Customer Reviews for Affordable Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Affordable Self Storage

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Kerry O.
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Signs made drop off very easy

Lauren G.
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THE TRUCK WAS A SAFETY HAZARD. IT DID NOT WANT TO GO INTO GEAR. ONCE IT WAS IT GEAR IT WOULD SLIP OUT OF GEAR. THE SHIFTER HAD TO BE MANUALLY HELD INTO ORDER FOR THE TRUCK TO NOT JUMP OUT OF REVERSE.

William J.
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Customer did not leave a comment.

Stewart N.
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Kathryn F.
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STEWART N.
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Stanley F.
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Michael H.
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Michael B.
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Daniel D.
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CHARLES J.
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Everyone was friendly and very professional

Matthew W.
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Susan was excellent, courteous and informative. She even got me a better deal with the mileage. I highly recommend anyone in the area who is looking to rent a U-Haul to look no further!

Fatima R.
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Great service!

susan G.
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Everything was great!

Susan G.
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Not a thing. Thank you for an easy truck rental!

Elizabeth C.
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Customer did not leave a comment.

Terence C.
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GREAT SERVICE...Thank you

Cynthia C.
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Cynthia C.
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Chris C.
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John V V.
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None

John V V.
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Great professionals and service

Bruce C.
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Ok service.

William K.
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My son had a little difficulty when returning the truck using the phone App. U Haul customer service was outstanding in their help and this small glitch is in no way any negative to Affordable Self Storage. Affordable personnel were extremely courteous and helpful, a pleasure to do business with and would wholeheartedly recommend them in the future.

Paul M.
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This storage site and U-Haul rental location provided exceptional service. They were very helpful when I needed a storage unit and worked with me to rent a 15' U-Haul truck. I had to change the appointment several times due to impending hurricane in area I was traveling with vehicle.

LIONEL H.
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Customer did not leave a comment.

Carl B.
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Customer did not leave a comment.

Charles H.
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Great service. Really nice folks. Could not be more pleased. Charles Havasy

Jasmin L.
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Just had to drop off the truck and leave so there was very minor interaction.

george U.
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Customer did not leave a comment.

carleton C.
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Everything was perfect

Adam F.
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Customer did not leave a comment.

WILLIAM D.
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James B.
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Have larger trucks available

michael N.
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No problems in using self-check-in.

Charles W.
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Make sure all vehicle mileage is adjusted prior to the final bill

Alex G.
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Great customer experience!! Fatima is awesome!!

Shelby D.
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Customer did not leave a comment.

Chantele B.
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Customer did not leave a comment.

GLORIA A.
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the estorage cervices, is ecxelent ,the peaple is very sweet ,??

Kevin E.
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Great customer service

WILL S.
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Customer did not leave a comment.

Hope M.
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Customer did not leave a comment.

ann L.
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The truck was ok but it smell in the back like dead meat, also the mirror were not adjustable, it made it very difficult for me to drive, you need to take it into consideration not every one is tall and have long legs and not only men rent women rents too.

HOWARD K.
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I wish the Uhaul company had 1/2 day rentals for those of us that don't need a truck/trailer for more than a couple hours. BUT I appreciate what you do have....

Christina T.
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Customer did not leave a comment.

James D.
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Awesome drop off process!

Audrey J.
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Customer did not leave a comment.

DERRICK B.
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Customer did not leave a comment.

robert S.
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Truck needs to be aligned.... mirrors are loose

Mike D.
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Customer did not leave a comment.

JAMES B.
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The unit was clean however the surge breaks on the unit we're not working I don't think there would've been anyway the leasing agent could've known that coming over the mountains though it really made a difference not having them

Deborah N.
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The employees were great with sense of humor. But was told by the gentleman that hooked up trailer to my car to call the 800 number to put a bulb in the back right signal light when he discovered it was not working because they had none to replace it with. SMH I took it anyway since they had no others for me to take. And no I did not call 800 number because I had to return to my state in 12 hrs. And that should have been checked and fixed before I got there. Hopefully the note I left at my drop off MD will replace bulb.

DARNELL L.
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Customer did not leave a comment.

