Customer Reviews for Afford Auto Service Inc
(U-Haul Neighborhood Dealer)

142 reviews

1 A Douglas Crt   Sterling, VA 20166

(703) 435-6320

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(703) 435-6320

1 A Douglas Crt
Sterling, VA 20166

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I made the reservation at 4pm the day before I needed the truck and this was the only location near me that had a truck available at the last minute. When I arrived to pick it up, they put a note on the lock box that contained the key, which was important since the U-Haul app said it was in a different lock box. When I returned the truck later that day, they were very nice and took care of the return quickly.

Wallace P. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN B. 
Rating:
1.0

No one knew what they were doing. The owner was very aggressive and unhelpful. This should not be a U-Haul location. I had to call the U-Haul number and the help line was so helpful. This location had no English speakers and did not have the key for the truck.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Katherine B. 
Rating:
5.0

Customer did not leave a comment.

jeffrey M. 
Rating:
3.0

More of a rent car place than a U -Haul place.

Dustin D. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
1.0

Only moved a mattress and location charged $24.13 for dirty fee. Will never rent here again.

Joseph L. 
Rating:
2.0

There was no clear indication where to drop the key after self-return. No drop box like other uhaul locations.

AMIRHOSSEIN Z. 
Rating:
2.0

I followed the online turn-in process because it was Sunday, and it was fine. The location had plenty of space but very little signage. Most important, I could not locate the locked drop-box for the key so I am going back this morning to give the key to a human being...I hope.

Joseph M. 
Rating:
4.0

Customer did not leave a comment.

Russell R. 
Rating:
5.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

MARIAMAGDALENA L. 
Rating:
5.0

Customer did not leave a comment.

EITANYISHAYAHU L. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
1.0

Very bad customer service. I tried to return the van and no one was there to do the transaction. The manager/owner saw me with the key and literally just drove away. I waited for 30 minutes and he never returned. Stay away from this place.

Marcello E. 
Rating:
3.0

After hours drop off was not great as I could not get app or web site to work. As a result I was charged which I was not happy about.

ANNEJUANITA H. 
Rating:
1.0

Works well & faster negotiating with

RAMILCORTEZ R. 
Rating:
1.0

I was charged extra without a notice and that was never agreed to he never said anything about there being a extra charge tank was full everything was clean and got charged more this morning without knowing for what until I saw my bank account.

Manuel V. 
Rating:
1.0

They failed to log my rental back in and continued to charge me for multiple days after returned. Will be filing a legal compliant. They did not answer phone or return call from message. It's a used car lot that uses the tow dollies to move their cars. Did not use U-Haul debt machine, had their own Best Buy card scanner and a laptop. Go to another real U-Haul location.

ROLANDB T. 
Rating:
1.0

Customer did not leave a comment.

Donald L. 
Rating:
2.0

Once I found someone to deal with the drop off, he had me disconnect and "park" the trailer myself. Luckily the trailer was light enough to move around by hand (way too crowded to position while still attached). Also fortunate that I did not roll the trailer past the end of the paved area and down the slight hill and into the street (no curb stop!).

JAMES C. 
Rating:
1.0

My contract was to be a rate of $24.95 for a 24 hour trailer rental. The Uhaul site tacked on an additional $8.00 Safe Tow charge that I DID NOT ASK FOR and now I see an after hours service fee of $20.00? I picked up the trailer after 3 p.m. on 9/8/2021 and dropped off the unit on 9/9/2021 at 8:05 a.m. (I took a picture when dropping off the unit, which has a time date stamp on it), because the site operator asked for me to drop the unit off early if possible, which is what I did. It looks like I'm being fraudulently scammed out of an additional $28.00. Please advise.

Craig S. 
Rating:
5.0

Super friendly and supportive service from location operator. Best U-Haul experience I've ever had!

Andrew S. 
Rating:
5.0

Great service, the person that attended us was very friendly and helpful.

Cesar E. 
Rating:
5.0

Customer did not leave a comment.

JON H. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
3.0

Customer did not leave a comment.

Daniel K. 
Rating:
3.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA Aku Nkan N. 
Rating:
2.0

While the staff were very friendly and helpful, the facility is very run down and difficult to maneuver a truck and trailer combination. Too tight. I will emphasize again the staff were great.

