The building was very hard to find, and it’s because half of it is burnt down. The parking is VERY minimal and the few spaces that were available had the owners friends/relatives in their vehicles injecting meth into eachother, some passed out in the back seat. when asked to move their vehicles so we could hitch on, they were unresponsive. Because of the minimal parking, getting the trailer out was extremely time consuming and nearly impossible. Additionally, once we arrived to our place to load things on, we noticed 2 of the tires on the left side were completely flat, and it was left to us to fix and manage. Overall, very poor experience. This place should NOT be open and does not cater to U-haul and would certainly not pass any sort of inspection.
Vianel R
African Prestige & Gules Global
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Houston, TX 77021
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Customer Reviews
- 4.0 Average Customer Rating
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The person who assisted me was very rude , I request 24 hrs service, he register near 7 hrs he charged the same $ amount as 24 hrs contract, the equipment # was AV72885 enclose trailer 5×8 that was 4/25/2026 I have returned on 4/26/2026 around 11:00 am till this very moment I haven't received a notification that my return have been register,
MOIRA MThis location was terrible and unmanned. There was an open sign on the window, but nobody came to the door. Customer Service informed me to simply drop the unit off and leave, but this made me very nervous so I took too many pictures to make sure I was holding up my end of the bargain.
MATTHEW Ameet on scheduled time.
Xiangnan LI don’t know what the bad reviews are for I rented a truck out for a couple hours to help a friend out when I got there the guy was very straightforward and respectful quick n easy process , pay , sign , leave, drop the keys off it’s simple 10/10 no complaints the parking is a** if I’m being honest though only thing
DAVION A