From the first call to me trying in the truck everyone was wonderful. Communication on the telephone picking up the truck changing my reservation. Everyone was professional, polite, and visit experience.
JULIE M
Customer Reviews for Advance Hauling Pak Mail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Assisted me in delivery of the truck in a very personable manner.
MICHAEL RThe parking area is poorly lit. The location is listed as safe, but it could prevent renters from staying away. The walk to the back door, key drop box, is a distance and in a poorly lit area. I hope that my comment will not discourage others. Bringing a buddy can assist till more lighting is put in place. The gentleman in the store was professional and helpful. We had the documentation for the rental completed under 20 minutes.
PAUL BQuick and friendly. Great experience. Thank you!
KYLE BExcellent service
JOHN GThe easiest U-Haul pick up and drop off I have ever experienced. Went into Advance Hauling Pack Mail to pick up and sign paperwork. Store was clean and organized, the owner was friendly and the process went quick. I was in the truck and going down the road within 15 mins! From here on out- if I need a uhual- this is my for sure go to local spot!
ELIZABETH MThe car is so old and dirty . They charge me more gallons of gas that we are not used it.
MULATU BThis location did a great job! Extremely friendly, easy to work with, no wait lines and the vehicles are very clean. Thank you for making my experience a positive one.
WENDY SThe mobile process is horrible. Signal is very bad at that location and spent 30 minutes renting it out and another 20 returning. Asking for references and calling shouldn’t even be asked. Since call was not answered it was denied and had to give other numbers. Online it said it would be used in case I don’t return the van which is a lie. Pictures had to be uploaded several times because it would just go in circles. Had to also resubmit the same information already submitted when renting online. Total waist of time the whole process.
Juliana CSuper friendly staff!
ROBERT BMike and Max over @ Pak-Mail/Uhaul have always taken good care of me, my company, and their truck/van inventory. They're great people to work with and have always been there with solutions for my Uhaul rental needs.
GLENN GGentleman there was amazing.. knows all about the trucks! Great asset to the company!
Susan RWhen returning the truck, everything was ready and super quick. Just keep in mind that the truck must be dropped off at the back of the office
ALEJANDRO SNever got lock box code. Took forever for approval team to approve reservation. I had to wait 20 min
eric gEverything was good. The only thing is I did not receive a receipt for my rental. I’m still waiting for it.
ROLANDO HThe system showed I had already picked up the truck when I didn't. The help line had to cancel and resend my order. It was a huge mess that ended with me canceling my movers for that day and had to pay an extra $200. before the whole ordeal was over with.
simone sHappy customer here.Thank you .
JEROME PThis location is the best, max and his son are soo friendly and have no issue in recommending them.
TARA PVery convenient and the staff was very helpful and professional
JOAO PThe person was wonderful and nice
INGRID MHighly recommend this location Fast friendly service Thanks again
JOHNNY PAgent was great to deal with and would recommend this location!
HENRY WI think that truck needs mentanance,
CHRISTINE RExcellent communication and explanations. Would definitely rent from this location again.
Mei MOutstanding site manager very friendly and cooperation!
Frederick TI had a great experience at this location renting a truck. Everything was as it should be, quick check-in process and fast friendly service.
Spencer SI rented the truck for 9:15 I couldn’t have access till 1hr later because you fail to place the key in the right box causing me to be delayed to the place I needed to be. I would like a partial refund.
Ana AGreat service! Mike was extremely friendly and helpful!
James MNothing
Marcy ZAwesome communication!!
craig dThis was the best experience I've had with U-Haul. The gentleman that checked us in was lovely and very helpful. I will definitely use them again.
Elizabeth CPower windows in truck
MARISA SThe entire experience was excellent!
DARREN EIn the back of a shopping center behind a ReMax office hard to find no one there at 3 pm
David AVery professional and courteous service. Van in excellent condition.
Richard TGreat customer service & would use again, if needed. Would also recommend. Prices are really good, also
Lynne OThe gentleman in the morning was fantastic, but UHaul really dropped the ball here. You force 24/7 service, but the store only opens at 9, so forcing 24/7 on stores when they don't operate on those hours is not professional by UHaul.
Robert EI’ve rented U-haul many times and I always have been happy with their services, but this time was above the expectations. Definitely this location was the best experience I’ve had with U-haul. Strongly recommend it!
mitra zExcellent customer service, the process is very efficient and friendly
Karin BPut a step on the larger trucks so people can get in and out easier.
robert MI don’t think there is any room for improvement:) Mike was super friendly and professional. Made whole experience easy and enjoyable. Will definitely come back for all my mailing and rental needs.
yuri kGreat job !!!
Andrew BHad a hard time picking up van on mobile app. When I returned they charged me for 6 gallons of gas to drive 20 miles. Will never use this location again and I use UhAul whenever I need to move things
Cathie EThank you!
JOSE SA wonderful experience all around. Great customer support at pick up location.
deborah bI got emergency situation with moving. I came to the office and rent a truck in 10 min. Everything were perfect.
oleksandr rGentleman was extremely nice and polite.
Charles MGreat customer service. Very friendly and most importantly, he got me in and out very quickly.
Brent BThe service we received was just inspiring. The employee had great knowledge of all of our needs an handled our questions with ease. He was servicing multiple customers at the same time and never skipped a beat. We will definitely use this location again if the need arises. Thanks!
Barry REasy process, friendly people at Pavl n ship.
Clifford GAwesome experience! If the need arises; I’ll be back. Already recommended it to friends.
Thomas AGreat
Tarrick JGreat customer service A++
Daniel B