Customer Reviews for Action Towing
(U-Haul Neighborhood Dealer)

473 reviews

9 Douglas Rd   Trenton, ON K8V5R6
(First right heading South past Leon's on Glen Miller Rd)

(613) 392-5656

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed

Services at this Location:

Contact Us

(613) 392-5656

9 Douglas Rd
Trenton, ON K8V5R6
(First right heading South past Leon's on Glen Miller Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 11:30 am
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not able to adjust mirrors, I believe it needs something like an Allen key to make the adjustment. Extremely difficult to see any vehicles coming up on either side. It was fortunate I had a second person with me to check in order to change lanes.

Gloria J. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Cost was very high

Cheryl F. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
4.0

Good service already

Tony A. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

pay your franchises more money , its not just about your name, its about the location i went to , they go beyond the amount i would expect from a dealer. its just that uhaul does not . uhaul needs to wake up , or maybe its time for them to leave canada , greed does not befit you

bruce B. 
Rating:
5.0

Your web-site wouldn't accept my driver's license - - said it was invalid for Ontario - I had to change it to "Canada" for it to let me pass onto the next screen. This messed up the system when I went to pick up the truck . . Everything else was 100% - - nice to deal with you guys (it's been awhile . .) Tim

Tim O. 
Rating:
5.0

Customer did not leave a comment.

howard T. 
Rating:
5.0

Very happy with everything

Laurie P. 
Rating:
1.0

Since you can't even enter a customers email correctly, obviously you need to pay more attention to your work. THIS IS THE WRONG EMAIL ADDRESS !!! For the last time!!!!!

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Janet S. 
Rating:
4.0

Problem your website gave the dimensions of the cargo van which wpuld have allowed us to move the one item. It was too small, and I had to take it back and get the small cube van. So we paid $40 more than we had to.

James K. 
Rating:
5.0

My first experience renting a vehicle and was great! Thank you so much!

Laurie P. 
Rating:
5.0

I have used this location before. Always a great experience! Chris was very friendly and helpful! Cheers M

Kathy W. 
Rating:
4.0

Thanks to all for finding the product on short notice!

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Its a great place to rent. easy access to 401. friendly staff.

Dana T. 
Rating:
4.0

Customer did not leave a comment.

wade R. 
Rating:
5.0

Customer did not leave a comment.

BOB B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Evelyn W. 
Rating:
4.0

Customer did not leave a comment.

cynthia L. 
Rating:
5.0

None

yong kee K. 
Rating:
5.0

Customer did not leave a comment.

Bryanna S. 
Rating:
5.0

Customer did not leave a comment.

Carlos A H. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

Guard dog was going crazy and was jumping on the fence immediately adjacent to the key dropbox. Consider moving the dropbox to the other side of the door to the building.

RYAN L. 
Rating:
4.0

This was not the location that I made my reservation for ,I had reserved a truck from a Belleville location and on arrival was told that they did not have a vehicle for me, I did not receive any email or phone call of the change of location. I had to travel for 30 minutes to the the location to pick up the vehicle,This location was very helpful but they did not have any furniture pads so I had to travel back to Belleville to pickup furniture pads. All this travel lead to delays in my move. I booked on line and prepaid for this vehicle and also checked in prior to arrival. I expected everything to be in place for my rental.

Danny T. 
Rating:
5.0

Excellent

Brian A. 
Rating:
5.0

Customer did not leave a comment.

michael M. 
Rating:
4.0

Allow small trailers to go one way

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Tom O. 
Rating:
4.0

The truck performed great, but it was not cleaned prior to my rental. There was also a dent in the door that was not marked, however, the original sales rep noted it was there prior to my rental.

JOSHUA A. 
Rating:
5.0

Smooth and steady. Nothing slowed me down after I got the vehicle booked, the vehicle was reday and good to go. No issues with the staff, it was all set up and nice and easy on the return. He checked the truck and took my munnie, No big deal.

