No one was there when we picked up or dropped off the truck. Was not a solid ride. We didn't get the dollies we requested. One very good thing was your response when the truck got stuck in the mud. Very good customer service on the corporate end.Bruce J.
Customer Reviews for Action Towing & Auto Repair
(U-Haul Neighborhood Dealer)
Mount Vernon, IL 62864
Services at this Location:
- Mon-Fri: 10 am - 6 pm
- Sat-Sun: Closed
Special Operating Hours
- 1/28/2022 - 1/29/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHARLES S.
Customer did not leave a comment.Michael G.
Had a reservation for 2:00PM, had to wait over an hour before someone even showed up at the location to give us our U-haul. The U-haul ended up leaking both inside the cab and in the back of the trailer during a rainstorm! Both us and our items were soaked!Barbara P.
Customer did not leave a comment.JACQUELINE B.
Customer did not leave a comment.MICHAEL E.
Customer did not leave a comment.Tony B.
Customer did not leave a comment.Christopher J.
Please don't send anyone there because it is in the back behind a junkyard we had to leave the truck in the alley and no one came out to receive it they just said leave the keys in the truck and we did thank you for trying to help us but I will never leave another truck there or get another truck for that locationFrederick G.
At This location no one was there to give us the keys and do the paper work they didn't answer the phone neither, we sat there for over and hour waiting and we finally called uhaul 1800 number and they gave me a bigger truck then what I needed which cost me more money in gas to use the truck cause it was bigger, I won't ever use the company for tow use nor this u haul location, this is the worst experience I have had with uhaulAmelia W.
Light plug corroded, and blamed my vehicle for lights not working. Rented me the trailer anyways. I was able to dry out the plug to get brake lights to work.Terry B.
Customer did not leave a comment.Richard C.
Have someone at location during Business hours. Dont keep the next customer waiting for 3 hours.Nathaniel G.
Customer did not leave a comment.Rod H.
The people were excellent to work with the guy joe was very helpful in gitn me on my way thanks again. Rob EdwardsRobert E.
It wasn't clean in the cab and smelled like smoke. The gentleman who met me was a very nice man!! I believe his name was Jamie!!! Because of him, I was ok!!!Lolita J.
Customer did not leave a comment.Larry C.
Customer did not leave a comment.Katara S.
Customer did not leave a comment.Johanna M.
Customer did not leave a comment.connie G.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.rick S.
Need just a little more lighting for night time drop-offs.Larry P.
had to wait because no one there,trailer has a tire with a slow leek in it. told action towing need to check. droped off and still no one thereRobert H.
This was the absolute worst experience moving in my entire life. The drop off location was not well marked and no one was there to help. It took an hour to drop off when it should have taken a few minutes. The app and the website don't work well and we're completely not helpful. Customer service wait time is 20-30 minutes each time. I've had to wait 3 separate times during this awful experience. In what universe does a 6x12 fit 3 bedroom apartment. False advertisement. I will never be using u-haul again and I will strongly discourage everyone I know to never use it againSean B.
The two issues I had with the drop off were not the towing companie's fault. Uhaul did not give menthe location or address for this drop off location. Also, when I checked out via the app I was told that I owed $86 when my mileage charges were only $12.60. I don't understand the discrepancy.Jeff L.
There was no one there. I found a tiny drop box by the door that instructed me to do it myself online. If it had been raining while I was out there taking pics I would have been angry. There was no good place to park the truck, so I put it alongside the road with another truck that was there. It was sketchy.jeff H.
Customer did not leave a comment.Gloria M.
Customer did not leave a comment.gene P.
Customer did not leave a comment.Steve B.
Customer did not leave a comment.Rick S.
Customer did not leave a comment.Arvella W.
Job well doneRICK M.
Customer did not leave a comment.noelle L.
The truck was in excellent condition and modern. Service from Action Towing was great! No problems with the travel or drop off. They made this part of our move less stressful. Thanks!Pam W.
Customer did not leave a comment.douglas A.
I asked for equipment in Centralia because I was charged too much for mileage. Deposit was higher.Debbie M.
I had to upgrade trailers on the fly and they were very accommodating.
Customer did not leave a comment.sandra H.
Customer did not leave a comment.Virgil P.
The location was great. The equipment was not good at all. I have recently rented the same trailer with no problems. But this particular trailer was a bad experience. The ratchet mechanisms for tightening the straps were rusted and almost inoperable. The tightening mechanism for the ball hitch was the same and ended up not getting tightened, causing a disconnect and damage to my truck. Would seem as if maintenance is not being performed on the equipment.Paul G.
Customer did not leave a comment.Paul G.
I was originally supposed to pick up the trailer at Bradshaw Auto Detailing in Mount Vernon IL. I got there at 11 and the owners wife told me that she couldn't help and there was nothing she could do for me, absolute worst customer service I've ever received. I will not ever go there again and Uhaul needs to rescind their contract with them.Jason C.
Customer did not leave a comment.wayne B.
