Nice place , but nobody on site for drop off. No problems
JEFFREY H
Customer Reviews for Advanced Storage of Ottertail City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The people were amazing to work with!
Mike KI didn't know this was a self serve location. Lifting the hitch off the ground myself wasn't possible. I had to get others to help. Otherwise, it was easy to pick up using thr App.
Sheri GIt was not cleaned out when picked it up, but they were more than willing to work with me on it.Very good customer service and easy to work with
Robyn FVery easy and convenient
JAMES GVery convenient and easy to do.
KEVIN GThe app is generally frustrating to use for rental pick up and drop off. Would rather just deal with a person instead of the app
JESSE TVery satisfied.
CURTIS JI plan to rent the same truck again in 2 weeks.
Jon EVery accommodating. Great communication.
KELLY ROutstanding service!
JOAN GElectronic check-in only. It was a first for me. I can’t say that the process was easy. I had already submitted photos of my drivers license, provided an emergency contact, and submitted credit card information. Why did I have to do all of that again before I was given the code to the lock-box for the key? It also took twenty minutes. Why, when I had already provided these details?
David TNothing. Totally satisfied.
Sam Reverything OK!
Ronald Oon line check in photo system was a little troublesome, but we got it.
Tom Ivery accommodating and always responded immediately
JOAN GAfter a long multistate move, I just wanted to return the truck. I tried to do the self checkout but was met by a representative who did not stop talking about his personal life. He droned on for about 20 minutes while I just stood there waiting to be checked out. He then informed me that I returned the truck with less gas in it and would be charged 32 dollars. I picked up the truck ewith 48 miles till empty and returned it with 32 miles till empty. The rep said I could drive it across town to put half a gallon in it. My time was already wasted by listening to this unprofessional chatter and I just wanted to leave. I will never use uhaul again for any reason and will suggest the same to anyone. I highly suggest that uhaul refund my 32 dollar refueling fee and retrain their staff to be a little more efficient and professional
tracy pThe “Non. Smoking” 15’ truck we rented for my families move took 3 containers of Clorox wipes and 2 Walmart bags for cigarette butts under the floors mats. My 16y old daughter spent 2 hours cleaning the van to make it useable for one with allergies told the unit was smoke free with a sticker on the window. The gas was also listed as near 7/8 full but when the van leveled out on the road a few miles after pickup, there was under 3/4 full. We have rented several times and this was the most disgusting and disappointing experience. The pickup was a wet dirt floor flea market with no rest room after driving an hour to pick up.
Tim WVery nice and helpful people!
TODD SOutstanding service. Great business and the perfect guy for the job. Very patient and kind, respectful.
JOAN GEasy drop off
Jim GI was rerouted 3 times by Uhaul from my desired location. Additionally, they changed the size truck without my permission twice! I have been renting trucks from Uhaul for 35 years and will never do so again. They make the renter go out of their way to pick up or return their trucks for their benefit, at the inconvenience to the renter.] My issue is not with the local rental locations but rather the routing department and the corporation as a whole. I called to speak with someone about my issue and got transferred several times with on help. I requested a follow up call from a supervisor which never occurred because they were too coward to actually address our concerns.
Richard DTruck was dirty - needed to be washed. Inside was dusty. No one was at the location. I already added information for my rental when I first rented it App was difficult to navigate on my cell phone I had to renenter information more than once It would not allow me to input a cell phone number that was already on file It took time to get approval from the uhaul clerk when I finally was waiting for approval
Garry HIt was a last minute deal I could've gotten it earlier
Raymond MThanks for the great service
gerald dBy far the best in the area. The rest of the uhaul locations near here never answer their phones. This lady was awesome and extremely helpful and kind
Lexis PVery convenient location and helpful staff.
Sally HRon at Ron storage and UHaul was great to work with trailer pulled great right down the road you can be very proud of U Haul 👍
John FThere was no office. Just a field.
Scott HRon and Haley have been very helpful
Tim GThe off site check in was very difficult on the iPhone. I had to work with the 800 number and the person was very good but it took 45 minutes to finely get the key.
Tim EThe equipment was in great shape. Haley and Ron were both very friendly and helpful !!
