Customer Reviews for Acorn Mini Storage
(U-Haul Neighborhood Dealer)

1,074 reviews

8625 W Point Douglas Rd S   Cottage Grove, MN 55016

(651) 769-2300

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 7/4/2022: Closed
  • 9/5/2022: Closed

Services at this Location:

Contact Us

(651) 769-2300

8625 W Point Douglas Rd S
Cottage Grove, MN 55016

Services at this Location:

Location Hours

  • Mon-Fri: 10:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • 7/4/2022: Closed
  • 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The facility and people were great. Having to drive an additional $70 on mileage because the truck wasn't available where it was promised. This effected my getting the truck back on time. This added another days rental and messed up the person who needed the truck next.

Roderick N. 
Rating:
1.0

We requested a 1 furniture dolly, 3 dozen furniture pads, and 2 utility dollies. We only got 1 utility dolly. This was very problematic as we had nothing to wrap our furniture with. When I complained at the location, I was told I'd have to call uHaul since he couldn't do anything about it. In addition during the self checkout process, after providing my credit card I was kicked out of the system without getting the key code. I called uHaul to get the code and got hung up on twice. It took over an hour to get my key and since I had movers at my house getting paid by the hour I wasted a significant amount of money.

Rachel H. 
Rating:
4.0

Customer did not leave a comment.

Jamielee S. 
Rating:
5.0

Customer did not leave a comment.

Anthony Z. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Cora Mae B. 
Rating:
5.0

Customer did not leave a comment.

Tami A. 
Rating:
5.0

Great service had absolutely flawless experience

Jonathan R. 
Rating:
4.0

A fairly easy experience with Acorn Mini Storage! The truck was ready for us and the online check-in process took a little while, but was still quick.

Richard H. 
Rating:
5.0

Manager that helped us on location was outstanding.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Allison E. 
Rating:
5.0

Our representative was very helpful and pleasant to work with. Really appreciate knowing this location is near my home for any of our haul needs.

Alan K. 
Rating:
3.0

Excellent service

Kenneth A. 
Rating:
1.0

The person who had my truck prior was 3hours late to return it. I had to wait at the store because there wasn't any other trucks.

Stephen P. 
Rating:
5.0

If there was an opioid. For a billion 👍👍👍👍👍. Thank YOU - Jody - thank you 👍

Raniery D. 
Rating:
5.0

Very good and friendly service!

Daniel W. 
Rating:
5.0

Very smooth good customer service would recommend.

Jacob Q. 
Rating:
5.0

Customer did not leave a comment.

Kari B. 
Rating:
1.0

There were 7-8 inches of standing water mixed with gas and oil that my husband had to wade through to get to our truck. The employee said" sorry you have to walk through a lake to get to it." What? $120 pair of running shoes ruined. We had to stop home so he could change his clothes! His pants were soaked past his ankles and shoes ruined and smelled like gasoline. Not the best customer experience.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

Dawn W. 
Rating:
5.0

Customer did not leave a comment.

Joyzetta S. 
Rating:
4.0

Explain that store is closed but can still pick up truck which was very easy and helpful but the other moving items I wanted weren't available. If known store was closed I could have purchased earlier in week. Otherwise great service.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

LuAnne R. 
Rating:
5.0

Great people to work with. Always friendly. Thank you!

Anthony Z. 
Rating:
4.0

The windows and vehicle was dirty when I got it. The dirty windows made it difficult in Intersections to see when the sun was shining. Upon review I marked that it was not clean, and I got charged.

JEFFREY M. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
3.0

I did not get a receipt upon returning the rental. I have no way of knowing what I was charged and why. I received two separate charges on my account and I have no idea why. The employees in the business need to get off their comfortable seat behind the computer and do their job. I am still going to dispute the two charges because it doesn't make any sense.

Mou Y. 
Rating:
5.0

Check equipment and truck. Truck was missing dolly and cab is dirty, fill with sunflower seeds and some finger nails.

Dang X. 
Rating:
5.0

Customer did not leave a comment.

Vickii B. 
Rating:
4.0

i didn't know that my truck didn't have a ramp. That was a problem with my move. But, all in all it went ok.

