Customer Reviews for Add A Space Storage
(U-Haul Neighborhood Dealer)

375 reviews

6770 M 139   Berrien Springs, MI 49103
(US Hwy 31)

(269) 556-0021

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(269) 556-0021

6770 M 139
Berrien Springs, MI 49103
(US Hwy 31)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The owner/operator greeted me and helped me with returning the equipment. They also offer storage and good coffee.

James W 
Rating:
5.0

Absolutely nothing. Darlene was very helpful

Charles H 
Rating:
5.0

Very friendly owner! Worked with us and what we needed! I would definitely use them again!!

Shauna S 
Rating:
5.0

Best U-Haul experience I have had. Clean trucks, prompt friendly service, welcoming staff. Will recommend to any one needing a rental.

AFFIF L 
Rating:
5.0

Customer did not leave a comment.

Penny V 
Rating:
5.0

Customer did not leave a comment.

Danny P 
Rating:
5.0

Customer did not leave a comment.

Dagmaris S 
Rating:
5.0

Convient and helpful. There is usually only one person on the duty and they sell other things, so sometimes there is a short wait.

Douglas J 
Rating:
5.0

Customer did not leave a comment.

DAVID S 
Rating:
5.0

Improve your app. I spent 45 minutes trying to navigate. I gave up and drove to this location. Once there it took 15 minutes and I was on my way. Your app sucks.

Gary G 
Rating:
5.0

Customer did not leave a comment.

Neil C 
Rating:
5.0

Customer did not leave a comment.

Carlos M 
Rating:
5.0

Nothing I can think of.

Henry S 
Rating:
5.0

DARLENE WAS VERY HELPFUL, PLEASANT TO TALK TO AND ANSWERED ALL OUR QUESTIONS! SHE WAS EXCELLENT IN EVERY WAY! 5 STARS FOR HER!

Randy F 
Rating:
5.0

Darlene is wonderful to deal with. Despite the heavy snow that day, she and a young gentleman (I forget his name- Cody maybe - about 6', curly hair, late teens or early twenties) were so willing to go out and hook the trailer up to my vehicle. The trailer was in about 8" of snow and they dragged it to a point where I had backed my vehicle up to! It is such a pleasure to encounter and deal with such nice people. My sincere thanks to that team! I think I just found my default U-Haul rental site in SW Michigan!

Michael T 
Rating:
4.0

Location also a retail store. Only 1 person on duty so had to wait a bit longer than I would have liked. The woman who helped me was efficient and friendly.

Cheryl I 
Rating:
5.0

Keep up the good work

Beson R 
Rating:
4.0

Truck wasn't ready because UHaul moved locations, but that location was already closed for the holidays and didn't know to prep the truck with pads ahead of time for mobile pickup. They also didn't have the number of pads requested. Luckily a person showed up early and was able to get us going, instead of waiting an hour for the place to open

Kevin R 
Rating:
5.0

I have no suggestions for improvement. i am completely satisfied with the service I received.

RITA M 
Rating:
5.0

Customer did not leave a comment.

dale n 
Rating:
5.0

Customer did not leave a comment.

Rick G 
Rating:
5.0

Very smooth rental, and great service from the friendly folks here.

Heinz S 
Rating:
4.0

Quick and easy return of trailer

steve n 
Rating:
3.0

Customer did not leave a comment.

Sean J 
Rating:
5.0

Uhaul has EXCELLENT HELP

Bob P 
Rating:
5.0

Nothing great hospitally and service 10/10 would recommend

KENNETH T 
Rating:
5.0

She was very kind and helpful

Marie A 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B 
Rating:
5.0

Customer did not leave a comment.

Job N 
Rating:
5.0

Clean, very nice and efficient

Robert S 
Rating:
5.0

Customer did not leave a comment.

Charles H 
Rating:
5.0

Customer did not leave a comment.

lova h 
Rating:
5.0

Customer did not leave a comment.

Lyna B 
Rating:
5.0

She was great and helpful!

Daniel M 
Rating:
5.0

Customer did not leave a comment.

Ted D 
Rating:
5.0

Customer did not leave a comment.

Penny V 
Rating:
5.0

The staff members are friendly and made the rental process easy and painless.

John T 
Rating:
5.0

Customer did not leave a comment.

Penny V 
Rating:
4.0

The staff at the pickup location were very friendly but If a box truck is missing the pull-out ramp, please make the customer aware of that fact. My back is still screwed up.

Bill Z 
Rating:
5.0

Customer did not leave a comment.

Theresa B 
Rating:
5.0

The lady was really nice and accommodating. Will come back to rent from her :)

brian k 
Rating:
5.0

This is the best place to rent a u-haul in Berrien County. Darlene went out of her way to accommodate our moving time.

Stephen D 
Rating:
5.0

Very friendly and helpful.

Jason S 
Rating:
5.0

Customer did not leave a comment.

Desiree W 
Rating:
5.0

Customer did not leave a comment.

gerson d 
Rating:
5.0

Customer did not leave a comment.

Byungwoo P 
Rating:
5.0

Customer did not leave a comment.

trish s 
Rating:
5.0

Customer did not leave a comment.

