Customer Reviews for African Prestige & Gules Global
(U-Haul Neighborhood Dealer)

502 reviews

3920 Old Spanish Trl   Houston, TX 77021

(832) 460-6447

Location Hours

  • Mon-Sat: 7 am - 9:30 pm
  • Sun: 11 am - 6 pm

Services at this Location:

Contact Us

(832) 460-6447

3920 Old Spanish Trl
Houston, TX 77021

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 9:30 pm
  • Sun: 11 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Simplify your check in to pick up the trailer a little more.

Helen L. 
Rating:
5.0

Customer did not leave a comment.

ROSS C. 
Rating:
5.0

Customer did not leave a comment.

Allan P. 
Rating:
4.0

Customer did not leave a comment.

Waseem A. 
Rating:
3.0

Customer did not leave a comment.

ALEX B. 
Rating:
5.0

Customer did not leave a comment.

Lee C. 
Rating:
3.0

I did not see the inside of this UHAUL store however it was located in a sketchy part of town. I do not know if the attendant verified the mileage and fuel level when we turned it in! I felt I had to ask for the key to go into the back into the vehicle and take my own photo of the odometer (for my own piece of mind)!. For this reason I put the attendant was not helpful.

Sara S. 
Rating:
5.0

Customer did not leave a comment.

MYRON W. 
Rating:
3.0

Customer service was great!

NANETTE DEANN C. 
Rating:
5.0

Customer did not leave a comment.

ALEX L. 
Rating:
5.0

You guys made it simple and easy...thanks so much

RACHEAL R. 
Rating:
5.0

Customer did not leave a comment.

Johan P. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH M. 
Rating:
5.0

Customer did not leave a comment.

ERNESTINE H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
3.0

This was not the location we desired to pick up our truck. We had to drive further and in a more congested area than desired.

Dale M. 
Rating:
5.0

Great customer service

HAYES L. 
Rating:
1.0

Customer did not leave a comment.

Hector B. 
Rating:
3.0

Customer did not leave a comment.

BESETTA C. 
Rating:
5.0

Customer did not leave a comment.

Krystal P. 
Rating:
5.0

Customer did not leave a comment.

Tyrandy C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

CURTIS L. 
Rating:
5.0

Customer did not leave a comment.

CHANCE L. 
Rating:
5.0

I would recommend U-Haul on OST to friends and family nice and friendly and they can also shop there thanks for everything

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

RONALD F. 
Rating:
1.0

The drop off location was in a very desolate and crime heavy area. The parking lot itself was very small.

KWAN J. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

NORRIS G. 
Rating:
5.0

This lady was awesome. She was very polite and has very very good customer skills.

IZORA M. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY M. 
Rating:
2.0

Customer did not leave a comment.

Demita H. 
Rating:
4.0

Customer did not leave a comment.

TERRY S. 
Rating:
4.0

There is nothing to be done....you guys are awesome.

NIKIKIA S. 
Rating:
5.0

They are open long hours, so I was able to get all my transfers completed in one day. It was very helpful.

William L. 
Rating:
5.0

Customer did not leave a comment.

Sylvia A. 
Rating:
5.0

Customer did not leave a comment.

Raul T. 
Rating:
5.0

Customer did not leave a comment.

SHATAVIA H. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN DOGGETT T. 
Rating:
5.0

Customer did not leave a comment.

Sala S. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

DIANA B. 
Rating:
5.0

I just want to say thank you for everything I definitely will use you again y'all are a five-star thank you very much be blessed be safe and have a blessed evening

ingrid L. 
Rating:
4.0

Customer did not leave a comment.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

Ruben S. 
Rating:
3.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

It was very difficult to find a Uhaul place that would accept a trailer. I was briefed ALL Uhauls accept their items but that's not the case. The other difficult part was finding a location open late, there isn't very many. It would be nice if all locations accepted trailers!!

veronica H. 
Rating:
5.0

Customer did not leave a comment.

Katelynn Nicole P. 
Rating:
1.0

Customer did not leave a comment.

Trevyon Deundre J. 
Rating:
2.0

The building is old and junkie location wise it's ok the truck had a strong urine smell it was not dirty inside just smelled like urine.

Mary H. 
Rating:
1.0

Customer did not leave a comment.

David Clinton H. 
Rating:
5.0

great management

RONALD J. 
Rating:
5.0

Customer did not leave a comment.

Yotesawee S. 
Rating:
5.0

The representatives at this location were friendly and flexible.

Mitchell Dean J. 
Rating:
1.0

Cab was dirty and wiper fluid for 400 mile trip

Jack R. 
Rating:
2.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Christine A. 
Rating:
4.0

They were friendly and helpful. Truck was in good condition. Everything was explained carefully. Did a thorough inspection of the vehicle for dents and dings before leaving.

