Customer Reviews for Acorn Storage
(U-Haul Neighborhood Dealer)

2899 reviews

5555 N Dixie Hwy   Boca Raton, FL 33487

(561) 361-6734

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(561) 361-6734

5555 N Dixie Hwy
Boca Raton, FL 33487

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WINNIE G. 
Rating:
5.0

Excellent customer service, quick check in and friendly drop off box

JENNY B. 
Rating:
5.0

Customer did not leave a comment.

CODY M. 
Rating:
4.0

Customer did not leave a comment.

Theresa U. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The 2 guys working ( I didn't get their names) we're really helpful. Helpful with guiding me to the correct place and giving me all the right information helpful from beginning to end. Thank you

Stephanie P. 
Rating:
5.0

Your team there was fantastic. They answered an of my questions, offered me some different things that I may have needed. Courteous and kind. Great experience start to finish.

RONALD K. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO D. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN D. 
Rating:
5.0

Best customer service of any UHaul places I've used. Always have trucks.

MARK P. 
Rating:
1.0

They were 3 men just sitting there barley said hello very rude

Joan M. 
Rating:
5.0

Great customer service, friendly and efficient.

KATHLEEN M. 
Rating:
5.0

Best truck rental experience ever.

ANDREA D. 
Rating:
5.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
4.0

Customer did not leave a comment.

Stephon B. 
Rating:
5.0

They are overwhelmed. UHaul is dumping vehicles on them. Nice people, just not set up to do corporate work.

Craig N. 
Rating:
5.0

Helpful and friendly. Everything was ready for me

Jane S. 
Rating:
5.0

Customer did not leave a comment.

jennifer S. 
Rating:
1.0

Staff stated that rental wasn't returned when it was returned a week prior to them calling me

IRWING J. 
Rating:
5.0

The first location I was sent to pick up the truck with a reservation (below) J&R multiservices 1005 S Congress Ave, Delray Beach, FL 33445 was horrible. The girl at the desk had no clue what was going on, I told her I had a reservation to pick up a uhaul truck, she had no idea what I was talking about and said she was going to call her "manager" on the phone to ask for assistance and handed me the phone. The " manager had me on the phone for over 20 mins, he said he was having trouble with the website/internet/wifi, he kept giving me different excuses and finally said he couldn't pull up my reservation. At this point I left the location and called several other locations to try to get a truck. The sad thing is that I saw the truck I had reserved sitting in the parking lot. I was extremely disappointed with this, it was a huge waste of my time. The sad thing is I didn't choose this as my pick up location, uhaul changed it to this location because the one I had chosen didn't have the truck available.This place should not rent uhaul trucks, they are a very poor representation of you brand. The next location that had a truck available was 20 mins away. All in all I wasted an hour and a half with this ordeal. The team at acorn storage was great, had me in and out in under 10 mins.

Derek O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

STUART P. 
Rating:
5.0

This location is doing a great job!

MARIO C. 
Rating:
4.0

Very good service.. Staff was courteous and Professional..

JOHN C. 
Rating:
4.0

Maybe due to the number of people, but the wait was very long. They were nice enough to let me keep it another day. I paid of course. The guy hooking of the trailer was a hustler. Good man.

Charles B. 
Rating:
5.0

Rock at the Dixie location went above and beyond for us, he's a kind worker and truly cares about the customers!! He made the experience stress free and took the time to make sure that we had everything we needed. You are lucky to have such an excellent employee!

ARYANNA C. 
Rating:
5.0

Customer did not leave a comment.

GERSON M. 
Rating:
4.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

GLENN S. 
Rating:
2.0

To small and the customers they get are ridiculous. I experienced a person who was mad and screaming to the guys I had to get n go. After I left I noticed my vehicle was damaged I called them but the phone w as busy so I had to call Uhaul. This place is a storage unit not uhaul. I personally will never go back the store guys are good but the place isn't set up for the uhaul company

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL W. 
Rating:
4.0

Was a little upset because the price I was quoted was not accurate. It was $200 more. Other then that everything was ok.

NICHOLAS M. 
Rating:
1.0

Customer did not leave a comment.

NATALIE K. 
Rating:
5.0

Best in the world. The realest. The GOAT.

CHAIM R. 
Rating:
5.0

Customer did not leave a comment.

JUAN DE DIOS M. 
Rating:
5.0

Customer did not leave a comment.

JULIEN W. 
Rating:
5.0

The back was really dirty

Reginaldo A. 
Rating:
5.0

DIFFICULT TO GET ON PHONE RECOMEND USING 800 NUMBER

LAWRENCE S. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS M. 
Rating:
5.0

very helpful staff, very efficient.

JOHN Q. 
Rating:
1.0

Will never rent from you again. Was the worst experience of my entire life. Filed a complaint and never heard back.

Alexander B. 
Rating:
3.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
5.0

Customer did not leave a comment.

DARIUS J. 
Rating:
5.0

Customer service was great. Easy check in and check out.

Hector J. 
Rating:
3.0

I'm not sure how, but my reservation was changed from a 10 foot truck to a 15 foot truck. I had proof that I requested a 10 foot truck on my email receipt. I had to wait 30 minutes for them to fix this so I didn't have to pay more for a bigger truck (which I didn't need). The guy at the front made a comment about how small the 10 foot truck was… we were only moving 2 dressers so it was plenty of space. The truck worked perfectly fine though.