Gregory K. 
Rating:
1.0

Be on site when a vehicle is being checked out, keep vehicles up to safety standards by doing regular maintenance and making sure all lights work upon renting out vehicles. Also they need to clean the van in between individuals, my van was covered in soda/drink looking spills when I checked it out and then I was charged a cleaning fee, which I have never been charged because I return equipment as I received it.

Angelina G. 
Rating:
2.0

The online uhaul portal is a mess. I returned truck after hours and spent from 11:15 pm to 12:56 am trying to get the correct odometer reading. I was charged $20 for after hour check/next day check in. They knew I was returning late and the only reason it stretched into the next day is because the online app is not user friendly. I would not recommend uhaul if you have to use online app. This location does not have a secure after hour drop box and the mail slot at another door does not appear to be for uhaul. As a last resort I tried calling the 24 hour uhaul hot line and had to wait 20 minutes for a representative that was not helpful with the location I was at. I think it was unfair that I was charged the $20 additional fee. It should not have taken 1 hour and 45 minutes to log on coupled with the under staffed uhaul customer service support or lack thereof. Use Penske or budget - much better drop off process!!!

David A. 
Rating:
5.0

Customer did not leave a comment.

Mohamed Q. 
Rating:
5.0

Good service

DAWIT W. 
Rating:
2.0

I ordered 2 dozen blankets but the check in person only had 10. That person explained that they did not have the blankets so all I had to do was tell the people that check me in and they would call them to let them know. I requested 3 times to write it down or mark it and the check in person refused.

Tyson F. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
2.0

The office opened a half hour late, not only that but I was not aware when I rented the truck that I would have to pick it up somewhere other than Port Royal location. Out storage unit was in Springfield and the extra time spent getting the truck really hurt our ability to move safely. The movers had to rush and unload in one day instead of having two days as planned and so now everything is in a pile in the basement instead of being placed in the rooms where it belongs. The gentleman at Afford was very nice but I was not happy with the experience this time due to the delay. U-haul has always been good to deal with but if I had known ahead of time about the pick up time and location I would have done things differently. Thanks for the beautiful clean truck though, it did the job all in one load. Happy New Year!

CYNTHIALEE P. 
Rating:
1.0

The trailer was left at a drop lot that was unattended. The online process had issues with identifying the location service and completing the check in process.

Jim L. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
5.0

They got me in & out pronto

THEODORE W. 
Rating:
5.0

Customer did not leave a comment.

Isreal D. 
Rating:
5.0

Customer did not leave a comment.

LES C. 
Rating:
5.0

Had very bad experience with U-Haul Neighborhood Dealer, 11410 N Shore Dr, Reston, VA 20190. Reservation was 8/22, but for some reasons, the order was totally messed up, therefore, the reservation was cancelled when pick up, that was not professional way on handling business and not acceptable in any way. I learned a new definition of U-Haul reservation, which is not hold accountable at all.

TONG C. 
Rating:
3.0

The personnel were very helpful, but the location could be hard for some to drive into.

Lauren P. 
Rating:
2.0

Terrible place to drop off truck. Had to wait 30 minutes for attendant to return from where noone knew or could they speak English. Will NEVER use this business location again.

BRENDAJOYCE B. 
Rating:
2.0

The people were pretty nice but the location and condition of the location were terrible. Dirty, messy.

Mike B. 
Rating:
2.0

Nobody in the office and had to wait.

ANTONIOSAN GIL S. 
Rating:
1.0

The location was very dirty both inside and out and the location wasn't desirable at all.

Reggie C. 
Rating:
1.0

Car repair shop. The mechanism said boss is not here. No way to contact boss. Could not properly drop off equipment with documentation or receipt

James R. 
Rating:
1.0

The guy running this is super creepy. He came out with his belt half off, half putting it on like his pants were off. He didn't want me to use the uhaul app but to use his system for checking in and payment. Took phone calls in the middle of talking to me. Stood really close during a global pandemic. 100% will never, ever use this service again and will warn everyone I can to stay far, far away from this creepy, sketchy guy.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

omar A. 
Rating:
2.0

I had originally reserved to a different location before last minute they transferred me to this location . I did early check in but nothing worked as I got there . So I had to go in .. the guy took so long . Was a little frustrated ! Didn't know I had a hold deposit either .

Joy S. 
Rating:
3.0

Customer did not leave a comment.