Lucas b 
Rating:
5.0

I love the front desk lady so much

Gabrielle G 
Rating:
5.0

Darlene gave us excellent customer service upon dropoff of our U-Haul and tow dolly. We will definitely recommend this location for any U-Haul rentals and/or moving supplies to our family and friends. Troy and Kendra Walter

Kendra W 
Rating:
5.0

Nothing. Darlene was amazing!!! She took care of my needs like a true professional!!!

Jay K 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

The personnel at pick up location was amazing

Elizabeth S 
Rating:
5.0

Customer did not leave a comment.

Allen W 
Rating:
4.0

Customer did not leave a comment.

Loni D 
Rating:
3.0

The location has poor cell phone coverage for ATT and Verizon (my son and I both used ). This meant our 24_7 access and need to take pictures and upload was severely limited. It took 31 minutes to get the car because of the fits and starts of the app with poor coverage. The return took even longer as multiple photos were needed and when the system timed out, I had to start again. Perhaps get a wifi hotspot or don't offer 24_7 use when it's so hard

john G 
Rating:
5.0

Customer did not leave a comment.

gordon r 
Rating:
5.0

Customer did not leave a comment.

Desiree W 
Rating:
5.0

Customer did not leave a comment.

BRENDA B 
Rating:
3.0

more friendly....

Ademir S 
Rating:
4.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

SEONGHYEON P 
Rating:
5.0

Service at this location was fast and friendly. I would like to be able to confirm equipment availability for this location, and others like it, from 1.800.GO.UHAUL.

Robert F 
Rating:
5.0

Nothing

AUSTIN M 
Rating:
5.0

Customer did not leave a comment.

Darrin W 
Rating:
4.0

Customer did not leave a comment.

Greg R 
Rating:
5.0

Customer did not leave a comment.

ALAN D 
Rating:
5.0

Customer did not leave a comment.

BARBARA T 
Rating:
5.0

This pick up location was impressively clean, well organized and professionally staffed.

GREGORY T 
Rating:
5.0

Customer did not leave a comment.

BRITTANIE M 
Rating:
5.0

Customer did not leave a comment.

MURRAY S 
Rating:
5.0

Customer did not leave a comment.

BRYAN R 
Rating:
5.0

Customer did not leave a comment.

JASON G 
Rating:
5.0

No improvement needed.😎

RICHARD P 
Rating:
4.0

Customer did not leave a comment.

Donald B 
Rating:
5.0

Customer did not leave a comment.

EDWARD M 
Rating:
5.0

Excellent service and vehicle - the owner had the vehicle clean and waiting when I arrived and check-in was fast and efficient. Though there is construction on the road in front of the business, however, the location was easily accessible and I was informed before I left of the construction and an alternate route. I will absolutely use the this U-Haul location again and will suggest their service to anyone in need of the same. John Moga, Curator Berrien County Historical Association

JOHN T 
Rating:
5.0

One of your representatives at your Wyoming Michigan location was very rude when she called me about my pickup location when I asked her questions why it was changing she got extremely rude and hung up on my face

TEVIN D 
Rating:
5.0

Customer did not leave a comment.

JORDAN K 
Rating:
2.0

Systems not working so I couldn’t make reservation at the counter, 4G very unstable to do online and the attendant only allowed use of Wi-Fi after 50 min of tentative

Eduardo A 
Rating:
5.0

Customer did not leave a comment.

Jay K 
Rating:
5.0

Customer did not leave a comment.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

Lincoln M 
Rating:
5.0

Your website was abysmally slow to load. I had to go into the location to actually rent the truck

JOSEFF C 
Rating:
5.0

clean and staff very friendly and helpfull

Amil B 
Rating:
4.0

Customer did not leave a comment.

Kenneth S 
Rating:
5.0

Customer did not leave a comment.

BRIAN V 
Rating:
5.0

They did a great job truck was in great condition and the service was wonderful.

Nathan O 
Rating:
5.0

Customer did not leave a comment.

BILL D 
Rating:
5.0

Friendly and Professional. Great people!

CHARLES D 
Rating:
5.0

Darlene is awesome!

JAMESPATRICK C 
Rating:
5.0

Customer did not leave a comment.

CHARLES D 
Rating:
5.0

Great place

CARLY J 
Rating:
3.0

I made a reservation at a real uhaul agency,then I was routed to a different pick up location that turned out to be a head shop,party store and deli,I had to wait for people buying lottery tickets and Marijuana parifanailia and turkey,while trying to get my rental during my lunch break,not cool uhaul.

STEPHEN D 
Rating:
5.0

Customer did not leave a comment.

Verlyn B 
Rating:
5.0

Customer did not leave a comment.

DONNA J 
Rating:
4.0

Customer did not leave a comment.

Kevin L 
Rating:
2.0

Pick up was not contactless. The owner had to come down and re-run everything. We requested a 20 foot and got a 26 foot.

Paigeriane B 
Rating:
5.0

The service we received at the Berrien Springs location was excellent - very friendly, knowledgeable, and helpful staff!

Robert S 
Rating:
4.0

Customer did not leave a comment.

ROBERT F 
Rating:
4.0

good customer service

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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    Our cargo and utility trailers start at $14.95!

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