Customer Reviews for Add A Space Storage
(U-Haul Neighborhood Dealer)

309 reviews

6770 M 139   Berrien Springs, MI 49103
(US Hwy 31)

(269) 556-0021

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(269) 556-0021

6770 M 139
Berrien Springs, MI 49103
(US Hwy 31)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALAN DEWAYNE B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA T. 
Rating:
5.0

This pick up location was impressively clean, well organized and professionally staffed.

GREGORY THOMAS M. 
Rating:
5.0

Customer did not leave a comment.

BRITTANIE MARIE H. 
Rating:
5.0

Customer did not leave a comment.

MURRAY S. 
Rating:
5.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

JASON G. 
Rating:
5.0

No improvement needed.😎

RICHARD PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

EDWARD M. 
Rating:
5.0

Excellent service and vehicle - the owner had the vehicle clean and waiting when I arrived and check-in was fast and efficient. Though there is construction on the road in front of the business, however, the location was easily accessible and I was informed before I left of the construction and an alternate route. I will absolutely use the this U-Haul location again and will suggest their service to anyone in need of the same. John Moga, Curator Berrien County Historical Association

JOHN THOMAS M. 
Rating:
5.0

One of your representatives at your Wyoming Michigan location was very rude when she called me about my pickup location when I asked her questions why it was changing she got extremely rude and hung up on my face

TEVIN DEKORI D. 
Rating:
5.0

Customer did not leave a comment.

JORDAN K. 
Rating:
2.0

Systems not working so I couldn't make reservation at the counter, 4G very unstable to do online and the attendant only allowed use of Wi-Fi after 50 min of tentative

Eduardo A. 
Rating:
5.0

Customer did not leave a comment.

Jay K. 
Rating:
5.0

Customer did not leave a comment.

JAMES ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Lincoln M. 
Rating:
5.0

Your website was abysmally slow to load. I had to go into the location to actually rent the truck

JOSEFF CHRISTIAN W. 
Rating:
5.0

clean and staff very friendly and helpfull

Amil B. 
Rating:
4.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN VINCENT S. 
Rating:
5.0

They did a great job truck was in great condition and the service was wonderful.

Nathan O. 
Rating:
5.0

Customer did not leave a comment.

BILL D. 
Rating:
5.0

Friendly and Professional. Great people!

CHARLES DOUGLAS H. 
Rating:
5.0

Darlene is awesome!

JAMESPATRICK C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES DOUGLAS H. 
Rating:
5.0

Great place

CARLY JUSTINE B. 
Rating:
3.0

I made a reservation at a real uhaul agency,then I was routed to a different pick up location that turned out to be a head shop,party store and deli,I had to wait for people buying lottery tickets and Marijuana parifanailia and turkey,while trying to get my rental during my lunch break,not cool uhaul.

STEPHEN DUANE P. 
Rating:
5.0

Customer did not leave a comment.

Verlyn B. 
Rating:
5.0

Customer did not leave a comment.

DONNA JEAN P. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
2.0

Pick up was not contactless. The owner had to come down and re-run everything. We requested a 20 foot and got a 26 foot.

Paigeriane B. 
Rating:
5.0

The service we received at the Berrien Springs location was excellent - very friendly, knowledgeable, and helpful staff!

Robert S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT FREDERICK R. 
Rating:
4.0

Customer did not leave a comment.

ROLAND GUSTAF P. 
Rating:
5.0

Keep using people like Darlene, she's the best!

RICHARD F. 
Rating:
4.0

Customer did not leave a comment.

LLOYD JAMES J. 
Rating:
5.0

Darlene was amazing. Professional and friendly. Made the rental a breeze!

Gregrobert H. 
Rating:
5.0

Customer did not leave a comment.

JAY K. 
Rating:
4.0

Customer did not leave a comment.

Brett C. 
Rating:
4.0

Customer did not leave a comment.

Erick P. 
Rating:
2.0

I went with the Mobile Pick Up direction. The internet was spotty which cause my check in and checkout experience terrible. My suggestion is that there should be a greater internet signal around the area so that people who go through the mobile pick direction would have a pleasant experience.

John M. 
Rating:
5.0

Darlene was amazing and so helpful!! Definitely made me moving experience wonderful!

Jessica J. 
Rating:
5.0

Customer did not leave a comment.

JOSE FELIX C. 
Rating:
5.0

Not thrilled with the add on fees of "Environmental Fee and No Fault Fee". Why were these not mentioned before? Like the phone companies with there add on fees that are of no benefit to the consumer.

MICHAEL ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

Sheila K. 
Rating:
3.0

Customer did not leave a comment.

JORDAN H. 
Rating:
5.0

Darlene was extremely welcoming and kind in everyway. Yes, she gave wonderful customer service.

Bonnie Lee A. 
Rating:
5.0

everything are Good. Thank you all.

Yoon L. 
Rating:
5.0

I have recommended this location a couple of different times. Darlene is always very helpful and knowledgeable.

Jameslyle C. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Claval H. 
Rating:
5.0

Nothing everything was perfect from customer service to the equipment. I'll most definitely recommend them

Lisandra P. 
Rating:
5.0

Customer did not leave a comment.

Jayme T. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Mary D. 
Rating:
4.0

Customer did not leave a comment.

