Customer Reviews for Adams North American Repairs LLC
(U-Haul Neighborhood Dealer)

94 reviews

5920 Auburn Rd   Shelby Township, MI 48317

(586) 254-1980

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Special Operating Hours

  • 4/10/2021: Closed

Services at this Location:

Contact Us

(586) 254-1980

5920 Auburn Rd
Shelby Township, MI 48317

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Special Operating Hours

  • 4/10/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

DAVID ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

BETH ANN J. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Nothing to improve on. Fast and easy transaction! Thank you!

BETH ANN C. 
Rating:
4.0

Customer did not leave a comment.

PANKAJ RAMESH S. 
Rating:
5.0

Customer did not leave a comment.

GIRARD CHARLES M. 
Rating:
5.0

Great in-person customer service at both ends.

DAVID RAYMOND M. 
Rating:
5.0

Customer service from pick up to drop off was great. Mackenzie serviced us very well and would recommend to friends and family. Thank you Jan and Angela

JANICE K. 
Rating:
5.0

Very good always

PRELJA I. 
Rating:
5.0

I'm sorry I can't remember the gentleman name at the desk. He was extremely nice and very professional. I wasn't sure what time I was going to make it to pick up truck and he was willing to stay after work to wait for me. I really appreciate him willing to go over and beyond

TIEA MOHADA Y. 
Rating:
5.0

Customer did not leave a comment.

JAMES JOSEPH W. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR JAMES A. 
Rating:
5.0

Customer did not leave a comment.

DAVID KERRY S. 
Rating:
5.0

Great service. Adam was very helpful.

JAMES NASH C. 
Rating:
5.0

Customer did not leave a comment.

PRELJA I. 
Rating:
5.0

Great service

JOSEPH ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

METHAK E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT ALAN W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Alexander C. 
Rating:
5.0

Very good very helpful

AHMED S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN LYNNE C. 
Rating:
4.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL EUGENE H. 
Rating:
5.0

Very good experience

DENNIS SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

ADAM LEE B. 
Rating:
5.0

Customer did not leave a comment.

MARIUCA CODIAZA R. 
Rating:
5.0

Everything was fine

CURTIS ALAN J. 
Rating:
5.0

Excellent service.

Andrea M. 
Rating:
5.0

Nothing.

RONALD K. 
Rating:
4.0

Customer did not leave a comment.

JOHN LESLIE A. 
Rating:
5.0

the price on your website changed a lot based on where i was dropping it off. I thought i could drop it off at any location and pay the same price. Also, the website said that all rentals of trailers was for 2 days but when i showed up to get it i was told it was only for 24 hours so i was charged more. Not real happy about that. Your website needs some work. Your locations and staff are very good.

ANTHONY GLENN B. 
Rating:
5.0

Great every time.

PRELJA I. 
Rating:
5.0

Customer did not leave a comment.

ANDREW PAUL K. 
Rating:
5.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Great service.

MARVAN TALAL-RAZ B. 
Rating:
5.0

Customer did not leave a comment.

JAMES FARREL A. 
Rating:
5.0

Customer did not leave a comment.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

AARON MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

STEVENJOHN W. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
4.0

Customer did not leave a comment.

CORDERO THOAMS S. 
Rating:
5.0

Nothing

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

KEITH GENE K. 
Rating:
5.0

Customer did not leave a comment.

GORDON EDWARD P. 
Rating:
4.0

Customer did not leave a comment.

Araceli P. 
Rating:
5.0

We had a great experience in renting, picking up and dropping off the rental trailer. The staff was very helpful with the pick up of the trailer, getting it hooked up to the truck. This is the second time we rented from this location.

TIMOTHY JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

EDWARD JAMES O. 
Rating:
4.0

Explain to customers that a late Friday rental for 24 hours means nobody will be there Saturday when you return it 24 hours later.

Dominick C. 
Rating:
5.0

The owner went above and beyond.

Tiffany Q. 
Rating:
5.0

Customer did not leave a comment.

CARYNLEIGH S. 
Rating:
5.0

Adam was very nice and informative. I like his no nonsense approach.

ROBERTDAVID K. 
Rating:
4.0

Front cabin was dirty and truck gave me transmission problems as I was shifting which sucked.

Sahijnoor M. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM FOLEY J. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL EDWARD L. 
Rating:
5.0

Equipment was old

Imran A. 
Rating:
1.0

Customer did not leave a comment.

DEBBIE LYNN P. 
Rating:
4.0

Customer did not leave a comment.

JOHN STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Allison G. 
Rating:
3.0

Customer did not leave a comment.

Ernest H. 
Rating:
5.0

Great service very nice people thanks so much.

EBDULL SATAR-MAH C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD DAVE A. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Prompt service, in and out, no fuss

MARINA L. 
Rating:
5.0

Customer did not leave a comment.

WAYNE C. 
Rating:
5.0

Customer did not leave a comment.

HANNAH MICHELLE S. 
Rating:
5.0

Adam did a great job fast and easy rental.

