Customer did not leave a comment.Lisa E.
Customer Reviews for Airport Garage LLC
(U-Haul Neighborhood Dealer)
Tucson, AZ 85756
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday9 am–1 pm
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dominque O.
This was the second location I went to because the employee was late at the first. My appointment was for 9am and the first location said once I got there that it wasn't open until 9:30am. I then got a call from a representative saying the employee wasn't going to be there until 10am and offered for me to pick up the truck at another location. When I arrived at the second location there was no uhaul employee and she didn't arrive till a little after 10am. Very unprofessional and a waste of an hour of my time.Corrin F.
The young lady handling the rental process was very professional and helpful.John E.
Great people helped out a lot appreciate you guys will go back again thank you.Alec R.
There was an additional charge of approximately $1000 to drop my trailer. U-Haul is an opportunistic price gouging company and I will not use U-Haul in the futurerick P.
Really helpful. I will recommend them to any of my family and friendsGeorge N.
Ur U haul Company Reserved and conformed my appointment reservation, got there the next day to pick it up and the Airport U Haul new nothing about it!! No Paperwork nothing on the truck, just gave me the keys. Brought it back the next day at 9am the same way i git it and got charged sum horrible amount! I was suppose to return it at 5pm but returned it at 9am. Had to wait an hour in U Haul just for them to tell me its ok we will do the return. The lady that works there was not there both times. Not Happy and i will never use the U Haul on Tucson Blvd In Tucson Az ( The Airport One) I Also had to Call this Place Just to Get A Receipt!Janet E.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.AJ S.
Customer did not leave a comment.Luis A P.
Customer did not leave a comment.Brittni M.
Excellent service and easy process!Shawn F.
It was a little hard to find the entranceSteven S.
Customer did not leave a comment.Jose H.
I was told because I had to go an extra 200 miles to get my truck I would be compensated for it Now I have a bill for going past my miles $166 a dollar for every mile.Cody R.
Customer did not leave a comment.Randy G.
Staff is professional, kind, and helpful.Luis R.
Customer did not leave a comment.Vanessa E.
Customer did not leave a comment.Jessica G.
Great customer service, from start to end.Luis D.
Customer did not leave a comment.Bueno R.
Customer did not leave a comment.Greg V.
Front desk clerk was amazing. She went well above and beyond her job to make sure everything went quick and smooth. Thank you. Sorry I didn't get her name.Brian Z.
First i would have them check out the equipment as they gave me a truck with no gas sitting on empty while they told me it had 1/4 of a tank. Upon putting 60 dollars of fuel in the truck i discovered the fuel tank had a hole in it.Malcolmm L.
Check under the seats. Found a half eaten slim jim.JUSTIN L.
Manger made me wait 25 mins. while she wiped down truck cab to get it ready to go out again. It took forever to get a printed receipt. Location was great if you have a flight out.Willie C.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Willie S.
Very Goodjames T.
Nice employees. Got my truck returned super easy. Great location right next to the airport. Would use again if in the area.Nicholas H.
Like that it was smack dab in the middle of where I needed to go.Danny G.
Customer did not leave a comment.CONSTANTINO R.
Customer did not leave a comment.Brent J.
Customer did not leave a comment.David M.
Customer did not leave a comment.nicholas A.
Customer did not leave a comment.Carmen F.
Open on time. Clear entrance of vehiclesColin M.
Customer did not leave a comment.Danna W.
Customer did not leave a comment.Jon L.
The little lady there that helped me had nothing but respect and concern very polite did her job well thank you 💯👍ROLAND T.
Customer did not leave a comment.Jonathan C.
The female agent who checked me in was super friendly and helpful- I mean went out of her way to be friendly -Chadwick Cleo C.
Customer did not leave a comment.Georgina S.
Customer did not leave a comment.David B.
An excellent and convenient system to use for cross country moves.John M B.
Customer did not leave a comment.Frank K.
I was charged for gas when I brought the truck back with the same exact amount of gas that was in the truck when I picked it up! The checklist showed more than what was in the truck so I slid the needle to where it actually was and when I brought the truck back I made sure it was at the same spot it was when I picked it up!!!Johnny G.
Customer did not leave a comment.Timothy N.
Both I and the service representative at the location had difficulty getting the ap to accept a phot of my license.MeShell M.
Customer did not leave a comment.Jason H.
Friendly, helpful, a smooth experience in every way.Gail M.
Greeted with friendly customer service and helpfulrita G.
Everything we needed, freindly, easy, fast. Both check in and check outKevin Roy B.
Customer did not leave a comment.Christina R.
Staff was amazing. Highly recommend.Doug S.
Was unsure on the pick up process with the gate being locked and all. The truck was waiting outside the yard ( Had a late night pick up) Overall experience was goodKassie C.
