Customer Reviews for Advanced Car Care LLC
(U-Haul Neighborhood Dealer)

158 reviews

406 River Styx Rd   Hopatcong, NJ 07843

(973) 810-5782

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Services at this Location:

Contact Us

(973) 810-5782

406 River Styx Rd
Hopatcong, NJ 07843

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

nothing, the process was very easy

Steven D. 
Rating:
1.0

The people who staff the location are not helpful.

Jarnell M. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
4.0

Tire was shredded and bearings were shot. Because this took a day to be replaced, the closing on my home in Florida was delayed.

Ron T. 
Rating:
3.0

Customer did not leave a comment.

Meghan H. 
Rating:
5.0

Customer did not leave a comment.

Bernard S. 
Rating:
4.0

Have a smoke free zone for non smoking passengers to pick up.

HARI V. 
Rating:
5.0

Probably ,one of the best uhaul rental places I've ever been in a very long time. Very helpful and know how. 5 STAR !!!

gary N. 
Rating:
5.0

Customer did not leave a comment.

MEAGEN E. 
Rating:
5.0

I did not order the $14 Safemove insurance. Should be removed from my invoice.

Alan P. 
Rating:
1.0

People at the pickup location were rude, did not help at all, just told us to use the app and walked away. I called to say we were on our way, told me they close at 5.Called him out on the 6pm closing time, he said oh yeah, 6. Offered no assistance, no information. Flat our RUDE. When I asked for help with the app he said "can't help you, call UHaul". Would NEVER recommend or pick up at this location again. You might want to consider not using this location.

Kevin K. 
Rating:
1.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
1.0

The location did not have personnel to receive the key. Key box did not have an opening to drop the key inside. The store says it opens at 9am on Saturday but the manager did not show up until 10:30am. I got to the location before 8am for the truck drop off and didn't get to drop the key with someone until 10:30am which is unacceptable. I will never use this location again or recommend it to anyone.

Peter K. 
Rating:
5.0

Great, freindly ,helpful location and Easy pick up. Would most definitely recommend to anyone .

micheal L. 
Rating:
3.0

Trailer brakes were inoperable. The reason I rented this trailer is because my truck is a 1500 and requires the trailer to have working brakes. I had access to a trailer for free, but declined because it didn't have brakes.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
4.0

Drop off box for key when returning after hours

Nick B. 
Rating:
5.0

This location had great customer service. I was disappointed because U haul sent me 25 miles one way to pick the truck up using my miles on my dime. When I passed a RENT ME same uhaul 7 miles away my entire two day trip staring me in the face.

Laurie S. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Updated hours of pick up location

Amanda P. 
Rating:
5.0

Excellent service. We even needed it a few extra days and they were so accommodating. We will definitely use them again!

Michael H. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

make sure THE TRUCK IS smoke free!!! SMELLED !!! I would make sure your passenger doesn't have to smell the Cigarettes either! Very Disappointed with the SMELL, I FEEL YOU SHOULD GIVE ME MONEY BACK ON MY PURCHASE!! I will be calling corporate up ! Thank you for my unpleasant ride with the odor!!!

BRAD S. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
4.0

Better key drop off instructions needed to be provided at the location for after hours drop off. The key drop is hard to find at night if you don't know where to look!

James C. 
Rating:
2.0

Didn't seem to care about Uhaul products nor give any information to a driver with no prior trailer experience

Valerie B. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Ted G. 
Rating:
5.0

The location was perfect for our needs; close proximity to what we needed to move. The truck was clean and in good condition. My issue is with the U-Haul app. The performance of the app has been inconsistent and far too many steps. It took us over 30 minutes to pick-up the truck.

Colleen C. 
Rating:
4.0

Customer did not leave a comment.

Tom S. 
Rating:
1.0

I cannot begin to explain how upset I am with Uhaul. First, I had a confirmation email to pick-up my truck at 8am in Parsippany. The day before it changes to 10am in Hopatcong which is 30 minutes away from the original location. So I lost two hours and had to drive 30 minutes. I called Uhaul the day before and the two reps I spoke to could not care less. I also asked to speak to a supervisor which they said would call me Friday. They did not. Fast forward to Saturday. Now I already lost two hours, I drive to Hopatcong, and there is no one at the shop. It's closed. I have to check in on my phone which I was told I would have the option to do in person at the shop. How could I do that if there was not a soul there? What if I did not have a smartphone to do so? How would someone be able to check out the car? Also - if this location was closed, why could I not pick up at my original time since there were several times available. Once we complete the check-in on the phone, we get instructions to go to a certain van. Well, the keys were locked in the van and not where the instructions say they were. On the website it had an option to put "cannot access keys." Every time we hit that, it would just say to go into the service center to ask for help. How could we do that if they were closed? We had to call the emergency Uhaul hotline to get help and they had us take another truck. We couldn't check out properly because all the information matched the old truck we were originally supposed to take. It was chaos and we wasted an hour trying to get the van. We were so behind schedule Uhail ruined our entire day. Moving is a huge day for your customers and they rely on you. We were let down tremendously and would never recommend it. We deserve something for all the aggravation and the significant delay to our moving day.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Excellent service.

