Professional & friendly customer service here.
JONATHAN E
Customer Reviews for Airport Motors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location was closed on the day of my rental, due to personal events taking place and I was made aware of this just a few days beforehand. I'm used to face-to-face communication so I didn't know what the change to online check in entailed so I had to call to ask questions! Why not reach out to the customer personally, and explain the process and what information is actually needed? There were verification items that I didn't actually need, though they were listed. The process took way too long online (more than 15 minutes) mainly because of where the office is located, I could not get a cell signal. The ability to check in just a few minutes earlier than reservation time was not possible. Overall, I would have preferred in-office reservation and, had I known the extra trouble I would have endured, I certainly would have changed my plans!
MICHELLE EEverything was good' No suggestions for improvemets
KENNETH WTuve problemas con la reserva en línea. Deben mejorar su aplicación
Andres SIma is a big help, she always try her best to make customers happy and she always tries her best to help with whatever else we need. I have 2 other U-Haul places closer to me but always goes to this location because she always nice to us.
TONNE DNo parking available for customers bringing their own vehicle to rent a u-haul vehicle. Rented vehicle displayed oil change needed Over charged me in milage as well as fuel charge
RAYMOND LNothing
David REverything was excellent.
SCOTT FThe proprieter is very nice and helpful.
RUFUS JPerfect transaction. Late notice and truck was available. Did just what I needed.
DAVID HIma was so kinda :). If you have the time to go check in office with her- do it!!
SARAH WStaff is amazing
JANELL SFantastic customer service at the Vandalia, Ohio location at Airport Motors. Friendly, helpful, and caring staff. I would highly recommend them and will be a return customer in the future.
ANTHONY CIama went above and beyond
CODY DThe Airport Motors LLC employee in Vandalia OH where I picked up our truck was extremely helpful. The day before she made sure we could access the truck because of the extreme cold weather and snow. Thank you…
Tim CIma was very helpful and courteous. A great representative of UHaul. Another great experience using U-Haul.
CATHY PFast and easy transaction. Not a problem of any kind. Would certainly use them again when needed.
JAMES WVan was very clean and the equipment I needed was already loaded and ready to go. Staff was very friendly and helpful. I will use this facility again.
ANDREW BAvery thing went smoothly
RICHARD SEverything was great except that the lot had not been plowed for snow and it was a safety hazard getting the van out of the lot. Otherwise, all was great.
DANIEL BThe manager, Ima, is great. Super helpful. I only rent from this UHaul location for ease and customer service.
Steven BTruck was right size and clean. The agent was very friendly and professional and a great help.would highly recommend anyone needing a U-Haul to go to the location.
JOSEPH OProcess was simple from the get go. I arrived at my scheduled time, and was hooked up and out of the parking lot in 10 minutes or less. Would definitely rent from again!
MATTHEW CThe best service and most amazing customer experience I have ever had at a company. Thanks so much for all your help. Don
DONALD BIt was such a questionable area that a man who saw me being dropped off before the business opened (I was 10 minutes early, the employee was 5 minutes late) parked his van and waited with me to make sure I was safe. The woman took 45 minutes to check me in. She kept rebooting the system instead of letting it load and had to reenter info. Because they put me in a different truck than the one I reserved there were problems with the drop-off location, and not one choice was closer to my destination than 40 minutes. I needed more boxes and bubble wrap. The woman said yes, she had some but I would have to pay cash. The reason, she said was because she didn't sell UHaul boxes as they were too expensive. Instead she was helping her 9 year old daughter make some money by selling the girl's Amazon boxes (and the bubble wrap was actually packing material?) The boxes were random sizes, some in bad shape, and not really suitable for packing household goods. I was also given a truck with only 1/4 tank of gas. So now, on top of the 45-50 minutes spent getting the truck, I had to spend another 20 minutes stopping for fuel. This on a day when I had a tight schedule and little to no extra time to spare..
KATHERINE TBetter signage to explain how online check in works
Eugene ANo improvements needed. Pickup was easy and the lady was wonderful and friendly, when dropping it back off.
Justin CShe was very helpful and got me on the road quickly. Thank you!
PHILLIP KGreat experience…..owner offered me a phone charger for the van which was a life saver. Also, allowed me to park my car on property overnight. Outstanding customer service. Thank you Engle Road, Vandalia U-Haul
SETH REasy to get to
Brandon HVery nice place, sales rep was courteous and helpful. Will definitely rent from here again if needed.
SHERYL CVery clean well kept equipment nice and friendly staff definitely will go back if I need to haul anything
Paul HIma was great, helpful and kind. Easy to work with and inviting.
Steve BThe lady at the Engle Road location was great. She was helpful and understanding of my situation and fixed the problem that the customer service lady who called me screwed up. From now on I will just go straight to the Engle Road location
Jamie Cna
mike hI do not have any complaints! Wonderful service! I will recommend to all my family!
JANICE SGreat location and very easy to drop off vehicle.
Heather CNothing needs to change. This location is perfect. Paul was very helpful, not only with the truck, but giving directions to avoid the Dayton Air Show Traffic as we left his site. The lovely Ima was extremely knowledgeable and guided us thru the glitching UHaul app. Would have been in a mess if just had to use self check in. Thank you to these lovely folks for starting our day with a laugh and helping hand. I had never rented a UHaul, of any size, we got the 26 footer, and would use Airport Motors LLC again.
Martha SGreat service! Will definitely use again when the need arises!
Donald GIma, the local agent is excellent. This is our 2nd rental from this location. She is friendly personable and organized. Checkout connection and pickup were a breeze.
steve eGreat customer service by Ima. Definitely recommend this location. Gas station nearby for refilling.
Craig Knothing.its not broke so dont fix lol.see you guys next time.was crazy easy an fast an affordable
matthew mWe rented a 5x8 enclosed trailer. Ima was very pleasant and helpful, had exactly what we needed. Will definitely go back if/when we need another trailer!
jaclyn cI have had to rent 2, small U-Haul Trucks within the past 3 weeks and Ima was great to work with!
Rebecca BIma was wonderful. She made the process very easy for me and went above and beyond with customer service! Great job Uhaul!! I will definitely be calling this location the next time I need a rental.
Lakisha BAbsolutely nothing. Everything was perfect.
Terri MCustomer rep Ima was by herself and busy, but was still able to get me checked in quickly. Good job.
mike bMobile app usage was less than desirable. I had to go back to my business location so I could use wifi to get the check-out procedure completed.
Sarah NTruck had 102,000+ miles on it, but inside of cab looked like it was brand new! Cargo area was just as clean. Customer service was excellent. Best rental experience I have ever had!
RICHARD WGreat service. The lady helping me was friendly and extremely helpful. I won't hesitate to go back to this location.
Kenneth FThe lady who ran the shop when I picked the trailer up was very pleasant. She is new, and was learning the process. She is a very good representative of the UHaul company as she did her best to make sure everything was correct on the form, with the trailer and with the connection to the pulling vehicle. Best wishes to her!
Randy RIma was wonderful! She went above and beyond to help us! Even came early to help us! The office was clean and welcoming. Cant recommend enough!
Mechele D