ALEX T. 
Rating:
5.0

Customer did not leave a comment.

MARC S. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

DIEGOALBERTO K. 
Rating:
5.0

Best guys work on this location

FELIKS M. 
Rating:
5.0

the two men in the front are very helpful

NICOLE R. 
Rating:
4.0

At peak times to pick up have 1 more person on staff wait is too long

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Clifford D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Diego C. 
Rating:
3.0

Customer did not leave a comment.

KENDRY P. 
Rating:
1.0

Customer did not leave a comment.

Jhon C. 
Rating:
1.0

Terrible all round customer service.. Uhaul had you on the phone for ever and gave out incorrect drop off information.

MATTHEW F. 
Rating:
3.0

More attention to the clients, not rush.

OTAVIO B. 
Rating:
5.0

Mr.Thomas and his crew are the best at what they do, always greeting with a smile they get you situated in no time! I recommend my neighbor friends and family to them. I wouldn't go anywhere else!

NINA M. 
Rating:
5.0

I'd like to thank all 3 gentlemen working that helped me out. Very kind & helpful…some of the best customer service I've ever received in Boca Raton (as a 37 year resident). I will be recommending you to my clients, family , & friends. Thanks again!

JENNIFER O. 
Rating:
5.0

The people at this location were great to work with.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
4.0

Customer did not leave a comment.

JEAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Very good overall

HORACIO R. 
Rating:
5.0

Customer did not leave a comment.

DENIS S. 
Rating:
5.0

Fix the steering wheel. Alignment needed. Radio was acting up. Kept scanning thru the stations.

ANTHONY R. 
Rating:
4.0

Customer did not leave a comment.

Matilda L. 
Rating:
3.0

Customer did not leave a comment.

Adam P. 
Rating:
5.0

Customer did not leave a comment.

EUGENE B. 
Rating:
5.0

No great job

ROLANDO S. 
Rating:
5.0

Assistance and commitment to customer safety was superb!

MICHAEL K. 
Rating:
5.0

The workers there were amazing. Professional, friendly, and explained their products in a coherent manner. High recommend to come here 💯

ADONIS R. 
Rating:
5.0

Customer did not leave a comment.

Neal H. 
Rating:
5.0

The staff was so nice and very helpful.

STEPHEN W. 
Rating:
5.0

Customer did not leave a comment.

Carlos G. 
Rating:
4.0

Customer did not leave a comment.

Jessica W. 
Rating:
3.0

Customer did not leave a comment.

Alex M. 
Rating:
3.0

Customer did not leave a comment.

GARY K. 
Rating:
4.0

None. Service was quick and absolutely friendly

VINCENT R. 
Rating:
5.0

Customer did not leave a comment.

PEDRO G. 
Rating:
1.0

I originally reserved my UHAUL at a different location, about a mile away from my home for 9:30AM, 27650345. Upon arrival, I realized my reservation was changed to 10AM. We waited till 10AM and called, when we finally got someone on the phone, they told there was no truck available at that location for us. The location was about 15 miles round trip, and additional $17.85 just in miles, not even including the gas. But let's set aside that, and talk about the location for the pick up, as that is what this rating is for. Over the phone, we were told to ask at the counter if we can drop off at a closer location. On Saturday, June 5th, there were 3 KIDS on schedule with no real adult supervision. When I say kids, it's due to their attitude and lack of respect. Trent, was very respectful and assisted us as best he could. Being that we hired movers and they were waiting for us, and UHAUL really screwed us up with timing. One of your employees threatened my husband, saying "I'm outside, come outside, let's settle things". WHAT?!?!?! You really want to fight my husband right now??? All while myself and another unrelated customer was inside. In addition, the other employee on shift, was talking ill about one of your other customers, while myself and another customer was inside. How nice!!! 3 kids working the counter, and the only one that was respectful was Trent. The other 2 were the least bit professional. The customer service offered at this location is horrible and you should consider having a manger at this location to make sure your staff is not talking ill about other customers in front of other customers or threatening them to come outside and fight. TERRIBLE customer service.

ARLENE L. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

ERIC M. 
Rating:
5.0

super friendly and pleasant to deal with. Love these guys

GEORGE L. 
Rating:
5.0

Called the central toll free phone number and was told that I could not get s Guaranteed pick up for the long weekend to move my daughter from jacksonville to boca raton. I checked with acorn storage and received a guaranteed pick up. Worked perfectly with our tight schedule. Returned this morning. No issues, Positive experience.

KAREN C. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

ILIR S. 
Rating:
5.0

Customer did not leave a comment.

AMADOR C. 
Rating:
3.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
5.0

Customer did not leave a comment.

LEONARD G. 
Rating:
5.0

Smooth and easy!

Noah G. 
Rating:
5.0

Excellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends

WILLIAM C.  |  Overall Experience 
Rating:
5.0

I had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.

ELSA J.  |  Overall Experience 
Rating:
4.0

All good

KEVIN H.  |  Reservation 
No reviews have been submitted for this location.

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