Victoria K. 
Rating:
5.0

Outstanding service, best service ever, Darlene was so ever helpful. I am not very experienced in driving trucks and pulling trailers, I was very pleased to arrive at place with plenty of room to navigate and, above all the staff made it easy.

Grzegorz S. 
Rating:
5.0

Customer did not leave a comment.

Ellen S. 
Rating:
5.0

Customer did not leave a comment.

Methuseli S. 
Rating:
5.0

Customer did not leave a comment.

Yusuf I. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Great service.. A+ Would definitely use again.

Kennethronald K. 
Rating:
1.0

I did my reservation 2 weeks before, 2 days before they call me ( Customer service Michigan) and said that the truck that I need is not available in Bridgman. So the near option was barrien spring, but they don't have the same truck and if I will returned the truck in Bridgman the cost will Increase 120%. The customer service said that Uhaul will give me a credit 50 dollars for the inconveniences. False. When I was picking up and I asked for the credit, the customer service said that the credit can't cause I changed the original reservation. J don't didn't. They change cause they don't have the original . Terrible customer service I filled like if the service was free. Again terrible terrible.

victor B. 
Rating:
5.0

Thank you for the superb customer service, very friendly and understanding. Keep it up.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Customer did not leave a comment.

VINCENT H. 
Rating:
5.0

Fast and friendly service...

Paul K. 
Rating:
5.0

Darlene was great and so helpful. She went iver and beyond to make my rental right. You need more wonderful people like her. Thank you Darlene

Cheryl R. 
Rating:
3.0

More prominent signage of drop off box for keys during closed hours.

Peter B. 
Rating:
3.0

Drop-off location is past a fence with three buildings around, none of which have a clear U-Haul sign. There were no other people in the premises, so I went to the building by the main road and dropped off the key with the cafe owner, who then passed it on to the U-Haul employee. No problems otherwise; I was in and out in about five minutes.

Licia R. 
Rating:
4.0

Customer did not leave a comment.

Randy Y. 
Rating:
5.0

Beautiful new truck. Clean. Owner even came in ntwo hours to accomodate my needs. Greatly appreciated her. Thanks again!

Gene M. 
Rating:
4.0

Customer did not leave a comment.

Christine R. 
Rating:
4.0

Customer did not leave a comment.

Dennis D. 
Rating:
3.0

Customer did not leave a comment.

Vincent H. 
Rating:
3.0

Very unsatisfied with overall experience with u haul. Location was fine had a truck and carrier reservations and it changed three times on the day before reservation and trailer was not available. Went to pick up trailer at another location and it was not there either. Had to go 35 miles away to another location for the trailer. Location had problems putting in the rental and made my day long to say the least. Online reservations is a joke I have not seen the invoice charge yet. I think that some needs to contact me and come up with better resolution for the problems time fuel and mileage wasted on the inept online reservations.

AL B. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

charlie B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl E. 
Rating:
5.0

Everything was ready and very efficient.

Keren P. 
Rating:
3.0

Customer did not leave a comment.

Donita T. 
Rating:
4.0

Customer did not leave a comment.

Kristy S. 
Rating:
3.0

Lights on trailer did not work, had to take a different trailer

Dan W. 
Rating:
5.0

The attendant was very helpful and helped worked out a few issues. They worked really well with me and I appreciated her efforts to make it a seamless process. Very nice people to work with.

Anthony W. 
Rating:
5.0

Customer did not leave a comment.

thomas P. 
Rating:
5.0

Customer did not leave a comment.

Billy H. 
Rating:
5.0

Will definitely use in future.

Theresa C. 
Rating:
5.0

Very helpful and nice!

Amauri B. 
Rating:
5.0

Customer did not leave a comment.

Gladys C. 
Rating:
5.0

Customer did not leave a comment.

Tamara D. 
Rating:
5.0

Customer did not leave a comment.

Dana B S. 
Rating:
4.0

Customer did not leave a comment.

Chris C. 
Rating:
3.0

The first trailer that was hitched to my car had no working lights. The person brought their car around to test if it is the trailer or my car. The problem was with the trailer. Then a second trailer was hitched to my car. It also had no working lights. AmThird trailer was hitched to my car. We tested the turn signals and breaks and the lights appeared to work. Nobody thought to test the running lights. As night fell, I was on my journey, and when I stopped at a rest stop, I noticed that there were no lights shining from the trailer. I made sure that my car's night-time running lights were on (even though they normally turn on automatically) but no lights on the trailer!!! It was now late at night, I couldn't find a U-Haul service centre open. I just drove for the next three hours without trailer running lights - NOT AN ACCEPTABLE SITUATION. when I returned the trailer in Canada, I informed the person that was checking me in, but no offer to compensate me in any way. When I asked for a discount, he said that I should call UHaul. I thaught I was returning the trailer to a UHaul location.

Milan B. 
Rating:
5.0

Customer did not leave a comment.

Blenda M. 
Rating:
5.0

The lady who helped me was fantastic. Even though I didn't have a reservation and couldn't provide a final destination address (it was still up in the air at the time), she helped me through the rental process and got me the newest truck she had (just 5,000 miles on it). She was super nice and patient with me. I can't recommend this location enough!

Matthew A. 
Rating:
4.0

Customer did not leave a comment.

Alwayne A. 
Rating:
5.0

Customer did not leave a comment.

JOSE C. 
No reviews have been submitted for this location.

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