Customer Reviews for Affordable Mini Storage
(U-Haul Neighborhood Dealer)

243 reviews

6945 Tidewater Dr   Norfolk, VA 23509

(757) 855-5185

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 855-5185

6945 Tidewater Dr
Norfolk, VA 23509

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Easier to reserve by telephone.

ANTONIO B. 
Rating:
5.0

She was outstanding!

THOMAS F. 
Rating:
5.0

Everything was great.

julie M. 
Rating:
3.0

Customer did not leave a comment.

Anne D. 
Rating:
5.0

Customer did not leave a comment.

hans-georg R. 
Rating:
5.0

Customer did not leave a comment.

Dane M. 
Rating:
5.0

Unable to use the smartphone checkout, or checkin because it would not recognize my location. I had to have the uhaul representative at the site check me in and out. The site was great.

JOHNHARVEY R. 
Rating:
4.0

Customer did not leave a comment.

KATELIN MARIE D. 
Rating:
3.0

Online pickup app was very frustrating. No matter what phone number I entered for the 'additional contact' it showed an error and said the phone number was already listed on the account (which it was not). Ended up having to go in to the office. Their computer system was down so it took a very long time to get checked out. We rented furniture blankets as well, but they didnt have any so we had to find an additional U-Haul location to rent blankets. Not very convenient

JAMES H. 
Rating:
3.0

It was tucked away behind the bridge. Glad I rented I'm the daylight. Lock box was helpful but I had to move the numbers down one to open. No issues with Internet ck in.

Nadine B. 
Rating:
5.0

Customer did not leave a comment.

Cynthia K. 
Rating:
5.0

absolutely helpful and amazing crew!

Farley R. 
Rating:
3.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Very good service, had what I needed when I needed it. Very friendly and organized.

RICHARDDALE L. 
Rating:
5.0

Customer did not leave a comment.

TATIANA O. 
Rating:
3.0

Customer did not leave a comment.

DELROY G. 
Rating:
4.0

Customer did not leave a comment.

DERICJOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

Nothing. Great Customervservice!

DAVID G. 
Rating:
1.0

The lady was extremely rude and had no manners was not helpful I was very disrespectful

ANTHONYTAWANA R. 
Rating:
5.0

Customer did not leave a comment.

Tanisha R. 
Rating:
3.0

Customer did not leave a comment.

pacrina P. 
Rating:
4.0

Customer did not leave a comment.

Alyssa J. 
Rating:
5.0

Tiffany was very friendly and helpful. She made the rental process easy.

TIFFANYLYNN B. 
Rating:
2.0

People would not help me attach the trailer to my truck. After getting the trailer attached to my truck I informed them that the lights on the right hand of the trailer didn't work there response was don't worry about it half of our trailers don't work. They never even offyto change out and try new light bulbs. When I returned the trailer the workers just stood in the street and watched me disconnect the trailer myself and never even bothered to ask if I needed help. As a retired service member i've rented mini mini mini pieces of equipment from your company I don't think after this experience I will ever do it again

RANDALSCOT N. 
Rating:
4.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Tiffany is friendly and professional. She's very accommodating and works with the customer's needs., thanks Tiffany!

MICHAELEMERSON V. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
2.0

The staff had an attitude about returning moving furniture blankets back there. She messed up on not notating the paperwork from the other facility on military highway where I had to get the blankets (but they said I could return them to her store) and tried to blame me for her mistake!!! She called me on the phone and said if I didn't call her back by 5 PM with the number she needed she was going to charge me extra fee. She dropped the ball not me. She needs some re-training on customer service! I will never go back there or recommend it.

SHANNONSLOAN W. 
Rating:
5.0

Always a pleasure... Great Customer Service...

james A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Fast and friendly service. Great location and Tiffany is awesome!

TIFFANYLYNN B. 
Rating:
5.0

Very easy check out with text on miles and gas gage..Very good Customer service .

JAMES A. 
Rating:
5.0

Tiffanie was awesome, very professional, friendly. She was also willing to answer any questions. It's a very clean and safe facility. I like that I could leave my car and it was safe. I also felt safe returning to truck.

Daphne L. 
Rating:
5.0

Extremely nice people at this location and very helpful.

Mitzi A. 
Rating:
5.0

Customer did not leave a comment.

Edward C. 
Rating:
3.0

Directions to the location. It shows as being on Tidewater Drive but there is no access from Tidewater. I was also looking to rent a storage unit and asked if there was any specials and was just told "no". No information about units, availability etc.

Scott M. 
Rating:
3.0

Have a sign by the main road to show which side road to take. Also, the website was not very good. Hard to use and glitches often.

Dylan W. 
Rating:
4.0

Customer did not leave a comment.

TIFFANE' M. 
Rating:
5.0

Friendly staff, helped me fixed my reservation. Apparently the uhaul scheduler decided to change my equipment reservation with an up charge without any mention. She was able to send me on my way with what I originally reserved at the price I was quoted.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Dylan F. 
Rating:
5.0

Customer did not leave a comment.

michelle D. 
Rating:
5.0

Customer did not leave a comment.

april H. 
Rating:
3.0

It was EXTREMELY difficult to DRIVE to this location as ALL maps, GPS services, and this businesses advertising FAILED to mention tat there is NO ACCESS TO THE BUSINESS based upon the address provided. We wasted a half hour before we found a street that would allow us to go to this business.

