Customer Reviews for Advanced Packaging
(U-Haul Neighborhood Dealer)

811 reviews

6222 E 21st St N   Wichita, KS 67208

(316) 831-9835

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 11 am–2 pm

Services at this Location:

Contact Us

(316) 831-9835

6222 E 21st St N
Wichita, KS 67208

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–2 pm
  • Sun: 11 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nathan H 
Rating:
3.0

They called us twice after we dropped off the vehicle and claimed we lost the keys. They were going to charge us a late fee. Then, they found the keys I had handed to an employee at the counter when I returned the truck.

Matthew G 
Rating:
3.0

Computer systems were not working, made check in harder than it should have been. Employees were awesome, very professional and apologized for the computer system being down.

Gabriel T 
Rating:
5.0

The staff was there it was very helpful and kind and went the extra mile to make sure everything went smooth will do business again

Ricky R 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B 
Rating:
5.0

Last customer left trash in the cab, two wheeled cart in the rear and didn’t sweep out the rear compartment

Joyce w 
Rating:
5.0

They care about their customers. Thank you

Elizabeth S 
Rating:
5.0

Customer did not leave a comment.

Dan H 
Rating:
4.0

Customer did not leave a comment.

Alex N 
Rating:
5.0

One of the brake lights was out on the car dolly, but otherwise everything was great!! People were fantastic!!!

Jon S 
Rating:
5.0

Customer did not leave a comment.

mayokun u 
Rating:
5.0

Have an additional staff member on Saturday morning. 9:00 am there was a line at the door and due to only one staff member working, the wait was a bit ridiculous.

Trenton D 
Rating:
4.0

The 15ft truck i rented was dirty. Looked like a drink was spilled and not cleaned up. Made driving kind of difficult.

Gregory H 
Rating:
4.0

I was told the gas tank was full and I would have to return the vehicle the same way. The tank was not full but it was marked that way on the paperwork. Not too happy about that.

Gregory H 
Rating:
3.0

Customer did not leave a comment.

Melvin C 
Rating:
4.0

Customer did not leave a comment.

Robert H 
Rating:
5.0

Very informative and friendly.

stanley w 
Rating:
4.0

Customer did not leave a comment.

DARRYL S 
Rating:
1.0

I was charged for cleaning out a truck when I returned it the way I received it. The clerk who helped me did not tell me I was going to receive a text and I had to answer about the truck in order to not be charged so because I didn’t have before pictures I could not defend myself and was charged $30 for them to sweep out someone else’s mess

Jasmine G 
Rating:
5.0

Install jacks back on trailers so they can be lifted more of off the tow vehicle more easily.

Ron T 
Rating:
5.0

Customer did not leave a comment.

GREG S 
Rating:
5.0

Customer did not leave a comment.

Karolyn C 
Rating:
5.0

Nothing. No matter what I need you guys always come through. Thank you.

frederick m 
Rating:
4.0

Personnel was great. Very helpful and knowledgeable. Truck’ seat was not clean, full of dog hair.

Rommel F 
Rating:
5.0

Customer did not leave a comment.

Renee R 
Rating:
5.0

Customer did not leave a comment.

Cornelius P 
Rating:
1.0

I was unable to open the lock to get the key, as I was trying the mobile Pickup process. I waited for almost an hour for the store to open and when the owner got there, he pushed hard on the lock and it did open, and it just said it was rusted so have to push hard. No apology, no concern. I then asked if there was a large vehicle available as the one I got seemed small. He quickly looked said nothing was available and said I had to keep what I had. Never an apology, never a sorry about that, nothing,

Colby R 
Rating:
5.0

Edwardpollard

Edward E 
Rating:
4.0

I would change the app in the return section to just give the information instead of "that was easy" customer comments or watching a video that starts with "download the app and login". I didn't think it was applicable to me and when the 2nd page said 'that was easy' from another customer's comments, I thought I was done so I just dropped the key in the box. It was only me thinking through it that I called in and had to close out the rental. The facility itself was a great experience as well as the call into the customer service dept. The app is a great idea but just needs a little clarity. Remember, we're moving, exhausted and not thinking at 100% clarity.... we need super simple. LOL

DEAN O 
Rating:
4.0

Service was prompt and professional. No problem with the truck.

HERBERT C 
Rating:
5.0

Staff was very helpful and friendly. Highly recommend. Will definitely return to this location for any trailer rental need in the future

john M 
Rating:
5.0

Customer did not leave a comment.

MARIE G 
Rating:
4.0

Customer did not leave a comment.

Justine T 
Rating:
5.0

Customer did not leave a comment.

SEAN I 
Rating:
4.0

Customer did not leave a comment.

Edwin S 
Rating:
4.0

An of the truck was dirty and the windshield wiper fluid was completely empty causing me to have to stop and buy some

Scott M 
Rating:
4.0

Customer did not leave a comment.

Jennifer H 
Rating:
5.0

I didn't see much room for improvement. They performed admiralbl

james b 
Rating:
5.0

Customer did not leave a comment.

Mitchell J 
Rating:
3.0

No help was offered attaching the trailer to the car. It was dark and the employee just gave us the number, " there you go; go find it".

Kimberly H 
Rating:
5.0

Customer did not leave a comment.

garland s 
Rating:
5.0

Customer did not leave a comment.

