Customer Reviews for Affordable Storage Guys
(U-Haul Neighborhood Dealer)

Rating:

5.0

These trailers need to have a crank on them so we can raise and lower the trailer on to the hitch. The tongues of these trailer are way to heavy and hard to maneuver to get on the ball of a hitch. Just a suggestion

Rating:

5.0

I had a unit here for several years. Never had any problems. The staff was always friendly and helpful. It feels like a safe place

Rating:

4.0

Like most U-Haul centers, staff ought to have the ability and willingness to hook up a trailer instead of customers having to do it by themselves without any assistance.

Rating:

2.0

All I wanted to do is rent and return from the same location got sent message to return to a different location that was not even open then Never given a gate code had to call a number from Nashville and go through a self service return which my son had to help me with out in the hot sun because he had to take pictures and wait 35 minutes for everything to go through thank God he's was with me I'm a older lady with no experience on cellphone things we got there before 500pm and it took about 45min to complete drop out in thr heat nI am not a satisfied customer with all the changes to my original reservation

Rating:

5.0

Todo bien

Rating:

5.0

Price was very reasonable and I never had any issues at all with this facility. Staff was very nice when I rented the unit and were still just as nice when I needed to update my payment method. Very pleasant experience all the way around! Thank you!

Rating:

4.0

Both ladies at check in were very polite and helpful. We also rented storage from turn in location. Very clean.

Rating:

5.0

Excellent and the lady at the front desk was wonderful. Every phone call or email was quickly responded to in a professional manner. Thank you for helping me with my move.

Rating:

5.0

Wonderful service, caring,

Rating:

3.0

Way over priced!!!! Can get other units at different storage places for half the price

Rating:

5.0

Excellent fuel mileage with this truck!

Rating:

3.0

It usually happens that the locations have no idea about the equipment they are renting, the vehicle was clean but the location had no idea that the vehicle was in poor condition mechanically.

Rating:

5.0

Awesome thanks for everything. Move went well.

Rating:

5.0

There have been lights out at the front entry way for weeks, hard to find place if we didn’t already know it was there.

Rating:

3.0

Wish the office was open on Saturday

Rating:

5.0

Fix security gate, has been broken/left open for over 4 months.

Rating:

5.0

The woman in the office was super sweet and helpful. The response time to calls and voicemails was great. Would definitely recommend!

Rating:

5.0

Very easy to get in and out. Employees very pleasant to work with.

Rating:

5.0

While a phone called often led to leaving a message, the property manager always called back and the different forms of communication (email, text, phone) were helpful as we do not live in the area. There was great follow through and they are clear about their policies and procedures. Would definitely use again!

Rating:

5.0

This is not about the facility, but I have not yet received a text or email verification of the on line turn in it the equipment.

Rating:

4.0

Nice, clean facility and helpful staff. Would rent from there again.

Rating:

5.0

They are very secure and very clean.

Rating:

5.0

Moving out of State from Celina, TN. Location is good, close enough to I-40. Newer storage place, and I needed climate controlled, had 2 units left that I needed. Being a veteran, I like that it's also veteran-owned. Young lady in office was very polite and explained thoroughly about policy. I feel my belongings will be safe from weather elements with extra layer of protection.

Rating:

5.0

Always attentive to my storage needs.

Rating:

5.0

We have used these storage units many times and will use them again!

Rating:

5.0

I rented a unit here for several years and my overall experience was very good. The staff, though changed over time, was always professional, friendly and prompt when I needed assistance with anything. Great people. I left here only because I moved out of the area.

Rating:

5.0

The experience that we had with this facility was pleasant and easy. Thank you so much for taking good care of our belongings

Rating:

5.0

Great friendly service. Easy access!!

Rating:

5.0

ALL GOOD

Rating:

5.0

I would rent here again. The manager was so helpful.