Coleen C. 
Rating:
2.0

Maintains the vehicle. I got the 26'ft uhaul and the headlight was out, the paneling on the passenger side was falling off, smelt like smoke, the vehicle would shake hitting fifty to sixty on the highway, and etc Overall good location off 61 but never maintained

Austin R. 
Rating:
5.0

excellent customer service

Ashley B. 
Rating:
5.0

Customer did not leave a comment.

QUELINE T. 
Rating:
5.0

Customer did not leave a comment.

Vickii B. 
Rating:
5.0

Very easy to pick up the truck after hours

Shawn G. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
3.0

It was very clean but I was given a truck that didn't have a drop of windshield washer fluid in it. Roads were messy and I honestly had difficulty in seeing. The man that worked there was nice & friendly.

Alison J. 
Rating:
5.0

Customer did not leave a comment.

JORDAN L. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Bob E. 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Good

KIRAN Y. 
Rating:
5.0

Very good experience. I see no need no need for improvement.

David H. 
Rating:
5.0

Customer did not leave a comment.

CHING Y. 
Rating:
5.0

Na

richard H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
3.0

Found trash under seat!

MICHAEL D. 
Rating:
3.0

The Cab could have been cleaner. I have rented in the past and the cab has been thoroughly clean but not this time. Surfaces and floor need work but otherwise a good rental.

stephanie J. 
Rating:
1.0

The truck was in poor condition not clean and they charged me for furniture blankets that I did not even use

Lovette T. 
Rating:
4.0

Customer did not leave a comment.

Debra L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

TORI P. 
Rating:
5.0

The customer service was great and the staff was friendly and helpful.

Gerald W. 
Rating:
5.0

Customer did not leave a comment.

Ashley D. 
Rating:
5.0

The pickup and dropoff locations were fine, but the overall experience with uhaul was frustrating and time consuming. When my confirmed pickup 23 miles away was changed to a different piece of equipment 44 miles away 3 hours before my pickup time, it took me nearly an hour to get ahold of uhaul. I was only able to get the size of truck I wanted, not anything closer. I then had to call again after dropping off the equipment because the rep didn't add any extra miles (as promised) so I was charged for an overage that was caused by having to drive the truck 21 miles beyond what was confirmed. I got the $50 credit for them not honoring the guarantee but after extra gas and miles on my car and extra gas for the truck plus over an hour talking to customer service, it doesn't really cover it. This was after I had to cancel my last truck because it was moved last minute (though before the confirmation that time).

Abigail O. 
Rating:
5.0

Customer did not leave a comment.

JAMES ALLEN B. 
Rating:
5.0

Nothing. My experience was great. The staff were amazing.

KIRSTIN L. 
Rating:
5.0

Customer did not leave a comment.

Bao T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN G. 
Rating:
3.0

On line checkout app is a P.O.S. Zero stars

Michael P. 
Rating:
5.0

Experience was good as always.

Daniel Z. 
Rating:
5.0

get a bigger parking lot

Darlene K. 
Rating:
5.0

Customer did not leave a comment.

DONNA D. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE N. 
Rating:
3.0

Send a confirmation email and text when the vehicle is returned. We returned the truck a few hours early and never received confirmation that the truck was successfully checked back in. Upon pick up there's notification; having something for drop off would be great too.

Anthony M. 
Rating:
4.0

It was fine getting it there and the guys were nice. It just had a terrible time being able to get them to answer. In their defense they may have been having some phone trouble.

CORTLAND A. 
Rating:
1.0

Unfortunately, I had a really bad experience by the front desk person. When I went to pick up the truck, the system was down. By mistake I provided a debit card where I have my weekly grocery budget instead of my debit card with the rest of my budget. I took the truck with me to my house. 15 minutes later I receive a message from the front desk person yelling at me stating that I stole the truck. ( I have the recording in case a supervisor would like to listen to it). I can him immediately and he was very rude continue yelling. I returned to Acorn where I rented the truck to provide the other debit card. I was treated very poorly by the same person. I very afraid to go back to that place. He really dehumanized me. I had never experienced something like that again.

Ricardo S. 
Rating:
5.0

Customer did not leave a comment.

MAHMUD K. 
Rating:
4.0

Customer did not leave a comment.

GLENDA S. 
Rating:
5.0

No improvements are need but I would like to highlight my experience with Dave. He did an excellent job helping me and my wife. He was very knowledgeable about the companies products and services and I appreciate how he made the transaction quick and easy. I would definitely recommend this location for anyone moving.