Aren M 
Rating:
1.0

My reservation changed 3 times without me making any of the changes. It changed the pick up location the morning of my pick up. The guy at the counter was just like oh I guess everything must of been booked which didnt make since then that my original reservation would allow me to book at the original location. The new place was 30 miles from the original which added an extra hour to my day plus paying for gas. My reservation also went from $290 to $316. It also changed my pick up method to in person when it was originally mobile and the store was closed so that added an extra 30 mins waiting in the parking lot for the store to open. Lastly it changed my drop off location to nowhere so after I got done moving I had to call back and find a place that was available for drop off. Disappointed with experience as previous experiences have been good.

Derrick B 
Rating:
4.0

Customer did not leave a comment.

Jesse S 
Rating:
5.0

Everything was great!

Diana T 
Rating:
4.0

Easy pick up / easy drop off. Very friendly service!

Jim H 
Rating:
1.0

My key was not left in the key box. Was unable to obtain truck for use. Had to rent another truck from a different place.

Beverly A 
Rating:
3.0

He came across with a real attitude of you are bother to me.

James D 
Rating:
5.0

Those guys were awesome. Got me in asked if I needed help and go me out. 1st Class Service.

Robert T 
Rating:
5.0

Customer did not leave a comment.

Christiane G 
Rating:
5.0

Customer did not leave a comment.

Noel c 
Rating:
5.0

Customer did not leave a comment.

Lydia M 
Rating:
5.0

Customer did not leave a comment.

Meagan Y 
Rating:
1.0

Customer did not leave a comment.

Spencer L 
Rating:
4.0

I had never rented a U-Haul before, the process was easy, and the cost wasn't bad. The staff was helpful. I will use this location again.

MICHAEL T 
Rating:
3.0

Biz was closed Sunday, so had no interaction. How do they keep from having rental equipment stolen from the back of trucks when no one is there to accept them? No need to answer that one. Just mention it. Fyi

Ryan W 
Rating:
5.0

Excellent service!

Eric B 
Rating:
4.0

You might have the individual that calls people be a little more clear when he’s explaining what’s going on as far as pick up and deliver reason returns

JERRY P 
Rating:
5.0

Windshield wiper broken on drivers side

Brooke G 
Rating:
5.0

One of my best experiences. Very courteous staff and everything was made so easy for us.

Muhammad U 
Rating:
5.0

The workers there were speedy and very professional. Moving can be stressful so I Appreciated the stress free experience.

CHRISTOPHER W 
Rating:
5.0

Customer did not leave a comment.

Alex N 
Rating:
5.0

Customer did not leave a comment.

robert h 
Rating:
1.0

Customer did not leave a comment.

Jayda T 
Rating:
3.0

So, the air on the truck stop working- know one talked of any type of refund. Truck was not clean. Cabin was dirty not cleaned out at all and neither was the hauling space.

Hannibal G 
Rating:
2.0

They double charged us, refused to honor the contract. My overall experience with Uhaul is not good.

Robert B 
Rating:
5.0

Nothing. Continue working hard to provide customers the services that we need.

frederick m 
Rating:
5.0

Customer did not leave a comment.

Leverne F 
Rating:
4.0

I would not use the app to pick up the truck in the future. Very cumbersome and delayed my move today by an hour trying to get the keys. The truck was great and the hired movers were very professional.

Luke R 
Rating:
5.0

Customer did not leave a comment.

Pat W 
Rating:
2.0

Customer did not leave a comment.

Robert B 
Rating:
3.0

I was not shown how to use the truck. I had never rented or driven a moving truck before and had no idea where the lights were, windshield wipers, etc.

Olivia G 
Rating:
5.0

Customer did not leave a comment.

Nicholas O 
Rating:
5.0

Customer did not leave a comment.

KARL H 
Rating:
3.0

Did not recieve the utility dolly.

Zachary W 
Rating:
5.0

N/A

WILLARD L 
Rating:
3.0

Don’t be charging extras on someone’s card when renting your equipment make a mistake corrected

Rhonda B 
Rating:
5.0

The only issue I had was trying to return the rental truck after hours and the system will not share my location.

frederick m 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G 
Rating:
5.0

Customer did not leave a comment.

Ellie S 
Rating:
3.0

Have the equipment that was reserved.

ELLEN M 
Rating:
3.0

Customer did not leave a comment.

Lori D 
Rating:
5.0

Customer did not leave a comment.

Eric Q 
Rating:
3.0

Customer did not leave a comment.

Sheila O 
Rating:
5.0

This was my second time renting from this location, and both times went well. Great service. Thanks!!! -Eric West

Eric W 
Rating:
5.0

Customer did not leave a comment.

Silver N 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Walter B 
Rating:
5.0

The custom service was great and the price was affordable.

Kashia B 
Rating:
5.0

Worked out great! Great customer service and flexibility with our return from a different state.

Chris H 
Rating:
1.0

We had an awful experience with U-Haul. We will most likely be using another service for our next move. Very disappointing.

Isabella S 
Rating:
5.0

Customer did not leave a comment.

Tenesha W 
Rating:
5.0

Customer did not leave a comment.

ROGER F 
Rating:
4.0

Personal phone calls should not be taken in front of customers.

Joel H 
Rating:
5.0

Customer did not leave a comment.

Christina W 
Rating:
5.0

Customer did not leave a comment.

Brett M 
Rating:
5.0

Customer did not leave a comment.

SUMMER J 
Rating:
2.0

Customer did not leave a comment.

SUMMER J 
Rating:
5.0

Staff was very friendly & there were no issues with the truck!

Amy G 
Rating:
5.0

Nice people. Got me in and out fast.

Gregory W 
No reviews have been submitted for this location.

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