Customer did not leave a comment.TAHMINA J.
Customer Reviews for Afford Auto Service Inc
(U-Haul Neighborhood Dealer)
Sterling, VA 20166
Services at this Location:
- Mon–Fri10 am–6 pm
- Saturday10 am–3 pm
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Justin M.
Cleaner VanIvette G.
Customer did not leave a comment.Perry D.
Customer did not leave a comment.Edward B.
They are the best!! Five stars!!Walker I.
Used 24/7 access but there was no drop box for the key so I have to call and verify the location of the keyJohn M.
The service was efficient, friendly, to the point. Just what a client needs for this projects.Etienne H.
Customer did not leave a comment.Jose R.
Be honest and don't Still from customers. I had the car for 2 days and was charged for 3. The equipment was dirty when I received it and cleaned when I turned in and yet I was charged a cleaning fee. I picked up the vehicle from the guy and turned in to the same guy and was also charged an after hours fees. I rent from Uhaul often. Other locations don't typically do this kind of stuff. I request that I be refunded what I been over chargedHector V.
Customer did not leave a comment.Charles O.
The appointment was delayed by 45 minutes due to agent not on premises on time. Everything went very well after that and he was very nice.Jeffrey B.
The dealer was very helpful and courteous, I will recommend his dealership to my family and friends.nader K.
The drop-off location seemed like a cemetery for broken and discarded automobiles. I wasn't sure it was the right place. No U-Haul signage anywhere.Michael B.
My reservation was for 10 AM. No one showed up at the facility, which I was very surprised was actually a U-Haul facility due to the appearance and condition, until 10:35 AM. When the person showed up he actually asked if I would hook the trailer up. Which obviously I should not do. Additionally several of the blankets of the dozen I rented were obviously dirty from previous use.Jeffrey B.
We had a mobile pick up for 8:30am. We arrive around 8:45, go through the mobile prompts, and when we finally get the code for the lock box, it won't open. We try for a good 10 minutes and finally give up and call customer service. They were helpful, but ultimately couldn't do anything for us since the owner wasn't scheduled to be in until 10. Okay, so we go grab breakfast. We arrive back at 10:10... Owner is still not in even though he was contacted multiple times knowing we had an issue. Someone who I assume is an employee with his other business outside of U-Haul is on the phone with him trying to help us again. The owner on the phone keeps asking if we got billed yet for the truck and to write down our numbers just in case. After standing in the rain for another 20 minutes with my son now playing in a giant puddle and my husband fielding a work call, the employee finds someone from the back and it turns out the owner didn't have the correct code for the lock. The employee got the lock open and gave us the key. I get my son in the car seat (now soaking wet) and my husband runs over and lets me know the trucks gas is on empty and has 15 miles left in it's range. Lastly, the trucks transmission light came on during the drive to our new home. I wouldn't recommend this location to ANYONE.Erik W.
I drove up and was concerned based on my initial visual response, but i couldn't have been more Wrong. The gentleman was kind, polite, warm and very helpful.Barbara H.
Customer did not leave a comment.Anna K.
Customer did not leave a comment.Mehmet A.
I made the reservation at 4pm the day before I needed the truck and this was the only location near me that had a truck available at the last minute. When I arrived to pick it up, they put a note on the lock box that contained the key, which was important since the U-Haul app said it was in a different lock box. When I returned the truck later that day, they were very nice and took care of the return quickly.Wallace P.
Customer did not leave a comment.STEPHEN B.
No one knew what they were doing. The owner was very aggressive and unhelpful. This should not be a U-Haul location. I had to call the U-Haul number and the help line was so helpful. This location had no English speakers and did not have the key for the truck.Joseph K.
Customer did not leave a comment.Katherine B.
Customer did not leave a comment.jeffrey M.
More of a rent car place than a U -Haul place.Dustin D.
Customer did not leave a comment.James M.
Only moved a mattress and location charged $24.13 for dirty fee. Will never rent here again.Joseph L.
