Customer Reviews for ACR Motor Works LLC
(U-Haul Neighborhood Dealer)

53 reviews

1031 Rt 52   Walden, NY 12586

(845) 764-8346

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 764-8346

1031 Rt 52
Walden, NY 12586

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 4:30 pm
  • Sat: 9:30 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ORLANDO S. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
2.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Gerald H. 
Rating:
3.0

The location may be fine. I wasn't for me as I had to travel quite far to get there.

kalman R. 
Rating:
5.0

Very helpful and prompt

Raymond D. 
Rating:
5.0

nothing everything was great.

KATHLEENM J. 
Rating:
4.0

Guy there was great did everything he could to get the size truck I needed

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
3.0

Customer did not leave a comment.

Zachary J. 
Rating:
5.0

I will definitely use this place again when I need a rental. Joe was great. He was very polite, knowledgeable and answered all my questions. A very good experience. Thank you Joe!

kathleen C. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
3.0

They did not have my utility dolly ready for my 730am pick up, so while I was able to use the mobile app to get my truck at 730, I had to wait until 9am when they place opened to get the dolly, and they had no clue I even rented one. I had to pull up my contract to prove it to them. This delayed our move by and hour and a half.

Dennianne M. 
Rating:
4.0

Customer did not leave a comment.

Heidi S. 
Rating:
2.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

I have no complains about the location BUT Uhaul charged me wrong. THE SECOND TIME IN TWO MONTHS. I rent from uhaul at least once a month. I rented a van from this location for $99 with 100 miles included and $0.39 per extra mile in the agreement. BUT uhaul charged me $19.99 + $0.89 per mile ($253.xx)!!!. My bill should be $99.00+$20(insurance)+$30.03(77 extra miles @$0.39 per mile) + applicable taxes = $149.03+taxes

Dammin S. 
Rating:
1.0

Gave me one price until I bring truck back and charge me over $30 more!! I only used 5 more miles than quoted. Returned clean and same amount of gas!! I would NEVER recommend this company to anybody! Find a friend with a truck!!

Lynn W. 
Rating:
5.0

Very nice man. Very helpful. Thank you

Maria V. 
Rating:
2.0

Employee did not provide hand cart paid for.

Celeste L. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
5.0

Customer did not leave a comment.

Owen H. 
Rating:
5.0

Everything was great. Don't change a thing!

nicholas I. 
Rating:
5.0

Have more vehicles at this location.

JUDY A. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
4.0

Easy drop off

Shawn G. 
Rating:
2.0

As is often the case with "neighborhood" locations, the people do not know UHaul computer systems very well. Though I had indicated when making the reservation that I wanted the vehicle coverage, it was not on the original contract, and the person helping me did not know how to go back in and add it. They had to call a colleague for help. In short, I spent much much time checking the vehicle out than I do at locations that do only UHaul. You might encourage these folks to immediately call UHaul for support when they have questions on what they are doing. Other than wasting quite a bit of my time, the gentlemen was very courteous and professional.

Chris C. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
5.0

I was surprised at the gas charge. I was told to fill the gas only to the level it was at and I did, so I don't understand the charge.

Tara L. 
Rating:
5.0

Was so easy to pick up and drop off. Did it all on my phone with the app.

Douglas S. 
Rating:
5.0

I don't think there could be any improvement. It was a great experience.

nicholas I. 
Rating:
5.0

No issues

joseph S. 
Rating:
3.0

I ordered furniture blankets to be included in my rental. I was charged, but they were not in the truck when I picked it up,

Susanne S. 
Rating:
5.0

Great service. Prompt, prepared, polite, and productive. 5 stars!

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
Rating:
5.0

Credit card fee , should be waived

wilda H. 
Rating:
5.0

Was extremely simple. In an out on my way to get the job done in less than 15 minutes.

Jeffery D. 
Rating:
5.0

This location was the best! Customer service was excellent. Truck was clean and ready to go. I will use this location again.

Nikia H. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND M. 
Rating:
3.0

Customer did not leave a comment.

Lee S. 
Rating:
5.0

If a customer drops off a great condition vehicle after a long distance move, maybe offer a little U-Haul merch like a ball cap, travel mug, sweat towel, cooling headbands, travel pillow, etc.

Shannon J. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth A. 
Rating:
3.0

This was not a regular U-Haul store, just a mechanic who has a couple trucks on hand to rent. But I really appreciated the convenient location and the rental process was very easy and the owner was friendly and helpful.

Karen C. 
Rating:
5.0

Joe was the most professional, courteous and friendly person anyone could ask for. Would use this location ACR motor works for this reason alone. Fantastic experience

Daniel S. 
Rating:
1.0

Original reservation was at 9am. This got changed to 10am and we still didn't get into a truck until a little after 11am. Apparently there were “computer problems” so there was a delay and when it came time to charge, the card used had to be taken several times. When asked if it would be charged as many times as it had been slid, he said “it shouldn't”. Also, we had several questions regarding the storage and drop off locations; when we asked the man working at the pick up location, he had no information and told us to “just call uhaul” despite the website stating to ask in person. Also, the reservation was under Kyla and consistently, because Thomas was the driver, all of the information seemed to be directed at Thomas.

Thomas H. 
Rating:
4.0

First time we used this facility as we were in a pinch. The guys at ACR were friendly and easy to deal with. We had to wait a little while at the office for our pick-up.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
1.0

Customer did not leave a comment.

AMY L. 
Rating:
4.0

Customer did not leave a comment.

michael F. 
Rating:
5.0

Have moving blankets there for customers to buy or rent. Very friendly and knowledgeable personel on site. Thanks.

Beth A. 
No reviews have been submitted for this location.

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