Lady at the business left right before opening even though she saw me waiting, didn't say anything, and was gone for about 45 minutes. I contacted Uhaul and they said to pickup the truck via key dropbox, but the box didn't have any keys inside... after a 45 min wait the lady at the business showed back up, offered no apology, and she didn't have the appliance dolly I rented. The truck was dirty in the back and only had roughly a quarter of a tank of fuel. When returning the truck, I couldn't return after hours (even though they say they are open to after hours pickup and drop off) because the gate was locked. So I waited again for about 45 min for the gate to be unlocked.
Nathan W
Affordable Storage Guys
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cookeville, TN 38501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The UHaul rep. was a gem, absolutely wonderful to deal with. I was so grateful for her help and understanding.
Warner Hdrop off was a bit frustrating
Diane DGreat service
TAMMY DThe facility is closed when i dropped off the equipments
MAKRISTINA L