Customer Reviews for Action Towing & Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

1.0

The office reeked of cigarette smoke. We left smelling like we were smokers and it literally took hours to clear out the rancid odor. It was awful!

Rating:

5.0

The gentleman was friendly and very helpful

Rating:

5.0

Awesome u-haul place

Rating:

3.0

Make it easier to check in , took us a hour to get it set.

Rating:

3.0

Location and equipment was fine but the U-Haul App wasn't working during pickup so we had to call customer service and wait for their help to get our rental picked up.

Rating:

1.0

No one was there when we picked up or dropped off the truck. Was not a solid ride. We didn't get the dollies we requested. One very good thing was your response when the truck got stuck in the mud. Very good customer service on the corporate end.

Rating:

1.0

Had a reservation for 2:00PM, had to wait over an hour before someone even showed up at the location to give us our U-haul. The U-haul ended up leaking both inside the cab and in the back of the trailer during a rainstorm! Both us and our items were soaked!

Rating:

1.0

Please don't send anyone there because it is in the back behind a junkyard we had to leave the truck in the alley and no one came out to receive it they just said leave the keys in the truck and we did thank you for trying to help us but I will never leave another truck there or get another truck for that location

Rating:

3.0

Thanks

Rating:

1.0

At This location no one was there to give us the keys and do the paper work they didn't answer the phone neither, we sat there for over and hour waiting and we finally called uhaul 1800 number and they gave me a bigger truck then what I needed which cost me more money in gas to use the truck cause it was bigger, I won't ever use the company for tow use nor this u haul location, this is the worst experience I have had with uhaul

Rating:

3.0

Light plug corroded, and blamed my vehicle for lights not working. Rented me the trailer anyways. I was able to dry out the plug to get brake lights to work.

Rating:

1.0

Have someone at location during Business hours. Dont keep the next customer waiting for 3 hours.

Rating:

5.0

The people were excellent to work with the guy joe was very helpful in gitn me on my way thanks again. Rob Edwards

Rating:

3.0

It wasn’t clean in the cab and smelled like smoke. The gentleman who met me was a very nice man!! I believe his name was Jamie!!! Because of him, I was ok!!!

Rating:

3.0

Need just a little more lighting for night time drop-offs.

Rating:

2.0

had to wait because no one there,trailer has a tire with a slow leek in it. told action towing need to check. droped off and still no one there

Rating:

1.0

This was the absolute worst experience moving in my entire life. The drop off location was not well marked and no one was there to help. It took an hour to drop off when it should have taken a few minutes. The app and the website don't work well and we're completely not helpful. Customer service wait time is 20-30 minutes each time. I've had to wait 3 separate times during this awful experience. In what universe does a 6x12 fit 3 bedroom apartment. False advertisement. I will never be using u-haul again and I will strongly discourage everyone I know to never use it again

Rating:

3.0

The two issues I had with the drop off were not the towing companie's fault. Uhaul did not give menthe location or address for this drop off location. Also, when I checked out via the app I was told that I owed $86 when my mileage charges were only $12.60. I don't understand the discrepancy.

Rating:

2.0

There was no one there. I found a tiny drop box by the door that instructed me to do it myself online. If it had been raining while I was out there taking pics I would have been angry. There was no good place to park the truck, so I put it alongside the road with another truck that was there. It was sketchy.

Rating:

5.0

Job well done

Rating:

5.0

The truck was in excellent condition and modern. Service from Action Towing was great! No problems with the travel or drop off. They made this part of our move less stressful. Thanks!

Rating:

1.0

I asked for equipment in Centralia because I was charged too much for mileage. Deposit was higher.

Rating:

4.0

I had to upgrade trailers on the fly and they were very accommodating.

Rating:

5.0

The location was great. The equipment was not good at all. I have recently rented the same trailer with no problems. But this particular trailer was a bad experience. The ratchet mechanisms for tightening the straps were rusted and almost inoperable. The tightening mechanism for the ball hitch was the same and ended up not getting tightened, causing a disconnect and damage to my truck. Would seem as if maintenance is not being performed on the equipment.

