Customer did not leave a comment.Matthew R.
Customer Reviews for Advantage Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This charge is incorrect. When I picked up the UHaul, it was nearly empty and upon completion and return of the U-Haul. The gas was refilled and left with more than during pick up. This gas charge needs to refunded to me immediately as this is not accurate.James W.
I use U-Haul all the time. This was the worst experience that I've had. I took advantage of the free storage this time because I moved across country and I needed to store a few things outside of my apartment that I'm just moved into. They sent me all over the world from different storage unit to different storage unit. I had to go sign paperwork for the storage unit at a different storage unit and then go back to the storage unit and then unload my stuff. Staff would not let me change my drop off location to a more convenient area considering they just made me drive all over and waste more gas. After I left and drop the truck off I then got a call from somebody at the location that I dropped the truck off at and they said that I owed them an extra $175. I asked them to break down why I owe that and they seemed very unsure as to why. I think that that's something that they should know especially for that amount of money. I told them that I was aware of $80 being pulled out once I return the truck for having it for extra days. But 175 doesn't make sense even if you add tax. Just never again will I use you haul this is crazy.Morgan H.
Customer did not leave a comment.victor M.
Excellent customer service!Andrea M.
Truck had some engine noise and very slow to accelerate but worked fine for my purposes, adam was very niceELEANOR M.
Customer did not leave a comment.BRUCE A.
Customer did not leave a comment.James L.
Over charged me and I still haven't got my money back over 300 error not happy.Jeff C.
Customer did not leave a comment.KAREN Y.
Very simple and professionalRichard P.
Very nice guys here and easy to rent/check out/check inSTEPHEN EDWARD J.
The staff were really helpful and professional.Robert P.
Kevin was great and made things quick and easy !Steve W.
It was so easy to pickup and drop off and what a great price for a little utility trailer! Now that we know how easy this is, we feel more free to take on projects, bigger item purchases, etc.Erica N.
Customer did not leave a comment.James B.
Trailer had a lot of dirt and dead wasp nests in itDavid D.
Customer did not leave a comment.James G.
It was an odd rental experience. The self storage location was in a neighborhood that didn't feel particularly safe. The staff member was nice that checked us in. The trailer was pretty beat up but functional so that's all that really matteredTIMOTHY B.
None, booking and use went very smoothly.Dean H.
Customer did not leave a comment.Lashona T.
Customer did not leave a comment.Nancy F.
The lady at this location was friendly and knowledgeable. A joy to work with.Shaun J.
Customer did not leave a comment.Jeff G.
Customer did not leave a comment.Kate K.
Staff super friendly, professional- awesome team, very responsive and available, thank youGene P.
Customer did not leave a comment.Jami Lynn H.
Great serviceRobert K.
Customer did not leave a comment.Daniel L.
Super fast and easy to pick up and drop off! Had to make this reservation after another U-Haul location canceled our reservation at the last minute. These guys saved the day!!Jason K.
We dropped off trailer after hours!Judi M.
Not enough miles give from my location to the next. Had to pay extra.Dixie N.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.Preston B.
Returning the trailer was a bit difficult due to the parking lot design. No pull through or even enough room to back the trailer up.Bryce H.
The staff there was very professional and pulled the van up front for me. They loaded the blankets and cleaned all the windows before I took the van. Great customer service.Anthony C.
Totally amazing customer service!Lena T.
Customer did not leave a comment.DENT R.
Customer did not leave a comment.Jonathan B.
Customer did not leave a comment.Jay A.
Customer did not leave a comment.Robert P.
Couldn't access the truck through app for early pick up.Katherine R.
Customer did not leave a comment.Kimberly S.
The staff were very helpful and friendly at this location. They went out of their way to help us manage our rental.Shea G.
Customer did not leave a comment.Janet E.
Customer did not leave a comment.Nancy H.
Very clean location. I'd definitely recommend renting storage space from Advantage Self Storage as well as renting Uhaul products from them. Very helpful individual finishing the return of the truck, car hauler and trailer.Shane R.
