Customer Reviews for Adams North American Repairs LLC
(U-Haul Neighborhood Dealer)

263 reviews

5920 Auburn Rd   Shelby Township, MI 48317

(586) 254-1980

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed

Services at this Location:

Contact Us

(586) 254-1980

5920 Auburn Rd
Shelby Township, MI 48317

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 12/24/2022 - 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I rented the 20' truck and it was in excellent condition.

Mary V. 
Rating:
5.0

Customer did not leave a comment.

MARY V. 
Rating:
4.0

The U-Haul app is buggy

Michael B. 
Rating:
4.0

Overall a great experience in every way. Quick, no waiting and very understanding!

Larry A. 
Rating:
5.0

It would be nice if the interior of the vehicle and the interior windows and exterior mirrors were CLEANED.

TIM C. 
Rating:
5.0

The staff is always attentive and makes me feel welcome and appreciated!

Danielle E. 
Rating:
5.0

Employee was very polite and helpful. Good experience

James S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

Customer did not leave a comment.

Kimbery R. 
Rating:
3.0

Windshield dirty, cab had multiple left over containers

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

leroy C. 
Rating:
5.0

Customer did not leave a comment.

Betty W. 
Rating:
5.0

Awesome, thank you?

Maksym M. 
Rating:
3.0

Customer did not leave a comment.

Derek M. 
Rating:
5.0

Perfect and easy pick up and drop off. Clear instructions and friendly staff.

Albi J. 
Rating:
4.0

There isn't much room to pull your truck in. They were very quick and friendly.

Cassie G. 
Rating:
5.0

Really nice people

TIM R. 
Rating:
5.0

Customer did not leave a comment.

Micaela R. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
5.0

Customer did not leave a comment.

Bailey R. 
Rating:
3.0

Equipment was old but did the job.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
4.0

Thank you!

Cristian M. 
Rating:
3.0

Customer did not leave a comment.

Amir M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY S. 
Rating:
4.0

Because it handles U-haul

robert G. 
Rating:
5.0

Customer did not leave a comment.

Sumit D. 
Rating:
5.0

Customer did not leave a comment.

Travis K. 
Rating:
5.0

The owner seemed like a cool dude

Alexander D. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Smooth rental experience.

Micheal K. 
Rating:
5.0

Customer did not leave a comment.

bruce B. 
Rating:
5.0

Customer did not leave a comment.

jason D. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

STEVE O. 
Rating:
3.0

Dirty, cracked window, on empty. Poor customer service.

Debra L. 
Rating:
2.0

Customer did not leave a comment.

Jim F. 
Rating:
5.0

Customer did not leave a comment.

asya G. 
Rating:
5.0

Car smelled like weed

CONNER K. 
Rating:
5.0

I would not recommend u haul to anyone. Uhaul changed my.location pick up twice and I had to pay mileage from where the changed it to. Also I had movers ready to go and had to cancel them. Uhaul is Unfair to customer with no considerations for inconvenience. Adams north American was great! Unlike uhaul

Anna E. 
Rating:
5.0

Customer did not leave a comment.

ron P. 
Rating:
4.0

Customer did not leave a comment.

JAMES JOSEPH O. 
Rating:
5.0

Customer did not leave a comment.

Mae W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

Customer did not leave a comment.

Lary S. 
Rating:
5.0

Everything went great!!

Michael R. 
Rating:
5.0

Very fast & easy. Nice folks in office. I'll use them again. I only wish they had Van's and boxes.

Patricia C. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
5.0

Nothing :) We enjoyed using Adams North American. We try and use local businesses as they take pride in their business, and community.

Matthew D. 
Rating:
5.0

None Went well. It took only minutes to Drop off. Adam was extremely helpful 😊

Greg A. 
Rating:
5.0

Customer did not leave a comment.

Staiver J. 
Rating:
5.0

Very accommodating- we appreciate the staff and ease of rental.

Danielle E. 
Rating:
2.0

Don't charge additional fees days later. Clean the truck.

Regina G. 
Rating:
5.0

This location has a Great team that makes you feel welcome the moment you walk through the door. At a time when it seems like even "Good" Customer Service is non-existent, the Adam's Auto Repair location not only provides professional and courteous service for your rental needs, their experienced team can accommodate your auto service/repair needs as well. TYVM!

