Customer Reviews for Advance Hauling Pak Mail
(U-Haul Neighborhood Dealer)

Rating:

3.0

I was charged additional money after i dropped the truck off for fuel. Luckily i took pictures at pick up amd drop off. When i called this location, the man told me that the system did that and I would have to call customer service. After proving i was not weong and they were, they submitted a refund request. Hopefully inwill get the money back eventually

Rating:

2.0

I was over charged for 2 days truck rental. My driver and I picked up the truck in the morning. My driver returned the truck on Saturday, February 6 at 5:52pm. I had emergency could not be at the site of returning truck, therefore I called the office on Monday morning and explained the reason Why I couldn't check the truck in on February 6 afternoon. I received the invoice with 3 days rental instead of 1 day. I disputed with the office , staff of the office said I have to call Uhaul to dispute. I spoke with Kalia, Uhaul ‘s dispute office , she asked me she needed to speak with driver to verify the time and date of return the truck, she gave me this phone number 800-728-3638, option 2 for my driver to call. I still didn't get any call back or refund of over charged.

Rating:

1.0

Staff didn't seem to know what they were doing. Or trained on online check-in. Asked for Id and credit card even after I told him I had already done it. Swipped and swipped that card like it was going out of style. To tell me it wasn't going thru and kept getting declined. Gave him another one and same shit. Till he finally called. Got to the moving location to find out the Dolly I had requested online wasn't in the truck. Went back, and he didn't have anymore just an appliance dolly that wasn't what I needed. Wasted at least 20 minutes checking in. And 30 minutes going back to his store for nothing

Rating:

1.0

Location was closed during business hours and drop off location was difficult to find. Took several calls to find correct location.