Nothing everything was great 👍
RAY J
Airport Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Newport Beach, CA 92660
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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No improvement required... Manager was extremely helpful and prompt... Great experience... Overall, a Great experience with the communication from District office and myself...
RANDALL THad an afterhours pick up. Instruction on where to pick up vehicle were not clear but customer services was there to help. Picked up vehicle without any problem after that drop off was a breeze.
John RFriendly staff
JAMES BThe U-Haul employee who helped me out was very kind and was working really hard. This location seemed understaffed for the long line of customers there at opening. The systems were running extremely slowly. My pick-up location was changed the day before my reservation and I was informed I would have to do mobile pick-up because my pick-up time was prior to the location opening. At my pick-up time i arrived and received an error message saying one of my reservations wasn’t made and I would have to call a customer service number. After calling, I was told mobile pick-up was not set up for me and I would have to wait until the location opened at 9. I didn’t leave the U-Haul location with my truck until about 10am, despite making a reservation well in advance for 8:30 am. I also received a phone call from the drop-off location asking where the truck was as it was supposed to be dropped off by 9:30 am. I had no idea what this was about since I didn’t even get the truck until almost 10am, and was never informed of a drop-off time. Overall the whole process was confusing and complicated and despite making the reservation far in advance, I still wasn’t able to get my truck at the right time or location. The employees were kind and were doing the best they could, but the process was super flawed and frustrating at every step. Would not recommend.
Audrey R