Customer Reviews for Airport Auto Wash
(U-Haul Neighborhood Dealer)

2,855 reviews

20 Old County Rd   Windsor Locks, CT 06096

(860) 254-4599

Office Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 7/4/2025: Closed

Services at this Location:

Contact Us

(860) 254-4599

20 Old County Rd
Windsor Locks, CT 06096

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 7/4/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DONTA A 
Rating:
4.0

Customer did not leave a comment.

MIKE M 
Rating:
5.0

Very helpful management

Kristin Y 
Rating:
5.0

Customer did not leave a comment.

Glenn C 
Rating:
5.0

The gentleman working at the location was professional and polite. He helped me understand the equipment and helped me hook the trailer up. I will definitely use this location again

Michael E 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Matt N 
Rating:
5.0

Customer did not leave a comment.

roger d 
Rating:
5.0

No improvement needed. Excellent service. I would recommend them 100%

YASSIR B 
Rating:
4.0

I have used this business for the past 3 years to move my daughter to and from college without any problems. The staff is friendly and the reservation process is easy.

Tanya S 
Rating:
5.0

Customer did not leave a comment.

Ruslan V 
Rating:
5.0

Customer did not leave a comment.

Dante W 
Rating:
4.0

Customer did not leave a comment.

FRED H 
Rating:
5.0

They recommended the right vehicle for the right job at the best value! It was a quick and easy interaction.

Chris C 
Rating:
4.0

Customer did not leave a comment.

Kathrine F 
Rating:
5.0

Attendant was very helpful.

Trista J 
Rating:
5.0

Customer did not leave a comment.

Brenda D 
Rating:
5.0

Customer did not leave a comment.

Brett f 
Rating:
5.0

Great Customer Service,, professionalism and in Customer service friendly and caring environment

Andrea O 
Rating:
5.0

Rick and Rich do a great job with their U-Haul business. The trucks are always in great shape and clean. They’re very friendly and accommodating if I need something last minute. Thank you guys!!

Sean R 
Rating:
4.0

The vehicle had service stabilitrack notice on dashboard. Fixing that would have been a plus

RUSSELL P 
Rating:
5.0

Everything was great friendly people fast service no problems

Shun K 
Rating:
3.0

We did not like the remote checkin especially when you have a question. We reserved a dolly and while getting the keys there was a note that they didn’t have it. I have a bill I g question that still has t been addressed. I’m not happy

Glen G 
Rating:
4.0

The time was very quick and helpful and clean the people who worked at the location was very good at what they do. I would tell everyone who wants to rent there next equipment go to place. it was great.

james s 
Rating:
5.0

Customer did not leave a comment.

Darren M 
Rating:
5.0

Customer did not leave a comment.

William K 
Rating:
5.0

The trailer towed great with our vehicle on it and towing it back empty was fine too. Smooth trip!

KEVIN S 
Rating:
5.0

This location in Windsor Locks CT (car wash) is excellent. Extremely professional and accommodating. We needed to make a last minute change to the size of the truck and they were very helpful and understanding. ⭐️⭐️⭐️⭐️⭐️

Sean R 
Rating:
5.0

Check Wipers, mine were worn out

Anthony R 
Rating:
5.0

Super friendly caring and professional!

Andrea O 
Rating:
4.0

Customer did not leave a comment.

Christine M 
Rating:
5.0

The only issue we had was in bringing the van back. The cabin light was indicated on the dashboard, but we couldn’t find any way to turn it off. We did advise the gentleman in the office when we came back and he said he would take care of it

susan r 
Rating:
5.0

Excellent Experience, Rich was very helpful.

Salomon C 
Rating:
5.0

Customer did not leave a comment.

Trevor b 
Rating:
5.0

The ppl there are very nice and pleasant to work with. Very accommodating.

Justin D 
Rating:
5.0

Customer did not leave a comment.

Bill C 
Rating:
4.0

Quick and easy, this is my new go-to location next time I need a U-Haul. Thanks!

David Q 
Rating:
5.0

Customer did not leave a comment.

Sarah C 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Courteous and prompt service. Many vehicles availabe and easy location. Would recommend the U- haul to anyone. We’ve used them several times.

Rita C 
Rating:
2.0

The truck was not at all in condition to drive. The steering wheel was shaking and there was weird engine noise whenever I used the acceleration. No wall through of the truck was provided when delivering the truck. Luckily I had to drive nearby so I managed somehow

Ankur H 
Rating:
5.0

Everything was perfect

Serhiy M 
Rating:
3.0

Rich and Oscar were very helpful.

Daniel J 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
5.0

There was an error in my order on missing furniture pads, but other than that the after hours pickup process and vehicle were as expected and smooth.

