Best movers around!!
Rachel M
Customer Reviews for Airport Auto Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A huge shout-out to the team at the U-Haul location on Airport Auto Wash. The staff made the pickup process easy. They were professional, helpful, and took the time to answer all questions. They even helped double-check the equipment before leaving. Excellent customer service from start to finish.
Leah HFill up the truck with gas so that the customer doesn’t overpay for gas. How would the average person know how much gas a truck would use and if we brought it back with a quarter of a tank more no adjustment was given just a snarky thank you 🤔
margie JYes, people at Airport Auto wash, always do a great job willing to help out and very friendly!
SCOTT Knotthing
MATHEW HEverything worked as expected. Getting this location to quickly respond to e-mails was a slight issue, but they did eventually call me on the phone and/or left a VM. Rick, the owner was really nice and professional. Pleasure to sit down and chat with him upon my return of the equipment.
Marc YFantastic service! They are very helpful and easy to work with. A+
ROBERT MEverything went great at both ends of the trip
Kirk SEverything was great except that both side view mirrors on the truck I rented were glued in place and could not be adjusted. This made seeing what was behind me nearly impossible on the driver side and totally impossible on the passenger side. When backing up the truck I was completely blind. Very dangerous and unacceptable.
Mark FGreat service. Quick, easy and convenient! Thank you!
Richard VVery affordable and easy
Peter DThe process was easy and quick
JOSE PGreat service! Clean new trucks!
DAVID Rgreat staff, but truck had some steering problems .
Ron FGreat experience! The people here are amazing.
Asher SThis was the worst experience of my life with U-Haul! Terrible customer service.
MICHAEL CUnstaffed when vehicle was returned. Closes at 5pm.
TRACY CSeamless experience picking up my truck from the Windsor Locks location. Personable ownership. Truck was very clean and ready to go. Only suggestion would be to have the gas full which makes it easier when returning the truck completely full.
Michael Lsuper friendly and helpful personnel. Very accommodating!
Christian JMy brother in law picked up the van for me. Employee was very pleasant and helpful. According to my brother in law he was wonderful. Thank you for making this a easy experience
SANDRA MVery positive experience!
David RDude that runs this spot is very professional and down to earth. Highly recommend
andrew mHe knew who we were and was very helpful.
Thomas WStaff is friendly and process very streamlined and easy.
Maryann BEntire process was easy.
Ronnie RThe gentleman at the desk is incredibly helpful, friendly, and efficient. He goes above and beyond to help accomodate my reservation, including add-ons or extensions. I appreciate that. Also, Conway Movers inTroy, NY were exceptional. Highly recommend.
Meghan RVery positive experience. The truck ran smooth and was everything we wanted to do the move.
Stephen NGreat service - always friendly & helpful!
Michael MEverything was perfect
AINSWORTH HGreat pickup and drop-off service!
Paul CVery helpful management
Kristin YThe gentleman working at the location was professional and polite. He helped me understand the equipment and helped me hook the trailer up. I will definitely use this location again
Michael ENo improvement needed. Excellent service. I would recommend them 100%
YASSIR BI have used this business for the past 3 years to move my daughter to and from college without any problems. The staff is friendly and the reservation process is easy.
Tanya SThey recommended the right vehicle for the right job at the best value! It was a quick and easy interaction.
Chris CAttendant was very helpful.
Trista JGreat Customer Service,, professionalism and in Customer service friendly and caring environment
Andrea ORick and Rich do a great job with their U-Haul business. The trucks are always in great shape and clean. They’re very friendly and accommodating if I need something last minute. Thank you guys!!
Sean RThe vehicle had service stabilitrack notice on dashboard. Fixing that would have been a plus
RUSSELL PEverything was great friendly people fast service no problems
Shun KWe did not like the remote checkin especially when you have a question. We reserved a dolly and while getting the keys there was a note that they didn’t have it. I have a bill I g question that still has t been addressed. I’m not happy
Glen GThe time was very quick and helpful and clean the people who worked at the location was very good at what they do. I would tell everyone who wants to rent there next equipment go to place. it was great.
james sThe trailer towed great with our vehicle on it and towing it back empty was fine too. Smooth trip!
KEVIN SThis location in Windsor Locks CT (car wash) is excellent. Extremely professional and accommodating. We needed to make a last minute change to the size of the truck and they were very helpful and understanding. ⭐️⭐️⭐️⭐️⭐️
Sean RCheck Wipers, mine were worn out
Anthony RSuper friendly caring and professional!
Andrea OThe only issue we had was in bringing the van back. The cabin light was indicated on the dashboard, but we couldn’t find any way to turn it off. We did advise the gentleman in the office when we came back and he said he would take care of it
susan rExcellent Experience, Rich was very helpful.
Salomon C