Customer Reviews for Air Base Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Air Base Mini Storage

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Michael B. | Overall Experience |
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I just didn't like that I had to pay a whole complete month for only 2 day of service when leaving. I really don't think that that's right. That information should have been shared with the customer at the beginning for better understanding. Yes, I feel like that month was stolen from me. I was gone (vacated) on the 2nd of that month.

theresa S.
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Customer did not leave a comment.

Michael F.
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very personable -- great location.

Adwenna W.
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Customer did not leave a comment.

Andrew P.
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The service was good, I was checked in quickly and the equipment was ready to go. Very organized and clean.

Steven D.
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Customer did not leave a comment.

Brentton M.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

kimberly D.
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This location was excellent and it was because of the staff

tyrone A.
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Everything was professionally done. Receptionist was to the point and very pleasant.

colleen P.
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Customer did not leave a comment.

Christopher N.
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Wasnt the locations fault but truck was rough and needed repair

BRENDA C.
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Customer did not leave a comment.

Robert C.
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Customer did not leave a comment.

antonette H.
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It was an inconvenient pickup for us and out of our way.

Wendy W.
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Customer did not leave a comment.

Larona P.
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Customer did not leave a comment.

Marta S.
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This was one of the most clean and friendly atmosphere of U-Haul sites that I have ever used!

James M.
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Customer did not leave a comment.

Gregory S.
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Customer did not leave a comment.

Robert F.
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Customer did not leave a comment.

anna C.
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N/a

Will W.
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Customer did not leave a comment.

michael W.
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Customer did not leave a comment.

Ramon C.
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Customer did not leave a comment.

Dan C.
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Teresa had our truck ready in the parking lot to drive out! No backing up to get out. Everything was set. Pads were in the truck. She is an excellent representative!!!

Brian G.
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Customer did not leave a comment.

Scott B.
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Customer did not leave a comment.

BRENDA C.
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Customer did not leave a comment.

kelly K.
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Customer did not leave a comment.

Lori E.
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Customer did not leave a comment.

Kimberlyann B.
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Customer did not leave a comment.

WALTER N.
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Nothing everything went well.

Christopher S.
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Customer did not leave a comment.

sharon L.
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Selected contactless pickup but when I arrived I still had to wait in line for the keys. Not sure what was the point of mobile pickup.

ALFREDO R.
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Excellent equipment and great service

Robert I.
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Customer did not leave a comment.

Jesse K.
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Easily the best U-Haul location I've used. Truck was clean and ready on time as promised. Customer service was great as well from check in to turn in.

Doug D.
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Customer did not leave a comment.

Gary C.
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Customer did not leave a comment.

Ronald B.
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I did not drop the dolly off with the truck. I didn't want to leave the dolly in an open truck without a lock, just in case someone stole it and I would be accountable. .

Douglas S.
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State Street Uhaul is the best. Friendly staff makes you feel like family. I always go there and I've never ever had a bad experience.

Joyce B.
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Customer did not leave a comment.

francesca S.
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Great experience and great service!

browne T.
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Thank you.

Dennis O.
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Customer did not leave a comment.

Thomas G.
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Customer did not leave a comment.

Robert G.
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Friendly service, quick.

Hillary D.
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Customer did not leave a comment.

Mark T.
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Very help and had everything ready for a quick check out. Great location!

ELIZABETH G.
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Customer did not leave a comment.

Jeffrey S.
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I reserved the uhual for 24 hour rental. I was told upon picking up the rental that I had to return it well before the 24 hrs. I spent over an hour on the phone with waiting/talking to a representative. I was transferred to the wrong representative during that time. I will NOT use uhual after this experience. I had to make all new arrangements because of your mistake! I was made to feel like it was my mistake even though it is not listed anywhere that you are not guaranteed the 24 hr rental. This is very poor business and unprofessional

Surdell B.
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Lady behind the desk was very helpful. Thank you

Dennis L.
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Customer did not leave a comment.

Eva S.
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I highly recommend Air Base mini storage u haul location to all whom wish to make their move less stressful other locations seems to be clueless and unprofessional at times. Jennifer is always pleasant and will promise to get you what you need. Thanks for your kindness and keeping this location a warm and friendly environment.

hector M.
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Customer did not leave a comment.

Russell R.
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Nada

James M.
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The person was rude and nasty. Complaining about everything She was the rudest and unexplaining person I have ever dealt with. I will go somewhere else to rent. Didn't explain anything about the contract so it's your employee

Richard C.
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Customer did not leave a comment.

