Customer Reviews for Adams North American Repairs LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Why in the world was the truck only filled to a quarter tank? Did they expect me to create a formula to calculate expected mileage vs. national gas rates and see how much gas to pump? Absolutely stupid.

Rating:

5.0

Make sure this location is showing on Uhaul website, also the customer credit card terminal was out of order, so it needs new one for the ease and safety of customers credit card information

Rating:

5.0

Nothing, it was a quick sign off, easy to get the truck on the road and back. Thank you

Rating:

5.0

Very nice staff here

Rating:

4.0

Mostly easy in and out lot. Liked how trucks were parked facing street to leave.

Rating:

5.0

I was treated excellent

Rating:

5.0

Great experience!!!

Rating:

5.0

Friendly, knowledgable staff was very helpful.

Rating:

5.0

Very helpful and accommodating. Had great selection of equipment

Rating:

5.0

Current system is fantastic

Rating:

5.0

Great experience. Will go back if I need it again.

Rating:

5.0

Great family business. Support them and rent here

Rating:

5.0

Very easy and nice to deal with

Rating:

5.0

Great experience both times, helpful and friendly staff and vehicles are clean and well-maintained! Would definitely recommend this location!

Rating:

5.0

The truck breaks are not really good and the rear door it was a pain to close.

Rating:

5.0

I have no suggestions for improvement. Reservations were as easy as a phone call and picking up the truck was as simple.

Rating:

2.0

I was told to use the app for pick up and drop off. My 2 boys, ages 12 and 13, and I parked at location just after 6pm. This location was closed. It was dark and secluded. While I was working through the pick-up instructions in the app, I saw headlights pull up behind me. I became suspicious and somewhat fearful for my kids and I. After a few minutes, a man exited the vehicle and approached my drivers side window. My kids and I were afraid, as this location was suppose to be closed. I rolled my window down slightly, and expressed my fear. He told me he owned the location and to “bring it down a notch.” I told him I didn’t appreciate him approaching my vehicle after exiting his own in the dark in this secluded location after hours. He became irritable and mocking towards me for verbalizing our concerns. I told him I’d finish up in the app, and rolled my window back up hoping he would drive off, but he didn’t, which only increased our fears. With some reluctance, hoping he was telling the truth, I proceeded to finish the information. Just before I finished, he approached my car again! He was still persistent and insistent he help me, dismissing our fears and continuing to mock and ridicule me. Finally, he pulled out keys, unlocked the door, and insisted I come in to finish the pick up. The keys gave me slight, but not complete assurance. I needed the truck, so I reluctantly entered the building and finished pick up, all the while him irritable with me, even stating he doesn’t care because he only makes $3 a rental! He gave me a much larger truck than I originally ordered or felt comfortable driving, claiming he was “helping” us because it had a third seat. He then attempted a guilt trip, saying that he’s just watching out for us, because his son was recently in an accident. He was clearly irritable with me this entire interaction for daring to express fear at his insistent approach towards us. I returned the truck a few hours later that night. I called my son, who was now at home doing homework, so that someone could call the police if the call was dropped. That is how frightened this interaction was to me. Owner or no owner, you never approach a woman’s car with her two kids in it after pulling up behind her in a dark secluded location that is supposed to to be closed like that! And then having the audacity to show irritation with them for being afraid?! The only reason I have 2 stars is because the truck was usable. The service was worst possible experience. I wanted to rent a truck, not act in a horror film! Never again

Rating:

3.0

The trucks passenger door was severely bent where the door was not latching correctly . Leading to loud wind sounds when driving. It was clean.

Rating:

4.0

Location closed so doesn’t apply

Rating:

5.0

Fantastic experience

Rating:

5.0

Thank you for all the help

Rating:

1.0

They lied and over charged me

Rating:

5.0

Customer service was excellent, good people running that place.

Rating:

5.0

They were very nice and corgell. I would recommend all of my friends to mound rd @ Utica.

Rating:

5.0

They went above and beyond to help me.

Rating:

5.0

There was a gentleman and a lady working. And I need a truck.and when I arrive they were friendly. Everything went very well. Very nice nice and welcoming. The following day I was running a little behind. And when I called to let them know my situation. Very professional. Then left phone. I don’t know if he like ringtone. JK. Very good people.

Rating:

5.0

The online app is difficult to use and we had adjusted the reservation, but the reservation did not update.

Rating:

5.0

Very friendly and helpful

Rating:

3.0

Maybe make the spot to park the trucks slightly bigger, other than that excellent service

Rating:

1.0

never again at this location

Rating:

3.0

I didn't interact with anyone, just dropped the truck and the key in the drop off box. Also, there was not a specific place for the trucks, they were all around. COnvenient location, though.

Rating:

5.0

Overall great place to rent U-Haul!!

Rating:

5.0

Everything was perfect Courteous service / Truck was in good shape / Price was close to original estimate Will rent from U Haul again / Thank You

Rating:

5.0

Good customer service

Rating:

5.0

Free or nominal charge GPS. We are a hands free by law state.

Rating:

2.0

The guy was not really nice to me or my husband seems a bit racist as if he had a attitude , and they way he overall cared his self , the truck we had was little bit damaged, Small place cause they fix on cars and sell U-Hauls , would I ever come back to this location or recommend to anyone No

Rating:

5.0

N/A

Rating:

5.0

Perfect experience.

Rating:

3.0

I wasn’t able to check out the vehicle at my reserved time because the building didn’t open for another hour. Customer service found my an available vehicle but it added 15 miles to my overall journey

Rating:

5.0

After renting from several locations - Adam and Jessica are absolutely our preferred dealer. They make the process easy.

Rating:

5.0

Nothing everything you did was great and I appreciate the way things were handled thank you very much 😊

Rating:

5.0

great operator

Rating:

5.0

Excellent service

Rating:

2.0

Truck smelled like an ashtray, muddy cab floor and I also never got my receipt. Without the receipt I can’t get reimbursement

Rating:

3.0

Charges were higher in the end. There were 3 totals all were different. Gas cap was an issue

Rating:

5.0

As always - TOP NOTCH customer service!!! After a exceptionally poor experience with another local company, we were happy to be back with Adam and Jess, making everything smooth and simple.

Rating:

3.0

The truck had steering issues and had about 3 inches of play. I called U-Haul and they said I would have to call roadside. I was a ways away from where I pick the vehicle up so I call roadside and they said they would have to send someone out to try and fix it. I said I don’t have time and asked them to find me another truck around where I was and they refused and said if I turn the truck in somewhere else I would have additional charges. I said forget it and I’ll just drive the truck! Finding me another truck I’m sure would have saved your company money rather than having to send roadside! I just could not believe the lack of customer service. I expected to rent a reliable vehicle and I didn’t have time to wait around for roadside! Very poor way to deal with a situation like this!

Rating:

4.0

The truck was clean but not in good running condition. The truck didn’t get into drive or reverse easily. The passenger side mirror wasn’t able to adjust. I don’t think the gas gauge was working either. During the entire time I had the truck it didn’t move not while driving or when I put gas in it

Rating:

5.0

Very good people very good place and good customer service

Rating:

3.0

I met none of the staff, as we parked the truck after hours.