Customer did not leave a comment.JERROLD S.
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My original time to pickup was 7:30 at another location. My reservation guy moved to another location and time changed to 10:00Brian F.
Employees were extremely friendly and helpful both at pick up and drop off. I could not get the mobile pick up to function properly at pick up and even though the pick up time was slightly after their office closing time they were willing to stick around and help get me sorted and on my way quickly.ELIZABETH C.
Customer did not leave a comment.TINA A.
The confirmation email suggested we arrive 10 mins early to allow for the verification process. We arrived 15 mins early, at least, and still didn't finish the process until 20 mins into our 2 hour rental period. We were still able to return the truck on time, but it was frustrating that we lost valuable time packing to the lengthily mobile check in.Angela M.
All personnel knowledgeable, efficient and very pleasant. The facility is clean and very easy to navigate.EDWARD D.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.Kim L.
Customer did not leave a comment.Lorine B.
Customer did not leave a comment.MICHEAL M.
Customer did not leave a comment.Jennafer F.
I had no problems and the gentleman who helped me was very professional.. everything was perfect.CHRISTOPHER G.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.keith A.
Customer did not leave a comment.GREGORY R.
Customer did not leave a comment.RICHARD C.
Customer did not leave a comment.William B.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.BRITTANY H.
Customer did not leave a comment.Brett L.
The man met us, helped unhitch the trailer gave us advice. We were on our way quickly. Good Job. A big difference between the two places.Joseph R.
I had to haul the car hauler clear back to Denver to save 250.00. if I left it in Missouri it would have cost me well over 500.00. Rediculous... And, no place to conveniently drop it upon return.BRUCE G.
Customer did not leave a comment.CHARLES G.
very helpful.Julie R.
Quick, friendly & easy to work with.Sandy S.
Andrew was the guy that we checked out U-Haul in to. He was so awesome, he mad our U-Haul experience excellent, not only that but we also rented a storage unit from him. While we were moving our stuff out of the truck and into our new storage, he even went as far as giving my husband and I both a Redbull to drink, just as kind as can be super great to our children, engaged in great conversations. Totally recommend this place for U-Haul and storage. ANDREW made everything easy for us and made us feel well treated. Thank you Andrew!Kenneth L.
Customer did not leave a comment.OSCAR R.
Nothing! Check in and out was perfect! Kevin was especially professional and helpful. He communicated in a timely manner and went above and beyond to help make my experience positive! I'll rent from this location in the future, top notch service!!!Latrice L.
great customer serivceKIMBERLY D.
Great staffJENNIFER L.
The employee was very helpful. I believe his name was David? He helped me the morning of 4/17 with my truck rental.ERICH K.
Customer did not leave a comment.Felipe S.
We were not told that the tow dolly strapping system for our car had to be checked and tightened every so often. The car had dents on both sides on the rocker panels. U-Haul insurance denied the claim. I'll never use U-Haul again.Troy S.
Customer did not leave a comment.AUDREY A.
Customer did not leave a comment.JUSTIN F.
I will never use uhaul again, this time was fine. The time after I flew to Denver counting on my scheduled truck to drive my whole house to Texas and when I arrived there were no trucks within a 3 hr radius of me.CONNER R.
Customer did not leave a comment.Benjamin M.
Customer did not leave a comment.Stephanie C.
Customer did not leave a comment.Michael C.
The drop off was quick and easy. The lady who came out to get the truck found us afterward and returned the u-lock which we accidentally left in the cab of the vehicle. Thanks!Christopher B.
She was very nice and helpfulWILLIAM G.
I came after hours but the employee lives on site and noticed me. Very quick, friendly and helpful.MATTHEW K.
Customer did not leave a comment.JEFFREY M.
Everything was good for meRobert R.
Customer did not leave a comment.MATTHEW A.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Miles P.
Very friendly, quick, and easy drop off. The guy even helped us get our SUV off of the trailer in the cold + snow.Miles P.
Customer did not leave a comment.Allis K.
Have equipment at the location requested and "guaranteed" it was soposed to be at. Also no one avalible for drop-off at 12:05 had to leave it in the lot myself.Connor V.
Customer did not leave a comment.ROBERT C.
Customer did not leave a comment.PATTI H.
Customer did not leave a comment.STEVEN M.
Truck window was dirty. Inside instrument panel had remnants of spilled soda.Claudio T.
