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CHRISTOPHER M
Customer Reviews for Add A Space Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!!
PENNY MVery good service, seamless rental was able to get in and out. Highly recommend
JESSE SI was renting a truck to drive 5 days across the country. The guy before me returned the truck late, so there was 20 minutes between his return and my pick up. Even if he had returned on time, there would have been only one hour between. The truck was clean, but there was no maintenance check or tune up before my very long trip. There wasn’t even the staff around to do that. The scheduling should have included time to ensure the truck was fully ready and safe for such a long drive. I’ve driven Uhauls before and this one was driving very rough and getting really horrible gas mileage. I realize moving trucks do not get “good” gas mileage, but this was way worse than normal. It was very out of alignment which made it even more challenging. We made it safely, so I’m thankful. Just wanted to mention because I think it’s important that trucks are not so tightly scheduled that there is no time for proper maintenance and safety checks.
PEGGY AThis location is by far better than the one located in Benton Harbor on M139. They required me to have a cell phone to confirm my identity. This one did not even though the idiot at the Benton harbor on e told me it was company policy.
GREGORY ADarlene was great! Would highly recommend this location
Charles HThe store manager is very helpful and willing to modify my change of departure date. Keep up the good service.
BRIAN YGreat can't think of anything.
ARLETTE JOutstanding, friendly service! I will definitely recommend this location first and foremost over any others. The truck was very clean and it was even running and warming up when I arrived to pick it up.
KENNETH AIt would be very helpful to have instructions on how to pick up the rental with our mobile phone. It took me half hour to complete the pickup and another half hour for return. That was very painful and frustrating.
RUBY PWe were missing our moving pads that we paid for, and we were never refunded for them.
Ray WI’ve rented from this location before, and I highly recommend them because of the courtesy and knowledge that I was shown. Thank you for your fantastic service!!
Janet SExceptional service! I love renting from them and will be a continued customer as long as they are there!
JACQUELINE BFast and efficient service with clear instructions provided. Highly recommend this location for pickup
CATHERINE CThis experience couldn't have gone any better. The woman who runs this is exceptional. She is kind and emphathetic and goes out of her way to make sure you have a positive experience. I would go back in a heartbeat and I would never rent from anyone else again. Thank you for making what was a stressful moving experience so much easier!
KIMBERLY KGreat customer service and they were very accommodating!
RANDY TFriendly and very helpful
Mark SThe owner/operator greeted me and helped me with returning the equipment. They also offer storage and good coffee.
James WAbsolutely nothing. Darlene was very helpful
Charles HVery friendly owner! Worked with us and what we needed! I would definitely use them again!!
Shauna SBest U-Haul experience I have had. Clean trucks, prompt friendly service, welcoming staff. Will recommend to any one needing a rental.
AFFIF LConvient and helpful. There is usually only one person on the duty and they sell other things, so sometimes there is a short wait.
Douglas JImprove your app. I spent 45 minutes trying to navigate. I gave up and drove to this location. Once there it took 15 minutes and I was on my way. Your app sucks.
Gary GNothing I can think of.
Henry SDARLENE WAS VERY HELPFUL, PLEASANT TO TALK TO AND ANSWERED ALL OUR QUESTIONS! SHE WAS EXCELLENT IN EVERY WAY! 5 STARS FOR HER!
Randy FDarlene is wonderful to deal with. Despite the heavy snow that day, she and a young gentleman (I forget his name- Cody maybe - about 6', curly hair, late teens or early twenties) were so willing to go out and hook the trailer up to my vehicle. The trailer was in about 8" of snow and they dragged it to a point where I had backed my vehicle up to! It is such a pleasure to encounter and deal with such nice people. My sincere thanks to that team! I think I just found my default U-Haul rental site in SW Michigan!
Michael TLocation also a retail store. Only 1 person on duty so had to wait a bit longer than I would have liked. The woman who helped me was efficient and friendly.
Cheryl IKeep up the good work
Beson RTruck wasn't ready because UHaul moved locations, but that location was already closed for the holidays and didn't know to prep the truck with pads ahead of time for mobile pickup. They also didn't have the number of pads requested. Luckily a person showed up early and was able to get us going, instead of waiting an hour for the place to open
Kevin RI have no suggestions for improvement. i am completely satisfied with the service I received.
RITA MVery smooth rental, and great service from the friendly folks here.
Heinz SQuick and easy return of trailer
steve nUhaul has EXCELLENT HELP
Bob PNothing great hospitally and service 10/10 would recommend
KENNETH TShe was very kind and helpful
Marie AClean, very nice and efficient
Robert SShe was great and helpful!
Daniel MThe staff members are friendly and made the rental process easy and painless.
John TThe staff at the pickup location were very friendly but If a box truck is missing the pull-out ramp, please make the customer aware of that fact. My back is still screwed up.
Bill ZThe lady was really nice and accommodating. Will come back to rent from her :)
brian kThis is the best place to rent a u-haul in Berrien County. Darlene went out of her way to accommodate our moving time.
Stephen DVery friendly and helpful.
Jason SI love the front desk lady so much
Gabrielle GDarlene gave us excellent customer service upon dropoff of our U-Haul and tow dolly. We will definitely recommend this location for any U-Haul rentals and/or moving supplies to our family and friends. Troy and Kendra Walter
Kendra WNothing. Darlene was amazing!!! She took care of my needs like a true professional!!!
Jay KThe personnel at pick up location was amazing
Elizabeth SThe location has poor cell phone coverage for ATT and Verizon (my son and I both used ). This meant our 24_7 access and need to take pictures and upload was severely limited. It took 31 minutes to get the car because of the fits and starts of the app with poor coverage. The return took even longer as multiple photos were needed and when the system timed out, I had to start again. Perhaps get a wifi hotspot or don't offer 24_7 use when it's so hard
john Gmore friendly....
Ademir SService at this location was fast and friendly. I would like to be able to confirm equipment availability for this location, and others like it, from 1.800.GO.UHAUL.
Robert FNothing
AUSTIN Mgood customer service
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