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Customer Reviews for Affordable Secure Storage Hudson LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Valarie was very good and thorough. The truck was in pretty good shape. The price is too high for a one way rental
paul cExcellent staff members. I would highly recommend.
MARK D | Overall ExperienceBest storage facility around Valerie is great to deal with
ROBERT S | Overall ExperienceVery nice lady that was very helpful with area info and directions.
Karl SConvenient location, easy pick up. Owner Kevin was very generous with my loss of Hurricane Helene and Valerie is just such a kind person how runs the office. Thank you for all you did.
Erika BCustomer service at this location is exceptional! The ladies working there are so friendly and helpful. I would definitely recommend this location and will be using them again in the future.
Susan GIf you want is to use app to check out the equipment, we’ll need internet.
Roy WVal is wonderful always happy and helpful. 😃
STANLEY F | Overall ExperienceValery was awesome, a delightful woman, that went above and beyond. Truly helpful and just all around great. Thank you!
Anthony KCriminals
John HThe only stores facility in Pasco I would ever recommend! 24 hour access reasonable rates and amazing management!!! Ms Valerie is great! Knowledgeable and helpful she is there to assist with any of your packing moving or storage needs!!
Angelia H | Overall ExperienceValerie is the best!
Richard W | Overall Experiencevery happy will recommend to friends thank you val
JAMES B | Overall ExperienceVery nice and helpful
Luis H | Overall ExperienceTruck engine was miss firing and it also needed new windshield wipers.
james bWasn’t explained the procedure for returning the truck. I did use the truck share application, and wasn’t aware that pictures needed to be taken of various parts of the truck during the return. I had an emergency that I had to attend to, so I dropped the truck and left, and was going to complete the return process in the car on my way to the emergency. I could not complete the process due to the pictures being required, or you could not proceed in the process, and was charged a $20 convenience fee. I had the required pictures, but there is no ability to upload a photo. Due to this, I would not recommend, nor will I ever use uhaul in the future. I also couldn’t use the truck for four hours of my rental period due to inclement weather. So I was charged an extra $59 for the hours that I couldn’t use truck. Just not customer friendly whatsoever. The truck share program is a joke because they can still charge you for things that you didn’t do. Save your money and forget uhaul. What a waste of my time and money.
Nicholas MThe drop off location was miles apart from the pickup location in terms of cleanliness
Aileen BVery friendly people there.
Terry Lextremly nice manager
MICHAEL R | Overall ExperienceValerie has been especially helpful in our dealings while renting a space. She has gone above and beyond being helpful.
jane W | Overall ExperienceThis place was great. Never had an issue. The staff is amazing and helpful. Highly recommend... Thank you.
Todd M | Overall ExperienceValerie was awesome! Her help was so valuable to me! I will use this location again!
Sherry SValerie Gonzalez, the Facility Manager is such a wonderful person. I enjoyed meeting her and her help when it was needed. You have a very Special lady !
Michael R | Overall ExperienceMy favorite place to rent a Uhual from!!
lance hJust make sure you put the right amount of gas back in the gas tank.if you don’t it’s 30.00 dollars a gallon.
NICHOLAS PMy only complaint is the door did not seal very well and therefore allowed lots of sand and some leaves to get inside.
David B | Overall ExperienceValerie was very courteous and very helpful during our use of the storage unit. She was always accommodating when we had a request. Once we moved into our new home and periodically transferred boxes from the unit to our new home, we had no need of a storage unit. Everything has been absorbed into our new home.
Clive R | Overall ExperienceStaff and facility were excellent, should I need storage space again, I'll be back.
Robert H | Overall ExperienceThere is not 24 hour drop off available at this location, but the attendant helped me even though it was after closing time. She was a life-saver and very polite.
Dustin JI think starting the traveler on a full tank is best practice. I get that I don't have to fill it up, but to try and watch when to stop is nearly impossible.