Left the 20 foot truck in the small parking lot. I wish there was a code so we could enter and park within the lot. Would have been easier than parking the 20' in the parking lotTyler M.
Very helpfulGARRICK-GREGORY M.
Customer did not leave a comment.BONNIE S.
Customer did not leave a comment.Ammiel O.
Kevin is very helpful and efficient. Always a pleasure to work with!VICTORIA B.
Customer did not leave a comment.Robert B.
It would have been nice to be informed that we needed to download the Uhaul app in order to check in the truck after hours. We went off the text message link and it could not determine our location and move forward with the check in process.Jeremy G.
Customer did not leave a comment.Heidi H.
I registered for mobile pick-up online only to find out later that this location doesn't offer it. Uhaul needs to fix this.TYLER S.
Customer did not leave a comment.Maggie V.
Just wanted to say that David Rosenberg at this location was excellent to deal with and I will rent from this location in the future. thanks, Dave!JOHN W.
Manager was super great. I had absolutely no issues and will definitely recommend this location to anyone in need of the services offered.JEFF C.
Customer did not leave a comment.JEFFREY B.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.Ronda R.
Cheaper per milesteven P.
Met me at the door. Super friendly, super efficient! Will absolutely recommend.DARREN G.
Customer did not leave a comment.Stacy P.
Customer did not leave a comment.Matt E.
Great Service. Easy drop-off.Rick M.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Juanita P.
Samantha Potts and her assistant were friendly and great. Great staff there. Made my rental for the day go smoothly. Definitely will recommend. ~MarcellinoMarcellino M.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Janet P.
Everything was quick and easy the truck was in great condition.Justine D.
Thank youTODD I.
Kevin the property manager was courteous, patient, helpful & very personable. I will definitely rent from there again.Cindy T.
Samantha was great she fixed the normal U-Haul screw up. I never did receive a 24 hour call and had to check 2 other places to see where my equipment was. I have learned to expect poor service from the national officeKevin T.
NO BECAUSE THEY CHARGE U FOR SCRATCHES THAT U NEVER DID I RENT A TRUCK FRIM U GUYS EVERYYEAR BUT I WILL START LOOKING ELSE WERE NOWMARK T.
Young lady was ever so helpful and polite. Didn't have any blankets. I did change pick location a few days before pick up. She did get enough blankets.Catherine M.
Customer did not leave a comment.Frank B.
Nothing. Very customer service and was very efficient in getting me in and out.Forest B.
There was trash and stuff in the van.Dakota T.
Customer did not leave a comment.Earl D.
Customer did not leave a comment.Sandra E.
Marking parking spaces to leave trailers/trucks.Rory M.
Customer did not leave a comment.JOHN B.
We didn't even rent equipment till 1104am. And they started the rental before we arrivedRay D.
Hard to find. No signs saying UhaulRobert J.
Customer did not leave a comment.Andrea L.
I made my reservation for the Wadsworth bypass location and happened to drop in the day before pick-up to verify information and was then told I would need to go to the 52nd location to pick up the trailer. I was not notified that they did not have the wiring adapter that I ordered with my reservation at this location, but was told that I should've received a call regarding this. When I showed up, I was then sent to the Wadsworth bypass location to get the adapter. Once there, they tried to charge me again for the adapter which I paid for online. By the time I got the trailer, I was an hour behing schedule and my trip was then delayed. When trying to contact customer service to let them know about my experience and change my drop off location (since the trailer did not leave the state) I was put on hold for over 20 minutes several times and then disconnected. Finally, I got ahold of a lady who was extremely rude and disconnected me once again. When we decided to get rid of the trailer and dropped it off, the location on Jewell and Garrison, had one man on staff who was in over his head with customers and the building was over 90 degrees inside. This entire experience has been awful, from being inconvenienced several times BEFORE picking up the trailer, to being delayed, dealing with rude employees after long hold times and being disconnected countless times, struggling to get reservations changed, watching an understaffed location with bad conditions race around to help an impossible amount of customers, to being rudely told that I won't be seeing any money back since I'm not returning it to the same location I picked up from (this location is impossible to get in contact with and no one else can schedule for them). This experience has just been completely miserable has ruined U-Haul for us.Bethany D.
Customer did not leave a comment.Doug B.
Customer did not leave a comment.Terrie C.
truck was not at the first location had to go to a second location and pick up the truck in Arvada. Pick up the truck it was clean had a couple spots that we took photos of but the cigarette smell was terrible in that truckKenneth K.