Terri W. 
Rating:
5.0

Customer did not leave a comment.

KURT W. 
Rating:
5.0

Truck had a leak and some of our boxes had water damage. We noticed after we arrived here in Texas that there was a hand-written part of the rental contract that mentions “owner accepts responsibility for any water damage.” Unfortunately, we did not see this until after it rained. No big deal, but I think on things like this it is important to tell a customer up front. We would have still rented the truck, just made things a little more waterproof when packing.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

ROY H. 
Rating:
5.0

Customer did not leave a comment.

Maslov K. 
Rating:
5.0

Customer did not leave a comment.

TERESA B. 
Rating:
5.0

Customer did not leave a comment.

Jaine V. 
Rating:
5.0

Customer did not leave a comment.

Monica T. 
Rating:
5.0

Customer did not leave a comment.

patrick M. 
Rating:
5.0

Customer did not leave a comment.

Willie T. 
Rating:
5.0

Not much! He was well informed knew the rates and showed us the nit n the rain!

Ralph M. 
Rating:
5.0

Send somebody to help me move for free and carry all the heavy boxes that my wife over packs… Ha!

Gerald S. 
Rating:
5.0

Pick up location was changed from Eagan to Cottage Grove. The lady that called me to tell me the pick up location changed was quite unpleasant to talk to. She was rude and very short with her tone. Staff at Cottage Grove location were very professional and helpful.

CATHERINE B. 
Rating:
1.0

You have to make the app user friendly it's ridiculous! It kept saying there was no network connection and glitching out like crazy.

Sawyer H. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
3.0

Customer did not leave a comment.

DANIEL A. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
3.0

Horrible on line pickup registration experience. Had to spend an hour on the phone with a uhaul representative trying to verify who I was even though I did all the online verification prior to days before.

MATTHEW H. 
Rating:
5.0

Excellent service!

MARY Y. 
Rating:
5.0

Customer did not leave a comment.

Laurie B. 
Rating:
5.0

The guys were so nice, friendly, patient, and sooo helpful with changing my reservation. I loved the service. I really appreciate it. It helped make my moving experience a positive one.

Jimmy P. 
Rating:
4.0

Be fair about fuel refill. I got charged for fuels although I refilled it. So sad I didn't take a picture of the fuel gauge when I returned it. Otherwise I would have fought more about the unfairness of the charge. I am reluctant to go back to this place.

Seng T. 
Rating:
4.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer service was great. Thanks!

JAY H. 
Rating:
3.0

There was an issue with miles logged and fuel level prior to leaving the rental property that did get resolved. The rental staff was easy to work with.

warren E. 
Rating:
5.0

Customer did not leave a comment.

Adrian S. 
Rating:
4.0

The only problems encountered through our whole move were because of uhaul and their inefficient software. If you weren't ready to go mobile or app based than you should have waited until you were prepared. THE ONLY THING THAT SAVES YOU ARE THE GUYS AT ACORN. This is my third time with them and as always they went above and beyond to help me make due with the mess the uhaul system made. If you must use uhaul, call Acorn mini storage. Don't bother with the app or online because LET ME TELL YOU it is the worst and says you have a truck when in fact there is no guarantee until you have the key in hand.

ELIZABETH H. 
Rating:
5.0

Great customer service❣️

debra F. 
Rating:
4.0

The locations were above average, but UHaul Co should not expend their customers to drive all over picking up a truck. It should be available where Customer requests it!! Moving day is stressful enough without having to do the work of UHaul. Charges were very, very expensive!!

David L. 
Rating:
3.0

I'll be honest we reserved a ten foot truck only to find out after all the paperwork they don't have a ramp. That would have been nice to know while ordering. So we ended up paying double the price for less than two hours use. My boyfriend simply asked the size of a truck in the lot and the gentleman working got very frustrated thinking we wanted to change again even though he just asked a question. When we returned the truck the gas needle hadn't even moved but we were still told we needed to fill it. Talking to the person working he couldn't just give us a yes or no wether it was fine to leave it. We rented here before and it was a great experience, today was just off. I felt like leaving a truck lacking maybe a gallon or two at most could have been over looked since we had to upgrade the truck for a simple ramp which is noted online that the other truck doesn't have one. It was frustrating to say the least.

MELISSA K. 
No reviews have been submitted for this location.

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