No one appeared to be working during drop off. Location appeared closed. By the time I realized now one was around I was late checking in the vehicle. I'm not satisfied with how this played out.Rachel S.
Customer Reviews for Adams Tire & Alignment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAEL J.
Customer did not leave a comment.Barbara O.
Customer did not leave a comment.Andre Q.
Customer did not leave a comment.William M.
Customer did not leave a comment.Bruce R.
The location did not have the dollies or furniture pads I had reserved. It also took 30 mins to get the reservation corrected & on our way. They do not move with a sense of urgency to get you in and out.Kristen J.
Location was closed on my pick up day (mobile pick up). call the day before to confirm that they would leave the dolly and blankets I ordered in the truck. They did not. I had to drive 45 minutes out of my way to pick these items up at a different location.Zachary B.
Customer did not leave a comment.Samuel C.
Very fast, efficient, and friendly. Very far distance to get there.Eric B.
Customer did not leave a comment.Tanya B.
Adams Tire and alignment went above and beyond to make sure I was able to pick up my truck. The owner, Scott, came after hours, 9:00 pm on a Friday to assist me and put through my paperwork!!! Amazing customer service!!!Casmyn B.
Inventory of equipment was fast and efficient. Professional and courteous in every aspect of this transaction. Would not hesitate to recommend them to others.Leslie P.
Although this pick up location offered superior service, uhaul as a corporation let me down. Although you claimed to have emailed me, I did not find out until the day of my move you changed my pick up location AND it was an hour away!!!!! Customer service offers ZERO assistance in compensating me for my time by way of some discount. I am still so enraged I will definitely seek alternative transport needs for my next move. Additionally I will make sure to share my unpleasant experience with others in my circle. I STRESS THIS WAS NOT A FUNCTION OF THE QUALITY OF THIS DEALER AS THIS SPOT WAS EXCELLENT it's just that Ottawa's waaaaaaaaaay to far an inconvenient for meLouis M.
The gentleman who attended us entered the wrong drop off location for the car hauler i rented.Melinda A.
Customer did not leave a comment.michael S.
Customer did not leave a comment.Aaron C.
Adams tire place was great and very politeMelissa V.
Customer did not leave a comment.mercer J.
Customer did not leave a comment.Kyle G.
Customer did not leave a comment.JOE H.
Scott at Adam's Tire & Alignment excellent. Truck was clean, ran wonderful and he made process smooth for an easy move to Tennessee. Would always recommend for all your moving needs! A pleasure to deal with.Bradford D.
The truck ran very well, was easy to add an extra day!! But was not cleaned outCynthia M.
Fast friendly service. Truck was ready, clean and full of gas. Scotty (manager) was very friendly and ready for me to pick up and drop off.Scott S.
Customer did not leave a comment.John H.
Customer did not leave a comment.angela F.
Customer did not leave a comment.tenisha P.
Customer did not leave a comment.Matthew G.
Customer did not leave a comment.Anthony C.
This is a run down car repair garage. Very messy and disorganized inside. Outside looked fine. They did process my vehicle return promptly and were very courteous.Michael U.
Customer did not leave a comment.tony E.
Wonderful experience at Adams Tire &Alignment. Owner Scott has everything ready when I went to pickup truck. Will use this location/business again due to customer service as well as convenient location.Bradford D.
The staff was awesome and friendly. I would definitely rent from this location again!!Daryl D.
Customer did not leave a comment.Francis R.
Customer did not leave a comment.Lorraine S.
Customer did not leave a comment.geoffrey H.
Customer did not leave a comment.Kevin S.
Scott was very helpful and kind, i would recommend this facility to anyone looking to rent a truck, you wont be disappointed!Amber A.
Customer did not leave a comment.Dustin S.
Customer did not leave a comment.Claude L.
Customer did not leave a comment.Seth D.
Awesome people!Jim P.
Owner was very helpful and the process was a breeze with no hangups despite only booking my 10ft van a few hours before picking it up. Reading other reviews when picking my place I read about a few 'horror' stories with changed pickup locations, not fulfilled reservations, etc. This was not one of those places. I booked the van, showed up, checked it out, and was on my wayNicholas M.
Nothing..The gentlemen that took care of me was outstanding...A real people person. Hard to find sometimes.Jeff G.
Customer did not leave a comment.Andrea L.
Customer did not leave a comment.Thomas W.
Customer did not leave a comment.LAURIE C.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Susan S.
They were very friendly and helpful. That's all that was needed!Jennifer H.
Customer did not leave a comment.CHRISTINA R.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.Joseph A.
Customer did not leave a comment.Marisa B.