J TRENT H. 
Rating:
5.0

Customer did not leave a comment.

Cristy S. 
Rating:
3.0

Customer did not leave a comment.

angela S. 
Rating:
5.0

Tiffany is great!!!

DARRENANTIONE J. 
Rating:
5.0

The staff that checked me in and the staff that hooked everything up were great!

Brandy W. 
Rating:
5.0

The gentleman that unhooked the trailer was professional.

Greg K. 
Rating:
5.0

There was a Gatorade bottle and some paper but other than that it was easy-seamless process.

Yennetta T. 
Rating:
3.0

This location was next door to a whse that cabinets we ordered from IKEA were delivered. Tiffany was very helpful.

DAVID R. 
Rating:
4.0

When returning the uhaul. You have specific instructions to follow in which case I did. However, you should mention to add a zero at the end of reporting the milage number. I had to contact customer service because it didn't specify that. It said to enter the amount of mileage displayed from the odometer. Secondly, when inputting the amount of fuel that has been added to the truck. The lines do not match the same as they do in the truck. Especially since you are requesting to be specific on what the gages are showing you. I went ahead and took a photo to make sure the measurement matched what was displayed from the app. It was my 1st time using the mobile pick up and drop off. It would have been a great experience had there been better directions. Having to wait for a customer for about 20 to 25 mins didn't help either when trying to return the truck.

Desiree V. 
Rating:
3.0

Be at a better location and change the policy

elias S. 
Rating:
5.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

romeo S. 
Rating:
5.0

U-Haul trucks always good in my experience. Location & personnel also good. On the other hand, the mobile app is a disaster and worse. Use only if interested in delays & frustration. Stick to the counter.

David D. 
Rating:
5.0

Customer did not leave a comment.

Teresa O. 
Rating:
5.0

Great transaction. Great location. Safe, kind, friendly service. Thanks.

Kurt W. 
Rating:
5.0

Efficient rental process. Fair pricing and good customer service.

James E. 
Rating:
3.0

Customer did not leave a comment.

Lurena H. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Gavin K. 
Rating:
5.0

Quick and easy dropoff after hours.

Matthew S. 
Rating:
5.0

Tiffany does a great job, very helpful...

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Andterria H. 
Rating:
5.0

Tiffany is friendly and professional. Nice working with her.

Michael V. 
Rating:
3.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
3.0

I had reserved a week in advance at the military location pickup day they called to let me know the truck 26" had to pick up at different location. What was the purpose of reserving and not putting it in the system.?

Luis O. 
Rating:
4.0

The side mirrors wouldn't stay where I needed them and would only lock in one position, my only complaint, but it causes a hazard for those who are diving alone and can't see out the side mirrors

scotty A. 
Rating:
5.0

I don't think you all could have done anything better awesome customer service and easy to get the size I needed.

Quintez R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Wonderful service by Tiffany!!

Peter B. 
Rating:
3.0

The cab was dirty. I'm allergic to dogs and it had a bunch of dog hair on the dash, floor and cup holders. The cab light didn't work and the seat belt had a lot of slack in it.

Noel T. 
Rating:
3.0

The trailer had a left taillight with rivets that came loose during the drive.

Cole M. 
Rating:
5.0

She was very respectful helpful and kind. Thank you.

john W. 
Rating:
3.0

Customer did not leave a comment.

nathan C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The young lady running this location went out of her way to accomodate special needs we had. My Naval officer son and I are thankful she was willing to work with our needs.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Walter J. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
4.0

Everything I needed was available. Did not have to wait, whole process was quick both pickup and return.

RYAN W. 
Rating:
4.0

BUT, not the easiest place to get to. Do yourself a favor, don't rely on the internet directions alone. Call them and get the gouge on how to get there - not intuitive.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

JUAN C. 
Rating:
3.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Nashia M. 
Rating:
5.0

Better signage at the cross street.

Ricardo W. 
Rating:
5.0

Keep as is. Only used a Motorcycle trailer but the price and checkin and return was a breeze.

wes O. 
Rating:
5.0

My only complaint is the location is a little difficult to find/ understand, gps does not take you to the correct location, other than that everything else was great. Very politely, informative, and friendly staff.

christina L. 
Rating:
3.0

Make it a better pick up and drop off experience

Steve K. 
Rating:
5.0

Very professional and helpful.

cindy S. 
Rating:
4.0

Customer did not leave a comment.

MALIKA T. 
Rating:
1.0

IF I CALL AND ASK CAN I DROP OFF A VEHICLE AT A DIFFERENT LOCATION THEN WHERE I PICKED IT UP AND YOU SAY YES, THEN COUPLE DAYS LATER IM GETTING CHARGED 600 DOLLARS FOR FEES AND BILL CLAIMING EQUIMENT IS MISSING, I will be calling my bank, no way I paying because y'all employees give out incorrect information or don't provide info that is needed

Gary S. 
Rating:
3.0

Customer did not leave a comment.

Julia C. 
Rating:
4.0

Good location. Truck was clean, and ran well.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

tyquan M. 
Rating:
5.0

I rent all of my trucks and trailers from this U-Haul location. Tiffany (Rental Agent) is friendly, easy going but professional. Thanks Tiffany!!!

MIKE V. 
Rating:
5.0

Customer did not leave a comment.

Temma B. 
Rating:
5.0

Nothing, Tiffany was friendly and professional, great job...

MIKE V. 
No reviews have been submitted for this location.

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