Jerald H. 
Rating:
5.0

Great customer service. Super friendly and helpful! Would definitely recommend.

Joshua M. 
Rating:
5.0

John, the attendant is very knowledgeable and helpful ! Great job 5 star !!!!!

steven W. 
Rating:
5.0

Customer did not leave a comment.

Vladimir P. 
Rating:
1.0

I have 3 different pending charges on my Amex account and had to call you and Amex to try to fix this situation. I only drove for 43 miles total and I'm being charged for 143 miles. When I picked up the vehicle it had 2262 miles and dropped off at 2302. The owner of the business there never checked the vehicle or the mileage. I asked him if I had to sign or do anything and he said “no, I will take care of it”. Now I'm waiting on a regional sales manager to call me. Not a good experience at all!

Frank G. 
Rating:
5.0

Great service. Quick and easy pick up and drop off. Very courteous and accommodating. Will be my go to place for when I need move merchandise. Is much easier to use a 10ft truck than my car going back and forth. Thank You John.

EVE P. 
Rating:
5.0

John, was very knowledgeable and efficient in my truck renting process. I would most definitely recommend this location to anyone who needs a truck rental .. 5 star. Great job !!!

Shakat H. 
Rating:
4.0

Customer did not leave a comment.

Craig R. 
Rating:
3.0

Location allowed for pick-up to be easy; truck mirror on passenger side was broken/taped on and did not include appliance dolly.

Justin L. 
Rating:
1.0

They opened 15 min late, the guy was very unprofessional. they did not due a written inspection of the truck and the back of the truck was not cleaned before I took it. I was call a day after I dropped the truck off to see if I dropped the truck back off so he never checked the truck back in that I handed him the keys for.

John M. 
Rating:
3.0

Rental was fine but only two vehicles to rent.

steve M. 
Rating:
4.0

Pulled up. They said put the trailer over there in the grass. I went and disconnected it and went back to the individual and asked for my receipt. He stated you'll get an email. I'll get you checked in. I took a pic of the trailer at the location just in case. The people there could have been more helpful.

Heath T. 
Rating:
1.0

We did not use app but had phone contact with the location before pickup, scheduled for 9 am Nobody was there Main uhaul line had us on hold forever When proprietor finally arrived the furniture pads we had ordered were not available Whole experience sucked

Karen N. 
Rating:
3.0

Customer did not leave a comment.

Vincent B. 
Rating:
3.0

Very little contact. I handed him the key and he sent me on my way. They did not check the truck while I was there. I left it clean and no damage but what happens if the next person isn't so neat and conscious about other peoples' property.

Rhett W. 
Rating:
4.0

Customer did not leave a comment.

Monica M. 
Rating:
2.0

I was told that i would not be charged for an extra day if the truck was returned before the location opened on Monday morning(the truck was returned on Sunday). I also paid for 2 utility dollies, a furniture dolly and an appliance dolly, I was only provided 1 utility dolly. My overall experience during my move was very frustrating and I was very disappointed with my experience

Jennifer R. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
3.0

Clean the windows. Make your web easier to use . Make your salespeople answer the phone in a timely manor .

Paul E. 
Rating:
5.0

Nada por que el servicio Es 100%

Alberto F. 
Rating:
1.0

I reserved this trailer at another location. I received an email stating that the location did not have the trailer . The trailer was then reserved at Advanced Car Care. This business is closed on Saturday and Sunday so unhaul told me to pick up on Friday and I only have to pay for one day. Now I was charged for 3 days. Terrible customer service not doing what you said you would do. I want to be reimbursed for 2 days.

James T. 
Rating:
5.0

First class , excellent customer service from initial rental to drop off. Will use this location again.

Brendon B. 
Rating:
5.0

Customer did not leave a comment.

Alejandro A. 
Rating:
5.0

Customer did not leave a comment.

