The truck had steering issues and had about 3 inches of play. I called U-Haul and they said I would have to call roadside. I was a ways away from where I pick the vehicle up so I call roadside and they said they would have to send someone out to try and fix it. I said I don't have time and asked them to find me another truck around where I was and they refused and said if I turn the truck in somewhere else I would have additional charges. I said forget it and I'll just drive the truck! Finding me another truck I'm sure would have saved your company money rather than having to send roadside! I just could not believe the lack of customer service. I expected to rent a reliable vehicle and I didn't have time to wait around for roadside! Very poor way to deal with a situation like this!
Benjamin L.
Adams North American Repairs LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shelby Township, MI 48317
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The truck was clean but not in good running condition. The truck didn't get into drive or reverse easily. The passenger side mirror wasn't able to adjust. I don't think the gas gauge was working either. During the entire time I had the truck it didn't move not while driving or when I put gas in it
Brandon B.Very good people very good place and good customer service
RONY B.I met none of the staff, as we parked the truck after hours.
Richard R.No camera on the back.
Raymond S.