Customer Reviews for AGI Supply

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AGI Supply

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Kevin F. on

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The location is n/a since they delivered. The destination delivery was missed. U-Haul had us down for us to unload. The box was delivered to a town nearly 3 hours away. It was supposed to be delivered to the actual site. It was two days late and a fee adjustment was never made. Not a good experience.

Alexis H. on

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Customer did not leave a comment.

Christine R. on

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We found the pick-up process very frustrating. We didn't realize there were 3 U-Haul locations in the Madison, WI area. We assumed it would be dropped off 5 minutes from our house on Bedford St.; we found out only by calling the 800 line that it was at the Verona Rd. site, 15 min. + from here. We requested it be relocated to Bedford St. and were told they would do so, only to find out a day later that was not the case and no order went in to that effect. When we finally went to the Verona Rd. site they couldn't find our box! The staff person there was very nice, and he eventually did find it. All in all it was less than ideal. How to improve??? Make the customer aware of the different sites right from the get-go.

massiel p. on

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Horrible experience from beginning to end! And no one cared. Not customer service or the regional office in Middletown, NY. We reserved 3 U boxes and 3 trailers so we could store the boxes on our property. The day of delivery they only had 2 u boxes and 1 trailer! I was on hold with customer service for 1.5 hours to find out that The 3rd box needed to be picked up elsewhere which was completely out of the way. We had movers who were charging by the hour and had No time to clean up uhaul's mistake. If that was inconvenient enough, Now the u boxes needed to be stored in Buchanan, which is exactly what I didn't want. I wanted them on my property for easy access. 3 weeks later we schedule the delivery of the boxes to our house. Customer service adviced that the driver would call to confirm time of delivery the day prior...well I never got the call so I called to make sure my boxes would be delivered. I Spoke to 3 different people who said yes, it would be delivered between 2-3p. 4pm rolls around and no boxes. I called the regional office and after an hour of back and forth they tell me to call the driver to see What her ETA Well when I call the driver- Michelle. When I call Michelle she states she does not have us on her schedule and was off for the day! Her excuse was "no one told me and I don't have a backup driver today" Thanks to uhaul for a nightmare of a move! Next time I will just get a POD container.

Katie C. on

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Originally, I was told that I could have my U-Box delivered to my house. Then, I was told that I could not have my U-Box delivered to my house. I asked if I could pick up the U-Box and transport it to my house. I was told yes. Then, when I called to confirm that I was picking it up the next day, I was told that, no, I couldn't do that. The day the U-Box arrived, I received an e-mail saying I would be contacted to arrange when I could "access" my belongings. That was a Thursday. As of Monday morning, I had received exactly NO contact. I called to arrange for my own pickup, which involved three separate trips, in two cars, 20 minutes each way, to Buchanan, which is not what I was promised would happen. I am grateful that my belongings are now safely in my home, but it was only due to my own dogged pursuit of them and not for any effort put forth by AGI Supply in Buchanan. I would not use this location ever again if I could at all avoid it.

Gary W. on

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Customer did not leave a comment.

Andrea B. on

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The overall experience with Uhaul and the U box was a nightmare. They shipped it a month early, I was never able to speak to anyone on the phone as they promised someone would call me and every time I had to call I was waiting for hours and transferred many times without receiving the correct information. Lastly, when I thought I had the delivery date and move in set I found out my box was being moved to another facility and not to my apartment and then I fired Uhaul and hired a private vendor to deliver my box. I have used Uhaul in the past to move but after this experience I will no longer do business with the company.