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DONALD L.
Customer Reviews for Airport Auto Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job. Personable Uhal agent. Truck as reserved, clean, ready to go at pick up. Convenient location to airport, rental cars and fast food.
Patrick M.I had a hard time with getting my rental. My reservation was made but I had to get help once I got there from the site attendant. He wasn't very helpful at first He left me once I told him it wouldn't allow me to complete my pickup. After 30 minutes and helping 2 other customers he said he would help me.
Gwendolyn T.Have a better lock box. It's pretty rusty which makes it a little difficult to unlock but otherwise easy to pick up and drop off
Ruth D.I cant say because I had a great experience!
Hilda C.This was a drop off location after hours so there was no one there, so I can't speak to that location specifically, but I would not recommend anyone doing business with U-Haul. Overall I needed the rental truck to empty the house of my grandmother who had just past. And instead of being able to focus on that and the grief of a loss in the family, I had to deal with being charged nearly double of what I was told when first picking up the vehicle. Phone calls to U-Hauls main help number led me around in circles about who I needed to contact to get this resolved; and ultimately I was only given back partially what I was overcharged due to being misquoted by the original employee. Would NOT recommend anyone doing business with this company unless they get, in writing, and voice recorded on the price they're originally told they will be charged.
Ryan S.Make the self check out simpler. Location services doesn't always work even when you triple check that you allow the browser you're using to access your location. Much easier to just take a picture of the time and leave the keys and contract in the box
MICHAEL L.The radio didn't work the first half of the trip
DEBORAH H.The owner was very helpful and knowledgeable. He even stayed late for me.
Maggie F.went very smooth.
Michael M.No suggestions.
DAVIDA S.Excellent experience Very friendly
YASSIR B.THE OLD MAN WORKING IN THE OFFICE IS NOT HELPFUL AND OBVIOUSLY IS BOTHERED BY CUSTOMERS. I WENT IN THE OFFICE TO MAKE A RESERVATION FOR THE VAN AND HE TOLD ME NOT AVAILABLE. I WENT HOME AND BOOKED THE RESERVATION ONLINE. HORRIBLE CUSTOMER SERVICE. THERE WAS A COFFEE CUP LEFT IN THE CUP HOLDER. THE VAN WAS NOT CLEANED PROPERLY OR SANITIZED IN THIS DAY AND AGE OF COVID....NOT ACCEPTABLE.....
Lisa H.I feel gas tank should be full when vehicle is picked up
JENNALEE K.Great experience. Easy delivery process.
WILLIAM B.Always a great experience when dealing with the airport auto wash location.
Gerald S.it was a major inconvience that the usb connection was damaged . my cell phone died which meant I could not use the GPS when im 3 hours away and couldn't use my phone the whole way home .
Jeffrey T.Friendly service, quality truck. Would use again and highly recommend.
Brad G.Waited almost 25 minutes to be helped, vehicle's steering was not good, vehicle had only 1/4 gas in it.
James H.just keep doing what you are doing. Friendly service never hurts.
JACK W.The service at this location great, very courteous and prompt.
Anthony G.Got rite of them
BILLY S.The gentleman who helped me at the location was great.
Michael M.friendly and efficient pickup
Robert M.Very friendly and helpful
DAVIDA S.I love this U-Haul location!! The owner is awesome to work with and makes renting so easy!
WILLIAM O.Friendly, expedient service
Edwin B.The app is very slow and it took about an additional 30 mins to get the keys for the truck. Not that it mattered about the rental time, however it requested I return it 4 hrs after my reservation, not 4 hrs after I got the keys.
SEAN G.Courteous UHaul representative. Good experience.
William D.Excellent Customer Service!
Kenneth B.Service was prompt, courteous, and friendly. Trailer was staged and ready for me in a easy to hook up spot. Great service with connection and making sure we were road ready!
William H.Great experience! Will keep in mind for next move.
MARY F.nice new vehicle. Gas tank actually full. not here but other uhauls i have used have partially filled tanks. hard to figure what you used. Van was clean and easy to operate.
GREGORY H.Very pleasant experience from reservation to return. Great customer service
ANTHONY J.Everything was excellent. I would not hesitate to use them again!ðŸ‘
Lester A.Professional from start to finish
ARTHURL JR O.Located in a second floor. Need to use stairs.
DAVID A.Customer service above and beyond.
Ewa B.Keep on truckin'!
brooks M.Customer service was excellent. Location is convenient for my needs. The vehicle condition was OK, it did the job as needed. Positive experience.
Jeffrey S.Great customer service. Unfortunatey the radio and reverse camera were not working when I picked up the vehicle.
Rachel M.other then not having a 17ft (i was offered a 15ft unit) everything was good.
William G.Fantastic location with clean trucks and great people with first class customer service. Have rented many times and won't go anywhere else.
William R.The person there was friendly and provided great customer service. The truck was clean, my only concern was a maintenance light for the tire system was on. I asked the representative about it but he's said it was okay. It did make me feel uneasy. The truck operated well and I had no issues. I would have felt better if the service light wasn't on.
Abilene S.Check engine light was on so that was a little concerning but besides that, pretty great!
Thomas R.As usual, a great experience with the airport carwash uhaul. The owner is extremely professional and helpful. His equipment is well maintained and safe. I will continue to do business with them as have for the past 10+ years. I'd recommend then to anyone that needs any uhaul equipment.
Douglas R.Easy drop off and convenient location!
Katherine N.This was my first rental. It was easy, affordable and the entire process of renting and returning was great. I definitely will use again. Rosalind
ROSALIND S.Best place around to rent from, excellent service
Joseph G.Excellent customer service! Attendant was waiting for me with a smile.
Catherine W.Great customer service and friendly staff. I get every one of my rentals through the Airport location and I always have a great experience.
COREY P.First recommended drop off location staff was not friendly and told me they don't take drop offs. Had to call and get another location. Glad I had a little more than 1/2 tank. I needed it for the extra driving around necessary
Debbie M.The father and son who own this location were professional polite, friendly and informative they could not have done a better job,
THOMASMICHAEL W.