Excellent and Phenomenal Service!! Highly Recommended. Thank you!
KRISTEN L.- California CA
- Newport Beach
- 92660
Moving Truck Rental in Newport Beach, CA at Airport Self Storage
(U-Haul Neighborhood Dealer)
3760 Campus Dr
Newport Beach,
CA
92660
Contact Us
3760 Campus DrNewport Beach, CA 92660
Services at this Location:
Hours
- Mon-Sat: 10 am - 5 pm
- Sun: 11 am - 4 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Newport Beach, CA 92660
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Moving Supplies
We sell hundreds of products to make moving easier!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
App would not allow me to book online, store computers was not working
ELIEL G.- Rating:
- 5.0
Fantastic experience!!! Wonderful staff and very organized.
EILEEN G.- Rating:
- 2.0
Drop off was a nightmare. They didn't know what they were doing and were so confused. It was a simple drop off that took forever
Jae L.- Rating:
- 4.0
Van was dirty but it was a newer van and drove nicely. The UHaul saleswomen was very efficient and friendly (forgot her name).
STUART B.- Rating:
- 1.0
The assistant manager Eli was extremely unhelpful and combative. She did not help us when we returned our rental before 4pm. Instead she stated that she was already doing her reports. She would not provide me with any confirmation of the return even though we returned the keys to her in the lobby. She further threatened to call the police after it became closing time. Being a former manager I do not believe she was properly trained if at all. Being upper management should mean thta she is the best person for the job. My interaction with her would make me belive otherwise. Her overall behavior was demeaning and she just lacked any care or concern. It was a simple request to do her job and check in ny vehicle and address the issues we had with filling the tank at two different gas stations. Instead I had to contact uhaul directly and ask them to make notes on the situation. I have never had any issues like this at usual including today, the very next day when I had to rent another truck for day 2 of our move. The other location was great and knew of the assistant manager who had the unfortunate chance of meeting the day before. Please look into this employee as she has no customer service skills at all. This includes the pick up where she was equally off putting. I would not employee her at my place of business because I would be devastating to know what she is doing without anyone looking. Just awful.
MELISSA G.- Rating:
- 5.0
Using the app after hours was complicated and frustrating. Luckily, I arrived as one employee was leaving and she helped walk me through it. Many of the steps I completed before hand to expedite the check in process had to be completed again. If it wasn't for the employee who waited with me even though she clocked out already, I would have gone somewhere else to rent a truck. I didn't catch her name, but she was very helpful and kind.
Caitlin S.- Rating:
- 5.0
This location and self check-in service were great. It was super quick, easy, and convenient. I'm not sure what the person's name was that helped me when I dropped the truck off that afternoon, but she was very friendly and helpful. I had never driven a U-Haul before, and was very pleased with my first experience.
Gabrielle S.- Rating:
- 4.0
Size of place made it difficult to see where to go because I already checked in online but had to wait a while
Jaclyn A.- Rating:
- 1.0
I returned the truck on time and then was charged for an extra day. There was more gas in it than was when it was picked up. There was also supposed to be a discount due to the issues obtaining a truck even with multiple reservations, they would not give any information regarding this issue. Mostly I am upset at being charged for an extra day when it was returned on time. The time they said it was returned is false and I have proof of that
Allison W.- Rating:
- 2.0
I had reserved my uhaul a week in advance for a location near my moving address. The night before I was to pick up my rental, I was notified they didn't have the equipment at the location I had reserved at. Then they made me go to a different location which did not allow the self pick up option neither. What's the point of reserving equipment if it won't be reserved? Therefore I'm sure I had to pay for extra miles that weren't due to my choice.
FRANCISCO R.- Rating:
- 5.0
I requested the location next to the airport because I was flying in to rent the truck, and out from there again after using the truck locally. The reservation was changed in your system to another city, which would have been a great inconvenience to me. I called 1-800-Go-U-Haul and the scheduler was able to have a truck available at the airport location. The office staff was also very professional and pleasant to deal with. Thanks for providing great customer service!
JOEL G.- Rating:
- 4.0
Do not change terms, charges and return time on final invoice. This is illegal, unfair and will cause me to go to another source next time I need to rent.
tom F.- Rating:
- 4.0
Dropping off vehicle was super easy to drop off
Ivette F.- Rating:
- 5.0
Van outside dirty but I didn't care.
rhonda B.- Rating:
- 1.0
Staff was awful.
Robin R.- Rating:
- 2.0
I was not permitted enough miles to go straight from the Uhaul location > move out > move in > new uhaul drop off (one way grip) When i ended up 2 miles over (again, I never deviated from the most optimal route possible), I was charged with no explanation of how i could challenge the charge Give some lee way for mileage or at least bother to calculate the mileage needed.... Already paying over 160$ for your cheapest model for 2 hours, ridiculous that you found a way to charge me for a few more
James L.- Rating:
- 5.0
The two ladies who worked there were so wonderful! I highly recommend this place.
Abraham C.- Rating:
- 1.0
I was told the truck I reserved for a 10:00AM pickup had not arrived. They were able to find me a replacement truck, however this truck needed to be dropped back off at the original location instead of in Lake Forest like I had planned. I was charged extra mileage due to having needed to drive it further, as well as for gas even though it was returned higher than an 8th of a tank where I received it. Shoddy all around.
Joseph S.- Rating:
- 5.0
Taelor Stroud is an excellent manager. Outstanding customer service and amazing attitude. She really went out of her way to make sure we received the best service possible.
elhami N.- Rating:
- 5.0
Thank you
GEORG B.- Rating:
- 5.0
Check-in person was very friendly and helpful!
William M.- Rating:
- 1.0
Weird receipt and bad communication between Uhaul and customers.
Shih-Yuan Y.- Rating:
- 5.0
Manager is so kind :). The computer / point of sale system for the UHAUL place is so slow! The UHAUL technology was freezing up and couldn't accurately scan my drivers license information. I believe there's something wrong with your OCR tool.
Trent F.- Rating:
- 5.0
I have used this location twice in the last two weeks, and the staff is just the kindest. I told them that, and they said that when people are moving and putting things in storage, they frequently are having stress in their lives and so the staff goes out of their way to be kind to the customers and not add to their stress. Love Airport Self Storage.
Jean H.