Customer did not leave a comment.
Earl V
Customer Reviews for Affordable Portable Buildings LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can honestly say that this uhaul dealer was the best and if I ever need a uhaul again I would only use him.
ALISIA SI rent trailers all the time while vacationing in Alabama, GA and Florida for months at a time. U-Haul consistently overcharges on almost all rentals for extra days and includes charges for insurance even when we decline. It takes a lot of extra time to have to call back and get a refund on the overcharges. The representatives have been courteous however they blame the mistakes on the U-Haul computer system. I have lodged complaints several times through this system with no response. Willing to pay the advertised price but unwilling to endure overcharges that are unfair.
DENITA LN/A
DARIUS WGeorge is the best! Always makes the drudgery of moving stuff doable with great helpfulness!!!
DENNIS FGreat service great business the rep was respectful and I would most definitely be using this service again if needed
JOSHUA GGeorge, the owner/operator of the UHaul establishment was friendly, courteous, helpful, an outstanding representative for UHaul! I recommend him highly, and without reservation. He made our moving task so much more doable.
DENNIS FThe 20 foot truck was nice . It drove really good . Everything work as should
Stacy ELocation was good . Maybe have a sign showing the actual store location unit
Manuel DI see nothing that needed improvement. The rep who was present had me in the truck within 10 minutes. Truck was well maintained and readily available when I needed it.
Mack DGreat service. Friendly & easy to work with.
John SNothing everything was great
Shabreka AAbsolutely the best experience renting a U-Haul truck. Awesome customer service !!!! I definitely recommend. We will definitely be a repeat customer. Thanks you
Lee-ann DContinue too be nice 😘
Latiffania HAbsolutely nothing should change nice friendly and fast Thank You
George BI didn't rent it from
EUGENE SEquipment was clean and in great shape. I would have wanted a broader selection to choose from, Maybe a pick-up truck instead of a box van for a local haul. But the closes places for pick-up rental was Albany GA. or Enterprise Al. & the Box Van did the job. But great customer service, very friendly staff.
John SGREAT PERSON RUNNING THE PLACE
John SDo not charge for extra gas. Do not cleaning on a vehicle already dirty. Do not charge for early morning dropoff
JONATHAN TGreat service
Jill BLower the price. U-Haul has a racket going by doubling the price to leave California. Truck n trailer rental was going to about $5000. U-Haul is totally insane. No one cared the price was high. They just laughed and said if you want to move you have to pay the price. They were the cheapest between all the self moving company's
Eric PNot open at drop off.
Richard TClean the Uhaul. It was disgusting. Also we requested a bunch of items like straps and blankets. When I showed up then had nothing and no one reached out to let me know they weren’t available. I also was not able to get the size truck I reserved.
Abbey SI was charged for extra fuel because the previous customer marked the gauge wrong upon return. I am demanding my money back.
Vincent SWebsite was not working properly. Could not check in online to pick truck up had to call 800 number for help.
Bonnie MSmaller town location, and I was quite happy with the help we received. Process was fairly quick, and support and assistance to load our car was very good.
CAROLYN SNo one at office to process our reservation. Cumbersome paperwork and couldnt get link to work to tale image of drivers licenses.
Martha SNothing to add
Sherrie DTry checking a truck and cleaning it before renting it out. See my photo at check-in.
Robert KOnce picked up tried calling back several times n all I could get was a recording not answer calls at this time drove back up there n the sign said open n the door was locked. I waited 30 mins then just left.
DUSTIN CWasn't there I drop off hour before closing still got charge. Never no more
Sheneakia RHonor reservations and stop lying.
RONDA WI was told to be at Bainbridge location @9:30, I had to wait till 10:40 before she arrive. Put me back a little
TEQUELA HThe mobile truck return was easy to use. We were originally given a return location that would of put us over the allotted mileage and the 1-800 number was very helpful in getting this fixed to be a closer location.
Sarah RAs a company you need to REMEMBER there is a generation of us remaining that are not smart phone savvy. I was able to make it through the process but was very uncomfortable with a process that I do not understand. Do you have any idea what it is like to be in the generation that is slowly being ignored with this fancy technology of today. We do need the services that you offer but it seems you are trying to show my generation you do not need our business. Thanks, B D 2/27/20
bill dn/a
Jerome YI didnt use the truck didnt even move the truck out the park lot but had to pay the full bull mileage and all
Nichole DBest customer service I have ever felt with. Very knowledgeable and forthcoming. Would definitely recommend this location to anyone.
Joshua PThis office and location was perfect. I needed a rental last minute and they came through! Very informative, easy to talk to, works with you, and all around great people! I will be returning for my next move (if needed) and will recommend to anyone in a heartbeat!!
Jocelyn GI feel the over all service and transaction was great, and would use it again. If family and friends are moving, I'm going to tell them about the super nice dealer and AAA+++ service.
Erica ATruck wasn't on half a tank so I returned it where the hand was filled and they stilled charged me $15 for gas. A ribbon was left in the back and they said it wasn't clean. The receipt clearly says I have 7 days to pay them they told me I had I have 3. Will never use them AGAIN.
Terrance BNo mention of insurance being AUTOMATICALLY charged. That option HIDDEN within an email sent that concerns photographing any preexisting damage. No way to know important to look for that. Sneaky and underhanded.
ann cPlace was closed when I arrived. Owner pulls up and does no paperwork at all. I told him I had checked in online and paid and he says ok pull up over at the trailer and you are good. I had to hook up the trailer myself as he left to go do a storage shed quote.
Craig GVery friendly, quick easy and not painful at all. I was out of there in 5 mind literally. The staff was very friendly and helpful.
Temeka HMake sure it has fuel instead of 1/8of a tank which is less than a 4 of a tank. Had to put 99 dollars in the truck and return truck with over 3/4 tank of fuel then only was reimbursed 22dollars back is a RIP off considering the truck was on empty once making it to the gas station. OFFICE PERSONNEL WAS VERY NICE AND PROFESSIONAL
Don WGreat customer service no complaints everyone was u super friendly!!
Lative G