Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
UHAUAL itself took my reservation weeks in advance for a 9am pickup, the night before they text me to confirm they could not guarantee my 9am truck but had a 3pm. I booked 9am for a reason, movers were scheduled. Thats the point of a reservation system. The group at Acorn Storage was able to help me last minute and I got my 9am truck. These guys were great, definitely recommend them.
bobby f
Rating:
5.0
The people working there were helpful and friendly.
ROBERT P
Rating:
5.0
Customer did not leave a comment.
Audrey L
Rating:
5.0
Excellent
JUAN V
Rating:
4.0
Customer did not leave a comment.
Stu N
Rating:
5.0
Customer did not leave a comment.
KENNETH S
Rating:
5.0
Everything excellent!
JUAN V
Rating:
1.0
Customer did not leave a comment.
Privacy R
Rating:
1.0
Customer did not leave a comment.
ERNEST D
Rating:
1.0
Customer did not leave a comment.
Privacy R
Rating:
3.0
Did overnight drop off, no staff present at the time but the place looked good.
MARIBEL R
Rating:
5.0
Front office personnel was competent and professional
ROBERT D
Rating:
5.0
Everybody was nice and helpful!
ROBERT O
Rating:
4.0
Customer did not leave a comment.
KENNETH L
Rating:
4.0
Customer did not leave a comment.
Darrell T
Rating:
5.0
Honestly, moving sucks and this U-Haul location made it a little bit better.
MARSHA J
Rating:
5.0
Customer did not leave a comment.
Corey M
Rating:
5.0
Customer did not leave a comment.
JACOB S
Rating:
4.0
Customer did not leave a comment.
STEVEN W
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER R
Rating:
5.0
I couldn’t be any happier with the experience at this location. The gentlemen that check me in was highly professional and knew his job well.
The young man that collected the vehicle when
I dropped it off was excellent too. Would highly recommend. This location for anyone moving or needing a vehicle . Thanks for a pleasurable experience..
MICHAEL K
Rating:
5.0
I don’t see how you can do anything better, the guys in the office were very helpful and professional and friendly, overall they were excellent
Ralph C
Rating:
4.0
Everything was acceptable.
ANTHONY P
Rating:
4.0
The young man that helped me when I dropped off the truck was nice and helpful.
WYATT H
Rating:
5.0
Walter will handle anything you need 😎
JOSEPH E
Rating:
5.0
Customer did not leave a comment.
ELLEN G
Rating:
5.0
Customer did not leave a comment.
SARAH K
Rating:
5.0
Great Service!!!!!!!
CHARLES C
Rating:
5.0
Moving is stressful enough but when you can rely on a company such, U-HAUL and especially this particular U-HAUL , it does make the move so much easier. Truck was ready for us, clean and ready
to go. We absolutely will be using U-Haul again and will be recommending your services.
Thank You.
MARK H
Rating:
4.0
Had to clean the inside , cup holders etc.
Otherwise it was fine.
ANTHONY P
Rating:
4.0
Customer did not leave a comment.
WILLIAM R
Rating:
5.0
Customer did not leave a comment.
FRANKIE A
Rating:
4.0
I usually have to clean the Inside of the trucks.
Steering wheel , cup holders , etc.
I use wipes to clean the inside.
ANTHONY P
Rating:
4.0
Customer did not leave a comment.
Nicholas S
Rating:
5.0
Customer did not leave a comment.
DOUGLAS M
Rating:
5.0
Customer did not leave a comment.
BETH V
Rating:
5.0
When I arrived I was handled with care, a friendly smile and help right away. The gentleman Sunday 5/11/2025 was helping another customer but was more than happy to help answer my questions and Manuel outside was awesome! They both explained in detailed so I wasn't confused even though I asked them the same question again hahaha. Thank you for that team and their excellent service!
Warm Regards,
Vince Falcone
MANUEL V
Rating:
3.0
Customer did not leave a comment.
NICHOLAS S
Rating:
5.0
Customer did not leave a comment.
SADRACK G
Rating:
5.0
👍👍👍👍👍👍👍👍
URI Y
Rating:
5.0
Excellent experience from beginning to end!
Hector P
Rating:
5.0
Nothing! Amazing service and very professional. They have a very large fleet and we’re able to accommodate me without an appointment
MAX P
Rating:
5.0
Customer did not leave a comment.
INDIRA M
Rating:
4.0
Inside of truck could be cleaner.
ANTHONY P
Rating:
5.0
Customer did not leave a comment.
Suzanne H
Rating:
3.0
Customer did not leave a comment.
