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Keith C
Customer Reviews for Airport Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly staff
JAMES BThe U-Haul employee who helped me out was very kind and was working really hard. This location seemed understaffed for the long line of customers there at opening. The systems were running extremely slowly. My pick-up location was changed the day before my reservation and I was informed I would have to do mobile pick-up because my pick-up time was prior to the location opening. At my pick-up time i arrived and received an error message saying one of my reservations wasn’t made and I would have to call a customer service number. After calling, I was told mobile pick-up was not set up for me and I would have to wait until the location opened at 9. I didn’t leave the U-Haul location with my truck until about 10am, despite making a reservation well in advance for 8:30 am. I also received a phone call from the drop-off location asking where the truck was as it was supposed to be dropped off by 9:30 am. I had no idea what this was about since I didn’t even get the truck until almost 10am, and was never informed of a drop-off time. Overall the whole process was confusing and complicated and despite making the reservation far in advance, I still wasn’t able to get my truck at the right time or location. The employees were kind and were doing the best they could, but the process was super flawed and frustrating at every step. Would not recommend.
Audrey RNothing- customer service by Joe was outstanding! Easy to rent a truck. It was clean and ready to go when we got there. Truck was easy to drive and easy to load. Definitely recommend this company
MATTHEW HReally efficient and friendly. Perfect at end of day.
JEANETTE DAttendance was awful. He was rude and charged for an extra day when I was only an hour late. Steer clear!
Nicholas KGreat service. Great vehicle. Thanks!
CHRISTIAN Jeverything went smoothly and he was very nice and friendly. made me feel welcome
Brittany HGreat customer service and knowledgeable staff member as well. Will be back again when I need a truck or anything else I from U-Haul.
JAMES MSales person who helped me was very professional and knowledgeable as well. I’ll be back to this location when I need a moving truck again. Thanks for the excellent service!
JAMES MSuper nice guy helped me with my rental. Very personable and easy going!
JAMES HJoe waa great. He got us in & out in a flash. Super friendly & knowledgeable. He was very thorough in walking us through the details of the truck rental. Great attitude & very helpful.
JOSEPH BAdd a connection to allow cell phone charging. We do not use cigarette lighter ports anymore.
WILLIAM MVery fast and friendly!
AARON BGood service provided by the attendant.
Lars HThis location always has easy access and flawless and friendly service.
KRISTINE KRob is efficient and pleasant - easy pick-up and easy/quick return.
James WThe team here was fantastic! I will continue to use this location thanks to them.
Eliquin DWhen I arrived at the location, there was no available parking. Even the few open spots were unusable because nearby cars were improperly parked, making it impossible to return the vehicle correctly. I called customer service twice for help, but both times my calls were either dropped or no real assistance was provided. Overall, the return process was extremely stressful and disappointing.
IURII IThe attendant Joe was great. Very professional, kind, and knowledgeable.
Todd GI reserved two furniture dolly’s weeks in advance. They did not provide 2 just 1 so I had go buy another one last minute and I was still charged for 2 furniture dolly rentals instead of just one. The employee was rude and told me that’s just how it is in California you get charged but not guaranteed availability. I should have been charged for 2 utility dollys and 1 furniture dolly it’s ridiculous to be charged for something that I wasn’t given. Very disappointed
JOHNATHAN WThe individual running this location is amazing really professional and dedicated. Really a great experience
PARISA RNo improvements - you guys were great and SO helpful!!! And the text communications etc were great!!
ELIZABETH LI had trouble in finding lock box code on the U-Haul App (about 10 min), but otherwise it was very nice. The staff at the place was very supportive to us.
PORIA DWe loved our experience with the team that set us up with the rental truck. They were super accommodating, and very professional. The truck was perfect. We’ll definitely use U-Haul again, particularly if all your team members are so qualified.
CHARLES KVery easy and smooth transaction.
Michael BA little tough in and out, but perfect location and availability.
ROBERT GThis location is not only convenient but the staff is quick, efficient and friendly. Will definitely use them again
IVAN YFriendly staff. But app didn’t work upon arrival and the two Dollies I requested were not provided.
