Customer Reviews for Affordable Secure Storage Hudson LLC

Improve customer service, I called uhaul to change location and the first representative said I couldn't a min of 3 times, that I'd be charged extra, I asked for supervisor and got it approved

Nice secure facility, with excellent staff!

I would not us the curbside pickup as Uhual.com is rather difficult to use. Thank god for Valarie, she helped us so much & is the sweetest lady. She made sure we got the truck on time and made the process easier!

Valerie is just fabulous.

The young lady who had assisted me was a very pleasant young lady. She was very helpful and funny young lady to chat with. I will continue to use this facility as long as I need to. Thank you for your service.

Truck was dirty/mirror did not adjust right. All and all was very disappointed in the truck

Not sure if this is across all Uhaul equipment, but the side mirrors were not adjustable on this truck. They were not ideally positioned so driving was a bit precarious.

Very friendly & cheerful -made sure I was completely satisfied with hook-up & Trailer

Valerie the lady very helpful and very nice

Great customer service

The auto transport worked very well, and will recommend to friends and others.

Service was fantastic! Ran into a slight issue from a previous problem but was quickly resolved and on my way!

Vallery is a awesome person to deal with she help hook up and unhook very pleasant lady will be back if in need of U-Haul or storage

I told the person at drop off that the tire was bad, and pulled to the left. I also said I was charged wrong. She said I had to call PA, Florida is different. I have the number and plan to call.

The office lady opened a few minutes early for us. She was super nice and had everything ready. I forgot my car keys and she called me right away before I got too far away and she even stood out by road so I wouldn't have to pull all the way in with the truck. Very nice

I needed a 15 foot max and was given a 20 foot. It cost me $50 in gas. Was not happy about the unneeded larger truck. Valerie was excellent! Her customer service skills are spot on!

Lana was very friendly and helpful. This is the second time I've dropped off a one way rental at this location and Lana did an excellent job both times! Thank you

The lady that runs the facility is incredible. You are so lucky to have such an attentive and professional employee. She is the best I have run across in years.

The truck share online program doesn't work right. I got a screw in my tire at the pick up location and ended up with a flat tire on my personal vehicle that I had to fix in addition to trying to move my stuff. One of the women who work there called me at 3:00 to see if I would bring back the equipment even though I had it rented until 4:00 because another customer had already shown up to get the rental. It wasn't a good experience and only caused stress to ensue overall.

Very nice there

I do not understand why a partial refund is not offered when the equipment is returned a day early and under the mileage allotted. I believe refunds should be offered if the vehicle was re-rented to someone else if returned more than 24 hours in advance.

Lana was very freindly and made my move very easy would recommend this location to all my friends

This experience was great.

Courteous and knowledgeable. Couldn't have been better! Awesome woman.

The Key Largo office has issues

Valerie is a very friendly woman.

The staff was great, very helpful. If I need storage again, it will be with Affordable Secure Storage - Hudson.

The office personnel was great!!!

It was great

I rented a 20' truck. The location was clean and Valerie was pleasant and knowledgable. After loading the truck and on my way. I found that the truck pulled to the right while driving. Also pulled to the right hard while braking. The front suspension/tires felt rough. Check engine light came on. For all the people that have issues with equipment or are not sure if there may be an issue , tell the location when you drop the equipment off at, so as other renter's don't get faulty equipment.

I had to visit 3 different locations to get a rental trailer - made a reservation for a motorcycle trailer and the first location was closed early - was sent to another location and it was basically a junk yard and the 3rd location only had an enclosed trailer so instead of it costing me $20 it cost me $70 - The location I picked up from was good just didn't want to spend that much more.

well for one i rent trucks all the time as of now i have two storage units with uhaul but today i was charged 81 dollars for one days rental on a 6 by 12 trailer. please review this charge for me. something is not right.

Very nice lady helped us. A very good experience

We have used them before. Very helpful. We where supposed to drop off the truck at the mini storage on 19 and they where rude. Had no room. Sent us to New York Ave.

They had no one to attach trailer to hitch, so I was forced to do it myself with back problems...stinks

Could not credit $50

The proprietor was helpful. She was actually concerned about the light and stated it would be taken out of service until fixed.

Very friendly and helpful!! The service lady knew I was stressed and she made me feel so calm explaining very thing. Keep up the great work.

Great price and friendly staff.

I received a charge for extra mileage. Not sure why, I picked up the vehicle at the pickup location, went to to the starting address, dropped item off at the end address and returned the truck. refueling along the way. The millage allowed did not allow me to do the move and I did not very from the direct driving directions.

Great customer service rep and a very clean and well working truck

Nothing, Kayla was fantastic!

All was great!

Uhaul had me drive out of my way to drop off the rental. I drive pass 2 different uhaul locations to get to the drop off.

The facility is excellent, very clean and the climate control is set at a perfect temperature. The staff was helpful and friendly. I would highly recommend this as a storage unit.

Lady was slow and didn't know what she was doing. It took an 1hr and 30 min just to pick up my reservation. And Reyes using my card a few times and blocked out. Had to use another card that I did not want to.

Valerie was very helpful and explained everything clearly.

Very thorough and nice associate - Thank You!!

Very clean facility. Staff is helpful. 24 hr access.