Customer Reviews for Action Towing
(U-Haul Neighborhood Dealer)

518 reviews

9 Douglas Rd   Trenton, ON K8V5R6
(First right heading South past Leon's on Glen Miller Rd)

(613) 392-5656

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(613) 392-5656

9 Douglas Rd
Trenton, ON K8V5R6
(First right heading South past Leon's on Glen Miller Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They had some computer issues. The trailer was left dirty but was swept out prior to me leaving with it. The entire check out was about 39 minutes long which I didn't anticipate. But the guys were all pleasant and helpful.

Patricia S. 
Rating:
5.0

The staff was knowledgeable, friendly and very accommodating. Looking forward to visiting this location again in the future. Thank you, Serge

SERGEPHILIPPEJ G. 
Rating:
5.0

Excellent service from Chris, the truck was clean, and ran very well. I would definitely use this location. 5 stars from me.

sidney H. 
Rating:
5.0

Customer did not leave a comment.

Roslyn T. 
Rating:
5.0

Staff were very friendly and helpful. They were most accommodating when the planned rental had not been returned by the previous customer.

Elizabeth C. 
Rating:
5.0

Everything was good!!

rob H. 
Rating:
4.0

Have other equipment available when it has been reserved on the order (hand and appliance carts).

Bradley W. 
Rating:
4.0

Customer did not leave a comment.

Katie K. 
Rating:
4.0

Customer did not leave a comment.

Tyler L. 
Rating:
5.0

Customer did not leave a comment.

SANFORD B. 
Rating:
5.0

This location was excellent and the staff behind the counter were very helpful.

Allen R. 
Rating:
2.0

I had ordered a 15' and got a 10' therefore I had to make 2 trips, from Madoc to port Hope I was not happy with my order, if you didn't have a 15' I should have had a opportunity to get the next size up, I also drop the truck off at 6:30 pm on the 11 of June,

diane T. 
Rating:
5.0

Customer did not leave a comment.

derrick W. 
Rating:
5.0

Very friendly and informative person at the front desk. Flawless experience. Thanks!

Sandra V. 
Rating:
1.0

Customer did not leave a comment.

Jake O. 
Rating:
5.0

The gentlemen were respectful, efficient and friendly. Thank you!

Jennifer M. 
Rating:
5.0

The van was clean with the exception of dog hair on passenger seat. The vehicle was ready for me to pick up on time. The staff was friendly courteous and very helpful. I would definitely rent again from Action towing. Well done!!

Debbie H. 
Rating:
5.0

Customer did not leave a comment.

cidy B. 
Rating:
5.0

Customer did not leave a comment.

Virginia H. 
Rating:
4.0

The website allowed us to book an appliance cart but when we booked the truck. When we went to pick up the truck and cart, the location had no carts. The attendent then had to call around to try to locate one for us. One was found, but on the other side of town. In total, it took an hour to complete the transaction. The website needs to have accurate accounts of equipment available.

Carrie W. 
Rating:
5.0

Excellent experience

moira L. 
Rating:
1.0

Let us leave without properly securing our car

Nicole D. 
Rating:
5.0

I dropped the trailer in the parking lot, plenty of room to do so. Nothing deemed to mention here.

Jeffrey B. 
Rating:
5.0

Was flawless for pick up and return

FREDERICK H. 
Rating:
5.0

Customer did not leave a comment.

DONALD N. 
Rating:
1.0

When we arrived the truck was covered in snow (hadn't snowed for a few days) the bed of the truck was filled to the rim with snow. When we turned on the truck it had low tire pressure and no windshield washer fluid. When asked to have this rectified and taken care of , we received a lot of attitude. Also, they are not following Covid protocols and are not wearing masks .

Jennifer G. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel J. 
Rating:
5.0

Customer did not leave a comment.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

Marco A. 
Rating:
5.0

Customer did not leave a comment.

Gail C. 
Rating:
4.0

Wanted a truck in Belleville but had to drive 20 minutes to Belleville. They gave me extra miles but nothing for my time Easy in and out location. Personnel were knowledgeable.

David G. 
Rating:
5.0

very personable employees

DOLORES D. 
Rating:
3.0

Trailer dropoff was confusing, rep at the dropoff location could not find my account until he was assisted by another person behind the counter. This individual commented, "This system isn't ours and it doesn't work very well. We have this problem all the time". I had to ask several people where to park the trailer because they were paving the parking lot and no one knew where to put anything. I understand that things beyond our control happen from time to time, but two bad experiences, hundreds of miles apart, by the same company have robbed me of my confidence in UHaul.

TAMMOV P. 
Rating:
5.0

Staff were prompt, courteous, polite and knowledgable. Vehicle was clean and ran great. I'll be using this location to rent again should I need a vehicle in the future. Straight to the point answers and help, couldn't ask for more. Thank you!

Tyler B. 
Rating:
4.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The guys were great and very helpful. I had no issues. They hooked it all up for me and was ready to go. Perhaps they could assist in making sure the light work properly lol. But overall everything went smoothly and I have no complaints

Marc P. 
Rating:
5.0

Clearly notice the customer that the distance is calculated with mile, not kilometer.

Jianquan L. 
Rating:
4.0

Customer did not leave a comment.

Emily E. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Roderick B. 
Rating:
5.0

Customer did not leave a comment.

Taylor C. 
Rating:
5.0

I only wish you had more trucks to rent

Todd G. 
Rating:
5.0

Overall a great experience, no suggestions!

Irene F. 
Rating:
3.0

I was charged triple the price I was quoted!! No explanation, just charged to my card. I was only one hour late returning the truck, I realize there is a late fee of $20 which I was willing to pay… but it looks like I was charged a week not 24 hours!! Not happy!!!

