The staff was very helpful and very patient with what I needed. I’ve rented from them a couple times and they have always maintained professional and double checked the trucks before my check was even done. Absolutely incredible service.
KELSEY S
Customer Reviews for Air Tight Storage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No complaints
Sherry LStaff was excellent at this location.
JAMES PI like the newer trucks with the backup camera and AC. Great service.
DELMONTE GThere was some pot in the cup holder. It was obvious the prior renter was smoking in the van. Van drove well. The lady inside was very helpful. I thought in the back of the truck it said you get a $25 credit for sweeping the back. The definitely returned it in between shape than we got it. We were able to get everything done with the truck though
JENNIFER AThe trailer lights didn’t work. Turn signal and flashers worked. I received a thumbs up on check out all were working. I didn’t realize until driving at night and I was pulled over receiving a warning to get off the road causing me a significant delay of over night that wasn’t planned.
CASEY JCharge me twice for a truck . Said they would do something. They did charge me on both cards . Sad
TERRIE OMy rental didn't have any of the dollys I reserved we had to follow the worker to an entire different location and she didn't check the odometer before hand. I should have taken a picture my self I did not and was over charged milage. Sorry they seemed to be having a rough day so we're we but unfortunately I will not be using this location again if I use U-Haul at all. Have a blessed day
Jacob HNothing
Grace HThe price for the time I needed it was high. I had it for about an hour. Could have an option for an hourly rate.
Elizabeth SThe location is fine it was the online customer service that was horrible I was hung up on twice. I will never recommend U-Haul again.
John OPickup and drop off were easy and the staff was friendly and helpful.
Lee FSuper friendly drop off location.
JASON WThe whole picking up the truck process was a little overboard. I think it would be easier if they ask all these questions during the intial application . I thought after it was approved pickup would be quick and easy but it was not
Veriah WReturn truck online return failed. Don’t know why. I was in the middle of taking pictures and the process closed out and I couldn’t get it back again
Robert MNothing. I want to thank Terry and the staff for being so helpful and supportive..
grace hService is good keep doing it
JEROME HGreat service. I would like a longer ramp for loading. Excellent service!
Marion BThe truck was parked inside a gated storage facility and not out in the parking lot. Thankfully someone renting a storage unit opened the gate and we were able to gain access to the U-Haul truck. Our pick up time was 7am and the storage facility did not open until 8am.
John HWe were billed multiple times for what should have been one transaction. Please resolve immediately
stephanie bOverall was a good visit except for the fact it was a woman that loudly kept saying how it smelled of pot , and disgusting remarks . She was right down rude, I would suggest this uhaul spot to others if this lady wasn’t there . I will be taking my money and business else where .
Lexus EFix the suspension on the truck that I rented. It rides very rough.
Michelle PEverything was great!
Anna SNICE SALESPERSON BUT NOT FAMILIAR WITH THE SOFTWARE AND THE RENTAL PROCESS.
ANDREW LThey reserved wrong truck for me
Joy SI have no complaints or comments except to say that they were very pleasant and helpful. Thank you all that made this experience easy .
Judy TKeep doing what your doing. Very Professional & customer service oriented. Thank You soooo Much!!!
Edith F