Jeremy E. 
Rating:
1.0

I was charged a cleaning fee even though I returned the truck clean with pictures for proof. Had to spend 40min on the phone with uhaul customer service to deal with that. Might be better not to deal with this particular subcontractor if you need to return the truck after hours (when the office is closed).

Chakupalesa M. 
Rating:
2.0

I returned the van 4:30pm. My receipt says I returned it at 7:20pm. When I returned the van the man who originally gave me the keys took a look around the van and said I should've swept the inside of the van. I told him I would sweep it (even though the van was clean.) He said that it was too late and that he wouldn't charge me the full cleaning fee. I suspected this was a trick he used to increase rental fees. I did not protest because I was in a hurry to leave. I was afraid of catching or spreading the coronavirus and he was coughing without covering his mouth. I was happy that the location was near me but I will never go there again.

Tarvor L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The issue was more with the U-Haul app that made it much harder to obtain the vehicle, and would have just been easier getting it all done at the facility. Further the COVID outbreak made it much more difficult to get the vehicle back in a proper manner. I hope U-Haul would consider a financial break on all those additional days the van went unused but could not be returned due to the mandatory lockdown protocol.

Anoosha N. 
Rating:
2.0

When I arrived door no one was in office or responded to calling out for assistance. Had to call number for the business (it was 10:30 AM). When phone rang on the counter 2 men from a back room came in to the office. As soon as turn in of trailer was completed, I left the building but went back immediately as I had a question. Door locked, no response to knocking.

robert K. 
Rating:
5.0

Moses was exceptional. I tried to call the office several times in the hopes of letting his supervisor know how happy I was with his service.

Mary L. 
Rating:
1.0

To slowly service

Yonys G. 
Rating:
2.0

Customer did not leave a comment.

Jimmy B. 
Rating:
2.0

Took a while to get the equipment which was scratched and dented. You changed the return location and we had to pay more mileage and gas to return it.

Madeline J. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
1.0

You stole my money and lied to me about the cost of the truck, saying its $29 then charging me $129 saying the $100 is a deposite fee. Then never recieving my money. Your corprate office calls me and says the $100 is the cost of the truck and don't even return my $29. Such of the earth business.

Thomas J. 
Rating:
1.0

Poorly lit, not well marked, overcrowded lot, and no marked drop box. This is the worse uhaul location I have been to and would never use them if I had a choice.

John J. 
Rating:
1.0

Terrible place.Dirty , muddy, narrow space, Service was very lousy. Not helpful. I am not recommend to nobody.

sheng L. 
Rating:
3.0

There was no one at drop off place There phones on the contract did not answer . Apparently a different number given also did not answer . While all places have a right to conduct business as they deem fit , inconveniences can be avoided

adnan Z. 
Rating:
2.0

This location was a secondary business for the owner who also runs an automotive repairs shop. Although he was very courteous and helpful once he could get to me, the lot he operates from is small and cluttered with other non U-haul vehicles making it hard to bet the trailer I was renting off the premises.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Amelia S. 
Rating:
2.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
1.0

Running lights on trailer did not work and your employee said numerous times well they worked earlier. Do you want to take it or not?? There were no other trailers at this location and i made reservations well in advance. He was completely unprofessional and putting my life and other drivers on road at risk did not matter to him whatsoever. $376 total cost for sub par equipment is ridiculous! When I dropped off trailer in Gainesvillle i was told it would have been $46 from Gainesvillle to Fairfax!!

Jeanette R. 
Rating:
2.0

Had to search the premises for someone, even though I had talked to the owner 15 min earlier to inform of drop off. Yard was very cramped creating traffic issues. Very large potholes. Left without a receipt since I was told he could not print from his phone. Unsatisfying.

Phillip O. 
Rating:
5.0

The guy who helped us with our pickup at this location was very helpful and friendly. Great customer service.

Amber S. 
Rating:
5.0

I really had a good experience with u haul thank you so much for ur hospitality

Esayase T. 
Rating:
1.0

I would not recommend this company to anybody. My reservation was not in the location that I select in the computer. the truck had problem with the direction, you had to hold the wheel all the time, this was very dangerous to drive. the customer service very poor, I could not believe this was happening in America.