Customer did not leave a comment.Kathleen O.
Scott went above and beyond to make sure I had the truck I wanted when I wanted it.John A.
Customer did not leave a comment.Guerin F.
Excellent experience. The U-Haul representative was extremely helpful and accommodating.geoff M.
Scott Adams is the best! He made sure I got the truck I reserved when I was informed the day before that it wasn't going to be available, sorry. I made my reservation weeks in advance of my moving date and was upset to say the least. Scott had my truck at his facility that was returned early, he made sure the truck was mine, we did the paperwork and he gave me the key. Truck was perfect size, everything fit, no worries. He is a great guy and business man. Cannot praise him enough. Both people I spoke with at Go UHaul could have cared less about my reservation and one tried to give me a much smaller truck and to go get it in another state, it was too small, not working for a four hour move to make two trips. Poor customer service from both of them! You need more people like Scott Adams helping your customers,DEB C.
Customer did not leave a comment.richard G.
Customer did not leave a comment.Kyle K.
our reservation for a trailer was unavailable for the pick up we chose however the representative wasted no time at all finding us another pick up location near by. Even though we had a slight delay overall it was a great experience.Roxanna H.
Our experience with uhaul was terrible. We reserved ahead of time at a place 2 miles away. The day before picking it up, a uhaul place 13 miles away called to tell us it was ready. After much confusion they sent me to regional who said not all places have all sizes. Why would West Grove not tell me that? I never heard anything back from them. Regional office told me I could pick it up at Adams 8 miles away. When we got there, they didn't have a 20ft. Scott was kind enough to offer a 26ft at the same price, but my husband wasnt comfortable driving one that big. We were fortunate that someone happened to return a 20ft & Scott quickly pushed the paperwork thru so we could get on our way. Moving is a stressful time to begin with-the last thing we needed was to be running all over trying to figure out where the truck we rented . The whole uhaul experience was terrible -I would not use you again. You're undependable & unprofessional. Thankfully Scott was willing to go the extra mile & help us, but Uhaul, as a company did not. Very disappointing..Kim C.
Customer did not leave a comment.Wayne H.
Customer did not leave a comment.Christine L.
The location was perfect. But U-Haul reservation was HORRIBLE!!! Reserved in my area received a text the day before to pick up in another location about 20 miles further away. Was scheduled to pick up at 10 and wasn't able to get until 1130. Not happy. Called customer service and was supposed to get mileage credited for having to travel further but no one called me back. Not fair to have to pay extra mileageMelissa S.
The fella Scott who assisted me was terrific. I had many issues with U-haul itself and it was unclear if my truck would be ready, however, Scott went above and beyond to ensure I had my truck when I arrived.Dawn T.
Customer did not leave a comment.James G.
Arrived after hours. Not much space to park equipment.Craig S.
I will never recommend uhaul to anyone, for the rest of my life. The only pleasant part of this experience was the shop employees that hold the trailer. Uhaul, as company, was a complete nightmare to deal with.Michael K.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.Yeang F.
Check in returned rentals so I don't get an automatic â€œlate equipmentâ€ email and freak out.Thomas S.
Customer did not leave a comment.William T.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.robert I.
Customer did not leave a comment.Allana D.
Customer did not leave a comment.Richard W.
Just hard to get them on the phone, but very helpful and customer friendlymike U.
I've used this location for U-Haul many times in recent years. The owner is great and runs the best auto repair shop in the area.MICHAEL P.
Customer did not leave a comment.Axel L.
The equipment was not at the location where we had scheduled it. We were not notified by e-mail (which is how the conformation was communicated), they had the wrong phone number so we did not know of the change.Zachariah J.
Customer did not leave a comment.RODNEY F.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.Sean J.
Customer did not leave a comment.Richard W.
This location could not get my online reservation to work correctly. He stated this is common, and had to cancel it and start a new reservation. Please review your policies regarding the online reservation system and its functions for dealers.JAMES D.
Excellent customer service, very helpful, and got me checked through efficiently.CAMILLA H.
Scott went above and beyond by coming in on a Sunday to take care of us. We really appreciated him doing this.ROBERT I.
Customer did not leave a comment.Harry J.
Customer did not leave a comment.bruce R.
Label drop box for Uhaul customersSusan M R.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.Ruth M.
Adams tire is the best most honest haul representative I have ever dealt withSteve A.
Customer did not leave a comment.larry B.
The drop off location was unattended, so I gave the keys to a woman who runs an adjacent store; she was very pleasant and helpful, but was NOT a U-haul franchisee or associated in any way with the UHaul business.Charles H.