Robert BEasy friendly drop off
Jim GEasy drop off
Jim Gmy experience was perfect...thank you!
Claudette BHaley was very helpful and pleasant to work with.
Linda MTrailer was too small and it wasn’t clear on how to self serve. Not happy and all and would like refund please. Will never use your service again. We were told by the lady we spoke to that is would work just fine for us and it did not.
Amy MHaley was a huge help. She is great.
Denise MThere wasn't anyone there to help me with the trailer. I asked for help and received a phone call and the guy said he had been there earlier and if I needed help I could try going to a location in Fergus Falls. He also said they had just learned my pickup time. I had received a text form Haley at 9:11 am so they had to know my pickup time was 3:00 pm. I was there about 3:15 pm. I had sent a text and said I might be earlier. Possibly before 2. My back still hurts from having to hook the 6x12 trailer up myself. These should have tongue Jack's and they do not. The guy that called me said he knew they were really heavy and said he had his daughter stand on the back to help with hooking them up. He did not offer to come back to the location to help me. Uhaul needs to make this right. I drove an hour and a half to get the trailer because none were available when I needed it in Brainerd. The people at this location should not be allowed to rent if they are not able to provide service.
Dan RWould be nice if parking lot was plowed.
Patrick HFantastic Experience. Check in/out was very easy, truck was clean and drove well. Highly Recommended!
Christopher DPrice was different due to them not having right size of truck and u haul was not accommodating of that & blinkers on trailer did not work.
Tyler JI was contacted an hour prior to my rental explaining my equipment was not available - but that I should pick up in another city. I was not impressed with that and doing so caused problematic issues in logistics later. The UHaul location made it seem as though I was being unreasonable when I suggested I didn’t have the time to drive 30 miles out of my way. I did not appreciate the lack of jack stand on the hitch.
ERIN SOnly issue is I’m still looking for final updated receipt.
Mario LI originally booked a uhaul from Fergus Falls, a day later they moved it to another Fergus Falls location. The following day they moved my pickup to Ottertail, 30 miles away! Realizing I now did have time to adjust this I decided to deal with it. I called the Ottertail location and was asked if I the store would be open when I got there so I wouldn't need to do the online check in. I was told it would be open. Then the morning of I received a call that the employee wouldn't be there so I would need to do it online. Then when I tried to do it online I got no where so I needed to call. The lady on the other end of the phone line was helpful, but overall it was a bad experience.
Paul BGreat service easy to find.
Mark RI never went in the building so don't feel I can comment on it. I didn't realize that when I dropped the trailer off there wouldn't be someone available to help me detach it. Fortunately, there was a number to call and the person was able to walk me through it. Maybe a heads up in correspondence that the location could be unattended would help customers be prepared to do it themselves. It was raining and I got grease on my hands. The product met my needs.
Leah JI ordered U-Haul rental from Detroit Lakes about one week in advance and received a confirmation that a truck is available. Then, 24 hours before picking up the truck, I got a phone call that my rental is located in Alexandria, which is about 55 mi away. Should I know this in advance, I would pick up a different location during my online reservation. Then, I spent some time with the lady on the phone, trying to find closer location. She was OK, but had lots of background noise (laughing, talking) and was hard to understand what she's talking about. I've been renting u-haul trucks many times in the past and had no issues, but this time, I am disappointed in the service. Positive: it was easy and fast self-check in at the storage location. Truck was in good condition. Thank you!
Tamara SMy iPhone location service wasn’t working for after-hours check-in, but I was still able to check in my trailer via text message with photos. Very good crew to work with.
David RI thought the process worked very well. First time I have experienced a remote access process and had no problems. Agent was very professional and helpful.
Jon Eit was easy, but I prefer a location that has employees on site
robert rNoticed the tail light didn’t work when I got home.
Curt LWorked out good
Fred HThis location was great and I had no issues with anything there. I did have an isssue with the website when checking out. I was unable to pick the option that the trailer was clean. So I was forced into a $15 charge even after uploading a picture. I challenged the charge and it got dropped but I shouldn’t have to go through that.
Broderick N