Picked up the unit on 8/4/2025. I attempted to upload pictures to the app but the app wouldn’t allow it. 8/5/2025: Departed Wichita, KS at 0800 traveling to Leavenworth, KS using the Kansas Turnpike. About 20 miles into the trip, just before the Towanda Service Area, the dashboard message “Service Tire Monitor System” came on. I pulled into the service area and since I didn’t know at the time how to cycle through to get to the pressure readings on the dash, I looked at all four tires. None of the tires appeared low. I decided to call roadside assistance and after about 10 mins, I received a text stating that Strickland Road Service was on the way with an ETA of 90 mins. I asked for clarification and the reply was yes, 90 mins. The text stated, “if you want to buy a chuck and put air in the tires yourself you can do that and if the message comes on again you can call us out.” While waiting, I was able to figure out how to get the tire pressure reading on the dash. It showed 83 psi for the left front, had three dashes (---) for the right front, and 81 psi for both rear tires. Seeing how there was no pressure reading, it appeared the TPMS for that tire was inop and since the tire appeared ok, I got back on the turnpike. I wasn’t going to wait an hour and a half. About 70 miles later, I pulled into the Emporia Service Area because the right front pressure was reading 46 on the dash! There were no pressure gauges on any of the air lines so I had to buy a tire pressure gauge. I checked and the pressure read 82 psi (which was what the left front tire was as well). The pressure reading on the dash didn’t change. It stayed at 46. About 55 miles later, I pulled into the Topeka Service Area. At this time, the reading was back to the three dashes. I checked the pressure with my gauge and it read 60! I aired it up to 83 (based on the left front tire pressure) and decided to continue on. Because of these numerous stops, I didn’t make my deadline. I can only assume that this was not checked prior to me renting this unit. I would like the following questions answered. 1) Was this a replaced tire between the return rental and my rental? a. If so, was the TPMS serviced? b. If the tire wasn’t replaced, was this checked prior to rental? 2) When was the last service performed on this truck and was this part of the checks? 3) Is there documentation showing what service(s) was/were performed? 4) What is UHaul’s quality process for verifying checks and services are performed. I can’t even imagine what would have happened if that tire failed why traveling at turnpike speed with my wife following in our car and numerous semi-trailers around. What sort of catastrophe could have occurred?
Karl M
Customer Reviews for Advanced Packaging
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick responses over telephone.
MD HMake sure trucks are cleaned out lots of debris in the back. Had to sweep before loading.
BARBARA POur after hours pick up was delayed, throwing off our moving plans. It sucked and live text chat kept telling us to call the customer service line, where our call was dropped. Eventually, we got on the line and they were able to let us pick it up through the app. I would not do an after hours pick up again.
Marshal DTodo excelente
CARLOS AMore employees
JAMES WEasy process which was great.
JEREMY MVery friendly interaction from staff.
RASHEEDA HThe team went above and beyond to make sure I was all set with my trailer rental! Large, clean office with plenty of supplies and exceptional service!
Kristyn BGreat experience
ERIC LService went well and fast
AMOS KSuper clean, helpful, stocked. They were a good dealer. Previous bad experience with U-Haul made me apprehensive, but they seemed very organized.
JEFF JPiece of cake!!!
PENNY GFriendly staff and well organized, Thank you for great customer service.
DAVETTE ALovely people you can actually talk to, to finalize the rental. Thanks for being so thoughtful
TAMMY SVERY CLEAN, PLENTY OF STOCK, AND VERY FRIENDLY!! EASY PICKUP AND EASY RETURN PROCEDURES. WILL DEFINITELY RENT AGAIN!!
RONALD LDidn’t have to wait long, pick/drop off was quick and hassle free.
FIELDING SCustomer service was great, everyone was helpful and polite. They exceeded my expectations.