There was no clear indication where to drop the key after self-return. No drop box like other uhaul locations.AMIRHOSSEIN Z.
I followed the online turn-in process because it was Sunday, and it was fine. The location had plenty of space but very little signage. Most important, I could not locate the locked drop-box for the key so I am going back this morning to give the key to a human being...I hope.Joseph M.
Customer did not leave a comment.Russell R.
Customer did not leave a comment.Mark T.
Customer did not leave a comment.MARIAMAGDALENA L.
Customer did not leave a comment.EITANYISHAYAHU L.
Customer did not leave a comment.Eric C.
Very bad customer service. I tried to return the van and no one was there to do the transaction. The manager/owner saw me with the key and literally just drove away. I waited for 30 minutes and he never returned. Stay away from this place.Marcello E.
After hours drop off was not great as I could not get app or web site to work. As a result I was charged which I was not happy about.ANNEJUANITA H.
Works well & faster negotiating withRAMILCORTEZ R.
I was charged extra without a notice and that was never agreed to he never said anything about there being a extra charge tank was full everything was clean and got charged more this morning without knowing for what until I saw my bank account.Manuel V.
They failed to log my rental back in and continued to charge me for multiple days after returned. Will be filing a legal compliant. They did not answer phone or return call from message. It's a used car lot that uses the tow dollies to move their cars. Did not use U-Haul debt machine, had their own Best Buy card scanner and a laptop. Go to another real U-Haul location.ROLANDB T.
Customer did not leave a comment.Donald L.
Once I found someone to deal with the drop off, he had me disconnect and "park" the trailer myself. Luckily the trailer was light enough to move around by hand (way too crowded to position while still attached). Also fortunate that I did not roll the trailer past the end of the paved area and down the slight hill and into the street (no curb stop!).JAMES C.
My contract was to be a rate of $24.95 for a 24 hour trailer rental. The Uhaul site tacked on an additional $8.00 Safe Tow charge that I DID NOT ASK FOR and now I see an after hours service fee of $20.00? I picked up the trailer after 3 p.m. on 9/8/2021 and dropped off the unit on 9/9/2021 at 8:05 a.m. (I took a picture when dropping off the unit, which has a time date stamp on it), because the site operator asked for me to drop the unit off early if possible, which is what I did. It looks like I'm being fraudulently scammed out of an additional $28.00. Please advise.Craig S.
Super friendly and supportive service from location operator. Best U-Haul experience I've ever had!Andrew S.
Great service, the person that attended us was very friendly and helpful.Cesar E.
Customer did not leave a comment.JON H.
Customer did not leave a comment.ERIC W.
Customer did not leave a comment.Daniel K.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.CYNTHIA Aku Nkan N.
While the staff were very friendly and helpful, the facility is very run down and difficult to maneuver a truck and trailer combination. Too tight. I will emphasize again the staff were great.Gregory K.
Be on site when a vehicle is being checked out, keep vehicles up to safety standards by doing regular maintenance and making sure all lights work upon renting out vehicles. Also they need to clean the van in between individuals, my van was covered in soda/drink looking spills when I checked it out and then I was charged a cleaning fee, which I have never been charged because I return equipment as I received it.Angelina G.
The online uhaul portal is a mess. I returned truck after hours and spent from 11:15 pm to 12:56 am trying to get the correct odometer reading. I was charged $20 for after hour check/next day check in. They knew I was returning late and the only reason it stretched into the next day is because the online app is not user friendly. I would not recommend uhaul if you have to use online app. This location does not have a secure after hour drop box and the mail slot at another door does not appear to be for uhaul. As a last resort I tried calling the 24 hour uhaul hot line and had to wait 20 minutes for a representative that was not helpful with the location I was at. I think it was unfair that I was charged the $20 additional fee. It should not have taken 1 hour and 45 minutes to log on coupled with the under staffed uhaul customer service support or lack thereof. Use Penske or budget - much better drop off process!!!David A.
