Customer Reviews for Affordable Storage Century LLC
(U-Haul Neighborhood Dealer)

413 reviews

1521 Lindamood Ln   Burlington, WA 98233
(location is closed for lunch daily 1pm to 2 pm)

(360) 588-5071

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(360) 588-5071

1521 Lindamood Ln
Burlington, WA 98233
(location is closed for lunch daily 1pm to 2 pm)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Barbara R. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The guy who was working there (I forget his game) was helpful and accommodating.

anthony A. 
Rating:
4.0

The staff was super helpful and friendly.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

DONALD F. 
Rating:
1.0

See comments above. Sorry but you can't fix what you don't know is broken.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

KRISTEN N. 
Rating:
4.0

Customer did not leave a comment.

maria M. 
Rating:
5.0

Customer did not leave a comment.

KERRI LYN S. 
Rating:
5.0

The on site manager Mr.M. was very informative and explained how to use the equipment and how it operates. Experience and knowledgeable and great services. I will definitely recommend this place.

jesus H. 
Rating:
5.0

Customer did not leave a comment.

Gary M. 
Rating:
2.0

This location doesn't have room to back up or turn around with a trailer. To drop off a trailer you have to back up (while blocking coming and going traffic) onto a dirt and muddy uneven spot that slopes down to a field. If you're an expert backing up with trailers in tight spots on muddy fields with cars coming and going this location is perfect for you

william B. 
Rating:
4.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Mike onsite was friendly and quickly answered the phone.

Paul F. 
Rating:
5.0

None

gary H. 
Rating:
5.0

The UHaul Representative Mike Commacho is always polite and friendly. His easygoing and organized manner is why I always rent from him. Thank you.

CHARLES H. 
Rating:
5.0

cant improve... MIkes the best!

kathy R. 
Rating:
5.0

Customer did not leave a comment.

Teresa J. 
Rating:
5.0

Customer did not leave a comment.

Kristeen Mary P. 
Rating:
5.0

This is a friendly, clean, safe and responsive location and operator. Great Service.

Ronald H. 
Rating:
5.0

There are some steps of reservation, pre-rental account set up, identity proof, vehicle locating and access that are beyond challenging. If it were not for an experienced and very helpful operator at Affordable Storage this truck rental would not have been completed. The original reservation via phone (with Quik Mart at Collins Rd zip 98284 ) required several edits as it was full of errors and the UHaul app failed to complete the transaction. I won't be recommending that location or the app to anyone.

brian P. 
Rating:
5.0

Affordable storage century LLC was great, though with the main lady I delt with having a broken ankle and myself accidentally distracting her a few times with questions she accidentally forgot to give back my license. However the owner(I believe) of affordable storage, contacted me and sent my license to my new location before I even made it there, it was accompanied with a very nice letter and made me feel like there are still good people out there.

Dallas H. 
Rating:
5.0

Very good employee's

Gilbert L. 
Rating:
5.0

Customer did not leave a comment.

KATIE H. 
Rating:
4.0

I tried using the phone app for an early pickup. It is the WORST phone app I have EVER tried to use - in a word, impossible. Fortunately, the manager was in the office early and was able to help me get the truck. Absolutely no complaints about Affordable Storage - the truck was ready and waiting for us. But the app ... jeez.

James S. 
Rating:
5.0

Customer did not leave a comment.

carolyn D. 
Rating:
5.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

dan M. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL R. 
Rating:
5.0

Customer did not leave a comment.

rod L. 
Rating:
5.0

Every thing was great, would not hesitate to use again

Ken K. 
Rating:
3.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Rayanne S. 
Rating:
5.0

Customer did not leave a comment.

kristopher K. 
Rating:
1.0

Drop off location Red Storage . poor experience all together. Mike at Burlington Wa affordable storage made things right. Truck drove poorly.

