Customer did not leave a comment.Enrique M.
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was perfect.Dana W.
Customer did not leave a comment.JACKIE T.
Good except not much room..WADE C.
Customer did not leave a comment.Jeff S.
Exceptional customer service.Robert M.
Didn't open until 9:30. Very tight quarters. Difficult to turn around.Michael O.
Advantage Self Storage was great. But we DID NOT get advance notification from u-Haul that our pick up location had moved. Was a bit crazy purchasing a hitch at one location then rushing to pick up location at last minute. We had driven 1200 miles by this point to get there. So five stars for Advantage Self storage, 2 stars for U-Haul logistics failing to issue a text message or email within 24 hours of pickup.ROSS Y.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.David C.
Customer did not leave a comment.Megan D.
We had to call roadside service twice during our move. The truck needed a new battery. The first time it should've been replaced.Jeannie H.
Customer did not leave a comment.Sam K.
Excellent customer service from beginning to end!Doreen D.
Great service, convenient to have rentals right on site with storageJustin W.
Customer did not leave a comment.SCOTT D.
Customer did not leave a comment.Nick S.
THe person that checked us in was excellent!!!!Michael B.
The trailer worked very well. We had arranged with Kevin to return the trailer on Sunday night as the rental location is not near our home. The gate access code did not work on Sunday night so we had to drive 40 miles home and then 40 miles the next day to return the trailer. So a total of 120 extra miles. This was quite an inconvenience and expense. Matthiasmatthias L.
My complaint would be about dispatch from Cheyenne, I reserved a truck two months early and they called me the day before i fly out of Oregon and tell me there are no trucks available. Not even sorry. I later find out they have known the whole time that they did not have the truck or one coming in. I do appreciate the help from Denver U-Haul but it cost me 1000 dollars more than what i was quoted from Cheyenne. Not their fault.Steve C.
The young gentleman running the shop Saturday morning was very kind and helpful. He is a hard worker. A few of us showed up 30 minutes before the official opening time, but he unlocked the door and started helping us anyway. What a great way to start off an otherwise stressful moving day. Please give this guy some praise.Patrick B.
Customer did not leave a comment.Doug C.
We arrived after hours and someone who was still working late let us in. Great experience.Daniel Y.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Mayra G.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.John H.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Thomas A.
The trailer did not snuggly fit my 2 in ball. This made for lots of shifting on its long trip to Denver.Nellie S.
Customer did not leave a comment.Cris S.
Customer did not leave a comment.cully R.
Customer did not leave a comment.William L.
Kevin is a very polite and respectful person. Thank youRobert M.
This location and the gentleman working the desk were more than helpfulSean B.
Gas gauge was not accurate. They told me tank was full, but somehow after driving only a total of 7 miles, I had to put in 8 gallons of gas to actually fill the tank. They did the right thing though and refunded me for about 7.1 gallons.ANDREA C.
Customer did not leave a comment.Terrell L.
Customer did not leave a comment.JO C.
Customer did not leave a comment.KAYLEN EBONEE E.
It was an old trailer with the sliding door. Door was not functioning very well. Got stuck a few times. Probably has little to do with the dealership. I pointed out the issues. Otherwise, all good. Nice dealer.JAMES S.
Customer did not leave a comment.David H.
Customer did not leave a comment.Erin B.
Customer did not leave a comment.ERIN B.
Customer did not leave a comment.Ryan R.
Clean the truck exterior. When I received it, the truck was very dirty all over the outside, which made visibility difficult. Also, a Bluetooth connection option would be nice.Cameron M.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Kim B.
Customer did not leave a comment.mike G.
Great experience! Staff were super helpful. Will definitely come back if I need a trailer again!DAVID L.
Customer did not leave a comment.Ellen U.
Patrick was awesome! Trailer was dirty on the outside but clean inside. Thanks again Patrick!!Alexander V.
Customer did not leave a comment.Qiang L.
I was running late, and they called to check on me. They were very friendly, and got me checked in and out quickly, and hooked up the trailer. No complaintsStephen K.
Customer did not leave a comment.ALEXA C.
We are a repeat customer. Always friendly and efficient service. Always. Also use the storage facility. Safe and clean. Very good service over all.EDWARD D.
Patrick was very helpful with the return of my uhaul. Had a lot of problems happen with the move and he was very understanding and helped any bit he could.Chris F.
Customer did not leave a comment.Amber L.
Customer did not leave a comment.nicholas C.
Customer did not leave a comment.Sarah K.
Top guyCHRISTOPHER Q.
Customer did not leave a comment.James A.
The car dolly was defective and came apart on the highway before we put the car on it. I fixed it by supplying the missing retainer bolt.Stephen D.
Customer did not leave a comment.QUENTIN L.
Customer did not leave a comment.Bj H.
Very easy process, very friendly staffMichael M.
Customer did not leave a comment.DAWN S.
The agent was very knowledgeable and friendly nothing to improveNancy S.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Randy H.
Customer did not leave a comment.Christina D.
Keep up the great work.Sean M.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Tami C.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Renee C.
Good service and hospitality!RONNIE M.
Great service. On both ends. Blinker failed but that happens to all trailers.JOHN N.
Fantastic customer service. I would definitely go here again.JAMES B.
The staff is very friendly kind and courteous they are really good to work withTINA A.
Customer service was excellent.SHARON R.
Customer did not leave a comment.JERROLD S.
My original time to pickup was 7:30 at another location. My reservation guy moved to another location and time changed to 10:00Brian F.
Employees were extremely friendly and helpful both at pick up and drop off. I could not get the mobile pick up to function properly at pick up and even though the pick up time was slightly after their office closing time they were willing to stick around and help get me sorted and on my way quickly.ELIZABETH C.
Customer did not leave a comment.TINA A.
The confirmation email suggested we arrive 10 mins early to allow for the verification process. We arrived 15 mins early, at least, and still didn't finish the process until 20 mins into our 2 hour rental period. We were still able to return the truck on time, but it was frustrating that we lost valuable time packing to the lengthily mobile check in.Angela M.
All personnel knowledgeable, efficient and very pleasant. The facility is clean and very easy to navigate.EDWARD D.
Customer did not leave a comment.JEFFREY H.
Customer did not leave a comment.Kim L.
Customer did not leave a comment.Lorine B.
Customer did not leave a comment.MICHEAL M.
Customer did not leave a comment.Jennafer F.
I had no problems and the gentleman who helped me was very professional.. everything was perfect.CHRISTOPHER G.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.keith A.
Customer did not leave a comment.GREGORY R.
Customer did not leave a comment.RICHARD C.