Customer did not leave a comment.Jerry C.
Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)
Cottage Grove, MN 55016
Services at this Location:
- Mon–Fri10:30 am–5:30 pm
- Saturday9:30 am–3:30 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man at the counter was fricken awesome! Great personality and customer service. He helped me switch my truck after finding out it didn't have a ramp (which he likes to mention to people thankfully or I would have been screwed). I will recommend to everyone!Kristen L.
Customer did not leave a comment.Jerry C.
Customer did not leave a comment.SHILO N.
Customer did not leave a comment.Kristel W.
I was immediately greeted at the door with "you can't park you car there". I proceeded to stand out in the cold as I explained it was only temporary (car was still running with a passenger inside) and as we discussed this location's terrible parking situation. After finally being let inside it took quite awhile to provide all the information needed due to a dysfuntional electronic process. The rep behind the desk was rude and clearly didn't want to be there. I would not recommend leaving your vehicle parked here as it will likely be blocked in by trucks. The rep recommended we park at the Public Works next door where many police cars were parked. Looked very sketchy and probably would've been towed from there had we parked there. I'd highly advise avoiding this location.CHRISTOPHER W.
Customer did not leave a comment.Andrew V.
Customer did not leave a comment.sara K.
Customer did not leave a comment.Scott F.
Customer did not leave a comment.Michelle A.
I would not use the 24/7 share because not all UHAUL establishments are connected by it. That's not a bad thing. Because I didn't use it, my reservation was kept intact and my truck was where it was supposed to be at the right time by booking it via a regular mobile phone call. Everything went off without a hitch. Now I know the most reliable way to book a truck or equipment reservation with UHAUL. I highly recommend it.ramona S.
Customer did not leave a comment.Jerry C.
the van did what i needed it to do thanksJim R.
Customer did not leave a comment.Bob F.
I enjoyed the servviceKenneth A.
Keep doing what you are doing. I appreciate your time and help at the time of my visit.Thanksso much.Alfred J.
Hard to check in on smartphone. Took at least an hour to check out the truck so I had to add an hour on to the return of the truck because it was almost 3:00 by the time we had it half unloaded. Make sure to check out for the entire day.Kelly W.
Customer did not leave a comment.renee E.
Customer did not leave a comment.kevin D.
Customer did not leave a comment.Candy N.
Customer did not leave a comment.Brian M.
Customer did not leave a comment.Michael D.
Nothing! They were great! Thanks a million!!Susan D.
Customer did not leave a comment.john G.
Customer did not leave a comment.Ou V.
We had issues with the truck. Lost 3 hours time waiting for mechanics. This location was awesome As was Matthew with roadside assistance.Raniery D.
Your service blew me away, very impressed.Nick M.
Quick and easy check in and check out.Bryan E.
Customer did not leave a comment.Nick R.
Customer did not leave a comment.elizabeth L.
Remind drivers where the control is for turning on/off the tow/haul feature.Tony C.
Customer did not leave a comment.Paul S.
I was asked to download the app to make my check in and check out "easier". It was far from easy and I was not able to go pick up my rental until they opened at 9 am, which made for a huge mess as I was to have floral delivered to a wedding at 8 am. I am not sure how I can continue to rent vehicles from UHaul if I have to use the app to make this work. I could not even check out. Had to wait until Monday am and hope and pray that it was done correctly and that I was not charged an extra day. Who knows, I probably was.Carmen C.
Customer did not leave a comment.Anthony Z.
For one-way rentals, I would recommend a full tank of gas, not the 1/4 tank that was given. The first thing I had to do was to fill up the tank. First the rental is expensive followed by $100 bill for gas, is a wee bit daunting!DAVID A.
Provide bungee cords or remind people they need to bring their ownJean L.
Great customer service.Paul M.
Gas gauge picture was not accurate.Robert B.
Customer did not leave a comment.Wayne H.
Customer did not leave a comment.patrick V.
side mirrors need to be adjustableJohn L.
These guys are always on point love the service David And Greg are always on point highly recommend!Vincent R.
My overall experience was exceptional.Mark K.
Customer did not leave a comment.Zach W.
Customer did not leave a comment.Joshua N.
I rent here regularly for my moving company and I have to say these guys are awesome! For one they always have our truck on time it's always clean and the service is just friendly I highly recommend them!VINCENT R.
Customer did not leave a comment.wilhelmina H.
Customer did not leave a comment.john E.
First off my location was switched to 10 miles away further than my original pick up location. Ok not a big deal. I have to move 3 storage units at least I have the 26 foot truck. THE DAY BEFORE moving I get a call at 4pm. Now the puck up location is another 5 miles further ($129 a mile) each way, so now add on another 30 miles round trip so easy math let's just say $35 additional. Now here's the kicker 26 foot truck broke down so now only thing available is 15 foot. Now I will need to make more trips with the mini uhaul. More mileage more money. They tell me they will compensate me by not charging $39 per day they will charge me $19. (Which is normal rate for a small truck. ) ok adapt overcome it is what it is. I say ok so someone will be at said place at 8am. Yes sir. Here's moving day. 8 people ready to move 3 large storage units. Arrive to pick up uhaul. Store is closed until 10am. No one around. Sit on hold for 18 minutes for a very rude female to finally answer. She hung up on me as I was asking questions. Uhaul had a half tank of gas which makes no sense. However uhaul was Clean. So instead of one trip needed to take 2...an additional $30 to $40. Well played uhaul you got me this time. Paid way more money for a smaller uhaul. Never use this company again.MATT S.
Customer did not leave a comment.Debby E.
Customer did not leave a comment.Christina W.
The vehicle should've been cleaner in the inside with Covid.Ernisha R.