George D. 
Rating:
1.0

I will never use uhaul again. Truck was not at place was told to pick up from and ha store call around. Place finally got from charges for gas when I filled it up

RAY M. 
Rating:
5.0

the van was very dusty and dirty and not up to Covid standards, it must have been sitting for some time as the dashboard and interior were very dusty and there was garbage left from a previous user. the location was very friendly and professional and we were very satisfied with our service. just the truck being so dirty was a disappointment.

Shawn B. 
Rating:
1.0

Chris was great.

Teresa C. 
Rating:
5.0

Customer did not leave a comment.

JACOB K. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

NICK R. 
Rating:
5.0

Larry's Towing Trenton Ontario, is the perfect uhaul experience, no bs, no fn around. Great team! No-one tells Larry how to do his job, BTW!

DON B. 
Rating:
4.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Very quick confirmation and friendly service Will be back again for sure !

DUNCAN F. 
Rating:
4.0

what a useless survey....how about important questions...like how was the shitty reservation system...how was the incompetence of alternate return location...what a fucking useless survey

greg M. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

You're doing a great job now. In and out in 10 minutes upon arrival and the same on return. Will use this location again when I need to.

MIKE M. 
Rating:
5.0

The gentlemen that served me was very nice and pleasant to deal with :)

Connie T. 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

When we went to pick up our rental truck its was snow covered from the evening before it was not cleared off and ready for us to drive away in. We had to use our own scraper to remove the snow and ice as one is not provided in the truck. Further more the trucks cargo door was frozen shut and it took us another 45mins to thaw it enough to get it opened putting our move further behind. Considering we have to drive an hour and a half after packing to reach our destination time couldn't be wasted, not impressed.

Jodi M. 
Rating:
5.0

Excellent customer service. Quick and easy rental.

William S. 
Rating:
5.0

Quick and easy

Peter R. 
Rating:
3.0

Truck smelled like smoke and there was garbage on it.

Krista R. 
Rating:
3.0

First of all your Site didn't work and it took well over an hour for the lady to get it done, despite having all this reserved by phone ahead of time. The 1-800 is Ohio and doesn't have a clue what TRenton Ontario is, where and if they even have trailers..so poor communication for sure. Upon return and pick up, trailers are not locked with padlock or otherwise so if someone wanted to scoop the trailer when you returned it the customer would be on the hook for this, having cameras on the building is not enough... So good equipment but very poor set-up on the site, leaving the local business in an uncomfortable spot. And a Canadian 1-800 or at least an informed 1-800 employee is definitely needed.

Christiane W. 
Rating:
4.0

Customer did not leave a comment.

Laurie P. 
Rating:
3.0

Providing UHaul service is a side business for the garage. Perhaps extra staff ready to help at the service desk when backed up. I waited 15 minutes in line to return my vehicle. Perhaps an express or separate line for UHaul customers.

James P. 
Rating:
5.0

It would be nice to just rent a truck, use it, return it and not get all the hassles from UHAUL. I mean really 5 text messages numerous pictures. Just leave us park the truck when we are done and leave us alone.

Joseph C. 
Rating:
3.0

A tire blew a few Kms from the drop off. Had to get a buddy to bring a tire. Thought it was strange that there wasn't a spare located on the trailer.

Amy F. 
Rating:
5.0

I used a pick up truck for 4/5 hours and it cost me 150 basically! I will NEVER USE UHAUL AGAIN!!!!!!

CASSANDRA S. 
Rating:
5.0

Just keep up the good work, they were awesome

JAMES C. 
Rating:
4.0

The fellow at the desk didn't seem to be too computer literate, but it may have been the U-Haul system that was the problem. He kept talking about strange screens.

Charles H. 
Rating:
3.0

Customer did not leave a comment.

DEAN D. 
Rating:
5.0

Lynn, on reception, was courteous, helpful and friendly. I think it was Gordon that helped me hook up my rental and park it again when I brought it back. I would use this location again, for sure!

Heather W. 
Rating:
3.0

The representative was great. The proprietary U-Haul computer system link to the hand terminal was slow and eventually didn't work. He needed to manually Input my payment info. He did a great job to overcome the system troubles.