Kunal MAfter struggling with the UHaul App and chat assistance for 30 minutes, I went to the office when the person working came back from lunch. He was a very nice young man who helped me check out and pick up the truck quickly. I wish I had gotten his name. He was very friendly and happy to help me. It was Thursday, 1/30/25, 1:22pm according to my receipt so if you know his name please pass along my thanks!
ARIEL AThe gentleman that helped me out was very friendly
JACARRA CMy one-way rental did not include enough miles to the drop off. I was charged an additional $20 for additional miles even though I basically went straight to the Drop off - something is wrong/ fishy.
ALEXANDER MBiggest issue is that the app needs a lot of work. It made me enter a lot of information onsite that it should have let me enter prior to pickup. Then it made me go inside the gate and find my truck which was a long walk around the building. Then it made me walk all the way back to the office to get a key. Tried to cut through the storage area, but couldn't get to the other side. Had to go back the long way because the exit gate on that side was locked. Office was empty because the guy was out working on something so I had to call and wait. It took over half an hour just to pickup the truck.
James KFabulous customer service.
RICHARD BThank you so much! After hours drop off was wonderfully convenient. Thank you!
KATHLEEN Pnicest worker! very fun good energy
SHADEN AGreat fast and friendly service. Easy to get in and out. Parking available
ALI CHonestly can't believe I'm writing such a positive review about renting a U-Haul, but here I am. The U-Haul itself was a U-Haul.....nothing more, nothing less. It was what I ordered and everything about it was fine. What made the whole experience so positive was the guy that worked at this location (unfortunately, didn't get his name). He was helpful, engaging and just made the whole process actually.....enjoyable. Highly recommend renting from this location.
SHANE WI loved just hopping off and handing over my keys, that was great
JUANITA LGreat service and nice truck.
WALTER CRob went way above. Absolutely fantastic service.
ROBERT BRecommend
VITALII FGreat customer service!
Katelynn SGreat customer service!
Katelynn SDon't engage in deceptive advertising. you are very good at making it look like the total estimated charge will not include miles. then one shows up, needing the vehicle, and one discovers one must pay for miles, something most people don't expect with a rental car and given what the "total" expected price should be according to your estimate. You do this because it is technically legal and it works, but it's a shady business practice. try to be better. i appreciate the efforts of the fellow in the office who called a manager and tried to help, to no avail.
LAWRENCE CExtremely quick pick up and drop off. Will definitely use this location the next time I need to rent a trailer.
JEFFREY DI was extremely happy with the service and level of respect and honesty delivered by the team.
MOHAMMAD MGood location, friendly staff, good email communication too
RAYMOND HNot sure if things could be better as they were handled perfectly already
WILLIAM CJoe was an excellent person, he welcomed me with a huge smile in his face. Totally loved the way he communicated and made me feel valued customer. He gave me all the details I needed and explained in in detail. I totally loved my experience at this location. Huge shout out to Joe
ARJUN BThe employee was very rude. We asked where we should park our car and he indicated that there was a small lot on the exit side of the truck yard. After he pulled out U-Haul out for us, I asked if he could open the gate, thinking I would drive through (it was one-way) and find the exit lot. He snapped at me and said, “if you park inside the gate, you won’t see your car again until tomorrow morning.” Sarcastic and dismissive. He didn’t ask why or explain kindly. What an asshole.
GRAHAM PSmall parking space
KORNRAT RHelpful staff. Clean vehicle in great condition. Recommended
Amy FStaff today was incredible! Above and beyond, what a pleasure doing business with this location. If I ever need a rental in a pinch in Orange County (and I did) I wouldn’t hesitate to use this location again! Thanks for everything!
SARAH MEmployees/ customer service should be more knowledgeable about other locations inventory. Calling the 800 number is definitely the way to go. Tony from Florida customer serviced was very helpful and knowledgeable, she saved me from driving an extra hour m, instead of 10 minutes
MARIA G