Customer Reviews for Ahwatukee Foothills RV & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ahwatukee Foothills RV & Storage

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Luis G. on

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Your customer service is great very polite and helpful I will be renting from you again very pleasant experience there was a mix-up but the person that helped me fixed everything and was very polite and helpful thank you again

Neal B. on

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Customer did not leave a comment.

MWENDA R. on

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Gentleman at this location was awesome. Very helpful and patient with us as we hitched the trailer.

Nancy G. on

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The scheduling did not communicate clearly with the location where I reserved a 15’ Truck, Auto Transport Trailer, and a Utility Dolly. My reservation was changed without my approval or notification to This location. I had to pick up my dolly and another location. The truck was dirty when I picked it up. Very, very poor communication between locations and scheduling. This trip was a nightmare! I will never use UHaul again. The mover that I scheduled thru your site to unload my truck was sexually harassing me and arguing with me in my home. I asked him to stop and he did not and would not step outside when I asked him to. I need someone to contact me from corporate immediately. I have sent a message and have not received a reply.

Jassen F. on

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Philip G. on

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I'm a little disturbed by the fact that I was issued the wrong truck, bought insurance for a new truck and was given a used to truck, wrote back to the company that I wanted to have the insurance removed, and have not heard any response and now received the bill with the insurance on it. That has made my overall experience unsatisfactory. I would love to hear from somebody. My cell phone number is 704 661-6996. Thank you.

Dennis S. on

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Reservation was completely messed up. Location changed several times. My towing vehicle spec's were messed up. Horrible experience.

Jesus H. on

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Gary J. on

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I would highly recommend this site. Mainly because Mr. Rob Lowe the manager there! We had not had a good experince with U-Haul up to when we met Rob. He was very professional and also was kind and went above and beyond by staying open after closing time to help us! Thanks so much to Rob

Carol P. on

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Nothing

LUZ U. on

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Representatives in Ahwatukee were extremely helpful, responsive and courteous. I highly recommend this location.

Michele B. on

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All was good and easy!

Dave D. on

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Doing everything online prior is totally the way to go! Fast and very efficient!

scott H. on

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Excellent service. Rob opened up on New Year’s Day for me to get the equipment, I had a very small window of opportunity to make the move work out. It went perfectly thanks Rob

Nader S. on

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The pick up was complicated. It was an after hour pick up and it took me almost an hour to get the truck because the wrong one was in the system. The after hour process needs improvement. The call center customer service reps were very helpful.

Chris P. on

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I was not satisfied with the condition of the 20 foot truck I rented. It rained on our moving day. The windshield wipers disintegrated during my 50 mile trip while I was driving on a packed freeway. The rubber came off completely and I could barely see anything. It was very dangerous. Also, the truck leaked and soaked almost all of my boxes. They were soggy and a mess when I got to my destination. Someone needs to maintain these vehicles. Obviously nobody had changed the wiper blades in many years. The design of the vehicle is also poor. The runoff from the overhead above the truck cab comes down right outside the door so every time I got out I was soaked. A small rain gutter on the overhang above the drivers door would solve this. I am now going to have to go to my storage unit and take everything out, let it dry and then repack them in new dry boxes. I had no choice but to unload the wet boxes as I had to return the truck that day and my helpers wouldn't be available the next day. This situation could have been avoided by proper maintenance. The truck had considerable mileage and should have been properly inspected prior to being rented.

robert N. on

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michael R. on

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U-Haul should advertise the current mileage rate. .99/mile is outrageous for a small 15ft truck. Mileage was double the rental rate. I suppose all rentals are like that, but a customer can't help but feel taken advantage of when the big bold ads say $29.99 per day.

RICK R. on

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Matt F. on

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Anna C. on

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Aaron F. on

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RONNIE M. on

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I was quoted a price for the uhaul, turned it in a day early & I am still getting bills from u!

David F. on

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Did not have a hand truck or furniture pads available.

Ann C. on

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KIM O. on

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Steven M. on

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Jonathan W. on

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explanations of costs and no unrequested equipment/underhanded charges

Arthur R. on

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Great experience as always!

Michael H. on

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Truck rented had front end issues. Wandered and needed to be constantly corrected. Additional effort was required because there was a large dead zone between turning left and right. This created an exhausting trip of 600 miles.

KELLY W. on

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Todd N. on

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Easy and convenient!