Customer did not leave a comment.Mohamed Q.
Good serviceDAWIT W.
I ordered 2 dozen blankets but the check in person only had 10. That person explained that they did not have the blankets so all I had to do was tell the people that check me in and they would call them to let them know. I requested 3 times to write it down or mark it and the check in person refused.Tyson F.
Customer did not leave a comment.Matthew S.
The office opened a half hour late, not only that but I was not aware when I rented the truck that I would have to pick it up somewhere other than Port Royal location. Out storage unit was in Springfield and the extra time spent getting the truck really hurt our ability to move safely. The movers had to rush and unload in one day instead of having two days as planned and so now everything is in a pile in the basement instead of being placed in the rooms where it belongs. The gentleman at Afford was very nice but I was not happy with the experience this time due to the delay. U-haul has always been good to deal with but if I had known ahead of time about the pick up time and location I would have done things differently. Thanks for the beautiful clean truck though, it did the job all in one load. Happy New Year!CYNTHIALEE P.
The trailer was left at a drop lot that was unattended. The online process had issues with identifying the location service and completing the check in process.Jim L.
Customer did not leave a comment.James L.
They got me in & out prontoTHEODORE W.
Customer did not leave a comment.Isreal D.
Customer did not leave a comment.LES C.
Had very bad experience with U-Haul Neighborhood Dealer, 11410 N Shore Dr, Reston, VA 20190. Reservation was 8/22, but for some reasons, the order was totally messed up, therefore, the reservation was cancelled when pick up, that was not professional way on handling business and not acceptable in any way. I learned a new definition of U-Haul reservation, which is not hold accountable at all.TONG C.
The personnel were very helpful, but the location could be hard for some to drive into.Lauren P.
Terrible place to drop off truck. Had to wait 30 minutes for attendant to return from where noone knew or could they speak English. Will NEVER use this business location again.BRENDAJOYCE B.
The people were pretty nice but the location and condition of the location were terrible. Dirty, messy.Mike B.
Nobody in the office and had to wait.ANTONIOSAN GIL S.
The location was very dirty both inside and out and the location wasn't desirable at all.Reggie C.
Car repair shop. The mechanism said boss is not here. No way to contact boss. Could not properly drop off equipment with documentation or receiptJames R.
The guy running this is super creepy. He came out with his belt half off, half putting it on like his pants were off. He didn't want me to use the uhaul app but to use his system for checking in and payment. Took phone calls in the middle of talking to me. Stood really close during a global pandemic. 100% will never, ever use this service again and will warn everyone I can to stay far, far away from this creepy, sketchy guy.Stephanie W.
Customer did not leave a comment.omar A.
I had originally reserved to a different location before last minute they transferred me to this location . I did early check in but nothing worked as I got there . So I had to go in .. the guy took so long . Was a little frustrated ! Didn't know I had a hold deposit either .Joy S.
Customer did not leave a comment.Jeremy E.
I was charged a cleaning fee even though I returned the truck clean with pictures for proof. Had to spend 40min on the phone with uhaul customer service to deal with that. Might be better not to deal with this particular subcontractor if you need to return the truck after hours (when the office is closed).Chakupalesa M.
I returned the van 4:30pm. My receipt says I returned it at 7:20pm. When I returned the van the man who originally gave me the keys took a look around the van and said I should've swept the inside of the van. I told him I would sweep it (even though the van was clean.) He said that it was too late and that he wouldn't charge me the full cleaning fee. I suspected this was a trick he used to increase rental fees. I did not protest because I was in a hurry to leave. I was afraid of catching or spreading the coronavirus and he was coughing without covering his mouth. I was happy that the location was near me but I will never go there again.Tarvor L.
Customer did not leave a comment.John S.
