Customer Reviews for Advanced Storage of Ottertail City
(U-Haul Neighborhood Dealer)

235 reviews

321 State Hwy 78 N   Ottertail, MN 56571

(218) 367-6726

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(218) 367-6726

321 State Hwy 78 N
Ottertail, MN 56571

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

It was not cleaned out when picked it up, but they were more than willing to work with me on it.Very good customer service and easy to work with

Robyn F 
Rating:
5.0

Customer did not leave a comment.

Deborah S 
Rating:
5.0

Very easy and convenient

JAMES G 
Rating:
4.0

Very convenient and easy to do.

KEVIN G 
Rating:
4.0

Customer did not leave a comment.

JAMES M 
Rating:
4.0

Customer did not leave a comment.

JAMES C 
Rating:
5.0

The app is generally frustrating to use for rental pick up and drop off. Would rather just deal with a person instead of the app

JESSE T 
Rating:
5.0

Customer did not leave a comment.

JOHN N 
Rating:
5.0

Customer did not leave a comment.

KENT J 
Rating:
4.0

Customer did not leave a comment.

Jan C 
Rating:
4.0

Customer did not leave a comment.

Stu W 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W 
Rating:
5.0

Very satisfied.

CURTIS J 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W 
Rating:
4.0

I plan to rent the same truck again in 2 weeks.

Jon E 
Rating:
4.0

Very accommodating. Great communication.

KELLY R 
Rating:
5.0

Customer did not leave a comment.

Larry L 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

Outstanding service!

JOAN G 
Rating:
4.0

Electronic check-in only. It was a first for me. I can’t say that the process was easy. I had already submitted photos of my drivers license, provided an emergency contact, and submitted credit card information. Why did I have to do all of that again before I was given the code to the lock-box for the key? It also took twenty minutes. Why, when I had already provided these details?

David T 
Rating:
5.0

Nothing. Totally satisfied.

Sam R 
Rating:
5.0

everything OK!

Ronald O 
Rating:
5.0

on line check in photo system was a little troublesome, but we got it.

Tom I 
Rating:
5.0

very accommodating and always responded immediately

JOAN G 
Rating:
1.0

After a long multistate move, I just wanted to return the truck. I tried to do the self checkout but was met by a representative who did not stop talking about his personal life. He droned on for about 20 minutes while I just stood there waiting to be checked out. He then informed me that I returned the truck with less gas in it and would be charged 32 dollars. I picked up the truck ewith 48 miles till empty and returned it with 32 miles till empty. The rep said I could drive it across town to put half a gallon in it. My time was already wasted by listening to this unprofessional chatter and I just wanted to leave. I will never use uhaul again for any reason and will suggest the same to anyone. I highly suggest that uhaul refund my 32 dollar refueling fee and retrain their staff to be a little more efficient and professional

tracy p 
Rating:
4.0

Customer did not leave a comment.

Paul D 
Rating:
5.0

Customer did not leave a comment.

Deborah S 
Rating:
3.0

The “Non. Smoking” 15’ truck we rented for my families move took 3 containers of Clorox wipes and 2 Walmart bags for cigarette butts under the floors mats. My 16y old daughter spent 2 hours cleaning the van to make it useable for one with allergies told the unit was smoke free with a sticker on the window. The gas was also listed as near 7/8 full but when the van leveled out on the road a few miles after pickup, there was under 3/4 full. We have rented several times and this was the most disgusting and disappointing experience. The pickup was a wet dirt floor flea market with no rest room after driving an hour to pick up.

Tim W 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Very nice and helpful people!

TODD S 
Rating:
5.0

Customer did not leave a comment.

John R 
Rating:
5.0

Outstanding service. Great business and the perfect guy for the job. Very patient and kind, respectful.

JOAN G 
Rating:
4.0

Customer did not leave a comment.

Jim G 
Rating:
5.0

Easy drop off

Jim G 
Rating:
5.0

Customer did not leave a comment.