HAROLD HSo perfect
RASHID KNo personnel was present was dropped off before they opened
LAYTON HAll the U-Haul personnel were very polite and helpful. They made the drop-off process easy to do, and everything was finished within less than 8 minutes.
William MThe boss there was very friendly and welcoming they helped us in getting things set up the correct way and manager Ali was the one that helped attach the trailer and secured everything perfectly
ALI ANothing, everything worked great! Service on both ends stellar!
Kyle MRepresentative was kind of short. She gave me the keys and basically told me to find the truck. Why not walk out with the customer. Show them exactly where their truck is? Truck ran rough and the total when I got to the store was much different than when I booked online. Not impressed by this location.
TREVIN SI put "no" because we could not get into the office. It was Saturday and the hours said they would be open. We wanted to return the truck during open hours because we had questions. We could not ask those questions (which caused us problems later) and that was frustrating. I understand that it was the Easter weekend, but we had no other choices for returning the truck during their open hours.
SANDRA Wtruck was clean and worked well!
RANDAL PThe truck was falling apart, really rough ride. Suspension was shot, it struggled to shift when empty not on tow mode, the back slide door needs to be lubed or maintained, mirrors bounced until they pointed at the sky when on a dirt road. But it did the job at least and didn’t break down. Just needs to be maintained
COLE SBoth the employees and the management staff were incredibly caring and professional. I was in a bind and needed to switch out a trailer for a smaller one and they went over and beyond to ensure I was taken care of for both pick up and my future drop off. When I had a question about my rental, they handled it immediately. I could not ask for a better experience. Thank you so much.
JENNIFER KThe cab of a vehicle was so dirty I couldn't find a place that I wanted to sit my cup that I was drinking water out of. The smell was so bad that after using it for a few hours I had to go home and take a shower just to get the smell off. Think old dip and cigarette bottle...
DAVID BI was charged double and the young lady said she fix the billing . So I was happy with that, the service was great too. We did leave our garage door opener in the rental did go up and get out the next day right when they opened!!!!
TIMOTHY BTell us where you want the ride parked when returned after hours =)
Kyl WCounter personal was very friendly and helpful! Would definitely rent from them again!
ANDREW JEverything went very well. Very impressed with this location. Will definitely use this location in the future when and if we need to move again. Will definitely recommend this location to friends and family. Very happy with how well the staff was respectful and very helpful.
KATHERINE HGreat customer service.
FAITH WWhen the website is having problems verifying the personal information that’s not the customer’s fault. It added almost an additional hour to my time and caused me to pay additional fees. This was very upsetting and I was given no reassurance as to if the technical difficulties would cut into my time or not.
Kaliyah CVan had a panel left behind from the previous renter in the box area. It was also a danger to drive there’s 1/2 of a steering wheel of play in the steering.
Mike SI’m thankful, to the employees and company of U- HAUL. For good equipment and respect and exceptional helping employee. Thank you
ABBA SOutstanding customer service
WILL REfficient customer service and easy check out process.
TIJUANA HTruck had loose steering which made it hard to keep straight/steady when driving.
MARK OCustomer service could be better
RAYVON LPrompt and professional service.
LUIS PEnsure the equipment is safe! The tires were bald in the middle; especially the rear tires. These tires could have blown out with weight, but the only tread was on sides to grip the road. Thank goodness it did not rain! And there was no window washer fluid.
IAN BGood neighborhood accommodations.
NETTIE SWe picked up our truck before the store opened. The app review system took over 15 minutes to finally authorize and release our rental to us. Additionally, we ordered and paid for a dolly, which was not in the truck.
David LN/A
TEVIN HThe engine light was on from the moment I started it. It was the worst-driving I’ve ever driven! There was at least what I call six inches of “play” in the steering column, meaning the steering wheel would move 6” in either direction before taking effect! It was dangerous, and I was completely stressed out after driving in heavy traffic all the way to OKC! You can do better!!
TERENCE EOverall great experience.
ANTHONY S