ALAN W.
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Nothing

JACQUELINE G.
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Great customer service!!

kevin M.
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Customer did not leave a comment.

Alan W.
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Customer did not leave a comment.

siarhei K.
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Kathleen A.
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Customer did not leave a comment.

MELISSA N.
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This was an easy process, excellent service and more than fair pricing definitely would recommend their services and will be back for future use.

John V.
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Customer did not leave a comment.

Idongesit Etim E.
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The Agent at this location is not an honest or professional person.

RONALD B.
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Customer did not leave a comment.

jessica S.
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Truck leaked onto mattress during rainstorm

WLENDY CABAN A.
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good service very affordable there's nothing better than U-haul ????

Bethany C.
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Over all extremely pleased that I chose Air Base Mini Storage for my van rental. The van was clean like new and very comfortable to drive. Process is quick and easy! Thank You!

Ankur S.
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Customer did not leave a comment.

Chelsey L.
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Customer did not leave a comment.

Jeremy R.
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The team was a life-saverI had some personal issues on my side with my move and delays, but the Air-Base team understanding and accommodating to my situation to ensure I had the proper equipment to complete my move.

lisa K.
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Smooth move - Truck in great condition. No hidden charges. Accurate mileage calculation (I had taken a pic of odometer so I knew exactly what it was) :)

Samantha M.
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Great experience!! The uhaul app is confusing and I think uhaul needs to make it clear that you can't rent a truck from this location without going to the counter first. Customer service at Air Base Mini Storage was great!

THOMAS D.
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Surprised that the dolly and blankets were in the vehicle. I had no intention of using them so that used up space in the vehicle that I needed. First time that happened

Connor G.
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Other than the used cigarettes in the ash tray (Were there before we used it) everything was perfect! Thank you!

allen M.
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Customer did not leave a comment.

Lisa C.
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Customer did not leave a comment.

Johnathan H.
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Customer did not leave a comment.

jamie B.
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Customer did not leave a comment.

Linda B.
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My truck was not safe at all. I am requesting a refund. I could not go over 50 miles per hour with out the truck steering being hard to keep the truck on the road. When I turned in the truck my paper work was not correct. This truck should not have been rented out. Please call me regarding this.

Julie M.
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Not a lot of space to drop off. Parking lot was packed.

karla M.
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Customer did not leave a comment.

Jamae S.
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Nothing.

James B.
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Customer did not leave a comment.

FRANCISCO H.
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Everything was fine Location is great.I was here last week and I had the same experience .The lady that helped me up was very helpful and very nice, So I do recommend this place.

Jason H.
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Customer did not leave a comment.

holly R.
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Customer did not leave a comment.

patricia C.
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Although the drop off location was closed, when I called the number listed to drop off the vehicle the gentleman was very customer service oriented. He was polite and courteous and answered all of my questions. When I called back and spoke with a female at the same location, she was also customer service oriented and was able to answer my questions. Thank you ?? for your professionalism.

Josary Q.
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Customer did not leave a comment.

brian S.
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Customer did not leave a comment.

William R.
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Pick up of trailer was excellent. Hooked up, tested lights and set to go.

Kevin M.
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Customer did not leave a comment.

Amy C.
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Customer did not leave a comment.

Francisco H.
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As soon as I arrived to the drop off location I didn't have to go inside to return the truck because someone came to me right of way to check me ou.t Great location !! Excelent service!

MARIE S.
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Customer did not leave a comment.

Rachael W.
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These were the nicest and most organized uhaul rental people that i have ever dealt with! They were nothing but helpful and the experience was awesome!

Diane C.
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They took really great care of me and got the trailer hooked up and answered all my questions. This made it a wonderful rental experience!

Richard G. | Reservation |
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Courteous service convenient facility.

MARGARET B. | Overall Experience |
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No complaints

ADAM L. | Overall Experience |
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I had my storage unit almost 8 yrs. never had a single prob. The fees did go up but I think it was less than $5. Very happy with their services.

TIMOTHY B. | Overall Experience |
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Rm rented was gd for what we needed.The hrs 24/7 perfect.Mgr professional and helpful.The only prob was discussed already.Need more space for comments.Will recommend!Would make a suggestion.

christopher f. | Overall Experience |
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Excellent Customer Service. Storage unit was very clean. Easy access to unit . Definitely would recommend this facility.

SAVANNAH R. | Overall Experience |
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Very clean, well maintained. Only issue is that outdoor units seem to be falling apart. (Unit D26)

AMBER D. | First Impressions |
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Fast and easy move in after online request placed.

No reviews have been submitted for this location.

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