Customer did not leave a comment.Dan K.
Great experience!Brian W.
I dropped off on Sunday morning so no-one was there but this was OK as all I needed was to drop off. The trailer I used was well balanced and easy to take off.wayne B.
Customer did not leave a comment.Brenda B.
Customer did not leave a comment.ROD M.
Customer did not leave a comment.ELDON R.
Location was small.lacey H.
Outstanding Affordable & ProfessionalMichelle S.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.Michael M.
Car transport wheel bearing on driver's side rear burned up and the wheel fell off. Obviously no preventive maintenance had been done on it, possibly ever.Lawrence M.
Customer did not leave a comment.carla B.
Customer did not leave a comment.gloria J.
The gentleman that helped me with our 20 foot out of town rental truck was thorough and quickly got us through the process. The truck was clean, in great shape with plenty of gas. No problems at all.Douglas M.
WE RENTED FOR MT. VERNON IL TO SPRINGFIELD IL ONE WAY. DROP OFF IN SPFLD. THE AGREEMENT SAID WE WERE TO RETURN TO MT VERNON. GOT THIS CORRECTED AT SPRINGFIELDDALE K.
I only needed the truck 1 day. Charged me for 3 days rental and 3 days insurance. Also charged me for a lot of miles more than it was to my destination.JOHN C.
Customer did not leave a comment.Beth T.
Customer did not leave a comment.ALAN S.
Customer did not leave a comment.toni B.
Customer did not leave a comment.James W.
We asked and paid for a dolly and straps and they were not with the truck when we picked it up.Tyler H.
Customer did not leave a comment.Joshua F.
Didn't have a truck in my area so I traveled a distance to Gerso we had to pay for EXTRA miles. The guy was rude. I was told my credit card wouldn't be charged if I paid cash but it still was. They told me they would email me a receipt which I Didn't get. I've used Uhaul before but I've never had a problem but this was just too much of a hassle.Marguerite J.
When I returned the truck I was told that I owed about $30 more than I actually did. Whoever entered the ending millage from the last time this truck was rented entered it incorrectly. The computer showed xxx726 and it was actually xxx762. After looking in the computer for about 10 minutes the guy finally just cancelled the rental and let me have it for free, which was fine with me. Not necessarily what I was asking for, but it was apparently the only way he could figure out to correct the problem. What truly irritated me was when he insinuated that it was MY fault for not checking the odometer against the rental agreement before I left. He never asked the guy who rented me the truck if HE checked it. Which he didn't. Not sure how the system works for recording millage from the vehicles, but someone needs to educate this dealer on how it's done. I hope it was just an honest mistake.Dan K.
Customer did not leave a comment.Virgil R.
There was no heat in the truck and on a 20 degree day we had to drive over 100 miles and froze!!BOBBY M.
Customer did not leave a comment.MICHEAL C.
Customer did not leave a comment.MICHAEL D.
Sliding scale on per mile charge. More miles less cost per mile.Dennis C.
Customer did not leave a comment.Troy O.
Great guys. Let me hang out in there shop while being helped.JONATHAN L.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.steve S.
Have the trucks when promised. I registered for a truck for 730 am and they say they'll let me 2 days in advance, then to call if I haven't heard anything by 6pm Uhaul closes at 5 then the day of say you'll have a truck by noon, really? I call then finally get a truck at 930. Not Action towings fault but uhaul should not make promises they can't keep.KATHY N.
Customer did not leave a comment.JONATHAN B.
Customer did not leave a comment.MYRON B.
The rental process was quick and friendly and they helped connect the tow dolly to my truck. I received clear instructions on how to load the vehicle to be towed. I do not know how they could have made things any easier.ed K.
the owner needs a real attitude adjustment. his presence as a representative for U-Haul severely tarnished what was otherwise an excellent experience. U-Haul should sack operators like this.scott F.
Great rental experience. Fast and easy service. Van was practically brand new. Exactly what we needed for the day.Brian L.
Customer did not leave a comment.DON L.
Customer did not leave a comment.TIM D.
Nothing !!WILLIE M.
The person who took the truck and car caddy in for me called the 800 number and they gave him the address farthest from where we were and it was not the closest on Broadway which is the one I told him to deliver it to.JOHN J H.
Customer did not leave a comment.vivian M.
Customer did not leave a comment.TERRY B.
Did not have the 26' truck I ordered. Wasn't notified until day before move. The twenty ft truck was to small. I had to go back to pick up the rest of my things. Costing me money and a day. Will never use uhaul again.MICHAEL M.
Customer did not leave a comment.Lorie H.
Friendly and courteous managementNishat B.
Very good customer service at both locations.tracey G.
Customer did not leave a comment.gary B.
Very friendly and helpful I will definitely recommend this particular U Haul location to my friends. Thanks for caring!!FRANK T.
Customer did not leave a comment.DON S.
Customer did not leave a comment.JERRY U.
Customer did not leave a comment.Calvin M.