Peter M. 
Rating:
5.0

Keep your disinfecting regime in place. There was hand sanitizer, alcohol wipes, and rubber gloves for the customer to use. All excellent. I will be using this location again. It's close and in my neighborhood. Earl.

Earlie H. 
Rating:
5.0

Customer did not leave a comment.

WILSON S. 
Rating:
5.0

Very friendly & efficient service

Kathryn Evans M. 
Rating:
5.0

Keep up your great customer service👍🏾

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

KINDRA H. 
Rating:
4.0

Customer service manager completely explain the process of rental upon the moment the customer approaches the counter and inquires about rental.

BEVERLY C. 
Rating:
1.0

There were roaches in the U-Haul they rented to me

SHATAURAH B. 
Rating:
5.0

Fast,friendly service. Smooth transaction, no hidden fees. Love using U-Haul. This location also has African artifacts for sell, I will be back!

Beverly H. 
Rating:
3.0

Don't cheat them

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Eric T. 
Rating:
2.0

The auto transport was apparently an older model. The two front tires were missing tread on the inside, which I didn't notice before we hit the road, the wheel well couldn't be moved without a wrench and one ramps couldn't be fully extracted and one of the tie downs was very difficult to work. Very bad condition and I was surprised that U-Haul would put something like this on the highway.

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Zachary K. 
Rating:
5.0

Customer did not leave a comment.

Yury G. 
Rating:
3.0

Customer did not leave a comment.

Robert V. 
Rating:
4.0

Customer did not leave a comment.

NECHOL N. 
Rating:
5.0

Customer did not leave a comment.

Hobson R. 
Rating:
5.0

Just love it

Cano Jimenez O. 
Rating:
5.0

Service was great a perfect 5 star's, thanks.

MICHAEL TODD L. 
Rating:
4.0

They should help take off uhaul car trailer...

joseph H. 
Rating:
5.0

Customer did not leave a comment.

Tasha Kay H. 
Rating:
5.0

My experience, as always with U-Haul was phenomenal. So I really do not have any feedback regarding ways to improve upon your top-notch service. I am a very satisfied customer!

James W. 
Rating:
1.0

Customer did not leave a comment.

Jason Sanson E. 
Rating:
2.0

Customer did not leave a comment.

Michael Samuel H. 
Rating:
2.0

Pick up location did not accurately record mileage and gas initially in vehicle.

Michael Samuel H. 
Rating:
4.0

Customer did not leave a comment.

wyatt G. 
Rating:
2.0

We were almost KILLED in an accident because the new hitch we purchased and had installed at 3920 Old Spanish Trail had a loose bolt and came off in heavy traffic and rain at mile marker 788 on the Eastbound side of I-10. Only by the Grace of God we made it over to the side safely. Then waited 3&1/2 hours for help while 18 wheelers sped by us.

frank H. 
Rating:
4.0

Customer did not leave a comment.

HAMBLINE BESSONG A. 
Rating:
5.0

Great service at convenient location.

Ameer H. 
Rating:
5.0

Phone # on the door connected me to a very nice lady who said leave the truck there and put the key through the slot. Easy peasey.

JON STACEY C. 
Rating:
5.0

Nothing everything was excellent

SHERRI J. 
Rating:
5.0

Customer did not leave a comment.

LUCAS NEAL B. 
Rating:
4.0

Customer did not leave a comment.

JEREMY R. 
Rating:
3.0

Customer did not leave a comment.

Bernardo B. 
Rating:
5.0

Customer did not leave a comment.

Cameron P. 
Rating:
5.0

Customer did not leave a comment.

alain L. 
Rating:
5.0

The young lady in charge was most exceptional. Friendly and welcoming. When I need to rent, I will definitely rent again from this location.

Devalyn R. 
Rating:
4.0

The staff was extremely helpful. Do not let the appearance of the business dissuade you from using this location.

Kim L. 
Rating:
5.0

Quick & easy process. Staff was super helpful & took care of getting me in & out quickly at both check in & return. I'll be back!

Keri W. 
Rating:
5.0

Sales person was knowledgeable, professional and friendly , and explained the Uhaul Process to me in great details . I has no issues .

Natoria F. 
Rating:
3.0

The drop off location was not correct on my receipt and I didn't notice it until I was dropping off the truck.. I call the location I rented from the next day and made Wendy aware of the issue...she referred me to her manager Casey Quinn... I told him the problem I was having he said he would take care of it... Casey, he gave me fantastic customer service... very professional and correct the problem while I was on the call... he said if I had any other problems please give him a call on his cell. I did have another issue today, so, I called him...told him that I was charged a late turn in fee of $20 he pull u the account an corrected my bill. He made my experience one of the best ever when issues needed to be corrected... I will always use Uhaul where Casey Quinn is the manager.... AB

Alois B. 
No reviews have been submitted for this location.

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