I was extremely disappointed that after reserving a truck in Hope, I had to drive to Agassiz to pick it up, AND pay for the extra kilometers used to drive it to Hope and then drop it back off in Agassiz. I reserved the truck for pick up in Hope, BC not Aggasiz. It's bad enough I have to go to a separate town to pick it up, but then to have to spend extra money to pay for kms that were not part of the move. I feel like that is a pretty dirty thing to do to your customers when it is already such an expensive and stressful time in there lives. It cost me over $500 to move. Of the 246 kms I paid for, 88 kms was just driving to Hope with the truck and dropping it back off, that is $113.52. How does that even make sense?? I am extremely disappointed in that part of my experience. The service was good, and the gentleman who helped us was friendly and helpful. But there is alot that could be improved upon when it comes to the pick up and drop off costs. Totally taking advantage of your customers when they are vulnerable and in need.
Monica M
Customer Reviews for Agassiz All Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Caleb at Agassiz All storage is one if the best customer service reps that I have dealt with. Always professional and friendly.
WENDY AThe drop-off location was a secured storage facility and a U-Haul representative had to meet me upon arrival. I could not drive onto the facility lot. It did however, have a drop box for the truck key.
Joseph Bexcellent customer service!
david wEverything went smoothly. No improvements required.
Nathan RExcellent rate. Friendly and professional customer service. Very respectful to me and my needs.
Beverly GCourteous, professional staff. When we were running behind on the pickup, they called to make sure we weren't lost and offered to give us directions. Clean and well stocked office. Refreshments available. Highly recommend!
Sharon CNot sure if I could of been looked after any better. I would surely recommend this u-haul to all my friends. 👍😊
stephen mExcellent customer service! I would use Uhaul again from this location Very happy with the service
Teri SThank you for the truck to move our family heirlooms safely
Ken Dso glad i booked in advance! the staff are very friendly and helpful, he went over the pickup and drop off thoroughly. thanks!
Monica SExtremely customer friendly
Lary OPossibly have a option to pick up before they open as you can’t pick up before 9:30 am. Other than that it was a great pick up with a very nice employee.
Dan WThe pos terminal did not work after 6+ attempts. I was finally done manually by staff. The truck ran terrible, was not shifting correctly and ran very rough. The staff was absolutely wonderful and helpful.The office and site was meticulously clean. The site and staff would make me recommend to a friend.
Mary DGreat location but completely disappointed in the final bill. You advertise $29.99 but the bill will be far more than that. It cost me $335 to drive to Abbotsford when I was quoted $192.88 First off I felt $192.88 was too much, put in $45 worth of gas only to be called the next morning to say I was being charged another $26 for fuel. I felt insulted but then it continued when I was told I owed an additional $141.45 Cheaper to hire midgets to carry it from Abbotsford to Harrison Hot Springs
Rodney HThe staff were very efficient and polite. I have and will recommend them to friends and family
Lori LGreat
JOHN DThe booking process takes a painfully long time. In this day and age I would expect a more streamlined process.
Henry KI Must Say that dealing with the Owner Tami Reilly of the Agassiz Storage was a Pure Delight...Answering All ?. & Concerns with Follow Up & went above & Beyond to Accommodate Our Needs !! And Prompt with Return Calls & Emails !! Thanks so Much Tami Jan
JANICE JInsure that the windshield wiper washer reservoir is full before renting the truck.
victor aDon't require phone calls to verify who you are.
Trevor CVery pleased with the equipment. Especially liked the optional items such as the furniture pads...very practical.
Frances VGreat service and facility. Nice people.
Deborah HThe vehicle would not start since the battery was dead because the vehicle was not used for weeks.We were not allowed to jump start ourselves and we had to wait for the road assistance ordered by the facility clerk.It took 3 hrs!
AGNES A