heidi M. 
Rating:
1.0

I went to get gas she closed the office

Dyan L. 
Rating:
4.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

1. PICK UP LOCATION CHANGED W/O NOTICE: I reserved the truck online. I selected a specific pick up location for a reason and was sent a confirmation email conditioned my pick up point. I called the day before pick up and learned that YOUR computer had assigned a different pick up location on the opposite side of town! No email, phone call or text to notify me. I had to find out when i called my selected location to ask a question about the drop of date. 2. FUEL LEVEL: When the attendant went over the paperwork, the form said that the fuel level was at ? of a tank. When I got on the truck and started it, I looked at the fuel Guage to see that it was at ¼ tank. I took pictures of the fuel Guage, filled the fuel to ½ tank and showed the picture to the attendant when I returned the truck. 3. CHIRPING/ SCREECHING SOUNDS: As soon as I started the truck, I heard a chirping sound coming from the fan belt, indicating it needed to be changed. Once I shifted the truck into gear, I could hear the brake pads quietly screaching against the brake rotors... these too indicated that they need to be changed. When i returned the truck the following day, I informed the attendant of all this and she said she would place it out of service until it had gone to the shop.

Benjamin V. 
Rating:
5.0

Great lady and her kids!

aron S. 
Rating:
5.0

Everything was good

Jacklyn M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

MacGregor M. 
Rating:
4.0

Nice staff polite Lady.

SCOTT D. 
Rating:
3.0

I was originally scheduled to pick up my truck in Everett 24hrs before I picked it up I was informed that I would have to drive 45 mins north to get my truck and equipment big inconvenience when your trying to move out of state r er p @Everett store didnt seem to care rep@ Burlington was nice but gave no instruction on how to use the tow dolly which later on caused issues with our trip we were delayed by about 4 hours in Tacoma anyhoe yeah I'm not impressed wont use uhual again I dont do well with inconsiderate people

Sarah H. 
Rating:
3.0

With what's going on right now (COVID protocol) I was disappointed to see an employee that had no mask or gloves there to interact with me; taking my ID and payment method, in my common space. Was also discouraged that UHaul doesn't provide a standard plug in that fits 99.9%of cars. You get a BS add-on purchase of an adaptor to plug the electrical into your car. It's not like you can say ‘no'. Something you could easily communicate as part of the set up.

Dan F. 
Rating:
4.0

Customer did not leave a comment.

Eric R. 
Rating:
3.0

Customer did not leave a comment.

Christopher F. 
Rating:
2.0

There was no one there and I never received a receipt. See notes above.

Pamela T. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

excellent customer service. responsive and quick communication.

janis E. 
Rating:
5.0

mike is always awesome

kathy R. 
Rating:
5.0

Customer did not leave a comment.

terry S. 
Rating:
5.0

Customer did not leave a comment.

Larry V. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
4.0

Customer did not leave a comment.

HOWARD G. 
Rating:
5.0

The lady who helped us was very friendly and helped us get the trailer hooked on. very nice lady! improvement: the oak harbor Uhaul should improve its online presence. Even though I appreciated the Burlington personell it would have been more convienitent to rent from a closer uhal location and I didn't see the oak harbor uhaul well advertised online.

Jahleel V. 
Rating:
4.0

See above. Had problems at/ during both pick up and drop. Both folks made it work but was such an incredible hassle for them and the customer.

DON O. 
Rating:
5.0

Excellent service by great people. Thank you.

paul M. 
Rating:
5.0

Great customer service. Supplies on hand and ready. Trailer was older, but very well maintained, and it towed beautifully. No leaks at all in a torrential downpour. Doors closed perfectly and latched securely.

David M. 
Rating:
5.0

Quick, easy and affordable!!

Scott C. 
Rating:
5.0

Customer did not leave a comment.

CLINT F. 
Rating:
4.0

To expensive

Jay B. 
Rating:
4.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Michael. W. 
Rating:
5.0

Customer did not leave a comment.

McKendrie M. 
Rating:
5.0

The guy at this location was very friendly and helpful in making this rental happen quickly and efficiently later in the day to allow us to make our tow completed the same evening instead of next day.