Jose M. 
Rating:
3.0

Be more specific with rates. I asked several times what my rate was gonna be per mile after my 30 mile contract. The salesman gave me a price ranging from $.49 to $1.29. When I asked which is was gonna be he said probably $.49. When I called to confirm my payment and how much I owed for the remaining mileage and extra day. I wasnt happy that I paid $.99 per mile instead of the $1.29.

James M. 
Rating:
1.0

6 Days after I returned the cargo van, on the same day nonetheless, I was charged for a scratch on the van. Mind you no charge was made to my card after the rental charge was finished. 6, 6 freakin days later there a scratch in a parking lot where the person rents cars, rents storage and Uhaul vehicles. To hold me liable for something that was returned and then 6 days later state there is damage, which is outside at a place that closes at 6 pm is bullshit. Do not rent here, do not use Uhaul, the moble check out is a scam!! Oh yea, I even purchased their insurance and was still charged for a damage.

Jeffrey N. 
Rating:
5.0

a good and friendly person,

Hazem H. 
Rating:
2.0

Seemed very messy and unorganized.

Richard S. 
Rating:
1.0

The person in charge of the place was a lousy service, my appointment was at 10 am, and the office was closed, so was he told me that he won very little and that that's why he didn t do his job better, I'm definitely not going back to this place and I don T recommend it

Oscar E. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
1.0

The facility was a mess; paperwork everywhere, clothes hanging in the “office”, etc. Bait and switch business practices were used. At pick-up we were told there would not be a charge for add-on items that were not requested but, charge added. We were charged a cleaning fee although the truck was completely cleaned out. We were told to “not worry” about the gas used but, again were charged. All in all, $36 in bait and switch charges. A complete predator business, this place will never again get our business.

Kimberly P. 
Rating:
2.0

be ready for appointment. clean the place up a bit. faster internet.

John M. 
Rating:
2.0

Train the guy to understand the computer. He seemed lost and had to keep starting over. It took an hour and I was the only one there. He kept walking outside and dealing with other people and walking away to talk on the phone to people who called. I had to take over using the computer and typing the info myself.

David M. 
Rating:
1.0

Trailer brakes were dragging. Left my by the road for 4 hours waiting for Uhaul road-side assistance.

Keith H. 
Rating:
2.0

I expected to pick up trailer in Leesburg which was confirmed. Then found I had too go to sterling for pickup. Software on phone did not work for photo ID. Took me two hours longer to get trailer and I had to pay my help an extra hour for waiting around for trailer. I was not very happy. And agent did not appear to know software very well either.

Roy D. 
Rating:
1.0

He changed me $25 for not cleaning the truck which I always do, this is the first time that somebody change me. He ale so try to blame me for the damage on fender , but I told him it was already there and have pictures to prove that

Robert W. 
Rating:
1.0

This was an absolutely HORRIBLE experience. This location caused us to be four hours behind on our move. I did the express check-in ahead of time. A guy from the store called me the day before and told me that the location was not open at the guaranteed pickup time (8 AM) but that he could meet me at 9 AM. When we got there at 9 AM, it took an additional three hours to get the moving van that was guaranteed. This shop single-handedly ruined my moving day when I did everything I was told to do to ensure a smooth move.

Charles U. 
Rating:
1.0

Customer did not leave a comment.

Edward C. 
Rating:
4.0

Everything was well streamlined, just make your internal website faster--I could see a large delay between the staff pressing ok/send/etc on one page, and getting a response from your servers.

Masoud P. 
Rating:
5.0

Customer did not leave a comment.

HAZEM H. 
Rating:
3.0

Customer did not leave a comment.

NICK L. 
Rating:
1.0

This drop off location is a dump. It is a mess and there is virtually no one in charge. you should change this immediately. It is difficult to find and is the bottom of a very deep barrel.. Uhaul can do better.

NEAL G. 
Rating:
4.0

I got a bill for $10 for cleaning even though the truck was clean. Not sure why I was charged the amount.

Neel M. 
Rating:
1.0

They are charging $25 for cleaning which I think not appropriate.

Abdelrahim A. 
Rating:
3.0

Customer did not leave a comment.

Mira R. 
Rating:
2.0

I was a little concerned when truck was dropped off since it was not like the typical UHaul office or gas station branch type. There was a bigger, more UHaul inviting office with trucks and signage at the storage place across Ox Road.

Alfonso M. 
No reviews have been submitted for this location.

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