Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was always received with courtesy and professionalism.
They have two different charges pending on my card so fix that issue and everything is good
The rental truck had an awful sweaty smell. It's COVID-19 therefore it should be sanitized after every patron. I used my personal Clorox wipes from my own vehicle to wipe down before and after usage.
I was charged an additional $50 after I rented and returned
My rental was for 9am, sat outside location over 20mins before someone finally opened up. Then there was no good morning, nor apology. So i call uhaul, Then i was sent a vip certificate that i was told i could use when i turn my rental in, which was not true. I was very dissatisfied
Ballard was very helpful . I will use this location again.
Got what I needed at the last-minute. Ballard made the rental quick and easy as well as the return. Final invoice was timely and accurate. Great job!
Overall I have no complaints.. The service was good. I had a problem downloading the pictures online in uhaul portal.
i had pre-paid for a 15 foot and had to settle for a 20 foot. it was a bad situation and I will not be using you again
Nothing as I could see.Everything was excellent.
Good
The storage was a great place for me to put my stuff and if I’m in need again I will come back and tell friends and family
Ballard was excellent. He was super helpful and a pleasure to work with. I will definitely be using this U-Haul location in the future.
The management was not clear on the terms. Simply telling me I “can keep the truck as long as I want†is not clear advice. I had to ask what the consequences would be over 24 hours. More charges! I returned the truck in 11 hours. My return notice said 24 hours. Management at this store is sub-par.
On 12 Aug 2017 at 11:41 hrs. my wife and I rented a vehicle from U-hauling Columbus GA for an two-hour move. We inspected the truck and all looked to be ok. After getting to our location, I had a bug on my arm and was thinking it had gotten in somehow on the drive. After we put our item in the that back we headed to storage and out the up. And again, some bugs were on my leg just two this time. Got back in and start back to the location where we had got the truck from I started getting bites on my legs and arm so we pulled over to investigate and found that somehow the bugs which where ants had made a nest somewhere on the driver's side and where eating me up. The location was closed when we got back so we didn't get to tell them. 14 Aug I had to make an appt with my Doctor due to the amount of bites I had on my leg and arm. Res # 91272384
I gave it average because the new owners have yet to complete the renovations for the storage unit and U-Haul business. However, the service was OUTSTANDING. I reserved a trailer in the morning and was scheduled to arrive mid-afternoon, driving 7 hours. The owner called and informed me that the location closed at noon. He took pity on me and agreed to meet me when I arrived! He was courteous and helpful and did not make me feel like a burden. To my surprise when I arrived, I discovered that the owner was one of my own students from high school! I give this location high marks for the above-and-beyond service.