Preston K 
Rating:
5.0

The service was excellent!! This will definitely be my go-to rental place from now on.

Zenaida C 
Rating:
5.0

Customer did not leave a comment.

sherry c 
Rating:
4.0

Customer did not leave a comment.

John F 
Rating:
5.0

Customer did not leave a comment.

Nate S 
Rating:
5.0

Customer did not leave a comment.

Mike Z 
Rating:
5.0

Customer did not leave a comment.

Ed S 
Rating:
5.0

I received a good customer service at this location, renting and returning the truck was smooth and easy. I would definitely recommend this location to friends and family.

Sania K 
Rating:
5.0

Customer did not leave a comment.

Priscilla F 
Rating:
5.0

Customer did not leave a comment.

Christopher C 
Rating:
5.0

Customer did not leave a comment.

James G 
Rating:
5.0

Easy pickup and drop off. Great experience.

Brandon P 
Rating:
1.0

Customer did not leave a comment.

John B 
Rating:
5.0

Customer did not leave a comment.

Ramon A 
Rating:
5.0

Excellent customer service! Super easy process of picking up the track. The track was clean and in perfect condition.

Ella B 
Rating:
5.0

Customer did not leave a comment.

Wladimyr D 
Rating:
5.0

Rental was smooth. Truck was ready and warmed up when I arrived for pickup. Hand truck and furniture pads already loaded in the truck. Return process was smooth and quick also. Really not a lot to improve.

Daniel C 
Rating:
5.0

excellent customer service and convenient location to Bradley Airport

Liam M 
Rating:
5.0

nothing everything was good

Mathew H 
Rating:
5.0

Customer did not leave a comment.

Luis B 
Rating:
5.0

Customer did not leave a comment.

Alan P 
Rating:
5.0

The entire experience was exceptional. Would not change a thing.

Gina L 
Rating:
5.0

Customer did not leave a comment.

Alan P 
Rating:
5.0

excellent service

CLAUDIA S 
Rating:
5.0

Customer did not leave a comment.

John E 
Rating:
5.0

Ive used this location twice, since I've moved to the area. The two gentlemen that run the business are very kind and professional.

Omar A 
Rating:
5.0

Great customer service. Equipment is in great condition and the people working here are a pleasure to work with. Will definitely use again.

Alan P 
Rating:
5.0

Great service and attention to detail. Would highly recommend Airport Auto Wash for U-Haul needs. -A. Pierce

Alan P 
Rating:
5.0

owner was one of the kindest business men I have ever met

isaac b 
Rating:
5.0

The guy there at the office was extemely HELPFUL!!

DONALD A 
Rating:
5.0

Fast and efficient service. Couldn’t have been easier!

george m 
Rating:
5.0

Customer did not leave a comment.

Tony p 
Rating:
5.0

Great service, van was excellent and got very good mileage. Pickup and drop off easy with friendly service.

Mark H 
Rating:
5.0

Great service and support prior to, and during the rental process.

Steve H 
Rating:
4.0

Great customer service

Anthony R 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE G 
Rating:
5.0

Easy phone reservation check in and return. Have always had a great experience here

Richard S 
Rating:
4.0

Customer did not leave a comment.

NAOMI U 
Rating:
5.0

Rich and Rick are great people. I highly recommend using this location. Easy in and out.

Patrick W 
Rating:
3.0

Customer did not leave a comment.

Jennifer R 
Rating:
5.0

Customer did not leave a comment.

Vincent D 
Rating:
5.0

Customer did not leave a comment.

RON L 
Rating:
5.0

Customer did not leave a comment.

Mario C 
Rating:
5.0

Just keep doing what you’re doing.We were in dire circumstances and you stayed the course with us right to the end.We are very appreciative.Thank you,thank you,thank you.

JOAN C 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M 
Rating:
5.0

Customer did not leave a comment.

Erick J 
Rating:
5.0

Customer did not leave a comment.

DAVID A 
Rating:
5.0

Continue the good service, availability of trucks and partnering with good people who treat customers with friendliness and respect.

Edward N 
Rating:
5.0

Customer did not leave a comment.

Jeremy C 
Rating:
5.0

Great overall experience!

Jane M 
Rating:
5.0

Customer did not leave a comment.

Daniel W 
Rating:
5.0

Great service and nice people.

Robert C 
Rating:
5.0

Excellent operation. Friendly, efficient staff.

Edward H 
Rating:
5.0

Customer did not leave a comment.

Jeremy C 
Rating:
5.0

Phenomenal communications, totally professional and delivered as promised

Branden H 
No reviews have been submitted for this location.
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