Neil D 
Rating:
5.0

Customer did not leave a comment.

doreen a 
Rating:
3.0

I was rerouted 3 times by Uhaul from my desired location. Additionally, they changed the size truck without my permission twice! I have been renting trucks from Uhaul for 35 years and will never do so again. They make the renter go out of their way to pick up or return their trucks for their benefit, at the inconvenience to the renter.] My issue is not with the local rental locations but rather the routing department and the corporation as a whole. I called to speak with someone about my issue and got transferred several times with on help. I requested a follow up call from a supervisor which never occurred because they were too coward to actually address our concerns.

Richard D 
Rating:
1.0

Truck was dirty - needed to be washed. Inside was dusty. No one was at the location. I already added information for my rental when I first rented it App was difficult to navigate on my cell phone I had to renenter information more than once It would not allow me to input a cell phone number that was already on file It took time to get approval from the uhaul clerk when I finally was waiting for approval

Garry H 
Rating:
5.0

It was a last minute deal I could've gotten it earlier

Raymond M 
Rating:
5.0

Thanks for the great service

gerald d 
Rating:
5.0

Customer did not leave a comment.

Doris M 
Rating:
5.0

By far the best in the area. The rest of the uhaul locations near here never answer their phones. This lady was awesome and extremely helpful and kind

Lexis P 
Rating:
3.0

Customer did not leave a comment.

Jeff V 
Rating:
5.0

Very convenient location and helpful staff.

Sally H 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Customer did not leave a comment.

John F 
Rating:
5.0

Ron at Ron storage and UHaul was great to work with trailer pulled great right down the road you can be very proud of U Haul 👍

John F 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
3.0

There was no office. Just a field.

Scott H 
Rating:
5.0

Customer did not leave a comment.

Ronald T 
Rating:
5.0

Ron and Haley have been very helpful

Tim G 
Rating:
5.0

Customer did not leave a comment.

Mike L 
Rating:
3.0

The off site check in was very difficult on the iPhone. I had to work with the 800 number and the person was very good but it took 45 minutes to finely get the key.

Tim E 
Rating:
5.0

The equipment was in great shape. Haley and Ron were both very friendly and helpful !!

Robert B 
Rating:
5.0

Easy friendly drop off

Jim G 
Rating:
5.0

Customer did not leave a comment.

Daniel G 
Rating:
3.0

Customer did not leave a comment.

MeriBeth T 
Rating:
5.0

Easy drop off

Jim G 
Rating:
5.0

my experience was perfect...thank you!

Claudette B 
Rating:
4.0

Haley was very helpful and pleasant to work with.

Linda M 
Rating:
2.0

Trailer was too small and it wasn’t clear on how to self serve. Not happy and all and would like refund please. Will never use your service again. We were told by the lady we spoke to that is would work just fine for us and it did not.

Amy M 
Rating:
2.0

Haley was a huge help. She is great.

Denise M 
Rating:
1.0

Customer did not leave a comment.

Linda D 
Rating:
3.0

Customer did not leave a comment.

DANA L 
Rating:
1.0

There wasn't anyone there to help me with the trailer. I asked for help and received a phone call and the guy said he had been there earlier and if I needed help I could try going to a location in Fergus Falls. He also said they had just learned my pickup time. I had received a text form Haley at 9:11 am so they had to know my pickup time was 3:00 pm. I was there about 3:15 pm. I had sent a text and said I might be earlier. Possibly before 2. My back still hurts from having to hook the 6x12 trailer up myself. These should have tongue Jack's and they do not. The guy that called me said he knew they were really heavy and said he had his daughter stand on the back to help with hooking them up. He did not offer to come back to the location to help me. Uhaul needs to make this right. I drove an hour and a half to get the trailer because none were available when I needed it in Brainerd. The people at this location should not be allowed to rent if they are not able to provide service.

Dan R 
Rating:
3.0

Would be nice if parking lot was plowed.

Patrick H 
Rating:
5.0

Fantastic Experience. Check in/out was very easy, truck was clean and drove well. Highly Recommended!

Christopher D 
Rating:
3.0

Price was different due to them not having right size of truck and u haul was not accommodating of that & blinkers on trailer did not work.

Tyler J 
Rating:
3.0

Customer did not leave a comment.