Tina EFacility is too small for keeping/storing/returning larger size vehicles.
Lawrence DImprove customer service, I called uhaul to change location and the first representative said I couldn’t a min of 3 times, that I’d be charged extra, I asked for supervisor and got it approved
ELAINE LNice secure facility, with excellent staff!
LARRY W | Overall ExperienceI would not us the curbside pickup as Uhual.com is rather difficult to use. Thank god for Valarie, she helped us so much & is the sweetest lady. She made sure we got the truck on time and made the process easier!
Destiny TValerie is just fabulous.
Michael BThe young lady who had assisted me was a very pleasant young lady. She was very helpful and funny young lady to chat with. I will continue to use this facility as long as I need to. Thank you for your service.
Nelson MTruck was dirty/mirror did not adjust right. All and all was very disappointed in the truck
Jean ONot sure if this is across all Uhaul equipment, but the side mirrors were not adjustable on this truck. They were not ideally positioned so driving was a bit precarious.
Michael PVery friendly & cheerful -made sure I was completely satisfied with hook-up & Trailer
M KValerie the lady very helpful and very nice
Jim RGreat customer service
Kelvin VThe auto transport worked very well, and will recommend to friends and others.
Gary BService was fantastic! Ran into a slight issue from a previous problem but was quickly resolved and on my way!
Harry MVallery is a awesome person to deal with she help hook up and unhook very pleasant lady will be back if in need of U-Haul or storage
Jim RI told the person at drop off that the tire was bad, and pulled to the left. I also said I was charged wrong. She said I had to call PA, Florida is different. I have the number and plan to call.
Greg KThe office lady opened a few minutes early for us. She was super nice and had everything ready. I forgot my car keys and she called me right away before I got too far away and she even stood out by road so I wouldn't have to pull all the way in with the truck. Very nice
Rosemary SI needed a 15 foot max and was given a 20 foot. It cost me $50 in gas. Was not happy about the unneeded larger truck. Valerie was excellent! Her customer service skills are spot on!
Constance TLana was very friendly and helpful. This is the second time I've dropped off a one way rental at this location and Lana did an excellent job both times! Thank you
Michael PThe lady that runs the facility is incredible. You are so lucky to have such an attentive and professional employee. She is the best I have run across in years.
Richard SThe truck share online program doesn’t work right. I got a screw in my tire at the pick up location and ended up with a flat tire on my personal vehicle that I had to fix in addition to trying to move my stuff. One of the women who work there called me at 3:00 to see if I would bring back the equipment even though I had it rented until 4:00 because another customer had already shown up to get the rental. It wasn’t a good experience and only caused stress to ensue overall.
Kayleena BVery nice there
brooke dI do not understand why a partial refund is not offered when the equipment is returned a day early and under the mileage allotted. I believe refunds should be offered if the vehicle was re-rented to someone else if returned more than 24 hours in advance.
Adam SLana was very freindly and made my move very easy would recommend this location to all my friends
John HThis experience was great.
Kimberlee CCourteous and knowledgeable. Couldn't have been better! Awesome woman.
Scott KThe Key Largo office has issues
Henry AValerie is a very friendly woman.
domenic dThe staff was great, very helpful. If I need storage again, it will be with Affordable Secure Storage - Hudson.
DIANA J | Overall ExperienceThe office personnel was great!!!
Tonda RIt was great
KIMBERLY P | Overall ExperienceAs expected
Privacy R | First ImpressionsGreat price and friendly staff.
JACOB F | First ImpressionsStaff is very helpful and friendly. Unit was clean and in good order. Great location for me.
Privacy R | First ImpressionsWebsite said Climate Controlled then when called to confirm reservation, not climate controlled. Deceiving!
Privacy R | First ImpressionsThe facility is excellent, very clean and the climate control is set at a perfect temperature. The staff was helpful and friendly. I would highly recommend this as a storage unit.
LUKE M | First Impressions