Customer Reviews for Addison Rentals
(U-Haul Neighborhood Dealer)

Rating:

1.0

Truck dirty parking in poor condition

Rating:

5.0

Super

Rating:

3.0

The reason for my mediocre review was not the location, but you’re stupid U-Haul app and mobile pick up. It sorely needs to be revamped with more explicit instructions.First of all, U-Haul has to totally redo their online reservations as it ended up being the biggest pain to do. Thank heavens there was a person there when we picked up. He was very nice. But you need to have better instructions as to what the mobile app requires. I even watched the YouTube video and it was obviously inaccurate. The truck wasold, fairly dirty inside, was showing it’s 140k miles but it got the job done. Guess I can’t complain given the price but you asked.

Rating:

5.0

Easy process. Very happy.

Rating:

5.0

Very odd looking place, kind of a junk yard feel to it. But person was very nice and helpful.

Rating:

5.0

Everything was great even the customer service was great

Rating:

5.0

Nice and easy experience. Had no problems at all.

Rating:

5.0

Jesse is the best. Likes his job and it shows!

Rating:

5.0

The staff was very nice

Rating:

5.0

Nothing because everything by was fantastic. Jessie is a rockstar!

Rating:

2.0

Have a parking place separate for cars your leaving while taking rental vehicles out, or have a sign somewhere telling us to do so. When arriving it was very frustrating not knowing where to leave my car while checking in and trying to find the truck.

Rating:

4.0

Very good services.

Rating:

5.0

Everything good. Thanks.

Rating:

4.0

Very great customer service, truck was very clean.

Rating:

5.0

Top notch customer service every time I go to this location!

Rating:

5.0

Nothing the sales rep was kind couteos explained everything in detail A+ rep

Rating:

2.0

Nothing was clean, supplies requested were not available. However, it was obvious that they were very busy. Though u-haul should not give the options when booking, if they won't be available when the rental is picked up.

Rating:

4.0

Great representative that helped me. Great ppl person. Very personal.

Rating:

5.0

Very accommodating!

Rating:

5.0

Efficient and effective. Another excellent experience

Rating:

5.0

If ever you need anything you have to see Jessie he is the man

Rating:

4.0

Nothing I didn’t have a problem. Everything went well.

Rating:

5.0

Jesse did a great job explaining everything and had the truck ready for us when we arrived and checked us out quickly upon returning. Couldn't ask for anymore.

Rating:

4.0

We were 100% satisfied with our experience Uhaul experience. The truck was clean and ready to go on time. The office staff was welcoming knowledgeable, and accommodating. Thank you for helping our moving process go smoothly. We hope we don’t have to move again for a very long time, but when we do, our business will stay with uhaul.

Rating:

1.0

Uhaul corporate is terrible customer service. They did not send me the truck details, hence I could not get my truck on time and resulted in paying extra money to the movers as they had to wait. I called customer service waited for more thelan 20minutes and still no body there to help. Very poor instructions for picking up truck.

Rating:

5.0

The manager is a great guy personable service always has what I need great that they r down the street highly recommend!

Rating:

5.0

Jesse was very helpful.

Rating:

5.0

I thought Jessie at this location did a great job Walked me through your procedure of driver’s license photo and scan and online process. Like to use his facility

Rating:

5.0

Super friendly and helpful! Jessee was amazing thanks again for your help!

Rating:

5.0

Your employee, Jessie, was very helpful.

Rating:

4.0

Cosmetic improvements only.

Rating:

5.0

Hassle free highly recommended !

Rating:

2.0

The location dilapidated and run down. The driveway and parking is dangerous.

Rating:

5.0

Jessie was great

Rating:

5.0

Professional services

Rating:

3.0

The site did not allow self pick up. Then the truck was smelly and dirty.

Rating:

5.0

The guy there is friendly and he will take care of you when it comes to the equipment you might be looking for

Rating:

5.0

Great and fast service

Rating:

5.0

Good

Rating:

5.0

The man we dropped it off. It was very nice. He took the truck and put it away. Everything was good.

Rating:

5.0

Great experience. Went smooth from start to finish. Thank you

Rating:

5.0

Thank you for making this process easier.

Rating:

5.0

The uhaul app sucks

Rating:

5.0

Good customer service very knowledgeable.

Rating:

5.0

Associates very helpful , friendly and supportive highly recommended to everyone ⭐️

Rating:

5.0

Staff member was professional, friendly and very helpful

Rating:

5.0

Great prices

Rating:

5.0

Thank u appreciate. I was drove long way round trip 390 mile. Engine very smooth, very quiet, good tires. Customer service good job. Thanks

Rating:

5.0

🫠good

Rating:

5.0

Nothing, great experience

Rating:

5.0

For me, everything went smoothly. No problems picking up trailer.

Rating:

5.0

Your employee, Jesse, is excellent!!! Addison, Illinois

Rating:

5.0

They're so awesome and they are very nice and very friendly I will be back also I recommend