The U-Haul app is trash. It doesn't work. I was notified that the â€œpick up my truckâ€ option would appear the day of pick up, but it never showed. I was given directions via email that did not explain the full process. It missed the â€œcheck inâ€ which was not detailed out for me. So instead of pulling out at 9am, I had to log into the website, not the app and complete the process that was not explained. I didn't leave until 10am from the lotâ€¦..if the app is supposed to be useful, make it useful. Plus, what's the point of having Face ID if it doesn't work when you have to login every time you open the appâ€¦..Alvin M.
Customer did not leave a comment.Dhaval K.
Nothing wrong with people in this location, However, my reserved truck was not available at the time for me to pick up. It was really frustrating.Yong W.
The service was excellent and staff, very friendly and helpful but the driver and passenger compartment of Van was quite dirty. It should be clean, always!christian O.
the old guy that work there made a racial comment. when he asked for my ID. he told me to make sure i am not a terrorist.Nhiavue L.
Customer did not leave a comment.Richard X.
Customer did not leave a comment.Michael M.
My experience was entirely positive. Thank you.Joe W.
Customer did not leave a comment.Laura H.
Trucks seem a little "run down"?! Windows dirty inside and out. Would be nice to see the trucks washed up, interior and exterior but I know and understand too quick of a turn around. Overall a pretty darn good experience. ThanksJeffrey B.
The 15ft truck was hard to get into. I have arthritis and because the step up was high for me unexpectedly I could not drive it. Luckily I had someone with me who could. Please make sure all trucks have a low enough step up.Denise K.
I waited over an hour to pick up my truck and it was not clean when I got in dirt and chips everywhereLuke H.
Even though the staff was kept busy, they were still very pleasant, and eager to answer any questions.Patrick E.
Customer did not leave a comment.Christine G.
Customer did not leave a comment.Kimberly H.
The employee at this location was very very rude. First he snapped at me when I said I reserved a U-Haul online, said he couldn't guarantee a truck even though there were 5 trucks in the lot not being used, I only needed a truck for 4 hours. Then when I returned it he was nowhere to be found,a note on the door saying to look for him on the property, when I found him, he snapped and said leave the keys and paperwork in the drop box even though he said we better be back by 530 before he leaves,I assumed he needed to check the truck back in.he also had 4 customer's waiting outside the office besides me. I will never go back to this location unless I want to be treated like crap. Bad experience.Kerry B.
Customer did not leave a comment.Michelle F.
Would like to have had a smaller truck, with gas being so expensive.Jeff F.
The facility and people were great. Having to drive an additional $70 on mileage because the truck wasn't available where it was promised. This effected my getting the truck back on time. This added another days rental and messed up the person who needed the truck next.Roderick N.
We requested a 1 furniture dolly, 3 dozen furniture pads, and 2 utility dollies. We only got 1 utility dolly. This was very problematic as we had nothing to wrap our furniture with. When I complained at the location, I was told I'd have to call uHaul since he couldn't do anything about it. In addition during the self checkout process, after providing my credit card I was kicked out of the system without getting the key code. I called uHaul to get the code and got hung up on twice. It took over an hour to get my key and since I had movers at my house getting paid by the hour I wasted a significant amount of money.Rachel H.
Customer did not leave a comment.Jamielee S.
Customer did not leave a comment.Anthony Z.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.Cora Mae B.
Customer did not leave a comment.Tami A.
Great service had absolutely flawless experienceJonathan R.
A fairly easy experience with Acorn Mini Storage! The truck was ready for us and the online check-in process took a little while, but was still quick.Richard H.
Manager that helped us on location was outstanding.Paul H.
Customer did not leave a comment.Allison E.
Our representative was very helpful and pleasant to work with. Really appreciate knowing this location is near my home for any of our haul needs.Alan K.
Excellent serviceKenneth A.
The person who had my truck prior was 3hours late to return it. I had to wait at the store because there wasn't any other trucks.Stephen P.
If there was an opioid. For a billion 👍👍👍👍👍. Thank YOU - Jody - thank you 👍Raniery D.
Very good and friendly service!Daniel W.
Very smooth good customer service would recommend.Jacob Q.
Customer did not leave a comment.Kari B.
There were 7-8 inches of standing water mixed with gas and oil that my husband had to wade through to get to our truck. The employee said" sorry you have to walk through a lake to get to it." What? $120 pair of running shoes ruined. We had to stop home so he could change his clothes! His pants were soaked past his ankles and shoes ruined and smelled like gasoline. Not the best customer experience.Stephanie M.
Customer did not leave a comment.Dawn W.
Customer did not leave a comment.Joyzetta S.
Explain that store is closed but can still pick up truck which was very easy and helpful but the other moving items I wanted weren't available. If known store was closed I could have purchased earlier in week. Otherwise great service.Sarah B.
Customer did not leave a comment.LuAnne R.
Great people to work with. Always friendly. Thank you!Anthony Z.
The windows and vehicle was dirty when I got it. The dirty windows made it difficult in Intersections to see when the sun was shining. Upon review I marked that it was not clean, and I got charged.JEFFREY M.
Customer did not leave a comment.Scott D.
I did not get a receipt upon returning the rental. I have no way of knowing what I was charged and why. I received two separate charges on my account and I have no idea why. The employees in the business need to get off their comfortable seat behind the computer and do their job. I am still going to dispute the two charges because it doesn't make any sense.Mou Y.
Check equipment and truck. Truck was missing dolly and cab is dirty, fill with sunflower seeds and some finger nails.Dang X.
Customer did not leave a comment.Vickii B.
i didn't know that my truck didn't have a ramp. That was a problem with my move. But, all in all it went ok.Coleen C.
Additional Services at this Location
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Trailers & Towing
Our cargo and utility trailers start at $14.95!