I was really impressed with the service I received from the team at this location. I arrived on a Wednesday evening, right before closing and needed to rent a one way truck to Las Vegas. The gentleman who worked with me went above and beyond to make sure that I was able to rent the truck and add a driver. I left right at closing time with keys in hand. A great experience. I would highly recommend this location!
RAE-ANN B
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is fine. You should be asking if I’ll ever rent a U-Haul again. Definitely not if I need off hours rental. Your remote checkin process sucks. It kept going back to make me take a picture of myself with no explanation why. Just horrible checkin experience Checkout at the location was great, someone met me as I pulled in and I was off in 30 seconds.
Steve SGreat experience, staff and management were helpful and friendly. Pleasant surprise.
CARL SSilvia was amazing. She helped with our reservation and made the necessary adjustments. The entire staff was awesome when pick up and dropping off the rental truck.
IAN SMake sure truck is actually clean even if it’s amusing. I returned it in clean condition. The location needs to do their jobs. Extremely unhappy. Will never rent from location again.
SALLY VApp and webservice is horrible, online check in did not work, link to do vehicle check out did not function
ALEXANDER EThey were fantastic and very helpful.
WILLIAM PSo convenient, thrilled to have this location. Only complaint is I couldn't check in using my phone because it was saying I wasn't at the correct location. When I pulled up where I need to be, it was in a secured access part of thr facility. They were able to check me in and out at the office but any after hours needs wouldn't have worked the GPS location needs to be updated to outside the fenced area.
TIA FThe 5X9 trailer did NOT have the motorcycle wheel chock as indicated in pictures. I even called to confirm before picking up the trailer that it had the chock feature, only to find out that the trailer did not have it. Please do a better job of representing the exact equipment that is being rented.
Vince SConvenient location & an excellent professional team!
David LDropped trailer off. No one was there for a review. I checked the trailer in on the app. Im the one who should get a 5 star review because I actually cared enough to wash the trailer and park it correctly. But, then again, Im not for profit over people either.
JAMES JDidn’t deal with anyone at drop off so really can’t rate them fairly based off option answers
Jessica WLow oil light came on
MICHAEL FClosed
Jack Dpretty easy pickup at that site and was really fast. No idea how you can improve on that!
katherine sNothing. Very pleasant experience
Harry GGreat staff
Robert MEveryone was very kind and helpful. The equipment was clean and fresh smelling.
Paula ENothing. Everything was great
Sandra SExcellent Service
Thomas PI was 43 minutes late with my return and was charged a full extra day rental. I even called in to let U-Haul know I was running late. This is excessive charging in my opinion.
Robert DI DROPPED OF THE TRUCK THE NIGHT BEFORE. I BROUGHT THE KEYS TO THE STORE AT 09:00AM, THEY WERE NOT OPEN HOURS ON THE WINDOW OPEN AT 09:00AM. WHEN THE PERSON WHO OPENED WOULD NOT GIVE ME A RECEIPT AND WAS VERY RUDE. HE TO ME HE WAS NOT AN EMPLOYEE OF U-HAUL AN REFUSED TO CHECK ME IN. I ASKED AGAIN FOR A DROP OFF RECEIPT AND HE REFUSED TO GIVE ME ONE AND ONCE AGAIN HE SAID HE WAS NOT AN EMPLOYEE OF U-HAUL. YET HE WAITED ON OTHER PEOPLE AND REFUSED TO CHECK ME IN. I WILL NEVER USE U-HAUL AGAIN AND I WILL TELL EVERYONE I KNOW NEVER TO USE U-HAUL. WORST EXPERIENCE I HAVE EVER HAD WITH U-HAUL.
roland tEverything was perfect - from pick-up to the return. The young lady who handled me was outstanding!
JERRY WI rent trucks from you 2-3 times a month. Usually I am very happy. On this occasion the truck had 1/4 tank of gas. At leaving it said 62 miles to empty. This was inconvenient as I couldn't even make it to my destination without stopping for gas. Upon returning the truck to you the Gauge said 61 Miles to empty. You charged me for 4 gallons of gas. 30 bucks. For 1 mile discrepency???? I ordered 6 moving blankets. I used 2 and the others were never touched. They were still in the bag. Looks like you charged me for a moving blanket. The 2 I used were in the truck. Please e mail back a resolution as this type of business makes me hesitant to use uhaul when there are many other options around.
Daniel KGreat service and very nice staff
Ahmad MI dropped off after hours but the instructions were very easy to follow and the site looked well maintained.
Michelle HThe assigned truck was not present in the parking lot when I arrived, despite my being there at the scheduled time. This required me to speak with a representative at the location, who then had to pull the truck around from a locked, gated area of the complex. Additionally, the box compartment of the truck was dirty when received, with a pile of dirt left in one corner and patches of dirt over the rest of the floor.
JARED KNothing
Richard WSamantha is the best. Very organized, professional and polite.
Lawrence TIt was bit out of was and far so we had to drive there which took some valuable time.
shankha bWay out of the way from everything. Ok if everything goes well but very remote if things dont go well like identifying who you are.
Robert MReally nice and helpful
Michelle LGet people who know what they are doing and hire people that care. Fox all the technology bugs and stand behind the promises of original reservations so you don’t screw up your consumers plans and cost them a lot of unexpected dollars.
Mark M