Customer did not leave a comment.
John B
Customer Reviews for Airport Auto Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service! Super easy process of picking up the track. The track was clean and in perfect condition.
Ella BRental was smooth. Truck was ready and warmed up when I arrived for pickup. Hand truck and furniture pads already loaded in the truck. Return process was smooth and quick also. Really not a lot to improve.
Daniel Cexcellent customer service and convenient location to Bradley Airport
Liam Mnothing everything was good
Mathew HThe entire experience was exceptional. Would not change a thing.
Gina Lexcellent service
CLAUDIA SIve used this location twice, since I've moved to the area. The two gentlemen that run the business are very kind and professional.
Omar AGreat customer service. Equipment is in great condition and the people working here are a pleasure to work with. Will definitely use again.
Alan PGreat service and attention to detail. Would highly recommend Airport Auto Wash for U-Haul needs. -A. Pierce
Alan Powner was one of the kindest business men I have ever met
isaac bThe guy there at the office was extemely HELPFUL!!
DONALD AFast and efficient service. Couldn’t have been easier!
george mGreat service, van was excellent and got very good mileage. Pickup and drop off easy with friendly service.
Mark HGreat service and support prior to, and during the rental process.
Steve HGreat customer service
Anthony REasy phone reservation check in and return. Have always had a great experience here
Richard SRich and Rick are great people. I highly recommend using this location. Easy in and out.
Patrick WJust keep doing what you’re doing.We were in dire circumstances and you stayed the course with us right to the end.We are very appreciative.Thank you,thank you,thank you.
JOAN CContinue the good service, availability of trucks and partnering with good people who treat customers with friendliness and respect.
Edward NGreat overall experience!
Jane MGreat service and nice people.
Robert CExcellent operation. Friendly, efficient staff.
Edward HPhenomenal communications, totally professional and delivered as promised
Branden HRich, and his son Rick, are very customer driven. They are always very helpful, and get you in and out quickly.
Patrick WI did not like the fact I had to pay for 38 extra miles but I got nothing back for the extra gas.
Gregory SGreat service. The owner was very friendly and helpful. The truck itself was great!
Daniel CI thought the truck came with a ramp when I ordered it. It did not however. Additionally, I was charged for a dolly that was never in the truck. Crediting back the fee for the dolly would be much appreciated. The staff was friendly after I completed my online pick up.
Denise BEveryone was great & very helpful.
Cacee SI see why the operator has such good reviews, he was excellent and very helpful
CHRISTIAN CExcellent service and very accommodating.
Thomas KWe rented several times and awesome service and quality rentals
Gary LThe place in Windsor locks is awesome
George HYou need to make the app in the website better it was a nightmare picking up and returning the truck with little or no phone signal here the app is unreal difficult
DONNA PNo improvement needed.
GERARD LRick was cool and big help
RICARDO AHad to come from another site with no personnel to this one. Great service and many trucks.
Michael HI can’t even think of anything that would be an improvement as everything was perfect. The van was brand new. It was sparkling, clean inside and out and everything worked great. Service is excellent. See you again soon.
DONNA PThe drop off was easy because it was nine o'clock at night and all paper work was completed the next morning.
KENNETH LThese folks were great!
William MI had a great experience from pick up to drop off. Truck was very clean worked fantastic.
David DMy first Choice that I have used in the past is less than 2 miles from my house; but that location did not have the equipment that I needed this time.
Greg Wgreat place
BRIAN HE-Reservation through drop-off was smooth and easy
John ARick was a friendly owner. Helpful and easy to talk to. The only complaint I have is that the truck I rented was a bit dirty with what appeared to be mulch and/or leaves reminiscent from the last renter.
Marc YWe agreed upon one drop off then and then after we left the office changed the drop off location. Now I’m charged $20 for a late drop off. In addition I had a confirmation # but there was no truck reserved for me
TAMMIE BThe service in Windsor Locks is excellent and all one could ask for in terms of knowledge and friendliness. Your “affiliate” at 935 Enfield street however is the exact opposite. No knowledge and overtly rude. I would reconsider having U-Haul represented by this man.
DAN WRich and Rick have always been so helpful, caring, Professional, and pleasant to do work with!
Andrea OI did not check until I got home but the gas tank was only a 1/4 full when they listed it as being 3/4 on the paper I was given. I should have checked before leaving but the rental place should also have double checked this when renting a truck. This cost me an extra $70. Other than that the equipment was clean and the service employees helpful.
Christopher LCharged me a fee for no reason
Frank tExcellent service. Great experience
Christopher GDid drop off after hours on line
Domenic FBest place to rent. This was my 3rd time using them and i will always go there when i need to rent a truck.
EDWARD KDon’t talk to anyone - mobile pickup
Michael SSomeone smoked in the vehicle and it did smell. I put some freshners in the air vents. The interior of the truck was a little dirty.
NORM O