Klaudette S.
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The clerk was helpful in assisting me with the return of my equipment at a location that could be found.

JUDITH C.
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Customer did not leave a comment.

Thomas D.
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Fatima is one rude person. Poor customer service attitude.

John L.
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everything was fine...personell was very knowledgeable.

Eric D.
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Customer did not leave a comment.

eduardo S.
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Excellent customer service...I love doing business with your company, your team gets it right all of the time. Thank You!

SHEILA STANLEY S.
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Customer did not leave a comment.

James M.
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GREAT JOB THANKS BE CALLING AGAIN SOON

Dan C.
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The location they gave us to drop off in Philly was about 20 minutes away. We found a closer location on 12th street was the only problem we had.

howard R.
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A bit hard to return equipment after hours - its a long and relatively narrow area, with the trailers parked at the end of it.

Judy S.
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Customer did not leave a comment.

William P C.
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Larry H J.
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Gary F.
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jodi T.
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Alex G.
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The staff was friendly and informative.

Thomas W.
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Great customer service

Shannon B.
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Customer did not leave a comment.

Kimberly M.
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We use this location always. We love the ladys that work there. Very friendly and helpful

Tracey B.
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Customer did not leave a comment.

Hal R.
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This particular trailer did not have useful rail tie-down openings along the walls. The trailer I saw when planning my trip did. The little rings in the corners were pretty lame, too. But everyone was nice, the trailer pulled well (and I hate trailer-pulling), and the project was a success.

Candice L.
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Customer did not leave a comment.

Debra T.
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Excellent service and excellent vehicle. Wonderful customer service.

Leanne L.
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I had made a reservation with a different truck company and was on my way to pick up the truck and called to let them know I would be late and they informed me at that point that they did not have a truck available for me. I quickly called U-haul which was on the way and they helped me out and put me in a truck. It was an extremely pleasant experience.

Cynthia P.
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The customer service here was impeccable and I will go to this location again.

Richard H.
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Very quick service and friendly staff.

Steve M.
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Susan George did an exceptional job of taking care of me during the telephone reservation process and on site pick up.

Tim D.
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Customer did not leave a comment.

Gary F.
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Customer did not leave a comment.

Ralph B.
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Customer did not leave a comment.

Daniel H.
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Great Uhaul dealer. Staff was fast, efficient and friendly. All rates and rules were explained well and clearly. Truck was very clean and ran well. All damage was marked already. Rental process was exceedingly smooth. Would recommend dealer to anyone wanting a great rental experience!

Matthew H.
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Customer did not leave a comment.

Michael D.
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I wish the reservation experience was as good as the pick up and delivery experience. I had a customer service issue and requested the recordings but never received them. Another recommendation I would have would be to offer the customer an up charge of $75-$100 to select a more convenient location for drop off. The difference in cost to drop it off near my home was $600 more. I realize there are costs involved and inventory needs to be placed at certain locations however I think the more customer centric approach of offering a reasonable up charge option would give you uHaul a competitive edge.

DEBRA L.
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Customer did not leave a comment.

DERON S.
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Customer did not leave a comment.

CLIFF P.
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Your services between both places was exceptional.

ALEX G.
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The entire experience was superb. Fatima was very friendly and helpful. I give 5 stars. Thank you Affordable Self-Storage!!!

WANDA W.
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Customer did not leave a comment.

Carl W.
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The staff are always so professional and personable.

KIMBERLY M.
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Customer did not leave a comment.

Ryan D.
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As I'm getting ready to leave they discovered that the truck didn't work. Then they made me drive it myself (without break lights/turn signals) to another Uhaul location to get it repaired. It completely ruined my whole schedule for the day. Woefully unacceptable.

Carl W.
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I have used this location several times and I am always impressed with the friendliness and professionalism of the people here

James C.
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The office was clean and organized and the staff immediately solicitous with ready smiles. They quickly assessed the vehicle and got me on my way. A solid customer service experience.

Nathan M.
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Not one thing.

JOSEPH S.
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Customer did not leave a comment.

CLIFF P.
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Very friendly environment, the staff there were very helpful and accommodating.

No reviews have been submitted for this location.

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