JOSEPH ALEXANDER M. 
Rating:
5.0

Adam was very helpful

Peter T. 
Rating:
5.0

The office was very professional and had great customer service. Renting was quick and easy. The truck rented was extremely clean as well. Will be a returning customer and recommend to others.

JUSTIN MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Thanks for accommodating me last minute

MARK BOTRIS A. 
Rating:
5.0

Customer did not leave a comment.

Lance D. 
Rating:
2.0

The owner is rude. May be he was having a bad morning since his computer server is not working but still he is rude. I read some similar reviews online too. He claimed that the hitch was installed low and I have to go back to the U-haul Center to check it out. He also asked if I am moving something heavy because this won't hold and if I faced any problems, I have to go check with a U-haul Center on my way. Then I asked him a question and he said it in a very rude way that I don't understand anything and he was talking to himself all this time. I went to the U-Haul center where I installed the Hitch and they said there was nothing wrong with it. They just fixed the chain because it was too low and touching the road. If I was not in need for the trailer that day, I would have left for another uhaul.

KHALIL E. 
Rating:
5.0

My problem was with internet to get the key out of the lock box

laurence P. 
Rating:
5.0

Pxomity to our place is amazing.

ARIEL MOLLEDA S. 
Rating:
5.0

Customer did not leave a comment.

Savannah I. 
Rating:
5.0

I had a rep at the location Adam. He was polite and made my experience a very pleasurable one. I will be a return customer. Thank you Charles Thompson

CHARLES WILLIAM T. 
Rating:
2.0

The man was very dry

RAVEN NICOLE F. 
Rating:
3.0

When a price is quoted for a one way U-Haul, it should be honored, I was quoted $266.00 from Cuzens car wash for a 15' truck and guaranteed a 15' truck, I was told by Patrick from Cuzins car wash there would be no problems, and Boom, the price was increased to $325.00, and Patrick said he doesn't set the prices of the trucks, and then he promised me to get that 15' truck at his pick up location in Clinton Twp. well I think that's Bs, when your quoted a price you should get the price that was quoted and he told me he would call me the day before that I was to pick up the truck at his location on Cass/Harper which was approximately 1/2 mile from where I live. I got a call from U-Haul The day before and not from Patrick but a woman stating that I have to pick up the truck in Shelby Twp, that was a 30mile difference and she stated cuzins car wash trucks were only for local travelers, needless to say I was pissed off but did not have a choice here. I already paid for 15'truck in full. So I had to pick up in Shelby Twp and the woman gave me 30 miles extra, I thought that's highway robbery no money taken off the price since they inconvenienced my time frame, Does U-Haul charge for mileage? Mileage for what? I already prepaid! She did not say that I was getting some sort of reimbursement or refund for not having the truck at Cass/Harper U-Haul pickup! I'm not sure why Patrick could not have sent one of his employees to pick up the truck so he could have the truck at his location for me to pickup. When we called Cuzins Carwash and finally spoke to Patrick after the fifth time calling, and he finally answered the phone, damn he sure was a Moron to me and my boyfriend on the phone. He chuckled that we had to pickup in Shelby Twp. because he already knew he didn't have a one way truck for us. Patrick showed disrespect for his customer and U-Haul company. And the place where we picked the truck up in Shelby Twp, the guy told me and my boyfriend that the truck was just dropped off that morning before we picked up the truck that he didn't have time to check out the truck but it has a full tank. Luckily we didn't have any problems with the truck. But while driving we noticed the right rear tire on the inside was almost flat and the right rear well of outside tire was greasy black and it was reported to the Houghton Lake drop off U-Haul center!

Barbara S. 
Rating:
4.0

Staff was very friendly

ANTOINETTEMARIE K. 
Rating:
5.0

Everything worked out well. The U-Haul was ready when I got there, the service was great, and I'm happy with the experience.

RICHARD JOSEPH-J J. 
Rating:
5.0

The tall fat bald guy was great to deal with. The loud Samoan fellow was funny and very helpful hooking up the trailer. Great place!

ADAM B. 
Rating:
5.0

Is there a way to give 10 stars? Jes was extremely helpful and polite. A true angel!

ADAM B. 
Rating:
5.0

Great service!

ADAM B. 
Rating:
2.0

Customer did not leave a comment.

KIRAN-KUMAR S. 
Rating:
4.0

Customer did not leave a comment.

ANNA MARIE G. 
Rating:
3.0

Trailer was still dirty with excess tree parts, dirt, and bird waste.

WILLIAM T. 
Rating:
5.0

Very polite very helpful. I will recommend this location for sure.

SHARON KAY M. 
Rating:
5.0

Customer did not leave a comment.

REBECCAANN H. 
Rating:
5.0

Customer did not leave a comment.

EDDIE DUWARD J. 
Rating:
5.0

Nothing

MITCHELL D. 
Rating:
5.0

Great customer service, and nice place.

Nicole R. 
No reviews have been submitted for this location.

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