Katherine K. on 9/20/2016
Rating:
I have tried calling several times and always reach an answering machine, at various times of day, but always during business hours. A truck was rented using my name, telephone number, and email address, but was not me. When I called U-Haul (as I couldn't reach the location) I was passed around several times without resolution. It all began because I received a receipt for the rented truck from 9/19/16. However, I had a reservation for 9/23/16. I attempted to cancel my 9/23/16 reservation because of the error as well as not wanting to work with the location, but was unable to do so because I was unable to reach anyone by phone and the email address provided with my receipt was not a valid email address.
|
andrew t. on 9/13/2016
Rating:
This U-Haul location has been over the top rude. From renting a storage locker to renting the truck, the attitude has been nothing less than rude, argumentative, and obstructive.
Apparently service with a smile, a welcome greeting or a simple smile is too much for this crew.
I am tempted to relocate my 12x20 climate controlled locker to a different company because of the lack of respect to your customers. I will be sending this feedback to Facebook, Twitter, four square, and any other media that I can publicly post.
Andrew Taylor
|
Jeffrey B. on 9/6/2016
Rating:
Thank you for contributing to our great experience with this move.
|
Mark R. on 9/6/2016
Rating:
Have a helper for the busy opening time
|
Kathryn F. on 9/5/2016
Rating:
Confirmation emails from U-Haul following our reservation said that a representative from the location would call us to set a specific pick-up time for our truck, but this never happened. I had to call the U-Haul customer service line to figure out what time we could pick up the truck the night before our move. The truck was there when the location opened and everything went very smoothly from there, it was just stressful to not be able to plan around the pick-up time until the night before, since we were never contacted.
|
Mary Ellen I. on 9/4/2016
Rating:
The location was very short staffed for a busy weekend. I had to connect my own trailer and was never quite confident I had it right.
|
Jennifer K. on 9/2/2016
Rating:
The woman working was very nice, very fast drop off.
|
Manuel F. on 9/1/2016
Rating:
very nice and helpful employee.
|
Catherine H. on 9/1/2016
Rating:
The location I was "confirmed " at didn't have the vehical I wanted, so I was Forced to drive another 10 miles to the one that had one, the manager made no attempt to make it right. I should have Ben compensated for the 40 extra miles. 20 miles for my car and 20 for the truck. If your website doesn't report correctly why should the public have to pay!
|
andrea j. on 8/28/2016
Rating:
The experience was great. We had an issue where rented directly fro m u haul a week ago and got to the day to pick the truck up and someone cancelled the order and was able to only get a truck for 1 day. I called Acorn storage the day before we needed it and they were able to meet our needs last minute. Thank happy!!
|
Richard T. on 8/15/2016
Rating:
Checking out the moving van was quick and easy. The staff were very friendly.
|
Stephen B. on 8/5/2016
Rating:
I had requested a appliance dolly to move a refrigerator and it wasn't available. All I received was an I'm sorry, they didn't give us one. I had to drive to another rental company (not Uhaul) to get one. This not only cost more, but also added miles and $$ to my trip to go out of my way.
|
robert c. on 8/4/2016
Rating:
The Lady at The front desk was a demon & soon as We started talking the Lady cut us off & would not help us in any way.....Really Rude Lady....No..No..??
|
matthew b. on 7/12/2016
Rating:
I asked to reserve the truck from 7/9/16-7/12/16. Upon return of the vehicle on 7/11/16 since all went well and I was a day early I found that the cottage grove uhaul had charged me till 7/13/16 when I specifically asked to have the truck scheduled till 7/12/16. Then to find out that neither cottage grove uhaul could not address a refund for days not used and had me call cottage grove uhaul to find out they as well could not address a refund for days not used as well as the question of they charged and scheduled me for an extra day that I did not give permission for. I'm extremely dissapointed at the customer service and the fact that nothing was explained nor no one could help me upon return of my vehicle.
|
Cecilia W. on 7/12/2016
Rating:
I was surprised to find out after filling up the tank l still got charged for gas. Unbelievable! !!!
|
Jonathon P. on 7/11/2016
Rating:
It was very easy and fast. I was able to change truck sizes with no hassle at all. It was very affordable and very close to my home.
|
THOMAS F. on 7/7/2016
Rating:
They were very courteous and helpful, answered all of our questions and then we were on our way. Excellent service!
|
arin k. on 6/30/2016
Rating:
Build a turnaround; the front parking lot is so small it makes it hard to turn around a long truck/trailer.
|
Jordan W. on 6/29/2016
Rating:
Great, fast friendly service.
|
dustin d. on 6/27/2016
Rating:
The key slot in the Key Return Box was not big enough to accept the new larger keys with the FOBs. I would suggest updating the box so people can use the option of after hours return.
|
sean w. on 6/25/2016
Rating:
NOT ORINGINAL LOACTION, HAD TO TO DRIVE AN ADDITIONAL 23 MILES ON TOP OF PLANNED MOVE. ORGINAL LOCATION, POORLY MANAGED. DO NOT RECOMMEND!
|
Daniel M. on 6/18/2016
Rating:
It was 20 miles out of my way to pick up at this location. Not their fault uhaul decided that was going to be the location.
|
Joe J. on 6/16/2016
Rating:
Fast and easy to pick up and drop off the truck.
|
John S. on 6/12/2016
Rating:
Excellent service and very friendly staff. I will definitely use this location again.
|
ALBERT K. on 6/7/2016
Rating:
nothing....keep up the good work
|
|
|