John O. 
Rating:
5.0

Customer did not leave a comment.

rick B. 
Rating:
5.0

This location went above and beyond after my original uhaul engine caught fire on the highway.

christian V. 
Rating:
4.0

your booking app is incomprehensible - Uhaul rents in countries other than the US remember! The trailer running lights did not work, I do not trust the rubber bands used to hold the safety chains in place

Alan G. 
Rating:
5.0

:)

Jason C. 
Rating:
5.0

The express checkin did not work. The owner/operator of this location happened to be present (before the actual opening time) and was able to get me going.

Richard L. 
Rating:
3.0

Customer did not leave a comment.

steven L. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

The gentleman who is employed at this location - his last name is Percivel or similar to this spelling was extremely helpful - courteous and made the rental experience easy and stress free

KATHRINE S. 
Rating:
4.0

Customer did not leave a comment.

steve J. 
Rating:
2.0

I was quoted a price of 166.00, ended up paying 245.00. Reserved the truck in the morning, picked it up at 1pm, returned it at 430pm same day. No one was there to check it out or back in. Feel I was overcharged because your representative went home sick, and the people at this location did not know what they were doing. Was quoted 15.00 for extra insurance, I was charged 30.00. The rental fee should have been 19.99, I was charged 39.00. I also put 30.00 in for gas. Not using this company again!!

Betty A. 
Rating:
5.0

All good.

Jacques R. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
4.0

Customer did not leave a comment.

Chris B. 
Rating:
4.0

Customer did not leave a comment.

Bruno L. 
Rating:
5.0

everything was taken care of very professionally and very friendly and polite,would recommend the staff at action towing to anyone

Jamie B. 
Rating:
5.0

Stability control service message and chime kept appearing on the dash, and the acceleration was fairly jerky.

Leslie S. 
Rating:
5.0

Staff was great!

Craig M. 
Rating:
5.0

GOOD SERVICE!

George M. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
3.0

I called the day before my scheduled pickup date to confirm the trailer I had reserved a week earlier was in order.The rental location had, at first, no record of my rental. I gave them a confirmation # and asked them to check things out and call back. An hour later they did call back and all was well. On the morning of my rental it took almost an hour to prepare my rental agreement. Perhaps the gentleman that helped me was new doing this but it was a lot longer than I had anticipated. The trailer was clean and all went well during my use of the trailer.

Glen M. 
Rating:
5.0

Been here a few times. Service is good. Location has many different supplies. Well done

John L. 
Rating:
5.0

Nothing

Liz D. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Eugene L. 
Rating:
5.0

It was as good as I expected. No changes needed.

Ray D. 
Rating:
5.0

Nice guy good service i rented 3 trailers so far and ive been very impressed with there service

DENIS B. 
Rating:
5.0

Good experience overall. When I asked him about the cost of the blankets and was there a note on file he said yes but I have still not received a refund d for the cost of the blankets.

Kyle S. 
Rating:
5.0

Booking was easy, everything went well. Van was in need of an oil change according to the message on the dash but other than that everything was A OK!! Thanks!!

Karen A. 
Rating:
2.0

Many issues with your company: 1) A lot of time at the location to pick the cargo van up (3pm). The reservation was completed via telephone to the head office, the guy at the location didn't know how to handle the system or they had problems with the computer. 2) I couldn't complete the check out online (same day around 6pm), the system was stuck, so next day I had to go to the rent location a third time to complete it. 3) Two days later I realized that the $100 deposit was not reimbursed, I called one more time to the location to claim my $100, they told me that I had to go there to reverse the transaction, so one more trip to the rent location for a total of 5 trips to rent a cargo van. Fortunately I live very close, but it was time and extra gas consumed. 4) And last but not the least, I put the van full of gas before returning it, 7 litters of gas and I drove just 10 kilometers, it look like I paid the gas that the previous renter didn't. So I will give you one more opportunity because the guy at this location was new and/or had problems with the computer, but bad start guys.

jorge P. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
4.0

Faster computer programs would be more efficient!

NEIL W. 
Rating:
2.0

frendler and make sure the light work

ALLAN R. 
Rating:
4.0

2nd time rental. Same great service.

jim H. 
Rating:
5.0

Customer did not leave a comment.

Bill W. 
No reviews have been submitted for this location.

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