Rating:

5.0

Great place Great people

Rating:

5.0

The most important thing to know is that you pay $50 on move-in and on the first of every month that you are there. It doesn't matter if you moved in on the 27th of the previous month: you pay $50 on the 27th and another $50 four days later for the next month. I assume it works the same with the move-out, so if you move out on the 3rd of a month, you still pay $50 two days before moving out. They don't make it very clear on the website. The storage space is smaller than the dimensions on the website. I think they might be giving the outside dimensions, not the actual usable inside space. But we were able to fit everything in. Because the storage is outside, there can be insects and/or spiderwebs inside the unit. I suppose it also gets very hot and potentially humid inside the unit in the summer, so that's something to be aware of when leaving your things there. The office employee was very friendly, but on the move-in day I had to waste quite a bit of time waiting for her because there was nobody in the office during the regular operational hours and nobody answered the phone number posted on the door. The move-out was quick, although they didn't give me a receipt which would have been nice. They make you buy their approved lock for your unit; any lock that you have - unless it's the exact same one - is not good enough, which is not very nice. They also make you buy insurance and there is no way to opt out at your own risk. But my stuff was fine during the three months it was there. We didn't have any problems accessing the facility whenever we wanted, including outside of the regular hours (they give you access code). We got lucky in that no one else was using the units around ours while we were loading and unloading. Otherwise, it would have been extremely difficult as there is not much space for the vehicles, especially moving trucks. If it's raining while you are moving in or out, prepare to get wet and bring a rug to wipe your stuff.

Rating:

5.0

The staff was only helpful to an extent and I would only recommend this facility if renters insurance was taken out thru Affordable Storage. We had a climate control unit for 10 Mos at $90/$100 per month. The unit leaked water on the floor which ruined several of our pictures. Because we didn't have renters insurance thru them they would not cover our loss or even determine why the water was there. I felt some of our rent we paid them should have been refunded as we paid extra for climate control.

Rating:

2.0

Every other place I rented a trailer from hooked up the trailer and unhooked it for me. Also, they checked all the lights on the trailer to see if they were working. This place didn't do anything other than the paper work, I had to do everything else. One light on the front left side was out and the woman told me she did not have a replacement bulb for it. Since I was only going to be using it in the day time I overlooked it but I will not rent from this location again. I've received far greater service at other dealerships. Many of them walk out to meet me when I pull in, not this one. I had to look around and try to find someone.

Rating:

5.0

Great price and easy to set up account. Very happy with service.

Rating:

5.0

Enjoyed renting a unit from them.

Rating:

5.0

I Loved then ❤️

Rating:

5.0

Nice lady running the place

Rating:

3.0

When I picked it up, the lady was very helpful and pleasant. Place was good but a bit out of the way with a gravel driveway.

Rating:

5.0

We have no complaints with Affordable Storage Guys, I suppose the only suggestion I could give would be there are quite a few ruts in the driveways where obviously drainage is and issue.

Rating:

5.0

Could use a few more lights down the aisles, but i was always treated nicely and fairly throughout the new ownership change and would use the facility again if needed. I am very appreciative of the extra space I was able to use for my material items. Thank you so much. 😄

Rating:

5.0

They kept my stuff secure and dry for over a year. Move out was easy and stress-free.

Rating:

5.0

Grateful my son had a place to put his things between apartments. It kept us from hauling things back and forth. Staff was extremely helpful.

Rating:

5.0

The truck was gnu… Very clean… They rental place was very accommodating and the employees were more than helpful. I have nothing but good things to say about this company. Great job… You helped me through a dreaded weekend move!! Thank you

Rating:

5.0

Great experience, no complaints!

Rating:

5.0

Excellent service

Rating:

5.0

Kept increasing in price. We started many years ago at $60 and kept going up to $80. Was broken into twice. They said Bill wasn't paid. So cut our lock off and stole some of our stuff. Can't prove it but I know.

Rating:

5.0

The people are very friendly, helpful, and professional.

Rating:

5.0

The woman in the office is very helpful and she was always very nice. The only thing is the top driveway needs some attention. I have used this place many times in the last few years and will definitely be back if I need it again.

Rating:

5.0

Best storage unit facility I've dealt with. Olivia was an amazing site manager to work with!

Rating:

5.0

We have used this location for not just our uhaul but for our storage unit as well. Very secure. Clean. And the staff in the office is the sweetest ever. For our uhaul we didn’t realize we reserved a truck to small and she was more than happy to adjust our truck for us.