Thomas A
Rating:
5.0
Customer did not leave a comment.
Ivica P
Rating:
5.0
Always does a good job
TIMOTHY D
Rating:
5.0
Customer did not leave a comment.
MARIO D
Rating:
5.0
Customer did not leave a comment.
JOHN B
Rating:
5.0
The guys at this location are great! Easy pick up, easy drop off. I ended up needing the trailer for an extra day, they extended the contract without any issues & I was able to even return the trailer easily after hours.
EZIO A
Rating:
4.0
Customer did not leave a comment.
Rick L
Rating:
5.0
Customer did not leave a comment.
SCOTT G
Rating:
5.0
All good
DONNA C
Rating:
3.0
This location has always served me well, but overall poor customer service experience during this rental.
LINDSEY T
Rating:
5.0
Customer did not leave a comment.
GARRETT W
Rating:
5.0
Customer did not leave a comment.
Moises D
Rating:
5.0
Great job again guys, no nonsense or unpleasant surprises just good service 👍
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Unfortunately, the trailer we rented was not big enough. We brought it back within 15 minutes, but still had to pay.
JOSEPH M
Rating:
5.0
Parking.
JOEL S
Rating:
5.0
Great People
CLARENCE H
Rating:
5.0
Always professional and clean.
Amazing guys who works there
GIOVANNY Y
Rating:
3.0
Customer did not leave a comment.
FRANCIS E
Rating:
5.0
Customer did not leave a comment.
CHRISTARIS O
Rating:
5.0
Keep it up and make it better for the customers
JOHN J
Rating:
3.0
Customer did not leave a comment.
MICHAEL B
Rating:
2.0
Truck passenger side mirror was broken and no A/C.
TORI G
Rating:
5.0
Customer did not leave a comment.
CRAIG B
Rating:
5.0
Not much, you guys did a great job!!! 5 stars!!
DANIEL G
Rating:
5.0
Just keep up the good work
JAMES A
Rating:
5.0
Customer did not leave a comment.
MANUEL V
Rating:
3.0
Nothing great experience
DAMON T
Rating:
5.0
Customer did not leave a comment.
REJANE C
Rating:
5.0
Customer did not leave a comment.
Jorge C
Rating:
5.0
Customer did not leave a comment.
FEDNER L
Rating:
5.0
These guys are so helpful and friendly. Makes renting a trailer so easy
MASON H
Rating:
5.0
Customer did not leave a comment.
MIGUEL M
Rating:
5.0
Customer did not leave a comment.
ANDRES O
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
2.0
Customer did not leave a comment.
ALLISON C
Rating:
5.0
Customer did not leave a comment.
LILY W
Rating:
5.0
Customer did not leave a comment.
MAX F
Rating:
5.0
Fast and easy process! Thanks
Gregory L
Rating:
5.0
Awesome service
JORGE G
Rating:
5.0
Great customer service by both employees! A pleasure to do business here. Happy to return and also recommend.
MARY H
Rating:
4.0
Customer did not leave a comment.
Judy N
Rating:
5.0
Customer did not leave a comment.
ALEX B
Rating:
5.0
Customer did not leave a comment.
Moises D
Rating:
5.0
Friendly staff and quick service.
Thanks.
VAUGHN Y
Rating:
5.0
Customer did not leave a comment.
ANTHONY D
Rating:
5.0
Friendly staff, quick service.
Thanks!
VAUGHN Y
Rating:
5.0
Customer did not leave a comment.
THOMAS S
Rating:
5.0
The staff was very friendly each time I went. They were always willing to help. The only thing I didn’t like were the early closing hours during the week of 6pm. There was no way for me to get there by 6pm Monday through Friday because of work. If I ever did get to leave work right at 5, with traffic I wouldn’t even make it there by 6pm, so not being able to access it during the week was rough. When I need storage again in a few months, I’m more likely to look for a location open later, which is unfortunate because I really liked the staff there and the facility was really nice and well kept and cool.
Taylor F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSE R
Rating:
3.0
Customer did not leave a comment.
Merle D
Rating:
5.0
Customer did not leave a comment.
LOCKIEL H
Rating:
5.0
We are regular clients to this location because of their good and friendly service
NERIO U
Rating:
5.0
Customer did not leave a comment.