Mae W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

EVERYTHING WAS OK

Ronald V. 
Rating:
5.0

Customer did not leave a comment.

Cory H. 
Rating:
5.0

Customer did not leave a comment.

NATHIR ISSA D. 
Rating:
3.0

Customer did not leave a comment.

Lindsay P. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

The service was very good, they were professional and easy to work with.

SANDRA LYNN J. 
Rating:
5.0

Customer did not leave a comment.

LEWIS M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CHRISTOP G. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

When we first walked in we Said we wanted the 10 foot U-Haul. I was taken aback in the beginning because the gay was actually pretty rude and said “no you're not.” Asked if we had a reservation we said no we're just walking in to check availability. We ended up getting the 15 foot bed Which is fine it worked out well but I didn't appreciate the way he approached us in the beginning. There are ways to communicate with people a nice way if we didn't have a reservation and asking for a specific model.

JASON H. 
Rating:
5.0

Adam was spot on in his service. the location was close to my home, he was there ahead of the 8 am start, had everyhing ready. i was in and out on the pick up and return.

DAVID JOHN G. 
Rating:
5.0

Very professional

SHARONDA SYMONE M. 
Rating:
5.0

Staff was so nice !!!

SHELLY M. 
Rating:
3.0

Customer did not leave a comment.

Chris O. 
Rating:
5.0

Great experience !

Mylissa M. 
Rating:
5.0

Customer did not leave a comment.

DAVID BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Marcello M. 
Rating:
5.0

Customer did not leave a comment.

Tallin Z. 
Rating:
5.0

Customer did not leave a comment.

JANUSZ W. 
Rating:
3.0

N/A

GREGORY JAMES H. 
Rating:
5.0

Adam's North American Repairs, LLC was fast, efficient and customer oriented. They were open and ready before the stated opening time at 9 am. I was on the road at 9. Amazing! Great job! Thank you.

STEVEN MITCHELL R. 
Rating:
5.0

Nothing that I know of - I ordered a truck, changed sizes without a problem and was informed ahead of time the different charges for rental, mileage and insurance for each truck. Very smooth transaction.

MICHAEL ELI K. 
Rating:
5.0

Young man who checked me and was very nice helped me immensely.

BARBARA ANN W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JAMES M. 
Rating:
3.0

My original truck was unavailable, I was upgraded with no additional charge which was OK but it was a bigger truck.

Brande M. 
Rating:
5.0

It was great. I was happy to be done driving across country. Very helpful!

Daniel L. 
Rating:
5.0

They were helpful changing my drop off location when I learned they were only 1 mile from my move location. Saved me 20 minute drive each direction.

MICHAEL PHILLIP R. 
Rating:
5.0

Customer did not leave a comment.

KEITH ALLEN A. 
Rating:
4.0

Customer did not leave a comment.

Kimberley R. 
Rating:
4.0

Customer did not leave a comment.

ROBERT THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WILLIAM M. 
Rating:
5.0

The uhaul truck smelled like excrement in the back. It made me gag every time I stepped into it. It looked clean but it smelled horrid.

DANNY PRESTON D. 
Rating:
4.0

Customer did not leave a comment.

JUAN FRANCISCO R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Nothing the staff was excellent . Thank You 😎🙏🇮🇹☀️

JACOB MATTHEW F. 
Rating:
4.0

I have used this location many times

JAMES JOSEPH O. 
Rating:
5.0

Inside of truck cargo area was wet.

JODY MICHAEL M. 
Rating:
5.0

The customer service rep was an extremely helpful and honest man. He was personable and make me feel comfortable about renting and driving and returning the U-Haul. He gave great suggestions. I loved his little Yoda dressed in Halloween gear. Added flair to the office. The mechanic ? from the garage immediately came out and pleasantly greeted my mom and me. I am happy to know your location does car repairs. Very honest and reliable business. Top notch experience! Will recommend this business to all of my friends and family. The U-Haul was surprisingly very easy to drive and I felt very comfortable with its functions.

MARY E B. 
Rating:
3.0

Gas was only quarter tank (not enough) when you're paying per mile then expected to put more gas in upon drop-off. Service man very rude. Would not recommend

AMY LEE M. 
Rating:
5.0

The girl at the desk was so very helpful and went out of her way to make sure I had everything I needed

LAURA MARIE G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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