Rating:

5.0

I submitted a review on this truck yesterday. I also sent an e-mail to this address 772006_AFM@uhaul.com. However, when I submitted the review on line, forgot to include the truck/equipment and plate numbers. This is the e-mail I sent yesterday. In that review I stated that this vehicle is, by far, the most well maintained U-Haul Truck I have ever driven in my 25-30 years of dealing with U-Haul. And believe me, I have driven some nightmares. One 26 footer was so dangerous to drive, I couldn't get above 50-55 mph because the front end was so loose it would start swaying around on the road. Anyway, this truck was an absolute dream to use and drive. Way to go!!!! However, there are a couple of minor things that need attention. This truck, as annotated on my review, had an issue with the front tire(s) causing a shimmy right at 68-70 mph which is an indication of a tire/wheel assembly balance issue. Below this speed the truck drove smoothly. There is also a leak above where the driver's seat belt height adjustment is. In the deluge of a hard driving downpour of rain, after about 15-20 minutes of driving on the interstate (around 60-65 mph) my chest started to get wet where the seat belt crossed it. I felt around and discovered that the d-ring at the height adjustment slide was wet and the water was wicking down the belt to my chest. Seems the leak is just above here behind the plastic molding where the sliding adjustment is. It did not matter where the sliding adjustment was, it continued to get wet irrespective of its location. If you need any further information and/or have questions or need clarification on the issues I am trying to describe, please feel free to call me directly at 615-482-5999 or send an e-mail back with your questions. Thanks again for a great experience. Tim Pearsall 615-482-5999

Rating:

5.0

The truck I rented was absolutely fantastic. This is, by far, the very most well maintained U-Haul Truck I have ever driven over the last 25-30 years. And, believe me, I have had some night mare U-Haul Trucks. Anyway, this truck was an absolute dream to drive and use, even in the extremely bad weather I had do drive in. However there are 2 things that need to be address. 1) There is a shimmy in the front end right at 68-70MPH. It is very smooth until that point. That tells me there is a tire balance problem. If it was present at all speeds, that would most likely mean the tire is out of round. That was not the issue here. 2) I was driving during a deluge down poor of a rain event. after about 15-20 minutes in this, I noticed my chest had a wet spot in the middle where the seat belt crossed. As it turns out, there is a leak just above where the Seat Belt's Height Slide Adjustment is. I felt around up there while driving and could feel the wetness on the d-ring at the slide adjustment and the water was wicking down the seat belt and onto me. You should really check this out.

Rating:

5.0

Friendly and helpful. I don't think any improvement is needed.

Rating:

5.0

Perfect service.

Rating:

4.0

I don’t think this comment is for the location but rather the uhaul company as a whole. I love the idea of using our phones for getting and dropping off the truck. I’m in my early thirties and technology is not an issue for me. I did find the process to e very annoying and difficult at times. My husband and I went together to get the truck and used my phone and account because I’m the one that set it up. We had to wait over thirty minutes to finally get through the approval process which wasn’t a hard process but just timely. Then when he went to return the truck he realized that he had to have my phone to return so that lead to us driving way more than I would have wanted to on the day of a stressful move. I know that I could have allowed him to sign into my uhaul account on his phone but that’s a process too. I just wonder if this could be made simpler.

Rating:

4.0

The location initially provided has been closed for awhile. We found another drop-off and all went well

Rating:

4.0

This was not the original location we were suppose to use as a drop off. We got to the scheduled location and it was no longer a UHaul site and it was still listed on the website and on our contract. It had not been a location for months according to the new tenants of the address. We had to drive an additional 15 miles to return the truck to a different site. The person there was helpful and allowed us to return our truck without any additional trouble.

Rating:

5.0

We had to go to this location after waiting an hour at the location that we had reservations for and they informed us they did not have one for us. I have proof of location pick up and drop off email and paper.

Rating:

3.0

Everything was great. Great customer service. Fast and easy all the way around. Would definitely use again.

Rating:

3.0

I had to prove the fuel usage due to them not reading it correctly , I had to back the trailer in and unhook it.. I don't feel that it was my responsibility.

Rating:

5.0

No surprises; all terms were explained. Olivia was very helpful.

Rating:

5.0

I have had no problems with this place and enjoy working with the staff very much.

Rating:

4.0

We had to use the receiver hitch, which was installed crooked. My husband had to beat the draw bar in so that we could pull the travel trailer for which we rented the truck to pull, and we had a hard time getting it back out.

Rating:

2.0

They couldn’t find the keys to me to rent the truck. It is advertised as a 24/7 pick up and drop off location online and at the location but they close a gate with signs that say no after hours returns and no way to get inside.

Rating:

5.0

Olivia was so nice and helpful. When we had any issues she was quick to help. I would definitely use her services again.

Rating:

5.0

Excellent service by the young lady behind the counter

Rating:

5.0

Super nice lady. Even let me drop it off early.

Rating:

5.0

Honest U-Haul location, no overcharges