The issue was more with the U-Haul app that made it much harder to obtain the vehicle, and would have just been easier getting it all done at the facility. Further the COVID outbreak made it much more difficult to get the vehicle back in a proper manner. I hope U-Haul would consider a financial break on all those additional days the van went unused but could not be returned due to the mandatory lockdown protocol.Anoosha N.
When I arrived door no one was in office or responded to calling out for assistance. Had to call number for the business (it was 10:30 AM). When phone rang on the counter 2 men from a back room came in to the office. As soon as turn in of trailer was completed, I left the building but went back immediately as I had a question. Door locked, no response to knocking.robert K.
Moses was exceptional. I tried to call the office several times in the hopes of letting his supervisor know how happy I was with his service.Mary L.
To slowly serviceYonys G.
Customer did not leave a comment.Jimmy B.
Took a while to get the equipment which was scratched and dented. You changed the return location and we had to pay more mileage and gas to return it.Madeline J.
Customer did not leave a comment.James W.
You stole my money and lied to me about the cost of the truck, saying its $29 then charging me $129 saying the $100 is a deposite fee. Then never recieving my money. Your corprate office calls me and says the $100 is the cost of the truck and don't even return my $29. Such of the earth business.Thomas J.
Poorly lit, not well marked, overcrowded lot, and no marked drop box. This is the worse uhaul location I have been to and would never use them if I had a choice.John J.
Terrible place.Dirty , muddy, narrow space, Service was very lousy. Not helpful. I am not recommend to nobody.sheng L.
There was no one at drop off place There phones on the contract did not answer . Apparently a different number given also did not answer . While all places have a right to conduct business as they deem fit , inconveniences can be avoidedadnan Z.
This location was a secondary business for the owner who also runs an automotive repairs shop. Although he was very courteous and helpful once he could get to me, the lot he operates from is small and cluttered with other non U-haul vehicles making it hard to bet the trailer I was renting off the premises.Alan L.
Customer did not leave a comment.Amelia S.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Brian B.
Running lights on trailer did not work and your employee said numerous times well they worked earlier. Do you want to take it or not?? There were no other trailers at this location and i made reservations well in advance. He was completely unprofessional and putting my life and other drivers on road at risk did not matter to him whatsoever. $376 total cost for sub par equipment is ridiculous! When I dropped off trailer in Gainesvillle i was told it would have been $46 from Gainesvillle to Fairfax!!Jeanette R.
Had to search the premises for someone, even though I had talked to the owner 15 min earlier to inform of drop off. Yard was very cramped creating traffic issues. Very large potholes. Left without a receipt since I was told he could not print from his phone. Unsatisfying.Phillip O.
The guy who helped us with our pickup at this location was very helpful and friendly. Great customer service.Amber S.
I really had a good experience with u haul thank you so much for ur hospitalityEsayase T.
I would not recommend this company to anybody. My reservation was not in the location that I select in the computer. the truck had problem with the direction, you had to hold the wheel all the time, this was very dangerous to drive. the customer service very poor, I could not believe this was happening in America.Jose M.
Be more specific with rates. I asked several times what my rate was gonna be per mile after my 30 mile contract. The salesman gave me a price ranging from $.49 to $1.29. When I asked which is was gonna be he said probably $.49. When I called to confirm my payment and how much I owed for the remaining mileage and extra day. I wasnt happy that I paid $.99 per mile instead of the $1.29.James M.
6 Days after I returned the cargo van, on the same day nonetheless, I was charged for a scratch on the van. Mind you no charge was made to my card after the rental charge was finished. 6, 6 freakin days later there a scratch in a parking lot where the person rents cars, rents storage and Uhaul vehicles. To hold me liable for something that was returned and then 6 days later state there is damage, which is outside at a place that closes at 6 pm is bullshit. Do not rent here, do not use Uhaul, the moble check out is a scam!! Oh yea, I even purchased their insurance and was still charged for a damage.Jeffrey N.
a good and friendly person,Hazem H.
Seemed very messy and unorganized.Richard S.
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