Customer did not leave a comment.Enrique M.
Nothing everything was perfect.Dana W.
Customer did not leave a comment.JACKIE T.
Good except not much room..WADE C.
Customer did not leave a comment.Jeff S.
Exceptional customer service.Robert M.
Didn't open until 9:30. Very tight quarters. Difficult to turn around.Michael O.
Advantage Self Storage was great. But we DID NOT get advance notification from u-Haul that our pick up location had moved. Was a bit crazy purchasing a hitch at one location then rushing to pick up location at last minute. We had driven 1200 miles by this point to get there. So five stars for Advantage Self storage, 2 stars for U-Haul logistics failing to issue a text message or email within 24 hours of pickup.ROSS Y.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Timothy T.
Customer did not leave a comment.David C.
Customer did not leave a comment.Megan D.
We had to call roadside service twice during our move. The truck needed a new battery. The first time it should've been replaced.Jeannie H.
Customer did not leave a comment.Sam K.
Excellent customer service from beginning to end!Doreen D.
Great service, convenient to have rentals right on site with storageJustin W.
Customer did not leave a comment.SCOTT D.
Customer did not leave a comment.Nick S.
THe person that checked us in was excellent!!!!Michael B.
The trailer worked very well. We had arranged with Kevin to return the trailer on Sunday night as the rental location is not near our home. The gate access code did not work on Sunday night so we had to drive 40 miles home and then 40 miles the next day to return the trailer. So a total of 120 extra miles. This was quite an inconvenience and expense. Matthiasmatthias L.
My complaint would be about dispatch from Cheyenne, I reserved a truck two months early and they called me the day before i fly out of Oregon and tell me there are no trucks available. Not even sorry. I later find out they have known the whole time that they did not have the truck or one coming in. I do appreciate the help from Denver U-Haul but it cost me 1000 dollars more than what i was quoted from Cheyenne. Not their fault.Steve C.
The young gentleman running the shop Saturday morning was very kind and helpful. He is a hard worker. A few of us showed up 30 minutes before the official opening time, but he unlocked the door and started helping us anyway. What a great way to start off an otherwise stressful moving day. Please give this guy some praise.Patrick B.
Customer did not leave a comment.Doug C.
We arrived after hours and someone who was still working late let us in. Great experience.Daniel Y.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Mayra G.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.John H.
Customer did not leave a comment.Karen B.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Matthew H.
Customer did not leave a comment.Thomas A.
The trailer did not snuggly fit my 2 in ball. This made for lots of shifting on its long trip to Denver.Nellie S.
Customer did not leave a comment.Cris S.
Customer did not leave a comment.cully R.
Customer did not leave a comment.William L.
Kevin is a very polite and respectful person. Thank youRobert M.
This location and the gentleman working the desk were more than helpfulSean B.
Gas gauge was not accurate. They told me tank was full, but somehow after driving only a total of 7 miles, I had to put in 8 gallons of gas to actually fill the tank. They did the right thing though and refunded me for about 7.1 gallons.ANDREA C.
Customer did not leave a comment.Terrell L.
Customer did not leave a comment.JO C.
Customer did not leave a comment.KAYLEN EBONEE E.
It was an old trailer with the sliding door. Door was not functioning very well. Got stuck a few times. Probably has little to do with the dealership. I pointed out the issues. Otherwise, all good. Nice dealer.JAMES S.
Customer did not leave a comment.David H.
Customer did not leave a comment.Erin B.
Customer did not leave a comment.ERIN B.
Customer did not leave a comment.Ryan R.
Clean the truck exterior. When I received it, the truck was very dirty all over the outside, which made visibility difficult. Also, a Bluetooth connection option would be nice.Cameron M.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Kim B.
Customer did not leave a comment.mike G.
Great experience! Staff were super helpful. Will definitely come back if I need a trailer again!DAVID L.