Garnet D. 
Rating:
5.0

Not able to adjust mirrors, I believe it needs something like an Allen key to make the adjustment. Extremely difficult to see any vehicles coming up on either side. It was fortunate I had a second person with me to check in order to change lanes.

Gloria J. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Cost was very high

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
4.0

Good service already

Tony A. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

pay your franchises more money , its not just about your name, its about the location i went to , they go beyond the amount i would expect from a dealer. its just that uhaul does not . uhaul needs to wake up , or maybe its time for them to leave canada , greed does not befit you

bruce B. 
Rating:
5.0

Your web-site wouldn't accept my driver's license - - said it was invalid for Ontario - I had to change it to "Canada" for it to let me pass onto the next screen. This messed up the system when I went to pick up the truck . . Everything else was 100% - - nice to deal with you guys (it's been awhile . .) Tim

Tim O. 
Rating:
5.0

Customer did not leave a comment.

howard T. 
Rating:
5.0

Very happy with everything

Laurie P. 
Rating:
1.0

Since you can't even enter a customers email correctly, obviously you need to pay more attention to your work. THIS IS THE WRONG EMAIL ADDRESS !!! For the last time!!!!!

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
4.0

Problem your website gave the dimensions of the cargo van which wpuld have allowed us to move the one item. It was too small, and I had to take it back and get the small cube van. So we paid $40 more than we had to.

James K. 
Rating:
5.0

My first experience renting a vehicle and was great! Thank you so much!

Laurie P. 
Rating:
5.0

I have used this location before. Always a great experience! Chris was very friendly and helpful! Cheers M

Kathy W. 
Rating:
4.0

Thanks to all for finding the product on short notice!

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Its a great place to rent. easy access to 401. friendly staff.

Dana T. 
Rating:
4.0

Customer did not leave a comment.

wade R. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Evelyn W. 
Rating:
4.0

Customer did not leave a comment.

cynthia L. 
Rating:
5.0

None

yong kee K. 
Rating:
5.0

Customer did not leave a comment.

Bryanna S. 
Rating:
5.0

Customer did not leave a comment.

Carlos A H. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

Guard dog was going crazy and was jumping on the fence immediately adjacent to the key dropbox. Consider moving the dropbox to the other side of the door to the building.

RYAN L. 
Rating:
4.0

This was not the location that I made my reservation for ,I had reserved a truck from a Belleville location and on arrival was told that they did not have a vehicle for me, I did not receive any email or phone call of the change of location. I had to travel for 30 minutes to the the location to pick up the vehicle,This location was very helpful but they did not have any furniture pads so I had to travel back to Belleville to pickup furniture pads. All this travel lead to delays in my move. I booked on line and prepaid for this vehicle and also checked in prior to arrival. I expected everything to be in place for my rental.

Danny T. 
Rating:
5.0

Excellent

Brian A. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
4.0

Allow small trailers to go one way

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Tom O. 
Rating:
4.0

The truck performed great, but it was not cleaned prior to my rental. There was also a dent in the door that was not marked, however, the original sales rep noted it was there prior to my rental.

JOSHUA A. 
Rating:
5.0

Smooth and steady. Nothing slowed me down after I got the vehicle booked, the vehicle was reday and good to go. No issues with the staff, it was all set up and nice and easy on the return. He checked the truck and took my munnie, No big deal.

George D. 
Rating:
1.0

I will never use uhaul again. Truck was not at place was told to pick up from and ha store call around. Place finally got from charges for gas when I filled it up

RAY M. 
Rating:
5.0

the van was very dusty and dirty and not up to Covid standards, it must have been sitting for some time as the dashboard and interior were very dusty and there was garbage left from a previous user. the location was very friendly and professional and we were very satisfied with our service. just the truck being so dirty was a disappointment.

Shawn B. 
Rating:
1.0

Chris was great.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

JACOB K. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

NICK R. 
Rating:
5.0

Larry's Towing Trenton Ontario, is the perfect uhaul experience, no bs, no fn around. Great team! No-one tells Larry how to do his job, BTW!

DON B. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Very quick confirmation and friendly service Will be back again for sure !

DUNCAN F. 
Rating:
4.0

what a useless survey....how about important questions...like how was the shitty reservation system...how was the incompetence of alternate return location...what a fucking useless survey

greg M. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

You're doing a great job now. In and out in 10 minutes upon arrival and the same on return. Will use this location again when I need to.

MIKE M. 
Rating:
5.0

The gentlemen that served me was very nice and pleasant to deal with :)

Connie T. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

When we went to pick up our rental truck its was snow covered from the evening before it was not cleared off and ready for us to drive away in. We had to use our own scraper to remove the snow and ice as one is not provided in the truck. Further more the trucks cargo door was frozen shut and it took us another 45mins to thaw it enough to get it opened putting our move further behind. Considering we have to drive an hour and a half after packing to reach our destination time couldn't be wasted, not impressed.

Jodi M. 
Rating:
5.0

Excellent customer service. Quick and easy rental.

William S. 
Rating:
5.0

Quick and easy

Peter R. 
Rating:
3.0

Truck smelled like smoke and there was garbage on it.

Krista R. 
Rating:
3.0

First of all your Site didn't work and it took well over an hour for the lady to get it done, despite having all this reserved by phone ahead of time. The 1-800 is Ohio and doesn't have a clue what TRenton Ontario is, where and if they even have trailers..so poor communication for sure. Upon return and pick up, trailers are not locked with padlock or otherwise so if someone wanted to scoop the trailer when you returned it the customer would be on the hook for this, having cameras on the building is not enough... So good equipment but very poor set-up on the site, leaving the local business in an uncomfortable spot. And a Canadian 1-800 or at least an informed 1-800 employee is definitely needed.

Christiane W. 
No reviews have been submitted for this location.

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