IRWIN S
Rating:
5.0
Had a good experience! In and out fast.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
SAHENS J
Rating:
5.0
I did not rent from.this facility it looks like it's in terrible condition. The office smelled horrible amd when the manager didn't like my comments he intentionally directed me to another location the he knew was not currently open, nor did it meet my needs. This place is gross anyway and I found a unit that met all my needs even closer by. Customers, don't take crap from.thesr ppl
Meg S
|
Reservation
Rating:
5.0
Very pleased with facility. Highly recommend to local FAU families,
rachel c
|
Overall Experience
Rating:
5.0
Convenient, clean, courteous personnel.
ira r
|
Overall Experience
Rating:
5.0
I had very few time to move down from Texas to South Florida and every little help from any of my family members so I really had to rely on UHAUL. I rented a small truck, with an attachment in the back to be able to tow my own car. I got all my boxes, mattress cover from their office, and I was able to hire to guys to load up my bedroom furniture and all my other stuff. I ended up getting my storage from suggestion from them as well and I can honestly say it was great. I never had any issues when coming to get things out of my unit, payment, or even getting someone to answer my questions. I also hired someone in South Florida to help me unload my truck and placed everything in storage. The move was great I was able to watch the guys as they carried everything and I would say my items were well taken care of. I had such a good experience moving as a single woman. Thank you UHAUL!!!
Carime H
|
Overall Experience
Rating:
3.0
The only problem that I had was that the facility close too early at 6
Most of the storages close at 9 pm
cabalen c
|
Overall Experience
Rating:
5.0
Office Manager and her staff is great, and have always been very helpful.
jeffery p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter M
|
Reservation
Rating:
5.0
Customer did not leave a comment.
GAIL T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James S
|
Overall Experience
Rating:
5.0
I never moved in. I did not get what I reserved and when I went back to the front office to let them now, they were dismissive, not pleasant, did not care that they try to give me something I did not reserved and the solution was for me to move in into something bigger and pay for something I did not need. Horrible customer service.
Maria N
|
Overall Experience
Rating:
5.0
The manager who goes by “Rock” was extremely rude and disrespectful. I had a change of credit card and called multiple times to update. I’m a military contractor so I am out of the country months at a time. When I returned I was two months past due so I called to pay and asked that the late fees be removed because the location did not updated my card. Rock called me cheap and accused me of being broke. He assumed I was broke and refused to believe my side of the story. After 5 years of renting I paid my bill and moved out the same week. Very unprofessional and I will be recommending to everyone to avoid that place. He should not be managing, Poor representation of customer service and poorer execution. There is less expensive alternatives and people who value their customers.
JOHN A
|
Overall Experience
Rating:
5.0
My daughters bedding was molded.
I’ve called 3 times since Saturday to speak to someone & no one returns my calls.
Tina P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kevin b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID E
|
Overall Experience
Rating:
5.0
Excellent staff and facilities. We had a unit here for a few years and I would highly recommend them to friends
WILLIAM C
|
Overall Experience
Rating:
5.0
I had business files stored there for over 15 years. Never had any type of moisture problems or anything else. We brought the files into our office a few weeks ago for scanning or shredding and no bugs, no musty smell etc. Would definitely rent from them again if I needed storage.
ELSA J
|
Overall Experience
Rating:
4.0
All good
KEVIN H
|
Reservation
Rating:
5.0
Wonderful experience. When I arrived I was greeted and shown to my unit. The whole thing was clean and friendly and fast. Could not have been better. Thank you.
nathan a
|
Reservation
Rating:
5.0
Great service
Michelle V
|
Reservation
Rating:
5.0
They are every jod Thank you
JULIAN G
|
Overall Experience
Rating:
3.0
we reserved a unit for our daughter and she did move into that unit.
Privacy R
|
First Impressions
Rating:
4.0
Convenient and close to where I live. Will rent here again when I need to.
Privacy R
|
First Impressions
Rating:
3.0
They were fast and friendly. Made it very easy.
Privacy R
|
First Impressions
Rating:
3.0
I ended up not using the facility, but though the entire reservation process was very smooth.
Privacy R
|
First Impressions
Rating:
1.0
bottom of the barrel storage facility
Privacy R
|
First Impressions
Rating:
3.0
Showed up and there were no units. Manager found me another facility that was twice the price. Disappointed with the website. Says 24 access, but it`s only 9-5. Will not rent from uhaul next time.
Privacy R
|
First Impressions
Rating:
3.0
Very good service. People were all knowledgeable and helpful. Only fault, is that they were not ready for my move in. Doors were off the storage room.
Privacy R
|
First Impressions
Rating:
3.0
Indoor unit, not climate controlled: Vents provide outside air. Another unit was being remodeled, I worried my stuff wld get dusty. I covered it, though, and was ok. Staff was flexible and courteous
