Don’t lie to customers by telling them that you will waive the equipment charge fee. The truck we received was not empty, previous renter left a lot of empty boxes. I offered to help remove the boxes because the rep was working alone, and had a line of people. She said she would waive the equipment charge and charge us for the. mileage. Come to find out they charged me anyway. Won’t be renting their again.
DOMINIC O
Customer Reviews for Affordable Furniture & Home Design
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and helpful staff, truck were organized easy to access and complete my pick up
KIMBERLY BI paid for everything yet I’m still being charge and money is being taking out my account
NECOLE WThe service was excellent...the staff was all clear and precise and thorough also very professional..I would always recommend this u haul location to anyone... best regards.
ERIC BIt smell like smoke someone had been smoking a cigar and they have been closed up but it was bearable
ROBERT JVery friendly and professional, quick process no issues when called to reserve nor during check out and return. Yes I’ll definitely recommend❤️.
FREDCISA AFANTASTIC
BOBBY PNothing. Staff was very friendly and professional.
Lynn VThe truck was not did . not smell fresh at all. And it was hard to drive it was shaking. And it wouldn't go fast.
JCQUELINE BThe staff was very friendly thanks for everything
TAMARAH LThe owner and staff was polite and friendly. I was very pleased with the service.
LACEHRA TStay the same
MORRIS LEverything was great. No need for change. Just maintain what you have now.
ROSWELL SI was very pleased with everything at this location.
DONYA DOvercharged
HARMONY HGreat service all the time
DEREK HThe owner of this franchise is so kind, gracious, helpful and the list goes on! This my third time renting here and I feel like family.
JOSEPH FGreat customer service. Very helpful and friendly.
DEMESHA SThe staff at Affordable Furniture & Home Design / U-Haul were really friendly and too notch!
RODDRICK TThank you so much for their service and the way the people make you feel welcome!
April REverything was excellent very good customer service definitely recommend this location..
MARDESSA WIt was easy to reserve the vehicle online. The staff was attentive, polite, and friendly...and answered all my questions.
MARCELLA JGreat customer service and professionalism.
TIMOTHY WGreat customer service and professionalism.
TIMOTHY WThis location everything was great
JACQUELYN CThe location and facilities are substandard. The equipment was not what I had requested, and it was not in good working condition. The staff was kind and easy to work with.
RAYMOND WMore trucks
DEANGELO DN/A
MURIEL KThey over charged me for something I didn't use. They lied about gas and the number of mileage used. I called customer service and provided proof that the mileage used was only 28 mileages but this location charged me over 56. It's sad to deal with a struggling business trying to steal from good customers. I'd suggest that people should stay away from this U Haul location.
LILO MThis location was very helpful an excellent customer service thanks again for the fast service
KELVIN PLocation is convenient. Team members are helpful and knowledgeable about the equipment they provided.
Sheronda ACustomer service at this location was top tier. Everyone was so pleasant and helpful.
Shawn BSecond time renting from this location 2/2. No complaints
JONATHAN SWife and I had a great experience from the time of pick up and drop off wonderful staff
ROBBIE HNice staff. Very friendly and professional 💕
FRAN OTow dolley wiring didn’t perform all functions
Davis KEverything was 5 stars
LASHUNDRIA FThe nice lady that helped me, I never got her name she was helpful and kind with a joyful spirit. She made the transition easy
Margaret ILauren and her other co workers were great! I would definitely recommend this location to anyone!
KATHARINA MThe woman who ran the facility was very good. Friendly, helpful and very easy to get my trailer and get back on the road.
Mark PVery professional service. The owner manages the office and fleet very well. Great experience
JOHN FVery friendly and informative staff. The owner was Awesome and made my process smooth! 10/10 I would strongly recommend this location!
MONICA HThank you so much for your excellent service
JOHN FKoda is the *real* MVP here <3 I don’t U-Haul often, but out of the times I have, this was the easiest, most hassle-free, and with the friendliest staff. Like, I’m gonna follow up with the recent MBAer. The truck was needed during one of the most stressful, life transitions I’ve had. So, to have such a utilitarian need go this smoothly, was priceless. 10/10
Tammy SLuckily they provide a phone number on your recite when returning. The business is far from the actual uhaul trucks. But the woman on the phone was very pleasant and helpful. I didn't stay to record my milage and gas and they charged me a gas fee even tho I did gas up the vehicle. Gratefully they refunded it when I called about it. I would use them again for dropping off. I can not rate the quality of their trucks for I received my truck at a different uhaul vendor.
Tiffany HEvery thing was on point
AGNES AThe trucks check engine light came on in the middle of moving and the dolly was falling apart, but it got the job done
RADYENCE EStaff was professional and prompt ready to assist
JOSHUA DThe Uhaul rep provided excellent customer service!
Ida CThe location was not in the best area, however the service provided was kind and caring. I was in and out very quickly, which I appreciated.
PHYLLIS RThe owner was not there when i arrived for pick up of my truck. I waited 30 minutes for her to arrive. I also was charged for a furniture dolly i did not get. The truck had to be cleaned before I could even take it because it was items left in it. I do not recommend this place.
TARON J