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Travis M.
Customer Reviews for Adams Smoke Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was friendly, helpful, and straight forward. I have used this location twice in one week. I will use it again the next time the need arises.
Shane W.Easy pickup/drop off
Oso I.They charged me saying I didn't put gas in even though I did.
Joseph P.No improvements, perfectly fine
Aydan H.Make sure the gas is filled to required minimum. When I started the uhaul there was zero gas.
Xyla M.Always very helpful
MICHELLE B.Great fast service and answered all my question i would do business here again.
Alberto M.GREAT CUSTOMER SERVICE AND EXPERIENCE..
Hector N.When I got in the truck the gas was below empty so before I even used it I had to put in 30 dollars which didn't even put it to the first line with how expensive gas is right now. I only drove it 7 miles total but still has to put more gas in it than I even used which was unfair.
MICHAELYN H.This is the second time I have used a vehicle from this location. The first time the truck I was given had a dead battery. This most recent rental had a bad tire that blew out on the way home from picking up the rental. As well as No gas in the tank.
Albert S.I rented a uhaul today and brought it back a little over 1/4 a tank and I was charged an extra $88. I have included pictures of the gas and the tank when I returned it. Please adjust the price charged to my card as soon as possible. I have included the gas picture from today that I put in only 9 miles from your location to ensure the gas was more than enough.
Thelma T.I ordered an appliance Dolly and didn't realize until i got to the location that it wasn't in the truck. Then i called and they didn't have any, so i had to use all of my miles to go out of the way to get one. Uhaul then made me pay again. The lady who gave me my keys when picking up had no idea what she was doing. Overall, i will only use the actual uhaul places
Danielle S.Nothing, great customer service. Will be back for next move.
karissa J.Drop off was quick and easy
J RICARDO C.After renting the 10ft truck for a day from this location, and attempting to re-fuel at the end of the day, we saw that the fuel we were pumping into the truck was leaking out at the bottom of the truck, at the same rate. It was scary and super dangerous. A little spark could have made a HUGE problem. When we returned it, they didn't charge us for the re-fueling, but it was obvious they were already aware of the issue, and still let us rent it out, actively endangering myself, my spouse and our kids!!
joanna K.Maintain it clean.
Brenda S.Great customer service. Easy in and out.
Janice F.Fast and easy
JOSE B.Excellent service. Easiest u-haul rental ever!
Alejandro C.Dakota was very helpful!
Megan D.Keep it up
Aung C.It was fine.
Doris A.Was told this morning that the U-Haul system was down, but the team at the Indiana Ave., Riverside, CA rose to the occasion, and Manager/Owner Tariq and crew over-rode the tech. and we able to get me my resume on-time and in excellent condition. Tariq, Dakota, Cheyenne, and the young blonde woman all exceeded my customer service expectations and, literally, ''SAVED THE DAY''.
TIMOTHY M.Very friendly excellent service
alan L.Customer service was great! Very personable and kind. The parking lot is a little tight but they do the best with what they got. My experience was a positive one! Will definitely use them again!
Clinton W.Friendly and helpful staff. Things were fast. I was on the Road with the uhaul in no time. Thanks
Gerardo P.I was impressed by how easy the process went. Initially I was very cautious because I have had bad experiences in the past. However, this experience was good. Keep up the good work. Thanks
MICHAEL M.Quick, painless, and super friendly service. Happy to do business here
Hector D.Dakota at Adams Smoke Shop was very professional. Was able to work a deal for me when I just showed up and had no reservation. You need to look at expanding this location. Home Depot/Penske (right down the street) does truck rentals too, but their customer service stinks. No one answers the phone, can't make a reservation, too busy for good customer service. You can make a mint competing with these folks. Thank you!
KENNETH W.Adams Smoke Shop is very conveniently located, the employee I worked with was friendly/helpful and the check-in process was super quick and easy.
JENNIFER S.Excellent customer service, not enough stars in this rating.
JONATHAN G.Awesome customer service!! Will rent from here again =)
Jacquelyn M.Great customer service!
LAURA S.Super easy and great
Antoinette F.Muffler was so loud. It was not easy to use. I was not happy at all.
darniece H.Excellent customer service
alan G.Everything was smooth. Dakota helped us and was very professional which made the whole process cool 😎
FREDERICK S.Fast and convenient! Trucks are well maintained.
Douglas E.I love the customer service Jon was very nice
MANUEL M.Guy didn't ask for ID Just handed keys when said we were there to pick up a 26' truck. Gave keys and then went on to open up smoke shop. Could have been anyone taking the truck.
Keoni S.Amazing customer service I will definitely be coming back
Jovanie M.Excellent service.. Completely Satisfied.
Hany W.The sale rep was patient with us and gave us services with a smile
KYLE D.Very friendly people
Tariq R.Quick, easy, frendly!
ROBERT C.Great service!!
Melita L.Great experience, this was second time going to this location.
Taylor S.Thank you!
georgios G.Amazing customer service by both gentlemen today. Definitely going to recommend everyone in the area to rent their uhauls from this place. Extremely professional and fast.
Eric Z.