell how much fuel was left in the truck. No extra charge was placed on the account, but I obviously had to over pay for fuel significantly at the benefit of UHAUL, which left me with a slight bad feeling. With the failed fuel gauge (I have photos), I paid 27.739 gallons of gas at $3.199/gal, which cost me $88.74 (I have the receipt). I only drove 49 miles (proved by the odometer), so I really only needed to add about 8 gallons. Overpaying the fuel by $50-$60 isn't going to break my bank, but surely no customers would be happy about this situation. I recognize that Acorn doesn't own the truck, but does process the rental. I also recognize that UHaul count on customers to report issues with the truck, which I did before getting billed. I wish UHAUL/Acorn would have been a bit more fair about this situation. Aside from this, I was able to get what I needed moved, took care of the truck and put it back exactly where I got it from.
Geoff CNormal operation
thomas gYour online process is terrible. Spent over 1 he trying to check out the trick with 4 different reps. Finally the rental office opened up and I got checkout done on 10 mins
Alex RThe guy there was nice and helpful when I was there.
mai yThank you for making my moving process smooth and hassle free. Happy New Year!
Rachel AHe went above and beyond what he had to.he was very friendly and helpful. Great service.
Donald WNothing - I was very pleased with the person waiting on me and the vehicle.
David KThe only real problem was the app, very slow. It takes at least 20 minutes or so to either pickup/drop off truck with app.
michael GAdjustable driver seat & steering column. I'm petite & need to sit on pillows to drive your truck. That's a safety hazard for uhaul.
ARLENE PWe were not told a 10 foot truck we rented was the only truck you rent that does NOT have a ramp. Could not return for an exchange in a timely way because manager locked store and left for awhile. He then attempted to charge double for 2 days when we attempted to cancel transaction out of frustration. Manager yelled at my husband. Check your video camera for more details. We ended up keeping the 10 foot truck for two days having to use a broken door as a ramp. Manager suggested using something like that. Would appreciate a discount for this hassle. God bless.
Hue JVery easy pickup and drop off
Skyler QGood service
Hassan CGreg was very helpful and professional. We really appreciated his customer service and made the process very smooth.
Abbe RThe customer service was fabulous!!! He was kind, informative and answered all my questions!! Would highly recommend to anyone moving!!!!
todd gOverall a pleasant experience. This is the 2nd time I've rented a truck from this location, and the employees are friendly and helpful. Keep up the good work!
Patrick EInclude the fuel charge in the .99/mile
Michael ONot very friendly.. basically rude because he wasn’t expecting the drop off. After speaking with customer service, his behavior was slightly less offensive
Patricia SWe reserved 2 moving dollies when we placed this order. They were not available when we picked up the truck. This made our move very difficult. If you were not going to honor that reservation request we should have been informed before we got there so that we could have made other arrangements. We also asked for furniture pads and those were not in the truck. The link that we were sent to confirm this did not work online. Otherwise ... the truck worked. Thank you.
Dylan RExperience was excellent!
Donald BWhen reserving a moving cart or hand dolly, it should be in working order.
Tracy BEverything was ready for me to pick up my U-Haul truck. Everything was explained to me and I appreciate that very much. I would highly recommend renting through this U-Haul in Cottage Grove. I felt very welcomed when I came through the door, friendly staff. Thank you, U-Haul.
Sue HThe location was fine the truck was fine and everything was fine except the person at the counter, he could have been way friendly and helpful
Christine LWas charged for gas when we pumped gas back into it after returning it. Was told it’s not their problem that we need to call the U-Haul as they are only a third part and then told that Jim made an error and will talk to someone and call me back. Never heard back. All together even turning it back early, nothing was solved so will update once I call them again the 2nd time.
Gideon XNice peoples pleaaure to deal with them. Very pleased
MARIANO CNothing! Costumer service was outstanding!
Casey Dwhen returning the truck it would be good to have clear instructions on where to park the truck.
Joan CGreg was great! We had a nice chat when I returned the truck.
Jeremy M