Jim G 
Rating:
3.0

I was contacted an hour prior to my rental explaining my equipment was not available - but that I should pick up in another city. I was not impressed with that and doing so caused problematic issues in logistics later. The UHaul location made it seem as though I was being unreasonable when I suggested I didn’t have the time to drive 30 miles out of my way. I did not appreciate the lack of jack stand on the hitch.

ERIN S 
Rating:
4.0

Customer did not leave a comment.

Doyle C 
Rating:
4.0

Only issue is I’m still looking for final updated receipt.

Mario L 
Rating:
2.0

I originally booked a uhaul from Fergus Falls, a day later they moved it to another Fergus Falls location. The following day they moved my pickup to Ottertail, 30 miles away! Realizing I now did have time to adjust this I decided to deal with it. I called the Ottertail location and was asked if I the store would be open when I got there so I wouldn't need to do the online check in. I was told it would be open. Then the morning of I received a call that the employee wouldn't be there so I would need to do it online. Then when I tried to do it online I got no where so I needed to call. The lady on the other end of the phone line was helpful, but overall it was a bad experience.

Paul B 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

Karen C 
Rating:
5.0

Customer did not leave a comment.

Shelly A 
Rating:
4.0

Customer did not leave a comment.

Dondi s 
Rating:
5.0

Customer did not leave a comment.

Michelle H 
Rating:
5.0

Great service easy to find.

Mark R 
Rating:
4.0

Customer did not leave a comment.

Michelle H 
Rating:
3.0

I never went in the building so don't feel I can comment on it. I didn't realize that when I dropped the trailer off there wouldn't be someone available to help me detach it. Fortunately, there was a number to call and the person was able to walk me through it. Maybe a heads up in correspondence that the location could be unattended would help customers be prepared to do it themselves. It was raining and I got grease on my hands. The product met my needs.

Leah J 
Rating:
4.0

I ordered U-Haul rental from Detroit Lakes about one week in advance and received a confirmation that a truck is available. Then, 24 hours before picking up the truck, I got a phone call that my rental is located in Alexandria, which is about 55 mi away. Should I know this in advance, I would pick up a different location during my online reservation. Then, I spent some time with the lady on the phone, trying to find closer location. She was OK, but had lots of background noise (laughing, talking) and was hard to understand what she's talking about. I've been renting u-haul trucks many times in the past and had no issues, but this time, I am disappointed in the service. Positive: it was easy and fast self-check in at the storage location. Truck was in good condition. Thank you!

Tamara S 
Rating:
5.0

My iPhone location service wasn’t working for after-hours check-in, but I was still able to check in my trailer via text message with photos. Very good crew to work with.

David R 
Rating:
5.0

Customer did not leave a comment.

Jim H 
Rating:
5.0

I thought the process worked very well. First time I have experienced a remote access process and had no problems. Agent was very professional and helpful.

Jon E 
Rating:
1.0

Customer did not leave a comment.

Sarah B 
Rating:
3.0

it was easy, but I prefer a location that has employees on site

robert r 
Rating:
5.0

Customer did not leave a comment.

Marty R 
Rating:
4.0

Customer did not leave a comment.

LLOYD D 
Rating:
4.0

Customer did not leave a comment.

Rickie T 
Rating:
5.0

Customer did not leave a comment.

Sue S 
Rating:
5.0

Noticed the tail light didn’t work when I got home.

Curt L 
Rating:
5.0

Customer did not leave a comment.

Scott R 
Rating:
5.0

Worked out good

Fred H 
Rating:
5.0

Customer did not leave a comment.

Joe F 
Rating:
5.0

This location was great and I had no issues with anything there. I did have an isssue with the website when checking out. I was unable to pick the option that the trailer was clean. So I was forced into a $15 charge even after uploading a picture. I challenged the charge and it got dropped but I shouldn’t have to go through that.

Broderick N 
Rating:
3.0

The uhaul was not clean and the online self check in did not work.

Luther K 
Rating:
5.0

The staff at this location was top notch. They had my equipment ready when I arrived and received the equipment I brought in a very professional manner and record time. I will always rent from Uhaul. Hands down. Thanks for the great experience

Christopher H 
Rating:
3.0

Customer did not leave a comment.

Wade S 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top