Thomas C. 
Rating:
5.0

We have used this site numerous times. The are always clean professional and so helpful. Definitely recommending this site.

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
3.0

Customer did not leave a comment.

CAROL H. 
Rating:
5.0

Customer did not leave a comment.

betsy P. 
Rating:
4.0

Customer did not leave a comment.

Christie C. 
Rating:
3.0

Why is it when I want a smaller truck, I am told that only the one for 29.99 is available when there are usually 2 trucks sitting right there all day?

connie S. 
Rating:
3.0

Running light were out. Only 1 head light . Got pulled over twice by the police for faulty lights. All within 15 min apart. First stop was oak harbor police. Then 10 min later was highway patrol . The truck was running rough. We paid almost 400$ and had trouble with it from the start

terri R. 
Rating:
5.0

MIke provides great customer service.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

skagit valley ym B. 
Rating:
1.0

This by far was the worst. From beginning to end, it was terrible. Customer service was horrible. Whenever you call the rental/pick up line, every person I talked to seemed to have something better to do and made me feel like I wasn't worth the time to help. Even the pick up location had bad service. The receptionist, was having some tech issues. And because of that, she felt that it would be ok to not only by using a cuss word every other word but also talking about how bad the uhaul technology is. The drop off was ok, nothing that stood out but definitely nothing positive to say either.

Jazmyn E. 
Rating:
5.0

Everything went great. Thanks, Victoria & Ben

victoria M. 
Rating:
4.0

Lost time when I had to come back across town to pick up the appliance dolly.

Eben H. 
Rating:
5.0

Nothing everything was flawless and the gentleman that helped us was very helpful and kind.

Amber M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Fix your Reservation Web Site.

eric M. 
Rating:
5.0

Customer did not leave a comment.

Jackie B. 
Rating:
2.0

First of all, the name on the receipt is NOT who rented this vehicle! I have said that multiple times now. Secondly, I did express checkout over the computer because I knew we would be in a hurry yet it STILL took over 30 minutes to get on the road!! I did not request furniture pads yet I was CHARGED FOR THEM! Overall this has been THE MOST unorganized, non-safe, most expensive way to clear out my deceased relative's home I HAVE EVER IMAGINED UHAUL WOULD BE!!!!

Anthony G. 
Rating:
5.0

The owner/manager was very pleasant and helpful

penny L. 
Rating:
5.0

Customer did not leave a comment.

Brant D. 
Rating:
5.0

Great customer service! Thanks for the help! Will use you guys again next time I need to move!

Alan M. 
Rating:
5.0

very nice, everything worked well. good people, easy return. will use them again

ROB K. 
Rating:
5.0

This location was great. Uhaul however was a horrible experience and was the most stressful part of moving.

Monte F. 
Rating:
5.0

Mike is easy to work with. No need to improve. I have rented from him before and will again. His demeanor and efficiency is much better than other UHaul reps in Skagit County.

CHARLES H. 
Rating:
5.0

I can't think of anything to improve this location. Mike was friendly and fast in signing me up. I missed the closing time and checked out on the app. It was an easy experience.

joan B. 
Rating:
5.0

Customer did not leave a comment.

Karie H. 
Rating:
2.0

My truck wasn't ready so I was offered a smaller truck and failed to mention that it would be an increase of.30$ a mile than the one I signed up for which was a huge price increase I wasn't prepared for

Loren M. 
Rating:
5.0

Customer did not leave a comment.

william T. 
Rating:
4.0

Customer did not leave a comment.

Cecilia W. 
Rating:
5.0

Customer did not leave a comment.

donna S. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
1.0

Forgot to give us blankets, and then added 30 miles to my trip due to equipment not being available on hand but then I had to pay for the gas regarding those miles even though the attendant said it was fine to leave it lower due to the inconvience.

HARLEY F. 
Rating:
5.0

Great service over last 3-4 years

victoria M. 
No reviews have been submitted for this location.

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