The trailer we got was pretty worn out, i.e. cracked fender, interior side bars loose, back door latch had to be pried open every time. Employees were very helpful but they could have explained drop off procedure better. I was there to drop it off at 9:30 as per the contract, no one was there but a person coming in to the storage let me in.(I didn't want to just leave it unsecured in the parking lot!) I took it off my truck and went to leave but found the gate wouldn't open without a code.I had to wait until another person was coming in to let me out! Perhaps you should give the trailer renters a gate code.....
MICHAEL M
Advantage Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arvada, CO 80002
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Customer Reviews
- 4.5 Average Customer Rating
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The drop off process was a bummer only because there was no one there to help with the trailer. The facility closes Sunday at 2PM but drop off was by 5PM. The contactless drop off is fantastic with the exception that the larger trailer weighs a lot so having an employee there to support the weight with a jack would have been very helpful. Ending up using my car jack to drop the trailer. Overall best U-haul location I’ve visited so far.
MICHAEL MThe location is a bit tricky to find, even with the gps.
MICHAEL CWe were given a 5 X 8 trailer which must have been made pre-WWII; it was an embarrassment to us, and should be destroyed.
RICHARD IPlease contact me. I booked reservation for 8am Saturday, and that reservation was changed to 3:30pm at a different location further from where I needed to move in town. It was then moved to this dealer location a third time for 3:30pm even further away. I will need the $50 credit applied you advertised on your website because my reservation was not honored. My phone number is 5633409196
Sam M