Pablo N. 
Rating:
5.0

The drop off location was close to our home and convenient. We dropped off the truck around 10pm so the shop was closed. It was very easy to find and had a key drop off opening in the door.

michelle D. 
Rating:
5.0

Customer did not leave a comment.

edwin R. 
Rating:
3.0

Customer did not leave a comment.

John l albi A. 
Rating:
3.0

The Aor conditioning did not work. The truck was brand new, but had to move and then drive ) hours in a truck with no A/C.

Sean K. 
Rating:
5.0

Owner was very helpful attaching the car carrier to trailer

Abigail M. 
Rating:
5.0

Quick in and out .. Location 5 star hands down.

LOUIS C. 
Rating:
5.0

Very quick and pleasant personage. Having the vehicle ready for a quick pick-up and so nice when one of the packing blankets were full of holes replacing it.

Mariano G. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth E. 
Rating:
5.0

Initially went to south Huntington, Long Island location to pick up truck. At 9:55am for a 10 AM reservation I was notified that the truck was not available and that my reservation is cancelled for that day. I arrived at the location and was told there was nothing they could do and was asked to leave. I refused and not until I spoke to the president of U haul operations for long island and 1 hour later were they able to find me a truck. The truck was 70 miles away to pick up. Thanks for the $50 coupon, didn't even use it.

Matthew T. 
Rating:
1.0

Customer did not leave a comment.

Rebecca D. 
Rating:
4.0

Customer did not leave a comment.

Cortney W. 
Rating:
3.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Very friendly and nice, easy and convenient.

Pavel F. 
Rating:
5.0

Nothing! One of the best experiences ever!

Jeffrey S. 
Rating:
5.0

This is one of best places I ever rented a uhaul from. John knows his stuff and quick in and out.. 5star..

CHARLES C. 
Rating:
2.0

A clean cab a swept box that doesn't leak.

DARREN S. 
Rating:
5.0

John at Advanced Auto in Hopatcong , NJ was very helpful with our rental. Would recommend this location to everyone.

CATHRINE L. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

ZAK R. 
Rating:
1.0

Customer did not leave a comment.

Erin C. 
Rating:
5.0

The location was excellent, and the person on staff at this center was excellent. Uhaul as a company was a nightmare to deal with. My location was changed days after my reservation, my new reservation was wrong, customer service was extremely unpleasant and hung up on me multiple times when they felt my questions were answered and they weren't. I will never use Uhaul again. Feel free to contact me with any questions about this experience.

ROB D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

Keep your word, if someone selects self-service let the person use that feature so they are not surprised when they see the invoice ( after you have added charges that they did not elect).

Patrice A. 
Rating:
5.0

Customer did not leave a comment.

CONNELL R. 
Rating:
4.0

Truck was OK. Trans is on its last legs. Brakes were not great and the steering is loose. It was an adventure to drive!

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH M. 
Rating:
3.0

Customer did not leave a comment.

Christian J. 
Rating:
1.0

The attendant "ran to the bank" and had a friend tell me to use online check-in which was faulty and the truck was dirty

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Ray K. 
Rating:
2.0

Location was moved from original pick up location to this location 45 mintues away in a densley populated lake community full of narrow roads and twists and turns.

Konrad H. 
Rating:
5.0

Customer did not leave a comment.

ELLIS C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

I didn't have any problema with the personal from the pickup location, they were helpful because I request a furniture dolly and they didn't have it so they gave me a appliance dolly instead, I think the problem was the logistics fro. The reservation, they need to call the customer same day when reservation is made in order to explain about the no warranty of the location when to get a one way plus the policy of the 50 miles, I drove 45 miles just to pickup the truck and it get me delay to the moving day

Noel R. 
Rating:
5.0

Great place to rent a truck ...

NICOLA M. 
Rating:
5.0

Customer did not leave a comment.

JOE N. 
Rating:
5.0

Friendly service

catherine B. 
Rating:
3.0

Customer did not leave a comment.

Craig R. 
Rating:
5.0

Nice people. Very helpful and knowledgeful.

Peter L. 
Rating:
1.0

Not hand the customer a shovel and tell them to dig out the car trailer from the snow. Not just a few inches but a snow bank where the plow had piled feet of snow on top of the trailer. I am embarrassed for you. Oh I took pictures they will be uploaded soon.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

I wish there was a "clean" rating of "sorta." It was basically clean, but the previous renter had smoked in it and used the arm rest for an ashtray. Ew. AND forgot his two guitars behind the driver's seat - karma for using the arm rest as an ash tray! But i was very satisfied. It was clean enough, super handy and super easy to order, pickup and use. I am sure I will do this again.

Karen C. 
No reviews have been submitted for this location.

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