Rating:

5.0

I was originally supposed to pick up the trailer at Bradshaw Auto Detailing in Mount Vernon IL. I got there at 11 and the owners wife told me that she couldn’t help and there was nothing she could do for me, absolute worst customer service I’ve ever received. I will not ever go there again and Uhaul needs to rescind their contract with them.

Rating:

5.0

Great experience!

Rating:

5.0

I dropped off on Sunday morning so no-one was there but this was OK as all I needed was to drop off. The trailer I used was well balanced and easy to take off.

Rating:

2.0

Location was small.

Rating:

5.0

Outstanding Affordable & Professional

Rating:

3.0

Car transport wheel bearing on driver's side rear burned up and the wheel fell off. Obviously no preventive maintenance had been done on it, possibly ever.

Rating:

3.0

The gentleman that helped me with our 20 foot out of town rental truck was thorough and quickly got us through the process. The truck was clean, in great shape with plenty of gas. No problems at all.

Rating:

2.0

WE RENTED FOR MT. VERNON IL TO SPRINGFIELD IL ONE WAY. DROP OFF IN SPFLD. THE AGREEMENT SAID WE WERE TO RETURN TO MT VERNON. GOT THIS CORRECTED AT SPRINGFIELD

Rating:

3.0

I only needed the truck 1 day. Charged me for 3 days rental and 3 days insurance. Also charged me for a lot of miles more than it was to my destination.

Rating:

2.0

We asked and paid for a dolly and straps and they were not with the truck when we picked it up.

Rating:

2.0

Didn't have a truck in my area so I traveled a distance to Gerso we had to pay for EXTRA miles. The guy was rude. I was told my credit card wouldn't be charged if I paid cash but it still was. They told me they would email me a receipt which I Didn't get. I've used Uhaul before but I've never had a problem but this was just too much of a hassle.

Rating:

3.0

When I returned the truck I was told that I owed about $30 more than I actually did. Whoever entered the ending millage from the last time this truck was rented entered it incorrectly. The computer showed xxx726 and it was actually xxx762. After looking in the computer for about 10 minutes the guy finally just cancelled the rental and let me have it for free, which was fine with me. Not necessarily what I was asking for, but it was apparently the only way he could figure out to correct the problem. What truly irritated me was when he insinuated that it was MY fault for not checking the odometer against the rental agreement before I left. He never asked the guy who rented me the truck if HE checked it. Which he didn't. Not sure how the system works for recording millage from the vehicles, but someone needs to educate this dealer on how it's done. I hope it was just an honest mistake.

Rating:

3.0

There was no heat in the truck and on a 20 degree day we had to drive over 100 miles and froze!!

Rating:

4.0

N/A

Rating:

5.0

Sliding scale on per mile charge. More miles less cost per mile.

Rating:

5.0

Great guys. Let me hang out in there shop while being helped.

Rating:

5.0

Have the trucks when promised. I registered for a truck for 730 am and they say they'll let me 2 days in advance, then to call if I haven't heard anything by 6pm Uhaul closes at 5 then the day of say you'll have a truck by noon, really? I call then finally get a truck at 930. Not Action towings fault but uhaul should not make promises they can't keep.

Rating:

3.0

The rental process was quick and friendly and they helped connect the tow dolly to my truck. I received clear instructions on how to load the vehicle to be towed. I do not know how they could have made things any easier.

Rating:

1.0

the owner needs a real attitude adjustment. his presence as a representative for U-Haul severely tarnished what was otherwise an excellent experience. U-Haul should sack operators like this.

Rating:

5.0

Great rental experience. Fast and easy service. Van was practically brand new. Exactly what we needed for the day.

Rating:

4.0

Nothing !!

Rating:

1.0

The person who took the truck and car caddy in for me called the 800 number and they gave him the address farthest from where we were and it was not the closest on Broadway which is the one I told him to deliver it to.