The check in process was long and the drivers door sounded like the window was not fully shut or that the door needed to be sealed. This caused it to be very loud while driving.Tracy R.
Customer did not leave a comment.Phillip G.
Customer did not leave a comment.Tom P.
Georgina was very helpful in getting me checked in quickly so I could get my flight, and Alphonso was incredible being able to get the auto-transport through their tight gate -- he's a real pro!Joe L.
Customer did not leave a comment.FELIX W.
Great Service very efficientROSARIO Q.
Customer did not leave a comment.Ramona C.
Customer did not leave a comment.Stuart W.
Customer did not leave a comment.HENRY C.
Give customer the right time when check out. I checked out almost 11:50 AM, but I have to return 11:00 next day on paper. That was not full 24 hours rental agreement.CHUNG T.
One staff member was busy on a phone call while another just sat at the desk doing something else. Had to wait for about 10 mins until she finished the call before I was attended to. Please have other staff at least attempt to start our transaction and help me get the process going.ALBERTO G.
Customer service was top notch - easy and efficient pick-up and drop-off - highly recommend!RUDY S.
This location looks more like an empty car lot with U-haul trucks & trailers. Behind the lot is the rental location, a mechanics garage, and the office is located in the back of the building. There are no signs indicating the garage is a U-haul drop off or pick up. When I finally found the office, there was a little U-haul sticker on the door. It's almost like the U-haul is a side job for the garage.Nicole V.
Couldn't use the equipment I rented because my car wouldn't fit on the fit. Chatted online with customer support, around 30 mins after taking it off the lot. CS said to return it for a refund to the location. Never got refundedMICHAEL M.
There was a major biohazard, used condom filled with seminal fluid in the hideaway ashtray of the truck. My son found the used condom after we had already inspected the truck. I'm not a smoker so I didnt check the ashtray for cleanliness. The vehicle was very well maintained and cleaned prior to us picking it up. Except for the horrible biohazard sitting 6" from me and my son for 3 days.GEORGE S.
Very helpful and kind person at the desk. I appreciate first impression. Thank you very much.Benny O.
When I arrived I waited 15 to 20 to told the location was closed by the mechanic and his wife was not there and she handles the haul portion of the business After calling the 1800 number I was on hold for 15 min, then I received help. While talking to the clerk I was hung up on. This was a very not organized location.GARY H.
Customer did not leave a comment.TERESA B.
Have a way to respond to an incorrect text. I've been getting these texts all day. I don't know if you input the phone number wrong, they have illegible handwriting or what but it's sure been annoyingVERONICA A.
The system was down and there was a misleading splash screen saying there was planned maintenance and all the workers I called said that it was not the case. They were set up to fail as the system was not working for them either.Quintero L.
U haul site down for over an hour for mobile pick up. I also ordered a dolly with the truck rental I never received it. I also spoke with customer service and never received any positive outcome from the experience.Ruben M.
Customer did not leave a comment.Aimee A.
Best place so far to handle uhaul pick-up and drop-off!!! Easy access from freeway.brittnie H.
The truck pulled quite a bit to the right. I had to steer it to the left to keep it on the road, all 900+ miles. It was not just the wheel that was offset, the truck actually pulled quite hard to the right. At highway speed, letting go of the wheel would have put the truck into the ditch within seconds.REMUS Z.
Very friendly, helpful and efficient! ThanlsMONTE A.
Great service, I'll rent from this location again.DAVID V.
Customer did not leave a comment.RACE E.
Customer did not leave a comment.Victor S.
Small lot but had a hard time finding the office, which was in the back of the automotive garage. They didn't have any utility / hand trucks (even though I had reserved one) so I had to stop at a nearby storage center to pick one up. They also didn't have any of the bed mattress bags. At the rental location a few minutes away, the manager Jarrett was fantastic! He knew I was there to pick up a hand truck. I had questions and he answered them all and even cleaned the windshield. He was awesome!!MARILYN C.
Customer did not leave a comment.JEROME P.
Had a flat tire when I got it. Took four hits to get it fixed. Then it drove so rough I feel like I have shaken baby syndrome.Graig R.
Customer did not leave a comment.LEONELA C.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.HOPE C.
Customer did not leave a comment.Daniel M.
Georgina and the team are great.ERIN H.
Customer did not leave a comment.ORLANDA F.
Customer did not leave a comment.Kim S.
Gina and her manager were very helpfulBernard S.
Very friendly and great customer care and service.DAISY T.
Excellent attention, very friendly and above all very easy to get to and practical in all aspects, the manager was very friendly and quickly informed us of everything we needed, highly recommended.ZORAIDA G.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!