Customer did not leave a comment.Bennie H.
Customer Reviews for Action Star
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything went smooth. Contact at the pickup site was awesome. Pickup and drop went without a hitch!!Dustin F.
This was not the location that I dropped the truck off at. When i attempted to drop it off here at approximately 230p, the business was closed. Not closed for the day, like not ever open. I contacted U-Haul and was told to leave it there and that my rental was complete. I was contacted via text message a few hours later and advised not to leave it there and to drive it 25 minutes to another town. Once in the new town, I arrived at a private residence. I knocked at the door and was met by an intoxicated gentleman that knew nothing of my returning the truck. I was finally able to get a hold of the gentleman that was going to do my return and he did so over the phone. The gentleman I spoke with was very nice. Overall the experience was worse than the last time i used U-Haul for moving. The truck itself was "operable." The AC would cut off when I drove above 70mph and wouldn't turn back on until i went below that or coasted down a hill. Luckily it was me that was driving and not my wife and sister in law that was driving the truck. I would not have felt they were safe in the vehicle. Thank youAdam L.
Customer did not leave a comment.Gregory P.
dropped off after hours.Joe C.
Can't say. No one there. Called and was told to just leave in back and he'd check it in.DAMIAN V.
Customer did not leave a comment.Robert F.
Thanks to Kevin for a great service.Linda S.
Customer did not leave a comment.Charles V.
Nobody at the location when I dropped off except a guy that didn't work there. He told me to just leave it.KENNETH M.
Even though Kevin 2as out of town taking care of his family, he made sure everything went correctly for my rental. Great communication the whole time.Ignacio C.
Customer did not leave a comment.MARANDA G.
Have some sort of jack that could help two ladies load a trailer on the ball. Fortunately, another customer helped us. The manager was out of town, but was very helpful on the phone. It was the only UHaul near by that was open on Saturday.Carol R.
Customer did not leave a comment.Leonard S.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.Willie Lee C.
Easy and quick to drop off and leave.TRISHA S.
Deal local where possible. Customer service 800 number does not lead to helpful or knowledgeable people.Phyllis S.
Customer did not leave a comment.Kevin H.
Customer did not leave a comment.Tiffany G.
Customer did not leave a comment.Stephen P.
Customer did not leave a comment.Jesus H.
Room for improvement but satisfactory experience.wayne O.
Customer did not leave a comment.Chad E.
Customer did not leave a comment.Marcus W.
Never had a problem. Thank you.robert S.
Just be as friendly as y'all wereRyan W.
See customer service phone notesmanuel G.
EXCELLENT SERVICE FROM KEVINJohn B.
Customer did not leave a comment.robert S.
Customer did not leave a comment.Richard C.
Very accommodating to our moving needsJames O.
Customer did not leave a comment.Lawrence H.
Customer did not leave a comment.Tommy D.
Get a more stable system so trailer don't sway so much when being pulled down a hillDomingo C.
Customer did not leave a comment.Lisa C.
He is very helpful, he does what he can to figure out what is best for your needs.Martha T.
Kevin made sure everything was right. Went the extra mile to get me the truck.Larry N.
Customer did not leave a comment.John R.
Customer did not leave a comment.Tonya A.
Customer did not leave a comment.Mark F.
Not a thing, I could not have ask for or received any better service. Kevin was extremely helpful and well informed about my rental options. Additional service was provided when I picked up the trailer by Rusty an area field manager. He made sure I had the best trailer for my rental and did all the hook up for me. At 70 years old, that was extremely helpful to me. I have already recommended this location to several friends.Scott M.
No problem with the delivery of the truck.Gladys R.
Took over 30 minuets to unlock Person in charge had to come out and break the rusted lock!Clara R.
in town move; had requested to have $14 move insurance removed, but after reviewing the bill, it was automatically added; which was not budgetedJames O.
Customer did not leave a comment.esperanza P.
Kevin went out of his way to help.GORDON S.
They went above and beyond to correct a different locations mistake for me on new years day even. It was not their fault what had hapoened at all but they fixed the issue and helped me step by step with everything and offered more than you could expect to make up for the brady locations mistake. This man was on vacation with hos family and put my needs ahead. I only wish I could have met him in person to thank him for all he did for our family.jackalyn B.
I expected a call the day before pick up as I have always had yet I didn't and took way to long to get truck the morning of pick up was there about 45 minsALISHA T.
Customer did not leave a comment.Ryan D.
Customer did not leave a comment.Gladys R.
Kevin was great.Shauna P.
Customer did not leave a comment.MIGUEL D.
Kevin is the best customer service representative I have ever had wait on me ..Horace L.
Customer did not leave a comment.Hilary B.
Customer did not leave a comment.GEORGE D C.
Customer did not leave a comment.kim R.
Everything went very smoothly. The young man that runs the facility is most helpful and friendly to work with. He is easily recommendable.SUE T.
Customer did not leave a comment.BOBBY K.
(-) was not open during posted business hours. (+) easy drop off, prompt response to voice mail, pleasent to talk to.Lee A.
very friendly and courteous personnel, effective, efficient, and excellent serviceManuel C.
This was the absolute best uhaul experience ever!! Mr. Huston was extremely nice and helpful! I would recommend him and uhaul to any and everyone!Ronald S.
Nothing as far as I'm concerned for me because everything was in order!Kurt M.
Customer did not leave a comment.Kim D.
keep up the good workMANUEL C.
Customer did not leave a comment.Richard B.
Awesome service! Helped me hook up and hit the road.Susan B.
Great experience! Correct size truck ready when I requested.Susan B.
From the Rose shop in town , Kevin was highly helpful in renting to us in a jam.Kevin H.
Kevin went above and beyond to help us out. He stayed after hours to make sure we got the right equipment for my needs. Excellent service!JESSE C.
Very nice and professionalGarth G.
Awesome place to rent from. They had the hauler hooked up and ready to go when I got there. Inside of truck cab and cargo are nice and clean... These guys even went out of their way to go to another location and get me the equipment I needed! I would rent from againAllan G.
This was a terrible experience. The initial drop off place was different from where I was finally told to go. It amazes me that the mileage and gas in the truck can measured exactly, but the drop off location's address is secret until its late and under the gas mark.Eldon F.